This was the worst car experience of my life. I scheduled an appointment 3 weeks in advance to address an electrical problem with the drivers seat. I dropped off my Jeep at the appointed time on Friday morning. Friday afternoon Justin called ad told me they were "really busy" and they would get to my Jeep in Saturday. "Really busy"? then why did I have to make an appointment 3 weeks in advance? Saturday Justin called and told me they still hadn't gotten around to fixing my Jeep and would need to keep it until Monday, but that it would be ready then. I got another call Monday morning letting me know that they had finally found the problem - a bad battery. It would take a couple of hours to replace and my car should be ready that afternoon. No one called Monday and my Jeep was finally ready late Tuesday morning. I asked Justin why it took 5 days to find the problem and replace the battery. He had no answer. This tells me that your people are either incompetent, lazy or both. You have certainly lost my business forever.

From the moment I started the process Mason was so awesome. We had an issue at the beginning with the car I was originally looking at but Mason quickly found me a different car. When I asked about certain repairs that needed to be made he said he would keep me in the loop and get it done. And he did! My finance rep Patrick was so awesome, nice and very understanding! He explained everything so well and is so easy to talk with and communicate with. He explained all the options for the coverage very well! The entire process was stress free and no one was pushy like they are at new car dealerships!! Update: I took my vehicle in for the 100,000 mile check up as well as to find out why my steering wheel was shaking so bad when I hit bumps. I felt that the guys in the shop were trying to take advantage of the fact that I was a female. I had to correct them 2 times about my free oil change. I also took it in at 830am and never heard anything about my vehicle for the shaking until I called around 1 to be informed that they hadn’t even looked at me vehicle yet. About 20 mins later they called me to inform me that the ball joints, the left strut and the brakes all needed to be replace and it was going to cost $2300. The past 3 times I have taken my vehicle to them they were supposed to do a multi point inspection and the last time I took it I mentioned that the steering wheel shook but wasn’t as bad and at that time they said everything looked fine. I am not very happy with this. I asked them how in the world brakes had to be replaced when they were supposed to replace them in March when they put new tires on. They guy put me on hold came back about 3 mins later and said I’m so sorry for the Misunderstanding it does look like we put brakes on your car in March….I do not appreciate these guys not paying attention to these things.

I was sent an email from the service center to get my car serviced. I chose 8 items to address. 2 Lyfts and 5 hours later all I walked away with is an oil change and tire rotation which I could have gotten done 5 minutes from my house for half the price. It would have been nice for someone to have reviewed my service request in advance so I didn’t waste my time and money.

The first car-buying experience that I fully enjoyed because of Travis! He was professional, direct and attentive! He's your guy!

I'm sayin 4.5 stars, It would be 5 stars as the purchase was easy and comfortable. Only problem was a bad address on plate registration, delaying my plate transfer, but after a few phone calls/texts its hopefully being taken care of today. My salesman Noah drove across town to pick me up to make purchase as my vehicle was broken. Many thanks Noah, I appreciate you professionalism.

Rory was THE best salesmen I have ever worked with. He was so thoughtful throughout the whole process. Such a joy to be around and answered all my questions ever step of the way! I would give him 12/10 if I could! Just amazing!

Bought my 2018 JGC 2 months ago from another garage and it has been in and out of the service dept of other jeep garages for this and other issues - never going anywhere else after yesterday as they sorted out the lurching forward on startup and graunching into gear which has been going on since day 1 - thank you fellas, you are awesome

One of the worst dealerships I would never purchase a vehicle from here or any autonation dealership because of this dealership

Great experience with Harlow, Sales Associate. He explained the issue and what they are doing to correct it. Unfortunately, a part has to be ordered in, but as the vehicle is drivable, I will have to take it back when part arrives. But, the 'customer service' part was great. Keep laughing as it makes a bad situation tolerable!

Bought a car here. Even though car buying is tedious, it went faster than most. They detailed the car and did some minor repairs. I would use them again.

Walked the lot for 20mins never got a single person to ask if I needed help so I left and bought my new vehicle at another jeep dealer that day.

Horrible customer services, asked for q car and they brough diferent with bad smell.

My appointment went on time and very smooth!

Absolutely DO NOT take your vehicle for service! esp if you have and extended warranty like Carshield. It went in for an oil change and 1 month later, its still tore apart. No loaner, no communications They see a warranty and saw $$$$$ and went for repairs with out authoriaztion from me. im seeking a lawyer now for damages and lost wages because they were seeing a commision for themselves. Dishonesty on the Highest Level.

Always get great service and sales support from AN!

I am very upset with what it seems your dealership considers service. I brought my car in for a recall notic and an oil change. When I made the appointment and dropped of my car I was never told that you actually did not have the parts to perform the work. While I was under the impression that for the 10 hours you had my car all of the work was being done only the oil change was done and I was told at the end of the day that oh the parts for the recall work were on back order. Why was I not told right away no parts were available to perform the main work? When I asked for the. Manager of the service department I was told why bother talking with them they would just tell me the same thing the parts were on back order. When I said I would never return to the dealership the answer was “ok” As I told the guy at the service department “thanks for nothing”

The people where nice enough but they don't listen and then they lied to us. They said there residual value was 50% its not, the suv was amazing thou

The service department missed a few details of the R.O. but we’re great about getting the issues handled to my satisfaction upon my return to ask about the over-looked action items. THANK YOU

Much better experience than last time.

Service department prices are 50% Higher than other dealership services departments. Check it out. Other dealerships will service all makes and models. Also, they recommend service at 30k miles while others recommend at 50k

I brought the van in and a small printed list of suspected problems with the symptoms. The intake person read the list and attached it to the work order. Later received a phone call of what did need to be done and approximate cost. Later called that van was ready to be picked up. Good experience. I felt my thoughts were valued. KR

My daughter bought her first car here (Ford Focus) with the help of Noah. He made sure her car got the repairs and upgrades included in the sale with frequent updates, and loaned her a fun Jeep to drive during that time. All in all, a positive learning experience for this first-time car buyer. Thank you, AutoNation!

Karina was FANTASTIC!! I loved how friendly and kind she was, we walked in there thinking we were just going to see what our options were and she made it happen for us! I will be buying all my vehicles from her! Thank you Karina and AutoNation Chrysler Jeep Arapahoe!

Harlo, the service advisor was a pleasure to with. He was engaging, reached out to me to give status updates and was ver professional.

They lied to me about my Jeep. Asked for 3K+ of unnecessary work done. Had a second opinion, Another mechanic fixed it for me for $170

Timely and professional. All work was done within the estimated time-frame. Staff was kind, answered questions clearly, and were reasonable in recommendations and advice.

Service department was very friendly and helpful. They explained what services were done to my Jeep.

It took almost 3 hours to fix a tire. The tire ran over a nail or something on a public road which under the conditions of my tire warranty should have been covered. They argued and said it wasn't. I went home and read my policy and it does state that tires punctured or damaged on roadways were covered. I called and left a message and No one returned my call. Also while I was there waiting I witnessed two employees talking bad about customers. Bad customer service. Will go to the Broadway location from now on for my Jeep service.

I am extremely disappointed in my purchase with AutoNation. My sun roof was leaking as soon as I drove my vehicle off the lot. It was in the shop the first month I owned it. They also say they inspect the vehicles they sell and I immediately needed to replace my engine air filter and wiper blades, I also was given a list of things I need to do soon. They also sell extended warranty's and if you purchase one they will make it as hard as possible to cancel and they will not help you unless you can come in for help. I drove four hours to buy my vehicle there and they could care less about me as a customer.

Good service and support

Customer service was good, though $113 for a standard oil change (declined all other services, tire rotation, wiper blade replacement, etc.) seems a bit high.

Was immediately assisted by a sales person and found the car we were looking for! No pressure, no "baloney" - I recommend to ALL

Terrible customer service. Had an electrical fault and was told they needed the car for a full day. No one contacted me to say that my car wasn't being finished that day. I had to cancel all my long weekend plans at the last minute. I understand things run over and take longer to fix, its the lack of communication that I found frustrating. I had no calls until the car was fixed 5 days after dropping it off, I had to ring for updates. It was then returned to me with a new dent on the back.

HORRIBLE EXPERIENCE ALMOST RESULTING IN ACCIDENT!! I had my jeep serviced about a week and a half ago and when I got the vehicle back after oil change tire rotation and other mechanical problems I noticed the tire was making a weird grinding noise. I called my service advisor and asked if brake were needed because of the noise it was making. He assured me that no brakes were needed and it was due to the moisture in the air from the down poor of rain and to let it dry out for a few days. Well the next day I drove it had three children in my car and the tire was shaking extremely bad. I paid a mobile mechanic to come on a Sunday and he informed us the lug nuts were not even on the tire and he was able to twist them off with his hand. Called them back and they said they would have a supervisor call me back and no one has called back!!!

These guys go above and beyond to keep their clients happy. The GM is the very best, so approachable and friendly. I would highly recommend this dealership!!!! Top notch

I take my 2019 Jeep Grand Cherokee in for service regularly. The service the first few times has been good. This time a huge fail. This guy I dealt with is everything wrong with dealerships--dishonest and untrusting. Went in for a 20K oil change. Asked the service rep...are there any required maintenance service requirements I need to get at 20K miles? He said no at first. Then he said well, they recommend an alignment, and these additives be added for roughly $250. I asked again a different way: this is a lease so these are the maintenance required by Jeep under maintenance that I need to do under my lease agreement. He said yes. I get home and check the Jeep service mileage services and none of these were listed. I was not having any alignment issues. And the additives are an upsale. Again, the service is hit and miss...sometimes good and yesterday pretty bad.

Great service and quick to get us in and out within a timely matter.

Repairs were done quickly. Communication from service tech was very limited. Travis does not answer his phone and does not return phone calls.

Very professional service. Easily make appointments, clean environment.

Worst

Several weeks ago my fan on my 2008 Wrangler wouldn’t shut off without having to manually disconnect the relay. I left my jeep and was told a relay switch needed to be replaced. It was, and I picked up the jeep only to have the problem continue. I took it back and this time the TIPM had to be replaced. I picked the jeep up, and again, the problem persisted. Looking at the invoice, it appears both parts were replaced with “known working parts”. I assume this to mean refurbished and not new? Anyway, I picked up the jeep a third time, and so far so good after a few outings. However, the pictures show how I picked the jeep up. I was not told, instead I had to be surprised on my way home. Maybe I shouldn’t have left it with the top down, but I never would have thought a major dealership would allow a vehicle without the top on to sit in outside in a rain storm, especially with so many covered spaces. So now, I’m stuck with carpet that stinks, and who knows what other issues this will cause. There was literally over an inch of water in my cup holders, over an inch in my center console, and a lot of water everywhere else. It’s disgraceful that this happened, but even more so that no one had the common decency to let me know it happened. I gave two stars instead of one, because my rep, Travis, was polite and professional at all times and I would like to believe he was unaware of my issue.

Had a great experience here! John the sales manager was fantastic to work with. He was never a pushy sales manager always gracious with his time keeping us updated on inventory we were looking for we definitely recommend John to work with when buying a car!

From start to finish the salesperson and all those who I dealt with were friendly,courteous and very professional. I was treated with respect and they took the time to answer all the queations I had. With their business model there is no need for the 'typical' car salesperson.

Good service, prompt feedback, excellent bill review

My service experience on my Grand Cherokee has always been very good. If I have had any concerns, they have always taken care of them quickly and accurately.

My service rep Justin was very helpful and knowledgeable. Thank you for the great service!

Love these guys. I always feel like they are being honest and fair with me. I will always bring my Jeep in if there are issues.

Fantastic experience, absolutely love my new Jeep Cherokee!

I've always have a good experience at Autonation Chrysler Jeep Arapahoe. From working w/Tom and now...Adam. Just exceptional customer service. They answer any questions I may have and any concerns I might have. They take pride in their jobs and always make sure that the customers are very well taken care of. Thanks again guys for ALL your help w/my Jeep JLU.

Serviced my car in a timely manner. Service.

Great service team and it always seems to go smoothly anytime I need to bring my car in which is usually just for routine service.

The staff was professional at all times. I took my daughters vehicle in to have a part replaced that another company had said was leaking and wanted to charge over $1k. After the technician inspected our vehicle the advisor called and said the vehicle was in good condition and no repairs were needed, he assured me they inspected it twice and no leaks were found. Very satisfied with the honesty and professionalism.

Staff were friendly and professional. They took care of my car in a timely manner. Thank you.

Very fast and efficient. Great team, clean garage, and very knowledgeable.

In would and will recommend them to everyone. I was treated just like family, great customer service!!!!!

I’ve been coming to this dealership for service for many years and have almost always had issues. Since I bought my 2020 Grand at the golden location (who were all nice) I’ve had nothing but problems at the Arapahoe location. At 10k service, they lost my wheel lock key and I didn’t notice until a few days later. After multiple calls and a visit, they first suggested that I buy a new set then finally found a matching key to my lock when I told them they are crazy if they think I’ll pay for a new set. At 20k service, I came in with no warning lights on then when I left, my tire pressure light was on, I asked about it before I left and was told they couldn’t get to topping off my tires because they had an issue. Ended up going to the gas station down the street to top off the air. My guess is they let air out (too much) and had no way to fill it. Still unclear what all caused that. My last visit was for my 30k service. When I called I informed them I had the service package up to 60k so make sure everything is scheduled for it. When I arrive at 8:45am for my appointment, the guy checking me in says I only have the oil change and tire rotation package and presented me with an $1,400 30k service listing of everything recommended to be done. I told him that my package should cover any of the 30k service he listed and said I was wrong and the system doesn’t show it. I ended up going to the finance manager who was able to pull up my info and said yes I have the package that should cover everything then I showed him what was recommended and he commented that most of it wasn’t necessary and not listed in the owners manual of what needs to be done. He walked back to the service and talked with that manager about the issue. Once he agreed I had the package they said they would update the info. After a little bit more time, I get told that the spark plugs can’t be done until the end of the day (does it really take all day) and would have to schedule another appointment but didn’t bother asking me when I would be available. Seemed they were done dealing with me as after a total 2.5 hour for just oil/rotation/1 air filter, they handed me my keys and said I’m ready to go. No signing any papers or telling me what all they completed and what else they missed. Reading other reviews, it seems this location struggles to update their systems. After all the issues while it was centennial keep and being told the changes to autonation would make things better, it’s only gotten worse. They seem to know it from what I see here and really don’t take anything feedback seriously with the continued bad experiences. They really expect to be selling $100k Wagoneers and those buyers dealing with the crappy service department, they will have almost every one returned after the first oil change if they have the same continued experiences I have.

Their customer service is the best especially Steve Klinger he patiently find the best for his customers. I was going to this particular location for years because of their customer services. Will continue to do business with this location.

They were able to accommodate my very tight schedule to fix my AC that had stopped working immediately before a hot and long road trip.

Overcharged, and took extremely long for just a tire replacement

Thanks guys for the great attention. And Thanks for keeping the customer?s best interest in focus.

They did a good job on the recall and finding why the engine light came on. I think all car dealers are overpriced at this time, but Auto Nation was not any higher than other services. They were polite and respectful and timely.

I was greatly disappointed in the service that I received I went in for a oil change and wheel alignment the wheel alignment is still off my vehicle pulls to the right, it was like that when I went in and it is still like that today. I have brought this to the attention of the service manager, and they plan on looking into it, but such an inconvenience this has caused having to go to the dealership.

Overall very good experience from scheduling thu drop-off and pickup. So much better since Autonation took over this dealership.

The gentleman who helped me last week was awesome and gave me lots of compliments on my Grand Cherokee build. I always get good service and friendly reps when I come to this Arapahoe location. We have purchased 2 brand new Grand Cherokees from this location because of their service.

purchased a new Gladiator from AutoNation this week. Our salesperson, Karina, made the entire process extremely easy. She was able to get the vehicle my husband wanted even sooner than we expected. The whole transaction was easy and fast from start to finish.

Not sure how an oil change got so expensive ($102 after taxes)? Service and people great but that expense is ridiculous for a simple oil change. The dealership has to understand dollars and cents for a simple task of an oil change that there are plenty of other companies charging half of that so I'll be going to them until that price comes back down

DO NOT purchase or lease a vehicle from this dealer. I leased a Jeep from them this April and they screwed up so many things. Such as not sending the correct payoff amount for previous vehicle, not stating the correct use tax in the lease agreement, and I still haven’t received the paperwork for said agreement. I have emailed and called multiple people to resolve the issues and NOTHING has been done. Once you leave the lot, they do not care about you anymore. STAY FAR FAR AWAY.

excellent, fast work

excellent, fast work. easily scheduled appointment online, no waiting once I arrived.

They drove to another lot to get the Jeep I wanted, went above and beyond to assist.

I took my 2016 Jeep Wrangler in for a reoccurring issue that was supposedly fixed under warranty at another Autonation Jeep dealer for a buzzing/vibration noise in the center console. The original dealer would not return my calls regarding it to get it fixed so I went to Autonation Jeep on Arapahoe. I gave them the original fix ticket from the other Jeep dealer to let them know what the previous dealership had done for guidance as to where they could start their diagnosis as it was the same noise with the same characteristics. Alec was the service person that was assigned to me. The service department was booked out for a week/week and a half from when scheduling the appointment. We took a week trip in between scheduling and drop off where the noise was present the majority of the time while traveling. I dropped the Jeep off for the day so that they could address the noise. By 5 PM I got a call that the Jeep was ready for pickup and that they could not replicate the noise so it was not fixed. Having given them the old repair slip that supposedly fixed the issue and calling to their attention that this would be a good start to readdress and fix once and for all, I was shocked that my advice and the repair slip were disregarded entirely. I was told that they need to replicate the noise exactly for them to begin the diagnosis. I left with my Jeep in the same condition that I dropped it off with. What really frustrated me was when I spoke with Alec at pickup, I asked him that when the noise reoccurs, and I schedule another appointment with them for a week/week and a half before dropping it off again for repair, if the noise is not present at that exact time for diagnosis (as they need to replicate it exactly before doing anything about it) most likely it will be the same result - not being repaired. The same cycle ad nauseum. Back in the day when I worked at a car dealership, we would ride with the customer so that they can present them with the noise and driving conditions for it. Evidently that practice has gone out the window now. Alec seemed to be more focused on getting me out of there by his demeanor than satisfying his customer, having no solutions given to the problem at hand nor advice other than "when you hear it schedule another appointment". For a Jeep dealership I am shocked that they would not take all the evidence presented and do a little more digging than to do just a surface scrub. Truly, I am a dissatisfied returning customer. Get it together Autonation Jeep Arapahoe!!!

We had a car issue that needed a specialist. This location was recommended, and they did not disappoint. Kept us informed every step of the way. Thank you, Adam!

Extremely over-priced. It is not unusual to pay more at a dealer but $700 for a few hours work is far too excessive. Oh, did I mention the $100 charge for the $19 cabin air filter. The workmanship seemed fine and the service advisors were polite and efficient but I wont be coming back for anything I have to pay for.

Good experience!

Always get fantastic vehicles here. Just bought a jeep gladiator. our salesman, Preston Williams was very knowledgeable and helped us immensely!

Joey our salesmen and Meghan (finance) were excellent.

Gary and the whole team at AutoNation were great. Was expecting a whole day process, but was in and out very quickly. Would recommend this dealership to everyone.

They are very miss guiding. I do not recommend buying a car from here.

Cody did a great job finding me the right jeep. Very happy with my purchase and experience.

Made an appointment to bring it in, they wanted it early in the morning. The whole day goes by and no word so we have to call in. We find out they never even bothered to look at it. Our service specialist told us (confidentially) that they do this all the time which is why he put in his two weeks notice. Now they have my Gladiator for the weekend for a simple check engine light indicator. Congratulations guys, you convinced to drive further for all my car buying and service needs next time.

Great! Fast, friendly and thorough. If waiting for your car to be serviced can be a pleasurable experience, this was.

The service on my Jeep Renegade was exceptional once again. Thank you!

Top-notch service. Alec is extremely helpful and attentive!

Mr. Justin Wood was very pleasant, helpful, and answered all my questions. He definitely got a 10 from me !!

SERVICE CENTER IS HORRIBLE!! I bought a new vehicle one month ago and i noticed that the steering wheel is off center a bit Right after my next date of purchase. I approached them to check for alignment and resolve this issue as its a brand new vehicle. They didn't find the issue and cooked up a story as this is an off-road vehicle and tires are that way. I got it checked from nearby wheel alignment shop and after checking, they confirmed that its a Radial Pull and get the front tire replaced in warranty. I was amazed as being a owner of brand new vehicle and being a well known dealer and service center, why couldn't the service center check and resolve this instead of cooking stories? I got their statement and approached jeep service center again, explained the problem, confirmed an appointment and dropped off my vehicle today. I got a call from service center and informed me that they need more time to check and get it resolved. Imagine getting a brand new car and just roaming around the dealer for a month instead of going for trips with family and friends. I have never experienced this in my life time.

I am a single mom who had some medical hardship for two years. I was extremley hesitant to trade in my car and get a Jeep Wrangler Sahara but new my family needed a new car! Joncharles Hawkins was excellent! He is was patient, helpful, knowledgeable and made this a joyful experience. Our family and our dog (Khloe) love our new car! Megan in finance was also a complete joy to work with which I am sure is hardly said enough for a finance person but WOW , they both are A players forsure and care about their customers! I will definetly be referring people to Joncharles Hawkings and Megan!!! Well Done! Thank you Thank you Thank you!

Very pleased with quick oil change and vehicle review prior to trip.

Honestly I was disappointed in my experience with the Autonation on Arapahoe. I bought my 2018 JKU wrangler late January at the Autonation in Golden. I have multiple free oil changes with them as part of a package I bought. I live closer to the Autonation on Arapahoe, so I made my first oil change appointment over here, and the experience was disappointing. I went in and handed the guy my keys explained why I was there, and what I was getting done. We then went to a computer and talked, and before even looking at anything on my Jeep besides measuring the tread on my tires, he started quoting me at over $1600 worth of work to get done to my Jeep. He told me I never had any of the 30K mile care done to it, to which I responded I bought it at 36K from an Autonation so I never even owned it at 30k miles, not to mention when I bought the Jeep, they told me they had record of being the only ones to service the vehicle besides one time at discount tire. The guy then told me they had no record of anything prior to 35k miles in their system. I called the Autonation in Golden and they pulled up my record without any issue and had me list the stuff off what they were quoting me to get done. All but 2 things on that list had already been done to that Jeep at an Autonation. I had been warned by family and friends that this could happen (specifically at that location). It really felt as though they were trying to get money from me. They saw a girl with a jeep, and didn’t expect me to know better.

Honestly I was disappointed in my experience with the Autonation on Arapahoe. I bought my 2018 JKU wrangler late January at the Autonation in Golden. I have multiple free oil changes with them as part of a package I bought. I live closer to the Autonation on Arapahoe, so I made my first oil change appointment over here, and the experience was disappointing. I went in and handed the guy my keys explained why I was there, and what I was getting done. We then went to a computer and talked, and before even looking at anything on my Jeep besides measuring the tread on my tires, he started quoting me at over $1600 worth of work to get done to my Jeep. He told me I never had any of the 30K mile care done to it, to which I responded I bought it at 36K from an Autonation so I never even owned it at 30k miles, not to mention when I bought the Jeep, they told me they had record of being the only ones to service the vehicle besides one time at discount tire. The guy then told me they had no record of anything prior to 35k miles in their system. I called the Autonation in Golden and they pulled up my record without any issue and had me list the stuff off what they were quoting me to get done. All but 2 things on that list had already been done to that Jeep at an Autonation. I also have an agreement with them that if they ever had to keep the vehicle for service I would get a rental. So when he told me that it would take a day and half (was there on a Saturday and I wouldn’t get the Jeep back til at least Monday), I asked if I would get the rental to which he responded “well it’s only a day”. I work weekends and I would have been left without a vehicle when in my extended warranty package agreement it states I would be getting a rental....I had been warned by family and friends that this could happen (specifically at that location). It really felt as though they were trying to get money from me. They saw a girl with a jeep, and didn’t expect me to know better.

Excellent service technician! Above the standard. Recommended a great lift for my JL and I could not be happier! Exceeded expectations!

Quick & convenient to schedule the recall work needed for my Jeep Cherokee. Service Advisor, Travis, was prompt, informative & quite helpful. Have been a customer of this dealer since 2014 & have been treated very well ever since. Next new or used car will likely be from this dealer.

I bought my car here about a year ago and it was great. My tail light connector went out (it was obvious) they wouldn’t listen that I knew what the problem was (whatever they had to run a diagnostic anyways.) When I got there the customer service was great and they gave me a key to my Jeep that had been missing since I bought my Jeep from them a year ago. I was SO appreciative that they didn’t charge me and wanted to get me the key right away.

They treat there customers very well and get them in and out with the times they promise them.

Service department is great. Helpful, friendly, and they get your service appointments done when they say they will.

The buying experience was pretty good overall. However the service after the sale is less than desirable. My JLU has been there for going on 4 weeks now and they can't get it alignment working on my jeep. Nor do they answer their phones when you call and getting someone to return your calls when you leave a message is next to impossible. I would go elsewhere for service. Update: I have been working with the Service Manager at this point and making good progress.

Took my Jeep Wrangler in to have a hitch added. Alec was my service representative. He was professional, courteous and indeed a person I would want to handle any of my services. The Service I received was outstanding. Thanks!

We had a pretty terrible experience overall- but the one thing that really grinds me is the fact that despite the fact that I, along with my husband was on the loan, the financing person couldn't deign to greet me, or address me throughout the process. He certainly made sure to "dude" and "my man" my husband to no end. It's not the first time, I'm sure it won't be the last, but we should have turned around and given someone else our business. I will never step foot at this place again.

I worked primarily with Dee on the sale of the car. Dee was very kind and worked with me as I negotiated a better price. While she did lower the price on the vehicle she removed features (a hitch with the electrical) that I specified I needed on the vehicle. She proceeded to tell me it would cost another $1,100 for the hitch and electrical. This added to the overall price of the car and thus ended up being close to the same price it was listed. I called another hitch company and they could do it for less than half that price. I also had an extremely negative experience with Travis, one of their finance guys. He was very friendly and kind until we started to decline all of his warranty options. After denying all options he came back with 3 more attempts. When we declined he asked why. I told him I had consulted a number of friends and other's in the car industry on it. He told me that they were stupid and that they gave bad advice. He was short and rude the rest of the way through. Made my wife extremely uncomfortable. It is clear that they are just trying to squeeze pennies out of their customers. I wouldn't go here in the future and do not recommend it to others looking to buy a car.

Outstanding!! Very thorough and the service was done in a timely manner.

Like usual they completed the service on my vehicle amd delivered as promised. They recommend additional service which will be needed. Unfortunately, the additional service work is too expensive and had to get the work done at another shop.

Leaving 5 starts based on the experience I had with them on this visit. My complaint extends to the last experience I had. I had brought it in for a routine oil change and mentioned that I needed to have someone look at my radio as it shorts out and resets almost every drive. They expressed they were exceptionally busy which also led to them not doing my tire rotation that’s included in my package. I big deal as they told me they would order the parts and have everything ready for the next time I brought. In 5000 miles, I never received any call. Granted, I should’ve followed up so that’s on me. After yesterday, they again told me they were too busy to fix the radio and that they’d call me when the parts arrived. I’m not too confident in this so I will be following up.

Long wait time. Took me 1 hr 45 mins for a regular oil change and tire rotation. When I made an appointment, I was told it usually takes 45 mins to an hour.

Overall, I had a very poor experience with the Service Department at AutoNation Chrysler Jeep on Arapahoe Rd. I should have read the reviews before having my Jeep serviced by them. Lesson learned.

Quick and straight forward service-- Steve and the crew were delightful and made this visit much fun :)

Alec J and Brad C are the best!!!!

The team on Arapahoe always does a fantastic job taking care of my Cherokee. Travis is fantastic and great at looking out for what’s best for my car!

A great service experience.

Overall average to poor experience. Went in to have repairs which eventually were verified to be covered under my extended warranty. As they didn't have the parts, they needed to keep my car. Didn't provide a service car and didn't have any rentals. I asked for a shuttle to the nearest rental car company and they weren't able to arrange anything. I literally had to walk to the rental car agency in the rain. Now that the work is "done" I have discovered one of the repairs isn't repaired. Also, one of the parts was on backorder and I am still awaiting a call on that.

Great dealer, fast oil changes, also had brakes service before clean waiting room.

Took my Jeep in for warranty repairs. When it was discovered that parts needed to be ordered and they weren't in stock, I needed a service or rental car. Neither were available. I asked for a ride to the nearest car rental agency and nobody seemed to really car. Finally I complained about the crappy customer service and one of the agents offered to drive me himself to the car rental agency. I was so frustrated that I said I would just walk there as I couldn't believe they didn't have a shuttle. They were happy to let me walk there in the rain. Finally, one of the repairs is not repaired. And another part was on backorder and they were going to call me to let me know when that part arrived. No call as of yet to at least let me know that status of the part and we are going on several weeks now.

No pressure, would have liked a better orientation to the vehicle but overall a good experience.

We pick up cars for resale from here.

Keith was great to work with! First over the phone, then in person.

Quite literally the worst customer service, the worst vehicles and the worst accountability I’ve ever experienced. Sold me a lemon in dec 2019. I’ve been in the shops at least twice a quarter in the last year with zero resolve. The latest reason: “cars are finicky” Buying from automation was the worst mistake.

Excellent, everything was smooth and easy. All questions were answered

Another super awesome experience with the crew at Autonation Chrysler Jeep on Arapahoe! Purchased my Jeep Wrangler here last year and the whole experience was incredible. This was my first time hitting up the service department for her oil change and am impressed. Super quick, kind service and the guys were awesome. Love them! ☺️

Clean facility and quality work. It's easy to set an appointment online and their service writers are knowledgeable and helpful. Great experience.

Friendly, response service department.

I said yes to a vehicle and when I arrived to purchase it, it was SOLD! A month into my 2nd choice found me having to have the ball joints replaced, and a year later I got a flat, only to find the wrong lug wrench was provided. as of May, I am now told there is no evidence, said jeep never had it's 30 or 60 G mile fluid checks and should and issue come up due to these my warranty would be void. I bought this at 73000 miles. This feels like a shake down.

Excellent experience ordering a new 4xe Rubicon at Autonation Chrysler Jeep Arapahoe. Mason Sheveland was awesome. Really took care of me and gave me a lot of great advice. Would definitely recommend.

Had problems with trunk opening and after service ( mechanics finding no problem) brought vehicle home and trunk not opening once again. Veryi inconvenient as I am on a road trip and cannot utilize trunk for suitcases. Has to be something wrong.

I was in for an oil change and my appointment started right on time and I was in/out in 1 hour. It was great! Staff was great too

Loved our purchasing and service experiences! Purchase with Mason was Amazing!! And the service appointments after were quick and easy as can be! David did an awesome job with the car

Great place to buy. Ian was a great sales guy, no pressure and was super patient.

Sorry to say I bought the vehicle nearly 2 weeks ago and only had it in my possession for a matter of hours due to an O ring over tightening lost all the oil on the way home it was towed the next day problem fixed till it was drove on the highway the next day when an abrupt noise came from the the front end and then took it back and was told it was a front bearing unfortunately I was going out of town for a week and still have not taken the car home. Salesperson was great with helping me but my concern is that aren?t used vehicles supposed to be fully inspected b4 it is to be sold?? I hope I don?t have any other problems because I can?t spare my time going back and fourth to make things right!!

It was awesome we dropped off the Jeep went and got a cup of coffee and the vehicle was done and we were on our way.

in and out- Steve Maxwell Klinger was top notch ! answered all my questions and explained it all !

Came in for check engine light on my 2014 Jeep Cherokee and for stuttering engine during driving- the appointment process was quick and easy as was the Dropoff - my service advisor called me with fast assessment explanation of the problem and estimate of the repairs required. The work was done within 48 hours and came in under quoted amount and restored my peace of mind ahead of a long upcoming road trip.

Steve, the assistant manager that helped us was great. He gave me an approxiamate time of when the car would be finished and it was right on time. He also assisted us with some other issues with our vehicle and did a great job.

I dropped my Jeep Renegade Trailhawk off in the morning for a power-train software update. It was ready and good to go upon my arrival for pick up. Great people and great service.

Takes a min of 3 hrs for an oil change..... this is the 3rd time in a row.... why make an apt? Good thing I spent 600000 on a jeep through you guys

Fast, good service. Easy check in and out.

I checked in my jeep for an unscheduled appointment because of an oil leak. While it took a full two days to complete the diagnosis, it was determined that the leak was caused by a cracked oil filter housing. I was then told that the part was not available and I would need to wait weeks, if not months, for a part. There were also issues with an extended warranty that was not loaded in the system. So a number of issues and a vehicle that is in my garage waiting for a part. Very frustrating all around.

I had an engine warning light so I made an appointment and brought my car in last week. They diagnosed an issue, changed my oil as requested and when I go to pick it up they tell me they have not submitted the paperwork to warranty and did not fix the leak. They were too busy. However, he says it’s an easy fix, thirty minutes and they have the parts. I make a new appointment. I call the day before to verify that the warranty department has approved everything and service has no clue. I bring my car in this morning and I get a call mid afternoon that they diagnosed the same leak and a new leak and they have submitted the paperwork to warranty. They want me to leave my car overnight although they were told I needed it today. Now I’m having to make a third appointment for something that should have been done the first time. This is beyond frustrating.

MAY 2020 UPDATE: Unfortunately, I'm downgrading this dealership due to my most recent SERVICE appointment. I scheduled my Jeep for the 60k service plus brake replacement 2 weeks in advance. I dropped off my car at the correct time and took a rideshare home ($45). I received an update that my brakes were fine so no need to change them. I was told "everything is on schedule and my car would be done between 5-530." At 430pm, I got a rideshare back to the dealership but at 450 (while still en route) I got a call saying my car would NOT be ready before they closed at 6! So, after arriving (and paying another $50 for Lyft), I was asked to leave my car overnight or bring it back in the morning. Nope! I wasn't going to waste another day driving back & forth plus sitting there for 2 hrs while they completed the work. I sincerely understand how things happen during the day but after a) not needing brakes and b) being told everything was on schedule, I was frustrated. Not sure I'll use AUTONATION CHRYSLER JEEP ARAPAHOE anymore and would not recommend them. Note: the Service dept still has a great, personable team but this mega fail is unacceptable IMHO. ************** I have been using the service department at AUTONATION JEEP ARAPAHOE since moving to the area in 2018. They always do a fantastic job and are exceptionally professional, friendly and convenient! Scheduling service can be done online which is very convenient and, unlike many shops, they actually keep to their schedule. The Service Advisors do a great job of a) estimating time/cost to complete your service and b) updating you throughout the process, if required. The mechanics do great work and always clean up the vehicle afterwards... no greasy handprints, etc. To top it all off, the shuttle drivers are very nice and helpful! Based on the Service Department's treatment of customers, I would highly recommend purchasing/leasing your next vehicle here and continue caring for your Jeep with the skilled mechanics!

Was quoted $190 in labor to replace a battery in a Jeep Grand Cherokee. They told me brake pads had to be replaced 2 year ago during a previous visit when they still had several years of life left as diagnosed by Brakes Plus recently. They will take advantage of you if they don’t think you are knowledgeable in cars. Stay away at all costs especially if you have an honest mechanic. This business is obviously focused on service sales and not customer satisfaction

Great, helpful staff. Waiting area was open and felt very clean. Good WiFi allowed me to watch shows on my phone while I waited. The staff completed the work on my car much faster than I anticipated.

I went in and walked out with a car. Same day! Fast. I love the car.

Service rep kind of slow in responding to messages. I was informed that parts had to be ordered but was not given a time frame nor notified when pick up was ready. I had to call.

We had a painless experience and found our perfect car. Joaquin was very efficient and made it so easy to find us the car we wanted. No BS and up selling us or showing us cars we weren’t interested in. He made the decision quick and easy. If your shopping for a car, I highly recommend a visit to these guys.

Friendly, professional, got me in right away for service, and even showed me a trick with my key fob

We came in looking for a pre-owned vehicle. Hunter did a great job showing us the features of the vehicle and left an impression on my wife and I. In the end, we did not purchase the car because the trim options was not exactly what we were looking for.

Noah, Quan, Chris, and Dimitri and the rest of the team at AutoNation on Arapahoe are amazing. Highly recommended. They are very knowledgeable, helpful, and responsive. We are thoroughly enjoying our new Jeep Gladiator!

Calls and emails have not been returned. I'd give a lower rating if they offered it.

This place is so terrible. Their service department doesn't know what they are doing. Seriously was wondering if someone was playing a joke on me...it is too detailed to explain here, but really, DON"T buy from here and PLEASE, PLEASE don't use their service department. Complete morons.

good, clear easy process. They went out of their way fix things on the pre-owned after the safety check.

Awesome service department!

Everyone was extremely nice and helpful. They worked with me to make sure I was satisfied and had everything that I needed.

Great service, the guy who help us was really helpfull and carring on what we need.

Horrible service. I changed my oil at this place and they forgot to top up all the fluids in my vehicle. I called the service center to bring up the issue to their attention, but they asked me to leave a voicemail and one of their service tech would call me. This was a week ago and I haven’t received any calls yet.

I pull in my car for a service, and a man pulls in with his jeep right after me. I’m patiently waiting for someone to assist me while someone else immediately hops up to help out the man that came in after me. No one seemed interested in helping me so I went inside to continue to stand around and have no one help me. Finally someone offers their assistance for my 8 in the morning appointment and he was the only kind one working there, I wish I got his name. On top of the workers jumping up to help the men while ignoring me, the workers are walking around with their masks around their chin and coughing up a storm making everyone extremely uncomfortable. They also did not replace my oil change sticker which they normally leave for your convenience to know when to come back.

Dee and Meghan were absolute rockstars. I am currently on a huge time crunch and they have worked with me the whole way! From calling people for me to helping me get the right car for my adaptations. I felt really comfortable in the dealership, which isn't easy because I'm 23 and in a wheelchair. lol I'm just very glad Dee was the one to take my call and Meghan take my finances!!

Took a week to get my new Jeep back (fuse issue) but they made up for it by communicating status & friendly, concerned customer service. Thanks to Steve & Justin!

In and out for a oil change and multi-point inspection. Great

This dealer is really good , great service , people

These guys went above and beyond in helping me get a car. Even stayed late to finish the deal. Chris, Cody and Meaghan are amazing!!

Service department should be ashamed to call themselves a service department.

Great customer service but when the car ended up not passing the inspection I had to get a refund that was supposed to take 48-72 hours and it's taking alot longer.

If I could give 10 stars I would, Mr. Stenson and Mr. Rory were incredible to work with. They really take care of people and genuinely care. I will be back for any future vehicle purchases! GREAT EXPERIENCE, give those men a raise!

There was a situation that happened when I brought up it to a manager, they took care of it very well. They went above and beyond to make sure my car was taking care of and only charge me for the cost of Material after the repair.

Courteous and knowledgeable Service Writer…thanks

Steve in the service center was helpful and friendly to us from start to finish. He made the repair process easy, contacting us with updates, and took care of all the warranty business. We appreciate his assistance.

Yesterday’s service was on time and staff was very pleasant.

The service department doesn?t know and understand their own Mopar service agreement. Even physically having the contract there they still wouldn?t honor it. Had to get management and finance involved to educate them on their own contract.

Everyone at AutoNation Was extremely helpful, the process was painless and actually enjoyable and I will definitely bring my business back there in the future. Gus and Jeremy were fantastic!

Service manager got with me right away. Got all checked in and repairs were done in the time specified. Only drawback with this dealership is not enough parking for their customers.

Hats off to AutoNation Chrysler Jeep Arapahoe Service Department! You guys rock! They got my car in and did all the needed service from oil change to 60,000 mile check-up. They take care of their customers to keep us on the road. Thanks for all you do!

The staff here is always very helpful. I came in to get new tires for my Grand Cherokee during their Buy 3 get 1 sale. I got set up with an appointment quickly and the work was completed without issue on the Jeep. It took a couple hours (I had to wait there as I didn't have other transportation) but they advised me it would be at least 2 hours so I was aware when the appointment was made. My service advisor is always helpful and ready to answer any question.

Great experience. Friendly informative thoroughly explained everything

Dropped Jeep off on Tuesday for check engine light. Picked it up Wednesday light was out. Didn’t start Jeep on Thursday. Started Jeep Friday and light was on. Brought it back Saturday, had to make an appointment to bring Jeep back and on Wednesday.

A great experience overall. Sales rep. was very helpful since the original car had already been sold. We went through the database found another, test drove and bought it. We thankful for getting financing on the spot and drove home! A very straight forward and simple process to buy. Thanks again.

Great Service, new tires, decent price, overall good experience............

Johncharles was very helpful in finding my wife's dream Jeep retrieving it from another store and helping us get a better finance rate.

I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!

Had service done. Took a very long time andbservice kept pushing completion date. Finally get the jeep back and they bring it up, guy bring up vehicles is very rude and not wearing any fase mask for c-19. We check out the vehicle when getting it back and it was filthy. We had it detailed before taking it to this shop, and was returned with a very dirty vehicle, had to go straight to the car wash. Then as driving find the alignment is not straight, so we call to ask about getting that corrected. The gal we spoke to was very rude and did not want to provide any help and wanted to charge us again for another alignment. We purchased new tires and had an alignment done, then transmission went out and got that fixed with another alignment. We already paid for 2 alignments in 30 days and they want to charge us again a 3rd time for the alignment never being fixed in the first place. I have called and lefe messages for both the service manager as well as the general manager. Neither have returned my calls and has been over a week with no reply. We will be searching for another shop to take our vehicles, this shop is terrible.

Great Service Team!

Service center is always great and is professional and gets things done quickly

Steve in service was awesome. Super friendly and helpful.

People in the service department did a great job communicating with us on the work that was done

This business is dishonest and charges you double, so they’re only good for warranty work. The headlamp connectors on our 12 year old Wrangler were loose and needed to be replaced. They quoted me $560! However, this was covered under our MaxCare warranty. So, I only had to pay a $100 deductible. When I picked up the Jeep, I reviewed the paperwork and saw the parts and labor totaled $270: less than half what they wanted to charge me! This place charges you parts and labor then doubles the price! This business is DISHONEST.

I was very pleased with the sales department and the sales manger. I purchased two vehicles from them as Christmas presents. I would give the sales staff 5 stars. The service department is terrible !!!

Excellent service. Easy to make an appt, and they completed the work on time and within the estimate. Will keep taking my Jeep there.

Thank you Tom David for the excellent service on 9 April 2021. I appreciate your honesty and professional advice concerning my Jeep Wrangler. My family and I are grateful that you treat us like family and always deliver service as promised and on time. Keep up the great work!

Where is the customer service? Walked around for 20 mins looking at Wranglers. No one came out. Salesman on phone in lot walked away from me when I walked towards him. Given he was on a call but not even a “I’ll be right with you”. I gave up.

Great service, and they had just what we needed!

Went in with some questions about warranty work and ended up meeting Greg (Rory) G. Great service and ended up making me an offer for my 2016 SRT to get me into a new 2021 SRT! Great young man who gave no pressure, seamless service! Thank you, Jimmy C

Autonation Chrysler Jeep Arapahoe has gone above and beyond to help me out. My purchasing process with my jeep from a diff autonation location has been a nightmare but Autonation Chrysler jeep has jumped in and taken care of everything I've needed.

Brought my car in after it was broken into and they did a full inspection on it (free of charge) while it was in their care. Tom helped turn a stressful situation into a great experience and my car is driving better than ever. Thank you for the amazing service!

Great experience! They are absolutely amazing at autonation! They really care about the customer and do the best they can to make dreams come true!! My dream is now a reality and I am so grateful!!!!

The service center is an all around poor experience.

I've purchased several cars over the years and this was the easiest experience I've ever had. The staff was incredibly accommodating and friendly and it didnt feel like the usual drawn out event of car purchasing. I love my new car. Thanks, guys!

Work done in timely manner. Will go back

I have owned and bought five Jeep’s now and I was referred to Autonation Jeep Arapahoe by two different friends for my recent purchase. It was the first time working with these folks and it was the best and easiest experience I have ever had. The sales manager Chris gave me an unbelievable deal out of the gate, and the trade number was on point with what I expected no negotiation or back and forth needed. Even finance (I think we can agree is always the worse part) was low pressure, friendly, and put forth extended warrantee pricing to good to pass up. I can’t guarantee the same experience I had but if you are in the market for a Jeep, in my experience you have got to give this dealer a shot. BTW, I do not take time to review often, only the really good or bad ones. Cheers!

Horrible experience. Once you agree to buy the car they don't care about you, even 5 mins later. Sold a new car that had a service issue. They were rude and on and on. Great up until you agree to purchase but then forget it. I have never been treated so badly.

Horrible experience. Once you agree to buy the car they don't care about you, even 5 mins later. Sold a new car that had a service issue. They were rude and on and on. Great up until you agree to purchase but then forget it. I have never been treated so badly.

Making service appointment online was simple. When I dropped off my vehicle, service staff were very friendly, helpful, and prompt (it took about five minutes total to do the drop-off, including discussing the work to be done). Service was performed as described and at the cost estimated. I had only one issue: Service dept. was unsure whether the service would be completed the same day, and I needed to schedule a ride back to the dealership to pick up my car. So, I called a few times in the afternoon on the day of the drop-off and was unable to reach anyone in service to get status so I could determine whether I should arrange my ride, who was waiting patiently nearby in case service was completed that afternoon. Though I couldn't reach anyone in service, I did leave several voicemails, but received no callback that day about status. I did eventually receive a call the next morning to let me know when the service was complete, and paying and picking up the vehicle was quick and easy and everyone was helpful. I just wish I could have received a callback on the first day to let me know that the work would definitely not be completed that day, so I could have let my ride know that they could head back to their part of town for the afternoon/evening.

Excellent customer service and technician service

Disappointed with the follow through from my service tech.

BAIT AND SWITCH. Dishonest. Misrepresentations. Credit Ruining. UPDATE 4.5.2021: Despite indisputable evidence proving otherwise, AN Inc. found no fault on their part & has offered & attempted no resolution. The lender Fifth Third Bank HAS apologized for their errors & has taken steps to repair my credit score. I have never experienced such an untrustworthy company, or a company so unwilling to apologize & correct their dishonesty, misrepresentations, and mistakes. My car purchase experience with them has negatively affected my financial options during a pandemic, permanently damaged my credit score, caused me to be unable to use the vehicle as I need to, & also deeply affected my personal well being. I am a single female in my early 30s. I purchased a new vehicle from AN in June 2020. This is my first car purchase & my primary vehicle - which is required to pull a small horse trailer. AN was deceitful, misleading, condescending, & ultimately unapologetic & unwilling to acknowledge their failures & make any amends. If you value honesty, integrity & respect from the companies you spend your money with, I suggest you take your business elsewhere. If you must do business with AN, I urge you to take an attorney, or someone knowledgeable with you to EVERY interaction with them. 1. AN misrepresented the availability of the manual addition of a tow hitch to close the deal. This was mandatory for my purchase, I would not have bought this car from AN without a trailer hitch, or the immediate availability to attach a trailer hitch. I mentioned this numerous times to them as being of utmost importance. AN's solution to the vehicle not coming with an attached trailer hitch was to include the addition of one in the purchase for immediate installation. After weeks trying to get an installation appointment for the hitch, & even bringing my car in for an appointment for the purpose of getting the hitch installed - AN finally admitted that they have been backordered on trailer hitches for months - & that it would be 2021 before they had a hitch available, so I am unable to pull my horse trailer! 2. They miscalculated the initial purchase numbers of the vehicle. This directly impacted the level of exhaustion of the deal going back &forth due to their errors, when I had already had the vehicle in my possession for over a week. Since this was my first large purchase my father was with me as an observer on the first day of this transaction. Did they purposely make mistakes so that I would need to return to the dealership alone & they could take advantage of my purchasing inexperience? I was required to make multiple, repeat, store visits to sign new electronic paperwork fixing errors that they had made & was shuffled to multiple employees despite making appointments with the finance team member I had been dealing with directly from the beginning. I ultimately signed the final paperwork on a tablet 9 days after taking the car home. 3. AN changed the agreed upon loan package on my final paperwork. AN agreed to use the loan I had obtained from Bank of America (BoA) and instructed them to use. AN was responsible for the paperwork & changed the Agreement by putting a relatively unknown bank (Fifth Third Bank "FTB") with a higher interest rate as the lender on my paperwork. When confronted with this dishonesty, AN refused to respond to me. When I escalated the matter to Eric Absher, the General Manager of ANCJA , he stated that it’s a “he said, she said” situation. When I informed him that I had email documentation & could forward it to him, he requested I send it. I sent Absher the requested documentation immediately & at this point had some hope this matter would be resolved fairly & swiftly. Absher then refused to engage with me, when I reached him again he made numerous claims of what they “cannot do” and did not even apologize for their deceit. I do not believe that he was or is helpless and powerless to satisfy my requests or offer any solutions. *Shortened facts attached. Evidence & 12 page complaint available.

Very happy with my purchased as well the service by Keith and Patrick from finance. Thank you!

Just went in for an oil change and found out my radiator was cracked. Service department got it replaced on warranty the same day.

I had a routine service visit on 3/6/21 (weekend of snowmageddon!) and a follow-up visit on 3/27. Both visits I worked with Matt Sholly, and both visits I was not treated like a customer. Rather, I was treated like a VALUED customer. In fact, I can attest that I witnessed exemplary customer service being extended to each customer while I was there. For me, I continually choose AN because it's simply convenient to use the same service provider for sake of records and expectations, but also because the customer service has never failed me. That is not to say they are perfect, but they are always genuinely apologetic for any issues, never make excuses, and do what it takes to make it right. Coming back to Matt Sholly. I have been impressed by many of the staff over the many years of loyalty to AN, and I will say that Matt has pleasantly raised the bar of excellence in customer service! I will continue to use AN CJA for my service needs (and sales when applicable), and encourage others to do the same. Thank you team AN CJA for being awesome!

The salesman was really good and helpful but I had to keep signing papers day after day after day and it's been almost two weeks I still haven't had the car will not buy another car like this ever again worst experience buying car in my life

Cody was great. Everyone was friendly and helpful. The process was smooth and painless!

Joey was very helpful and able to juggle multiple customers without issue on a fairly busy day. Comfortable environment with polite salesman. Wasn’t pressured to purchase anything unnecessary and was given a respectable offer for my trade in.

Grease on the exterior of the driver door handle. But not on the inside.

The sales person John Charles was great, he helped me with my Frontier, Megan was great also, in finance, for me out quickly. The only fault I saw was my fault, I did not check the truck over more carefully, a couple of days after I got it home went to hook up a trailer, found not two hitch. I think I will be returning the vehicle.

The guys there are great! Got a free oil change last time because they forgot to put oil in my Cherokee from the previous oil change, I called and let them know from a Walmart parking lot where my vehicle quit running. Got it running again, free replacement oil change, great customer service. Went in last weekend for brakes, as my previous inspection stated I needed brakes SOON! Got 2 free hours away from home (no honey do list chores at home), to find out I had 2.5 MM of brake pads left before I needed new ones! Thanks for the chill time and not throwing expensive unnecessary parts on my Jeep I didn't need. I'll be back for more soon! Thanks guys!

Took my car in on January 13th for an issue with the skyroof. Replacement part from manufacturer was to arrive in approximately 30 days. As of March 30th there is still no status on the part. I am really hoping to have this resolved soon or at least get an update.

Quan was awesome! He took care of us like we were family! He makes a tough process, like buying a car, smooth and fun!

UPDATE (03/26/2021): Larry H Miller Jeep on 104th ordered me a replacement. ORIGINAL: I purchased a certified pre-owned 2018 2-door JK equipped with wheel locks but discovered, a few days later, that I had no key to remove them. According to the CARFAX report, these wheel locks were installed by AutoNation Chrysler Jeep prior to originally putting the vehicle up for sale at the end of 2017 when it was new. I never even thought to ask about it when I was purchasing it as a certified pre-owned vehicle from the same dealership. I contacted my salesman, Marc DiBella, and was told that AutoNation Chrysler Jeep Arapahoe didn’t have the key and that I should reach out to their parts department to see if they had the master key that a replacement could be ordered from. A member of the parts department tried about 8 different keys before stating he didn’t believe they had the correct one. He advised I would need to contact the service department and they would give me a quote to remove the wheel locks. I reached back out to Marc explaining my disappointment and stated that I had no intentions of paying the dealership that sold me this vehicle to remove the wheel locks. However, I did suggest that if the service department would remove them at no cost, I would pay to have new ones installed. Marc stated he would “get with his used car manager and see what they could do to help”. That’s the last I heard from Marc or AutoNation Chrysler Jeep Arapahoe. There are several things that I could point out here as a learning opportunity for the dealership: 1. Someone brought a vehicle into their inventory without making sure they had all of the necessary items needed to change a tire. 2. They chose to sell the vehicle without addressing the fact the wheels can’t be removed without risk of the new owner damaging the lugs. 3. This vehicle is certified pre-owned and is supposed to go through a rigorous inspection. How were the brakes, rotors and front-end control parts checked without removing the wheels? 4. They stated they would follow up and never did. Even if I didn’t get the answer I wanted – any answer still would have been better. I felt like this was an easy sale for Mr. DiBella. I found the vehicle online, sent an email, talked to Marc briefly and within about an hour or so was onsite purchasing this vehicle without any haggling or asking for anything additional during the sale. As part of the process, I was sold a “Platinum” extended warranty from Meghan Boxley which added approximately $4,000 to the amount of my loan. I intend on exercising my 60-day opportunity to cancel this warranty as this situation has left me with very little confidence in the accountability of the dealership. If they can’t make something this trivial right, what can I expect when some new technician in their service department cross-threads my oil pan plug or someone forgets to reconnect a sensor? My assumption would be the same lack of accountability and I’d be on my own again. The Internet has drastically changed the car buying process. The buyer can shop inventory around the country without ever getting out of their pajamas. Prices and options can be compared easily and vehicles can be shuffled around to meet the buyer’s needs. The only unique offering that a dealership has now is it’s customer service and the ability to bring the customer into the dealership’s ecosystem after the sale by selling them parts, maintaining the vehicle, selling them additional vehicles and creating a disciple to sing their praises to other potential buyers. All of that, however, hinges on trust that the dealership is equipped to be fair to the customer while pursuing a profit. I like the vehicle I bought and I believe, based on my own research, that the price was on point with other dealerships. However, any time someone says, “nice Jeep”, I will reply with “thank you” and then tell them this story.

Service was quick and professional. I scheduled an appointment for an oil change early in the morning, they were able to take care of the service quickly and I was out within an hour.

Jeremy was the best finance person I've ever worked with. So down to earth. Jim was nice but we felt like his communication could have been better. All around nice place.

Staff was very polite and worked quick. Clean waiting area, especially with current conditions.

When you visit Autonation, make sure to ask for Dee! Dee was an absolute amazing sells person. She met all of my needs, made sure I picked the perfect car to match my style and personality, and I never felt rushed when picking out my new Jeep. She provided ample amount of information for leasing and provided me any resources I needed to understand the process of leasing a new vehicle. As for delivery of my new car, she was exceptional. She made sure the gas was filled, car was clean and made sure everything was spotless. Dee remains in contact with me to make sure my experience with my Jeep is above satisfactory! Without Dee I am not sure I would have had such a great experience at Autonation. Thank you Dee!!

Been taking my Grand Cherokee to this location for a couple of years now and every time I am greeted and treated with respect and get done what I ask for on my vehicle in a timely matter.

A day after I brought the car home it broke down, wouldn’t accelerate for some time. I tried to return it using the 5 day policy but because they had the car for the previous 5 days, doing agreed upon leather patches on some seats, they wouldn’t honor it. Why did it take 5 days to patch a small area of leather. I brought the car in and a coolant issue was found but nothing about why the car stopped working while I was driving. Brought it somewhere else they said it was transmission. It’s now at a transmission specialist who says they can fix it. I’m trying to get my warranty because oh yea, that wasn’t included in the sales paperwork when I brought it home. I’ve called multiple times over the past several months, have called several dimes today, always sent to finance or voicemail or told I will get a call back. I’ve left messages and tried using the online chat function. Was disconnected from chat after I asked my question. I’m starting to think you sold me a lemon and are purposely stonewalling me on the warranty. I just need a copy. My car is unsafe to drive, it was kept at the shop for the duration of the 5 day grace period, and I can’t seem to get a single person to go into my file and grab my warranty. I’m posting this as a way to get you to contact me.

Great ?? Service. Had oil change done and other needed service. Purchased new tires.

excellent service and the service team was efficient and extremely professional

AutoNation Chrysler Jeep Arapahoe is the only place I take my 2019 Jeep Cherokee. They provide wonderful service and professional results every time. My Jeep is running as smoothly as the day I bought it from them due to their service center and staff. Thank you AutoNation.

Have their finance people not lie to the customers and miss lead them about products in finance.

Car was advertised. Found a sliced tire that was replaced. All was good until I got home and realized that the key fob was non-functional. Never had to use the key fob when test driving. Now have to buy a new key fob from the manufacturer for $550. Was AutoNation at fault? Not really. Was it shady that they didn't tell me that the fob didn't work? 100%!! Will I go back - Likely not.

Joncharles did all he could to make my buying experience superb! Great team at this location!

Rory is fabulous! He helped me find a Jeep Gladiator that I absolutely fell in love with. And he was very patient with my moody husband and worked around my schedule! Thank you Rory!

The worst buying experience I ever had. Finance department and paperwork was a nightmare. Go into this dealership expecting everything they say is a lie and you?ll be OK.

had to wait for 2 hours for oil change, car was ready long before I was notified

I went to get my oil changed and the service was decent. The front end workers and receptionist are friendly and knowledgeable . The maintenance department however could use some improvements. Repairs take longer than they should and the facilities where you wait are neither nice, nor comfortable. Even worse is the seeming lack of care from the Maintanance Team. After my oil change I called the dealer as I got a recall notice for a fuel pump relay. The receptionist transferred me to the maintenance department where I had to leave a message asking for a call back for the recall item. It?s been two weeks and I have yet to receive a call back.

I took my Jeep for a software upgrade and to check SVC 4WF light Check and left the dealer with $399 dollars bill. I was told the the light was due to the car needing a battery. They charge me an $189 just to check the light, for a 3 minute check when this could have been free at an auto parts store. I was not told initially that checking the light will cost $189. I bought 2 cars in the past and I will never buy another car from this dealership nor take my cars for any service there due to the experiences I had. Simple oil changes have taken 3-4 hrs each time. I think some have been longer on purpose. Their front staff have no customers service manners and should be replaced or observed for review without them knowing. They tend to talk about other customers inappropriately in front of customers. inappropriately in front of customers. I will definitely not recommend this dealership to any of family or friends.

Thomas David, in service, was great to work with... very understanding, patient, and helpful.

Took my car after receiving a recall letter and to check a SVC light that came on during a snow storm. I was not told in advance that there would be a charge of $185 to check the light that would normally take 2 mins to identify the issue and be free at auto parts. The problem was a battery. I left the dealer with a $399 charge fee for something that could have been around $200. This company is dishonest, takes advantage of people and are not honest with possible fees. I am so disappointed and will never again take my car there. I wills also let my friends know not to go there. I bought two cars from this dealer in the past and their dishonesty is enough not ever but another Jeep. Their service charges are outrageous

I have had AutoNation Chrysler Jeep service my vehicles for years. I now have a 2020 Chrysler Pacifica. They are always courteous and quick to answer your questions correctly, and their service is done in a good timely manner. I never had any complaints to them whatsoever when they completed my requested service and/or issue of my vehicle. I will always reccommend anyone to go to them for maintenance and/or any problems of their vehicle. They are excellent as far as I am concerned.

The 3rd Cherokee from Auto Nation . Very good dependable vehicles. All the sales department was very curtious and helpful. Efficient and honest straight forward group.

Service was done quickly and they replaced my key fob battery, no charge. However, they informed me that my dipstick was missing and ordered a replacement. I informed them that this dealership was the only place where an oil changed had been performed, which meant they didn’t put it back in the last time. The service rep said he’d never seen that before and said it looked like all oil changes were performed at their dealership. Hopefully there will be no issues with any dirt and/or debris getting into that small opening over the past several thousand miles.

The service advisor was prompt, professional, and exceeded my expectations through the entire visit. I always take our Jeeps to AutoNation Chrysler Jeep on Arapahoe. We got our Jeeps there and have always had them serviced there!

I had a great experience buying a new vehicle at this location. Mason was fantastic to work with.

This place has no low. They didn't want to address a recall so they refused to return my calls, now they are expecting me to pay nearly $200 in order to have the recall fixed. Don't go here unless you want to get scammed. If you look up this dealer on the Colorado Better Business Bureau (BBB) you can see that they have a score of D-, showcasing how behavior like this is standard.

Been to these guys twice for service on my 2020 Jeep Grand Cherokee. I've had to call leave multiple messages without return calls multiple times. They over promise and and do not follow through with their service department. I'm not one to complain about issues and understand that people are busy but the communication here is horrible and it's not just one person it seems to be everyone over there. Probably never go here again to get service.

I came in for an oil change, alignment check and to update my Jeep’s computer for bigger tires. The oil change was reasonable. $ They did not call me to say they were doing the alignment, but this charge was ok. $$ However, I was told the computer flash was $29. But I was charged $150+!!! This is robbery! For a 5 min job this is $750/hour. $$$$$$$$$$. If I knew this was so expensive I would not have had it done. How about a reimbursement? The dealer states the predicted costs would be up front. NOT! I will find another service center.

Almost 3 hours wait for an oil change, quoted 60-90mins. They didn't rotate tires which was supposed to be included, said the key was missing. It was not.

I took my Jeep Wrangler to AutoNation’s service department due an intermittent check engine light with some rpm limiting. I described my issue to the Service Advisor; he listened to the list of symptoms and agreed to have it diagnosed for a possible bad catalytic converter. The advisor explained the process and gave me an anticipated timeline. Later that day, my advisor called and informed me that the Jeep did have a bad catalytic and it would be replaced under warrantee. Early the next day I was told my Jeep was fixed and ready to go. I am very satisfied with the quality of service and support I received during this visit. It’s been over a week of no check engine light and I’m confident it won’t return. Thanks!

Travis was very professional and helpful with the repair needed on our Jeep. He listens, responds well and has a good sense of humor.

Found a great looking truck on the internet. We called and were told that it was in and to come on down. Then we received another call to confirm that we'd be in to see the truck. After showing up at the dealer, we were told that the truck was "in the shop." Soon, the manager showed up with pictures of the truck...showing us a truck that was clearly something that would be sold at auction. It was rough, didn't have a bed (that they were supposedly adding a new one on.) We were told that it would be several months before the truck would be available to look at. BUT they had all of these OTHER great trucks we could look at. It was clear to both of us that this was game playing and we weren't interested in this game at all. Did I mention that the "truck" still remains on the internet with a nice, stock image? We left and felt like the dealership could not be trusted.

We bought our newest car here.

Customer service was great and waiting for your service to be complete was exceptional and timely.

From the moment I started the process Mason was so awesome. We had an issue at the beginning with the car I was originally looking at but Mason quickly found me a different car. When I asked about certain repairs that needed to be made he said he would keep me in the loop and get it done. And he did! My finance rep Patrick was so awesome, nice and very understanding! He explained everything so well and is so easy to talk with and communicate with. He explained all the options for the coverage very well! The entire process was stress free and no one was pushy like they are at new car dealerships!!

Vehicle is under warranty and when I arrived to pick it up I was handed an invoice for nearly $500. I said that's an expensive battery (was not holding charge and simply needed a new battery). After review he said oh we accidentally charged for two batteries. Then handed me the invoice and I informed him that the vehicle is under warranty (2 years old). Overall took me 30 minutes to get in and out and I was the only one in there. Also got home and realized a large oil leak which was supposed to have been repaired a year ago when they had the vehicle for over two weeks.

Autonation Chrysler Jeep made my buying experience easy and stress free. Mason was very thorough and knowledgeable on all the vehicles and spent lots of time with me on several occasions until I was ready to buy. He knew what I wanted and found exactly the perfect vehicle for me. This is my second purchase and I couldn't be happier.

I took my Jeep in for service and everything from the scheduling, to the follow up reminders, to the customer service by the service managers/techs was amazing. It hard to find people who actually care in the service industry anymore and everyone here cares. They took care of me and my Jeep and I thank them for that. Well done service team!!!

Great experience! Staff was awesome!

Good dealer. Efficient and upfront sales department. Service department is clean and efficient.

Great customer care in the service department . My appointment date was mixed up but they got me in anyway.

The next morning i left for work. I was pulled over by the police for not having head lights on. I didn't realize it because i have my lights on auto. I figured it out, someone at the dealership turned my headlights off and never turned them back to auto. So, the next morning i got pulled over by the police for not having headlights. I have kept my headlights on auto since i purchased the truck.

Great professional service. They are always friendly, knowledgeable and always on time. I would recommend them for either maintenance or purchasing a vehicle.

Mason sells man, awesome job!!! Patrick financial no bunch question done deal!!! I?m happy got what I wanted and JeeP got delivered like a pizza;)

Warranty, recall and oil change. too a couple of days, but all good now. EGR recall parts not Available yet. they gave me a loaner while repairs were being completed.

I have been having major warranty and services done at now Auto Nation Jeep on Arapahoe Rd. In Denver CO. I have experienced an unchanging effort to make my visit beneficial. My service contact Travis and his technician inspire me to keep coming back.

They need a major change in customer service

Joncharles was very helpful and professional! He answered all of our questions and solved every issue. The online search and process cut hours off our purchase.

BEWARE OF DECEPTIVE BUSINESS PRACTICES!! Auto Nation was very deceitful and dishonest with their financing disclosures and gave out personal finance information without my knowledge or consent. Be very wary when using this dealership.

BEWARE OF DECEPTIVE BUSINESS PRACTICES!! Auto Nation was very deceitful and dishonest with their financing disclosures and gave out personal finance information without my knowledge or consent. Be very wary when using this dealership. They disregarded my explicit direction to use my own bank, and financed my loan with an entirely unknown bank without ever telling me. Upon speaking with the Finance Manager, he offered a "sorry", and stated there was nothing that could be done now. Absolutely NO WHERE in my paperwork does it say that the loan was through Auto Nation or any bank of their choosing. Steer clear of this unprofessional dealership!!

My family bought a Mini Cooper for $11K. After 5 months, there were major problems with the car. We called to take car in to figure out the problem and Management directed us to Mini Cooper because they couldn’t perform diagnostics themselves. Come to find out, repairs would cost $16K. Why are you selling cars that didn’t get a full inspection upon selling it? Don’t sell cars to people that are only going to work for 5 months.

Had first maintenace appointment, all went smoothly, work was done on time, rep was pleasant.

Although this is the second time I have to have my seat repaired, they service department have been very good to work with on the repair.

Go see Travis he is not only professional but very caring and understanding! He will get the job done right!

I had bought my jeep from this dealership and had free oil changed that came with my car purchase. I made a appointment to have a oil change and waited over 2 hours JUST for a oil change which is the longest I have ever waited having had a appointment. The workers also seemed very unprofessional helping and speaking with me without masks on or even close to them to put on. I also overheard them making fun of another client who was not happy with his service being very disrespectful. I would much rather pay for my oil change and get a safe and good experience.

Good service experience. Car was completed by the time promised.

I’m a full time wheelchair user. Rory was absolutely amazing. He took me when the other rep passed me off and was outstanding!!! He delivered the Jeep to my home for me since I was unable to drive it. Amazing kid!!!

We came in for an oil change iat 9:00am we left at 11:15. Akso some members didn?t wear there mask as well as some of the customers.

I?m a full time wheelchair user. Rory was absolutely amazing. He took me when the other rep passed me off and was outstanding!!! He delivered the Jeep to my home for me since I was unable to drive it. Amazing kid!!!

Best experience I have had purchasing a car. It was a simple process and the added benefit of the Costco discount made it it even better .

I recently enjoyed a pleasant car-buying experience at AutoNation Chrysler Jeep Arapahoe. Jacob was easy to work with, friendly and polite, and didn't give me any annoying sales pressure - he simply took my info, gave me the keys, and told me to test drive the car for as long as I'd like. He let the 2018 Dodge Charger sell itself, which it did, then he and the rest of his team made me comfortable as we worked through the sales process. Two hours later the car was mine, and I couldn't be happier - with the car itself, and with the process of purchasing it. Thanks AutoNation!

Travis provided outstanding customer service. Kept me informed throughout the repairs and explained what needed to be done and why.

I was way over on miles with my lease and so concerned I would be screwed. Levi, the sales manager, helped me buy my car and kept the paperwork and process so short! Dimitri, made the financing part so fast and easy too! He even got me to have payments lower than my lease. I will no doubt continue to service my jeep here. Wes and Alec always take care of my oil, tires and whatever else I need done fast and fair without worry if harming my car or taking advantage of me. I’m probably and Auto Nation Jeep customer for life.

I was way over on miles with my lease and so concerned I would be screwed. Levi, the sales manager, helped me buy my car and kept the paperwork and process so short! Dimitri, made the financing part so fast and easy too! He even got me to have payments lower than my lease. I will no doubt continue to service my jeep here. Wes and Alec always take care of my oil, tires and whatever else I need done fast and fair without worry if harming my car or taking advantage of me. I?m probably and Auto Nation Jeep customer for life.

We brought the car in July 2020 for error code, they advised the part needed was on back order, we followed up in September and November, both time we got the same answer, still no part so in January we contacted Jeep, they finally got the dealership to re diagnose and repair. I suspect they never ordered any parts, and when we called they just gave us lip service to get rid of the phone call. Likely will not return to this dealership for service

Terrible service! I bought a used car that ended up having lots of mechanical issues. This dealership was no help at all, so I ended up at two other mechanics to try to fix it. It took months to finally get a working car.

Tom was super nice and helpful!! We had a great experience overall. Would definitely recommend.

Mark made my sales transaction professional and efficient. I was surprised at how quickly it went, and was so glad I didn't have to be there all day.

excellent service.. the service people are always extremely cordial. the car was finished ahead of time.

Great work. Price came back less than quoted. Thanks Allen!

Awesome experience at Auto Nation. Always very polite, professional and attentive to my needs.

Extremely friendly and very helpful. It took longer than expected because they were short on help.

The service department was unable to change my oil and check my poor gas mileage in the same day so I rescheduled for 10 days later. When I brought the car back with the assurance it would be done the same day, they could not do it. I am disappointed with the poor communication and service.

The Sales Manager, Finance and Service department we great! So they get five stars.... My sales person got lucky, and I was stuck with him. But over all they had the vehicle I wanted and purchased.

Ryan was very helpful kept me up to date on build status on an ordered vehicle. I?ve ordered from other dealers never had that lever of concern from them. Thx Dan

I have a jeep Grand Cherokee that is under warranty and I'm having an air leak that causes a whistling sound in the sun roof at highway speeds. I brought it in for repair and told the service people that the sound really is getting loud at 75 mph. A day later they called to tell me they didn't find anything wrong. When asked if they drove it at 75mph they said said no.

BAIT AND SWITCH. Dishonest. Misrepresentations. Credit Ruining. I have never experienced such an untrustworthy company, or a company so unwilling to apologize and correct their dishonesty, misrepresentations, and mistakes. My car purchase experience with them has negatively affected my financial options during a pandemic, permanently damaged my credit score, caused me to be unable to use the vehicle as I need to, and also deeply affected my personal well being. I am a single female in my early 30s. I purchased a new vehicle from AutoNation Chrysler Jeep Arapahoe (ANCJA) in June 2020. This is my first car purchase and my primary vehicle - which is required to pull a small horse trailer. They were deceitful, misleading, condescending, and ultimately unapologetic and unwilling to make any amends. If you value honesty, integrity and respect from the companies you spend your money with, I suggest you take your business elsewhere. If you must do business with ANCJA, I urge you to take an attorney, or someone knowledgeable with you to EVERY interaction with them. ANCJA misrepresented the availability of the manual addition of a tow hitch to close the deal. This was mandatory for my purchase, I would not have bought this car from ANCJA without a trailer hitch, or the immediate availability to attach a trailer hitch. I mentioned this numerous times to ANCJA as being of utmost importance. ANCJA’s solution to the vehicle not coming with an attached trailer hitch, was to include the addition of a trailer hitch in the purchase for immediate installation. After weeks trying to get an installation appointment for the hitch, and even bringing my car in for an appointment for the purpose of getting the hitch installed - ANCJA finally admitted that they have been backordered on trailer hitches for months - and that it would be 2021 before they had a hitch available, so I am unable to pull my horse trailer! ANCJA miscalculated the initial purchase numbers of the vehicle. This directly impacted the level of exhaustion of the deal going back and forth due to their errors, when I had already had the vehicle in my possession for over a week. Since this was my first large purchase my father was with me as an observer on the first day of this transaction. I was required to make multiple, repeat, store visits to sign new electronic paperwork fixing errors that they had made and was shuffled to multiple employees despite making appointments with the finance team member I had been dealing with directly from the beginning. I ultimately signed the final paperwork on a tablet 9 days after taking the car home. ANCJA changed the agreed upon loan package on my final paperwork. I trusted ANCJA to adhere to what we had agreed to regarding my car loan - by using the loan I had obtained from Bank of America (my bank) and instructed them to use. ANCJA was responsible for the paperwork and chose to change the Agreement by putting a relatively unknown bank as the lender on my paperwork (with a higher interest rate). When notified of this dishonesty, ANCJA refused to respond to me. When I escalated the matter to Eric Absher, the General Manager of ANCJA, he stated that it’s a “he said, she said” situation. When I informed Absher I had email documentation and could forward it to him, he requested I send it. At this point I had some hope this matter would be resolved fairly and swiftly. I sent Absher the requested documentation immediately. Absher then refused to engage with me or apologize for the underhanded and unprofessional actions, rather, he made numerous claims of what they “cannot do” or even apologize for their deceitful and misleading behavior. I do not believe that they were or are helpless and powerless to satisfy my requests or offer any solutions. Fifth Third Bank (FTB), the relatively unknown lender that ANCJA switched my loan to, then made unexplainable mistakes that tanked my lifelong good credit rating. ANCJA switched lenders from what we had agreed upon, from BoA, a well known and respected bank that had provided me with a lower rate, to FTB, a significantly less well known lender with a higher rate for me and a higher payoff for ANCJA. FTB then sent me incorrect billing booklets for a nonexistent account, which I used to make my first 3 loan payments. FTB is unable to locate 2 of 3 payments made with this incorrect booklet that they provided to me. This caused my life long good credit score to plummet. It also means I am unable to refinance the loan, should I so choose. Despite the error being the Lender’s, they refuse to correct my credit score. Any comment by them on this post about caring about my experience is an absolute joke - they don’t care unless you make it public - they just hope you go away and don’t cause them problems.

We were greeted by an older gentleman, tall, thin, with blue eyes. He was very nice until I told him I was looking for a less expensive, preowned car. After that, he treated me like trash. He said they had cars that fit my desires, but I'd have to drive to Golden. He stopped looking, didn't even try to work with me. He seemed pretty upset that we had wasted 4 mins of his time. I'd considered a car from this location once before and had looked at prices online before coming in, so I knew what to expect. I wasn't about to show my hand right after walking in the door. Plenty of other Jeep dealerships. I'll make sure the next is not owned by autonation and I'll pass the info along.

I?m from Wichita Kansas and purchased a BMW 650i. I sent pictures of my Lexus RC350 for trade. Jon Anjulu really went the extra mile in making this deal happen. Smoothest car deal I ever done.

STAY AWAY from Service. ALAN - VERY DISHONEST Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.

Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.

Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.

I have never had a worse experience. I will never be going back to this place. No one toss me what was going on, I had to ask 3 different times how long it would be to finally get an answer. I was at the dealership for 5 hours when I was told it would take 2 hours.

I felt like the whole buying experience was very rushed and everyone who I had talked to pushed me into buying a new vehicle. I was also not told about all of the return policies. I would be very careful when buying from this dealership or go somewhere else.

Everything was excellent Keith Mason was a very great salesperson who worked me through all the issues as they came up and was committed to helping me find the vehicle I wanted. The finance department was also excellent helping me get the maintenance package I needed at a great price.

Our initial purchase from here was okay, although we knew more about our Dodge truck than the salesman did. The problem began in May when we decided to upgrade and tried to get a refund on our platinum extended warranty. After numerous phone calls, disconnects and rude people we eventually were put in touch with Shohib Miskeinyar whom I believe is the manager? Anyway, after literally hours on the phone we were emailed a form to return so they could process our return. I immediately filled it out and sent it back. Regularly over the last five months. I have heard nothing back from them and again the phone lines seem to be mysteriously not working. My next step will be to contact Dodge. Yours should be to drive on by this place! Received the response via messenger. Not holding my breath.

I would avoid this place like the plague, because it really is the plague. My daughter wanted to see a car there over last weekend and when we walked into the showroom there were probably about 100 people in there, and a large percentage of which, including employees, were not wearing masks or social distancing. We immediately turned around to leave. When my wife, who works in a hospital, brought it up to one of their employees she was told that employees did not have to wear a mask at their desks, which were right next to each other, and feet away from customers. Sorry, but if you want my business you have to be a responsible business, which they obviously are not. Oh, and my wife did not appreciate the 'KAREN' comments for simply asking them to be responsible so she and her coworkers were not flooded with their customers.

Gus and Jeremy were extremely helpful and easy to work with! Easily the most painless and enjoyable vehicle buying service I have ever experienced! I will definitely be back!

I worked with Shweta and Neal. there was some co fusion in the beginning because I was working with a different autonation and didnt realize that would be a problem. Shweta has been amazing. She has been very responsive to my concerns and has really tried to correct the issues that I had. I enjoyed working with her and would definitely work with her again. she has literally done everything in her power to make me happy. on a separate note, the sales manager made me feel bad for working with a different autonation and then wanted me to basically lie to the other dealership so this one could sell me the car. I called the other dealership and told them what was going on and they totally understood. I get its car dealing, but this manager was giving off sleezy vibes.

Thanks for not wearing masks at all times. It's no wonder this dealership has a Covid outbreak.

Super timely and honest

Brandon was great looking after both me and my vehicle

Don’t recommend they have had my Jeep over a month an did a poor job tracking parts an it took me calling them after a month an being pushy for them to find out parts were lost in the mail an they re ordered the part an had it over night shipped and they originally ordered the part they said it was over a week in shipping when I called an talked to the service advisor he was extremely rude an had no care that dead lines they were giving me weren’t being completed but they were quick to upsell other iteams outside of my warranty that the main work was being done under. When I was being pushy that they need to finish it in a timely manner the service advisor just told me to pick it up if I need it even though it is not in driving condition. All around a very bad customer services/care on the dealers end don’t recommend

Horrible!!!! Lack of planning and notification they had to cancel when we arrived at 8:00 am because of "lack of parts and mechanics." The service department lacks credibility!!!!!

Shout out to Ms. Rebecca Lee, Service Administrator, who went above and beyond to assist us with a long overdue issue with the manufacturer part necessary for repair. For over a year and a half, our vehicle was in need of a fuel filler neck part that was under 'engineer review', therefore the part was unavailable. However, Ms. Lee collaborated with her parts manager and they were able to locate a comparable part to resolve the 'check engine light and check gas cap light. Thankfully, my vehicle finally passed CO emissions test and I can renew my license plate tags. If Ms. Lee did not extend her initiative to resolve our issue, I would have been without a vehicle due to expired license plate tags through January 2021, when they anticipated the availability for the part. She was patient, courteous, extremely professional and responsive. Overall, an exemplary ambassador of true customer service! This was refreshing as her caliber of service is very rare these days!!

Shout out to Ms. Rebecca Lee, Service Administrator, who went above and beyond to assist us with a long overdue issue with the manufacturer part necessary for repair. For over a year and a half, our vehicle was in need of a fuel filler neck part that was under 'engineer review', therefore the part was unavailable. However, Ms. Lee collaborated with her parts manager and they were able to locate a comparable part to resolve the 'check engine light and check gas cap light. Thankfully, my vehicle finally passed CO emissions test and I can renew my license plate tags. If Ms. Lee did not extend her initiative to resolve our issue, I would have been without a vehicle due to expired license plate tags through January 2021, when they anticipated the availability for the part. She was patient, courteous, extremely professional and responsive. Overall, an exemplary ambassador of true customer service! This was refreshing as her caliber of service is very rare these days!!

We have been told to bring in our 2020 Wrangler twice now for a simple repair but both times they do not have the window strut.

They give cars back like this after being serviced??? Not to mention Alec in the service department with his terrible customer service skills & attitude. They were supposed to have my car for a day (mon) got it back on a Friday. All with no car to drive in the mean time & this is how my car was given back to me.

I used to be devoted to their service center and did all of my service through them, however my last experience was so bad that it overshadows everything good that happened before. The story is too long for the space here, but my car was in their shop for four days for a 6 hour roof replacement, and I was overcharged by $250 more than the actual cost of parts and labor. I am a forgiving person, but they really went out of their way to create a disappointing experience. Apologies go a long way... to bad they couldn’t even muster a sincere one of those.

I used to be devoted to their service center and did all of my service through them, however my last experience was so bad that it overshadows everything good that happened before. The story is too long for the space here, but my car was in their shop for four days for a 6 hour roof replacement, and I was overcharged by $250 more than the actual cost of parts and labor. I am a forgiving person, but they really went out of their way to create a disappointing experience. Apologies go a long way... to bad they couldn’t even muster a sincere one of those.

Keith did a great job helping me find my new jeep and trading in my previous car!

I purchased a car on August 8th but couldn’t actually drive it off the lot until August 13th. I had been driving the car for less than a month when the car started to take 4-5 tries to turn over and start every time. I figured It was the battery so I tried to schedule a service appointment but they couldn’t get me in until two weeks later. I emailed my sales rep who suggested I go to another AutoNation or try a Ford Dealership with no other solution. I sure am glad I spent Thousands of dollars on a service and coverage plan- just so I couldn’t use it! I ended up at Ford and they were able to squeeze me in urgently throughout their appointments as a walk in. To their astonishment EVERY Single Battery terminal was Completely corroded ( they were so surprised they even took a picture for me to ask the dealer I bought it From how this was acceptable to sell). I then had to pay for the cleaning of all terminals, on top of a new battery- costing me hundreds. I asked If this type of damage and corrosion could happen over a 3-4 week time frame and they said absolutely not. So I would like to thank AutoNation for selling me a car they knew shouldn’t have passed their inspections and for being untruthful in telling me everything was OK and checked prior to my purchase. I will not be recommending this dealer to anyone. *NOTE: I did receive an apology call but never received confirmation back via email that their reimbursement payment was submitted to me. I took my car in for a follow up inspection and the shop noticed the following issue with my car- it’s about a half inch gap between the inside of my car and the outer area that should be enclosed by a seal. As I drive my car once every few days, as I work from home- I don’t typically stare at the door prior to getting in, so this wasn’t noticed previously. Please see the attached image comparing one side of my car to the other. At this point- I would like to know what AutoNation can do to assist. My car clearly wasn’t inspected and is now appearing to have many issues arise after driving it for officially 4 weeks now. I am wondering when my wheels are going to roll off. It’s rather disappointing to know that a vehicle I bought to be safer- doesn’t appear to be safer at all with issues popping up like this and is going to end up costing more due to repairs needed. I also noted that the recall they said was taken care of, is still active under my most recent CarFax report run this week and was not taken care of. While I do live over an hour away- I would be happy to drive down on Saturday to further discuss this matter and to have my car fully inspected and looked over. I hope AutoNation can email me back and make this right so I don’t have to see what legal matters can be taken up regarding being sold this car.

I purchased a car on August 8th but couldn’t actually drive it off the lot until August 13th. I had been driving the car for less than a month when the car started to take 4-5 tries to turn over and start every time. I figured It was the battery so I tried to schedule a service appointment but they couldn’t get me in until two weeks later. I emailed my sales rep who suggested I go to another AutoNation or try a Ford Dealership with no other solution. I sure am glad I spent Thousands of dollars on a service and coverage plan- just so I couldn’t use it! I ended up at Ford and they were able to squeeze me in urgently throughout their appointments as a walk in. To their astonishment EVERY Single Battery terminal was Completely corroded ( they were so surprised they even took a picture for me to ask the dealer I bought it From how this was acceptable to sell). I then had to pay for the cleaning of all terminals, on top of a new battery- costing me hundreds. I asked If this type of damage and corrosion could happen over a 3-4 week time frame and they said absolutely not. So I would like to thank AutoNation for selling me a car they knew shouldn’t have passed their inspections and for being untruthful in telling me everything was OK and checked prior to my purchase. I will not be recommending this dealer to anyone. *NOTE: I did receive an apology call but never received confirmation back via email that their reimbursement payment was submitted to me. I took my car in for a follow up inspection and the shop noticed the following issue with my car- it’s about a half inch gap between the inside of my car and the outer area that should be enclosed by a seal. As I drive my car once every few days, as I work from home- I don’t typically stare at the door prior to getting in, so this wasn’t noticed previously. Please see the attached image comparing one side of my car to the other. At this point- I would like to know what AutoNation can do to assist. My car clearly wasn’t inspected and is now appearing to have many issues arise after driving it for officially 4 weeks now. I am wondering when my wheels are going to roll off. It’s rather disappointing to know that a vehicle I bought to be safer- doesn’t appear to be safer at all with issues popping up like this and is going to end up costing more due to repairs needed. I also noted that the recall they said was taken care of, is still active under my most recent CarFax report run this week and was not taken care of. While I do live over an hour away- I would be happy to drive down on Saturday to further discuss this matter and to have my car fully inspected and looked over. I hope AutoNation can email me back and make this right so I don’t have to see what legal matters can be taken up regarding being sold this car.

Terrible experience. Found the ad online, priced out the car, ran credit, approved, agreed to purchase, and booked travel plans to pick up the car, and then they sold the car after already taking a hard inquiry on my credit. Unacceptable and unprofessional do not recommend.

This dealership is a joke never use!!!! the charge was $1500 to fix one light that was broken because they had to replace the whole panel then they referred us to customer service and it took them two months to say they weren’t going to cover it because it wasn’t under warranty...they could’ve done that one day... the general manager is also an unprofessional joke...we’ve called him 10 times and he will not even return our calls just to speak with us for goodwill purposes! Never been treated so horribly by any business! Do not use!!!!! We have been Chrysler customers for 30 years, and I will never buy from them again and certainly not use this place. Disgraceful!

Victor was very professional and helped us with very good service we love are f150

Very good experience victor was very good and professional

This was the best experience I have ever had at a car dealership. To be honest I was dreading the trip because of all my past experience with dealerships. Instead it was the best experience, I couldn’t of asked for better! Thank you Keith at 1-25 and Arapahoe road!

My sales guy Robert was great very helpful and provided me multiple options. finance guy Patrick was amazing as well very personable and great attitude. My problem was actually the new car I leased. As i drove off the lot, my new Grand Cherokee with 50miles, started to shift roughly. I drove up arapahoe with the entire car jerking back and forth. Needless to say i took it back to the dealership. Again, Robert did a great job helping me and Brandon the service guy was great as well. BUT newly leased car still in the shop 😳

The Sales Associate, Ian McCollough, was outstanding. He provided excellent customer service, clearly explaining the purchase process and guiding us through each step.

This was the easiest process of buying and trading in my car. When I got there, Victor already had a few ready and pulled up to look at that fit my needs. He was willing to let me test drive and look into as many cars as possible. Trading in my car only took 15 minutes to assess and we were good to go. I will absolutely recommend AutoNation Arapahoe to any of my family and friends.

Our niece was treated poorly there. No communication. They caused so much stress for a young lady. They took too long to let her know it was a dead battery. Something they could have checked in a few minutes.

Always great svc. Consistent and very reliable. ................................!!!!!!!!!!!

Terrible rip off operation totally unprofessional and unethical

I inquired about a new car (used car, but new for me) on a Sunday when the dealership was closed and Gus Dibella reached out to me first thing in the morning on Monday, before the dealership even opened, to answer my questions and he got me in for a test drive immediately! I ended up buying the car that day and both Gus and Meaghan made the process seamless! I think they and AutoNation in general are awesome!! Highly recommend!!

Very happy with the car. Probably will always buy a Jeep from here on out.

Gus DiBella took vary good care of me and my wife on making a hard decision to trade in a care that has been through a lot and been reliable for me. This is my second purchase from auto nation. I was not rushed or steered towards a car I didn?t want, I was given options on the car I wanted . I appreciate the patiences from Gus and being so friendly during a big Decision in my life . I can?t thank them enough at auto nation including the financial department as well

I am in the Customer Service industry and if I treated my I clients the way I was treated, I wouldn't have a clientele, or a job. I went in to Autonation Jeep Arapahoe the first week of March 2020, I was experiencing a tire issue (losing pressure) on my 2018 Wrangler. I made an appointment and was seen pretty quickly. I arrived and explained the issue, they took my car back and had it for 45 min, came out and said "you're all set", the technician informed me that I actually had 4 nails in my tire and that the tire was unsalvageable and that they would have to order the tire because they didn't carry it in stock. I left but had a weird feeling and my tire pressure light was still on, so I pulled off the road and there was the tire with 4 nails still on the vehicle. I didn't understand why when I have a full size spare on the back. I called and spoke to a service manager, Steve he told me to please bring it back and apologized. He said they have taken care of it and will get that tire ordered. Fast forward to May, COVID-19 happened which I understand (we all were affected) but, I still hadn't heard from the dealership as to when I would receive the replacement. Come to find out it had arrived in March but they returned it because no one claimed it and I was never notified. So when I called and made another appointment to finally have the tire replaced I was told by Alex it would take a few hour hours, I explained that no one told me the time needed and I had things to do so I'll wait. He said ok (with an attitude) but it will be several hours. So now it's several hours. I sat in the waiting room and called to speak to Wes a different service manager, I explained to him the whole situation and he offered to put me into a loaner for the day however it may be the next depending on when the delivery would arrive. The following day after waiting and putting my life on hold in case they called, I decided to call because I hadn't heard from the service tech to inquire about my car. Come to find out they will need to keep it for the weekend because the tire that arrived was not the correct tire. At this point my annoyance had topped off, and finally after 9 attempted calls I got through and spoke to Wes again but this time he had a totally different and annoyed attitude. He said that I was more than welcome to bring the loaner back, he was just trying to be helpful. Later that day I received a call from someone at Autonation Jeep Arapahoe filling me in on the situation, I explained I was already aware but thanked them. Immediately after that call Wes called me back asking if I had spoken to the General Manager, I said I spoke to someone but not sure who. He inquired about the conversation, I told him that they were following up with me. Interesting how fast I got a call when the GM is possibly in the know. I find that 60 days is a bit too long to wait for a tire replacement. The level of customer service is seriously lacking. I'm sorry but when you don't inform the customer of the time frame especially if its "several hours" which turns into a weekend; it shouldn't be thought of as "helpful" to offer a loaner, it should be a policy. I remember a time when you were automatically offered a loaner if the service was longer than 4 hours, and you received a car wash. What happened to Customer Service. We spend quite a bit of money on our vehicles and their maintenance, and when its obviously your businesses fault maybe you should rethink how you treat or speak to your customers. I would recommend Autonation Jeep Arapahoe for purchasing your vehicle, but not for service.

I have never had a good experience with AutoNation CJA. Each experience has been too expensive and impersonal. My last experience included a call from the Arapahoe County Sheriff indicating my car had been broken into OUTSIDE the customer service garage at ACJA. The next day when I returned to pick up my Jeep the service manager did not even acknowledge several customer's vehicles had been vandalized. He even doubted me and asked me to show him and was surprised to find the vehicle outside and UNLOCKED. I will never return.

My service person was fantastic. I believe his name was Branden? He exceeded all of my expectations and i will definitely be back. Thanks!!

We were saved a lot of time. Our salesperson took the time to figure out what i wanted before we got to the dealership. He a couple of vehicles ready for me to test drive. He was spot on with what i wanted.

Absolutely the smoothest, easiest car buying experience ever! Michael M was awesome to deal with handled everything via email and spent less than two hours at the dealership. Incredible!!

They told us that they couldn’t do deferred payments “that is only for certain models” they told us a lot of stuff that seemed very shady, so we decided to purchase not lease the very next morning. And all of a sudden we were met at the door and told NO! They are advertising the deferred payments thing with zero interest. But we definitely did not get that, the dealer said no payments for 45 days, and all of a sudden we See a bill almost immediately. Crazy not honest dealer. We are sad they are such a cliche

I hate to give a one star but after they didn’t want to help me, it’s the most i can do. I took my Jeep SRT in for a normal oil change and tire rotation. After waiting a couple hours I was told that the tech working on my Jeep had stripped my wheel locks and had to drill them out. So they offered me a rental(which i thought was complimentary since they had me wait longer but turns out i have to pay for it) since i had things to do. I get back later that day once I received a call saying it was ready. I get there and the service advisor just gave me my keys and paperwork and told me my Jeep was out in the lot. So I find my jeep and notice that all my wheels have a sliver lug nut in place of my wheel locks(all my lug nuts are black to match my wheels). So I go back in and ask the service rep why I have normal silver lug nuts and not wheel locks, he goes on to say that they don’t offer black lug nuts which I know is a lie because otherwise they wouldn’t offer black out packages on their vehicles. And i tell him ok but what about my wheel locks and he asks me “oh did you want wheel locks?” I tell him yes because that’s what i had on in the first place, so then he tells me that the pack they sell is about $70-$100 and I said ok but shouldn’t they be free since you broke mine? And he said that it’s not really their fault because wheel locks break all the time. So I asked if there was anything he could do for me and he said no. May not seem like a big deal but to me it is for the simple fact that i take care of my vehicles and spend the money on them just for someone to break something and say sorry but oh well.

Excellent experience, Matt was very helpful! Very pleased with the whole experience

The team was very helpful and patient through the process. It was a great buying experience for me. I will recommend Kevin and Patrick to my friends and family.

AutoNation Jeep off Arapahoe Road is a great place to take your Jeep for maintenance and warranty work. Staff are courteous and professional. I do recommend ability to do online appointment booking option - today only option is to call for Appt. This building needs to be upgraded and modernized big time.

Great communication and service!

AJ, the service rep had my Grand Cherokee's air bag repaired along with trouble shooting my key FOB in just a few hours. Everything was done extremely well.

The buying experience here was fin nominal! From the first phone call to Robert Sauzek personally driving the vehicle to my residence over 5hrs away. In my opinion he went the extra mile that it take these days to retain customers. Top notch employee and the dealership in general has been awesome!

Friendly, clean, nice waiting room and good work.

The customer service during the buying process was very good. We actually enjoyed working with the sales team After signing documents taking delivery of the vehicle, we were informed that only one key was available, as were pulling into our driveway, a "low oil level" warning message came on. There didn't appear to be any oil leaking under the vehicle so after checking the level the next morning there was no oil on the dipstick. It took 2 quarts to fill it to almost full. The finance rep presented a document for signature that showed no open recalls when in fact, there is an open SAFETY recall on the brakes. After two phone calls to try and confirm our lender, we finally talked to Sales who reached Megan, in Finance, and she supplied the lender name but told us we could reach them ourselves on line, but how would you propose to do that without an account number. Megan was unresponsive to our messages for assistance either through phone call or email. This lender was different than the lender disclosed during paper signing. We have been unable to reach the lender to supply to our insurance company who has grown equally frustrated. There is no answer at this AutoNation unless you choose Sales or Service and then they cannot always directly transfer you to the party you need to speak with about issues. Megan was extremely pushy for the extended warranty even after refusing the coverage 5 times. Sales is telling you what a great vehicle it is while Megan is saying its going to be very expensive "when it breaks down." Finally, while we were on the sales floor at our sales agent's desk, we were subjected to another Salesman on the other side of the partition, using the "F**#k" word over and over again while speaking to someone on the phone. Is this really the level of behavior you allow and subject your potential customers to? Seems unreasonable to expect the public to put up with this kind of treatment for the level of investment they are making in the purchase of a vehicle. It was inappropriate and unprofessional! This review is not a reflection of our Salesman or his Manager but the overall customer service of the dealership and other departments involved in this purchase.

Great service! Wes (Manager) and Alec took great care to make me feel welcome and attended to my car promptly.

Matt did an awesome job of setting the car up getting us a test drive no pressure. The process worked exactly as he said and the delivery was top notch.

We worked with Gary Musheyev and had an excellent experience leasing a Jeep Cherokee. He listened to what we were looking for, had everything lined up for us on arrival and made it the smoothest and easiest transaction we've had buying/leasing cars. We were in and out with our new Jeep within just a few hours. The finance department were equally as efficient and professional. Thank you Autonation for making it so easy!

We worked with Gary Musheyev and had an excellent experience leasing a Jeep Cherokee. He listened to what we were looking for, had everything lined up for us on arrival and made it the smoothest and easiest transaction we've had buying/leasing cars. We were in and out with our new Jeep within just a few hours. The finance department were equally as efficient and professional. Thank you Autonation for making it so easy!

We had a great experience working with Matt at Autonation. It was a seamless buying experience.

Be service Advisers are awful! All they care about is money they want to charge you for every single thing they look at! I brought my daughter's car in and they didn't even look at anything said everything was fine but still charge me $333 for nothing. My daughter is selling her car because the service sucks!

10/10 would do business with them again. I was a first time car buyer (from a dealership) and it was absolutely no pressure and loads of help and understanding with every aspect of the process. My salesman left us to inspect and test drive the car and then was thoroughly helpful with the beginning of the paperwork process and figuring out a loan, again, no pressure. It's a no haggle dealership so I didn't feel the uncomfortableness of bargaining or to accept a deal that seemed questionable to me. Even billing was wonderful, she fully explained each thing I was signing and when it came down to warranty and extra coverage for the vehicle they worked with me and let me pick what worked best for my price range instead of bullying me into something I couldn't afford. Lovely people. When I couldn't drive the car home through heavy traffic they simply delivered the car to my home the next day. They checked up on my satisfaction and the car via email a couple of times after I purchased it. When I found out I misplaced some paperwork the next week I called my salesman and got it emailed to me within 15 minutes. Best car buying experience please go here!

Cody and Levi were awesome to work with. Communicated very well, professional and made the experience fun and memorable! Wes communicated very well also. I have dealt with this dealership for over 20 years and they still have my business! D

Always attentive and friendly service.

I had a great experience with Cody Montague. Not only was the purchase experience low key but the dealership handled my interest (along with another persons interest) in the same somewhat rare vehicle. I was pleased to drive off in it, but the dealer was professional throughout. Both Cody and the finance staff worked to make the experience go fast and smooth. I was very pleased with the relative ease of this car buying experience. Would buy another car from this dealer though I hope I don't need to for some time!

I have not purchased a vehicle there. I have a 20 year old Cherokee with 230,000 miles on it. When I take it to local oil-changer places, they always tell me it needs lots of work. I took it to AutoNation for diagnostics expecting the worst. When I picked it up, they told me that, after having it up on the hoist for 2-1/2 to 3 hours, they couldn't find a thing wrong with it. What a relief! It would have been so easy for them to hit me up for a lot of expensive repairs.

Mason Sheveland was an amazing salesman. It was an amazing experience overall and I would buy from him again.

I was nervous because my 20-year old Cherokee has 230,000 miles on it, I am a senior and I am facing a significant road trip. I took in it for diagnostics expecting a horror story. When I picked it up, they told me that, after having it up on the hoist for 2-1/2 to 3 hours, they couldn't find anything wrong with it. I was so relieved! It would have been so easy for them to hit me up for a lot of expensive repairs.

We received a notice that our airbag was defective on our 2012 Jeep Wrangler Unlimited three years ago. We made six trips to the dealership, and each time were told that national company was not supplying them with the necessary parts; please check later. This time no problems whatsoever, great service.

Good timely service. Great customer service.

I've purchased two new jeeps from this AutoNation, with both purchases I feel I received a fair deal and excellent service. Recently, I've had more experience with the service team and I could not be happier. I've historically stayed away from service with the dealer because of all the stereotypes that come along with dealer service, specifically associated with cost. Fortunately, I've been able to work with Steve and/or Sean and have been simply fantastic. Get your service done right, get it done here, and if you are concerned with cost, check your Costco Membership for discounts.

Service was helpful, friendly and honest, and done in a timely manner

Very friendly did a good job on my oil change . Will have my Oil changed again on my jeep when it?s due. Everyone I dealt with was very professional and very knowledgeable and very pleasant . .

Great customer service. Timely and clean. Everyone was friendly, professional and knowledgable.

I've purchased two new jeeps from this AutoNation, with both purchases I feel I received a fair deal and excellent service. Recently, I've had more experience with the service team and I could not be happier. I've historically stayed away from service with the dealer because of all the stereotypes that come along with dealer service, specifically associated with cost. Fortunately, I've been able to work with Steve and/or Sean and have been simply fantastic. Get your service done right, get it done here, and if you are concerned with cost, check your Costco Membership for discounts.

The process was fast and easy. Would definitely buy from this dealership again!

Service advisor and Assistant Service Manager do not return calls or call when they promise to. We have been dealing with an issue for over 6 weeks. First part was ordered and then cancelled, then not ordered again. They couldn't find time in the schedule. Assistant Manager 'assured' the issue would be handled, haven't heard from him in two week. We will be taking our business elsewhere and we will not be purhasing our next Jeep here.

very nice service man , friendly- i will return - it got in and out

Great job. I was in at my scheduled appointment and out within 45 minutes. Everyone was pleasant and made sure I was walked to my car and see that everything was as expected. I will continue to go back.

Service manager Brandon Kahrim has taken care of my car multiple times. He is great!

Sales and service people are great

3rd time there and I'm so impressed with the way they handle everything from check in to free shuttle home to being on time with repair. Brandon is terrific! Straight honest and very helpful vin explaining the expectation thank you guys.. keep up the good work!!

I don’t like the person who checked me in I believe his name is Thomas. Dropped off my vehicle for my appointment and no one was in there and then he comes in greeted me and I proceed to tell him I’m there to get an oil change tire rotation. He told me to wait while he rifled through paperwork. Why did he wait for a customer to show up to then start rifling paperwork. Common sense says get me checked in then continue on with your task. Another service tech comes in and ask if he’s helping. I respond I’m trying to check my vehicle in then he jumps right on it. I think he is feeling some type of way about me driving a wrangler at least that’s what my intuition tells me. I waited 2 hours not that it took the mechanics that long but because of this person stalling with paperwork needless conversations I never want him as my service tech ever again. I despise this person At checkout I ask where is my Jeep he looks over his shoulder and says right there pointing to a Cherokee though he has the paperwork in hand That reads Jeep Wrangler rubicon. What a pathetic hater❗️

Due to an other Autonation breaking my cabin filter part. They want to charge me $1800 to replace the heating unit, not willing to contact the other Autonation to see what they could workout. I had one of the oil changes that I paid for when I bought the car. Seemed like they did a half work job, and rotated my tires, which I thought they would check tire pressure, which appeared they didn’t because my low tire indicator came on. They seemed very unhelpful. When I voiced that I wasn’t happy with Autonation they service tech was kind of a jerk and said blame the right site. Pretty much the customer service was crap. They wanted to up sell, I think even though they broke the part at least the customer service was better at the Broadway Autonation.

Brandon is straight honest and does the right thing always

My service manager, Brandon, was friendly and helpful. I waited for my service and Brandon kept me informed of the status along the way.

I had a very pleasant experience purchasing my Grand Cherokee, the process was very quick and I felt no pressure to purchase any additional services.

Really great service. I will use them again in the future when I need them for service.

Poor service. Have had my 4th radiator replaced and no one can give me a reason as to why this happens. Was belittled and called Hun by a male service adviser and felt extremely disrespected. Got the run around several times, being told my car wasn't repaired there less than 1 year ago. Ended up calling Calliber Collision who was able to get my proof of my repair and help convey to the dealership that yes, in fact my car was there and had repairs completed.

Auto Nation Chrysler Jeep on Arapahoe always gives me great service. This time was no exception. The service team is always courteous and helpful to make sure someone is taking care of me. A.J. always keeps in touch and informs me of the status of my car. I appreciate their good customer service so much.

Depends on the day. I have spent 3-4 hours waiting for an oil change. Latest visit, I was in and out in an hour.

I had a difficult case that required thinking and a level of service outside the box. AutoNation went to great lengths to take care of me and my vehicle.

I purchased a 2020 Jeep Wrangler from Auto nation Chrysler Jeep in Centennial on 01/23/20. I had the pleasure of meeting Ian and Robert from the sales department. These two did an amazing job finding the Jeep that fit my needs. ( Above beyond the call of duty) Also Eric the general manager was great as well! The outstanding customer service and friendly people, is the reason I continue to come back. I?ve own three Jeep Wranglers and no other vehicles make me smile like Wranglers. Life is short buy a Jeep Wrangler, you will not regret It! I definitely recommend auto nation Jeep in Centennial to all my friends and family. Thanks Ian, Robert and Eric for being the consummate professionals!

Serviced within the scheduled time. The service agents were very friendly and professional. Waiting room accommodation was pleasant and comfortable.

Well, lesson learned! I wish that I would of read these reviews BEFORE I purchased my new vehicle from them! I bought my new vehicle ONE week ago. It's a 2019 and already is having issues, fine, not a huge deal. Making a service appointment is an absolute JOKE!!! They treated me so nice and polite, waited on my hand and foot while I was buying the car. Less than ONE WEEK LATER and I can't get a service appointment??? Unless I talk to the person that sold me the car? WHAT ON EARTH!!! I can't deal with this everytime I need a service appointment. I was thrown into voicemail, hung up on, talked to a SALES guy that had been there 2 days, talked to the "GM" Shawn who was EXTREMELY rude and not helpful AT ALL!!! Save yourself the headache and go shop ELSEWHERE! Don't let these guys fool you when you buy a vehicle from them.

Just a normal dealership. Once they sell the vehicle no one will return your calls. Nothing worth going out of your way for.

STAY AWAY! Absolutely horrible place to buy a car. You guys are the living embodiment of every bad stereotype about a car dealership. I have had the worst experience from start to finish. One thing is for certain here - their agenda is to make as much money as they can and nothing else. I will tell the entire story below for all who are considering going here. When buying the car and getting a portion of it financed, they lied about what interest rate I qualified for and tried to upsell me with an INSANELY high interest rate on my loan. I guess that was on me for not taking in the common wisdom to get my loan figured out with a bank before buying a car, but the fact that they so blatantly try to rip you off is just shocking, unethical, and in the end an extremely bad way to do business. If you buy a car here(which you shouldn't), be sure you DO NOT get a loan through them as you will certainly pay way too much. Next, they tried to lie about whether my car had been certified by the manufacture or not which made a difference in what warranty I received. It said it had been manufacturer certified on the CarFAX, and that that certification was done AT THE AUTONATION dealership itself. And yet, to my face, I was told the car had in fact not been certified. When showing them the CarFAX, he just repeatedly kept telling me "just because it's on the carfax doesn't mean its true." Their sales guy was literally reading me the fine print off of CarFax's website, how they are technically not liable for what CarFAX says even though the information on it literally came from their dealership. That is literally all he had to say. All the meanwhile, he's very aggressively trying to upsell me on my warranty and make me buy all the extra packages they had available. In the end I held strong, accused them of fraud, and the next day they called, admitted they had made a mistake and that the car WAS manufacturer certified, as I'd been telling them. They also brought my interest rate down by 10% as an apology (to give you an idea of how high it was originally.) Now, after this, you'd think all would be smooth sailing in an effort to take care of a customer they tried to rip off, but it wasn't. A month later and I had still never received anything in the mail on my license plate. I called AutoNation and they told me "oh, it's the holidays, the DMV can get very backed up." I took their word that it would still come. I get home from the holidays with my temporary tag expired, and still nothing in the mail. I call the DMV to see what is going on, and they tell me that my paperwork sent from AutoNation had been rejected, sent back, and then AutoNation never responded again. And so I am driving around with an expired tag, risking being pulled over because their title people are also asleep at the wheel apparently and not doing their job. I had to go in to get a new temporary tag and they couldn't even tell me why the paperwork had been rejected. And their title person was conveniently "out of the office." I asked them to please call me as soon as possible when they get information on why the paperwork was rejected. And here I am at the end of the week and no one has called me. As I walked out the door after getting my new tag another sales "finance" lady says to me "Welp, you have another two months, I'm sure they'll have it figured out by then!" Yikes. As I said, you guys are the living embodiment of every bad stereotype about a car dealership, and I will continue to tell this story to everyone. This was my first car buying experience and you have successfully made it as painful as it possibly could be, and have left me forever fearful of dealerships as a result. At least you had one sales representative who made some effort to be nice to me, listen to my problems and stay in communication throughout this craziness, but other than that all of your employees clearly have different priorities at their work than taking care of their customers. Be better, AutoNation!

They will hold a car for someone who is "thinking about buying it, but haven't made their minds up" with no money down holding the vehicle... They claim they cannot sell someone a car who is there (has money down, and excellent credit) because of this. This is not only bad business but unethical as well. Legally you cannot refuse to sell a vehicle to a customer if there is no deposit holding the car.

They took care of me right away. Completed the repair in a timely manner and also completed a recall no problem.

My car went to the service department after breaking down and being towed there. I’ve been a loyal customer of autonation arapahoe Jeep. I bought my vehicle there and always get my services done there. When my vehicle was towed to them, they never called me to inform me that the vehicle arrived. I called several hours later to check to make sure my vehicle had arrived. The person who answered the phone felt annoyed that they had to go and check to see if my vehicle was there since there was no entry into computer. I asked about a car loaner so I can go to work. They told me there wasn’t any loaners. My car was in the shop 2.5 days before it was seen. I feel like the customer service on the last issue I had was horrible. A car loaner would have been nice so I can work. Phone calls with updates would have been nice to know what is going on.

Worst automotive service experience in the 40 years I've owned a vehicle!! The Service Manager at AutoNation Centennial Jeep handling this service was AJ Snyder. Some additional background - I took my Jeep in to AutoNation Jeep on June 2018 to rectify three manufacturer recalls. One of these recalls was for a faulty alternator. Upon completion of the service visit on June 2018, AJ indicated that all recalls were successfully completed. Fast forward to December 2019. My Jeep Grand Cherokee had a major electrical failure. Essentially, all electrical systems and sensors failed. This means my Jeep stalled in the middle of the road and automatically shifted into Park. The Jeep was completely un-driveable despite the fact it was running. After having to have my Jeep towed to my personal, reliable and professional mechanic for diagnostic (as I despise Centennial Jeep) - they advised me that my recalled alternator was in fact never replaced. Thus, I had to have my Jeep towed again from my personal mechanic to AutoNation Chrysler Jeep to replace the alternator that wasn't done in 2018. The failure of my alternator also caused an electrical short to my battery. Additionally, this required me to personally rent a car and utilize three Uber rides... All this could have been avoided if AJ Synder would have done his job professionally and completely in 2018. A complete waste of my time (three days) and money.

Worst automotive service experience in the 40 years I've owned a vehicle!! The Service Manager at AutoNation Centennial Jeep handling this service was AJ Snyder. Some additional background - I took my Jeep in to AutoNation Jeep on June 2018 to rectify three manufacturer recalls. One of these recalls was for a faulty alternator. Upon completion of the service visit on June 2018, AJ indicated that all recalls were successfully completed. Fast forward to December 2019. My Jeep Grand Cherokee had a major electrical failure. Essentially, all electrical systems and sensors failed. This means my Jeep stalled in the middle of the road and automatically shifted into Park. The Jeep was completely un-driveable despite the fact it was running. After having to have my Jeep towed to my personal, reliable and professional mechanic for diagnostic (as I despise Centennial Jeep) - they advised me that my recalled alternator was in fact never replaced. Thus, I had to have my Jeep towed again from my personal mechanic to AutoNation Chrysler Jeep to replace the alternator that wasn't done in 2018. The failure of my alternator also caused an electrical short to my battery. Additionally, this required me to personally rent a car and utilize three Uber rides... All this could have been avoided if AJ Synder would have done his job professionally and completely in 2018. A complete waste of my time (three days) and money.

Took my Jeep in for the recall on airbags - they were quick, friendly, and had it done well before the scheduled pickup time.

Our contact technician was well informed and easy to talk with. All of the services were completed on time, with the exception of the UConnect issues. How Uconnect can hold so many of us hostages to their inept ways/programming is beyond me. And then to tell unwilling customers that they have to buy a new radio is absurd. A Class Action suite should be filed against UConnect. I understand this is beyond your control but dealers and manufacturers should put pressure on this U Connect issue.

Arrived on time for Appointment. Was taken care of within minutes. First time in since buying my Jeep from them for Oil Change and tire rotation . Dealership compted this service even though that was not part of of Sale. Waited for service to be done. In and out in 1 hour and 30 Minutes. Service manager very professional. Will go back for next service appointment.

I always have a great experience. Excellent customer service and very efficient.

Service was excellent. Staff were friendly and accommodating.

Second car I have purchased from this dealer and the experience was easy

They got my car fixed a day early! That was Really helpful

My experience with Autonation Chrystler Jeep Arapahoe was great! I went on a ?fact finding mission? for a future purchase and had such a great experience, with no pushy salemen and no trying to force me into a car I didn?t want, that I ended up coming back the next weekend and purchasing my Jeep.

Purchased a 2019 Jeep Wrangler from Ryan Lokken. The purchase went smooth and painless. Ryan went out of his way to put us in a Jeep that fit our needs and budget. Dimitri in finance was polite and helpful.

Excellent service and solid work. Could be faster but I understand they are busy. Overall I am very happy with the service Auto nation has provided me

Although the waiting area was clean and neat the soda vending machine didn?t work, even for employees.

The Jeep dealership on Arapaho has terrible customer service. The folks there are rude, and the lack of efficiency and consistency is unreal. You schedule an appt. at 7am and your car sits all day...with no call from the techs...what is the point of making an appointment? I have also sat their for hours with a 7am appointment....and have had to check in with them multiple times asking why my car isn't done.. to be told...don't know...

Horrible service department. Made an appointment and the service advisor actually talked me into leaving. He said around 4 hours for an oil change. First and last time here. They suck!

Dee was great! She helped me get a vehicle for more options at the price I wanted. I tried the other jeep dealership and it was an awful experience. Thanks Dee!

Recently I bought a Jeep Compass with them and I also acquired the maximum coverage and guarantees they offered me when I bought the car. The car is a pre-owned 2018 and they assured me that the car had undergone a strict quality control, however, less than 40 days after buying the car, the car began to have an engine oil leak and have a noise On the front brakes, I scheduled a service appointment and took the car. When I received the car in the morning, I requested that they check the tire pressure and informed me that the car would be ready the same day, however, it was not so, the car was delivered to me the next day in the evening and although They attended the leak, saying that the fault was due to a defective oil filter, I had to pay for the rectification of brakes and new ballasts, all this despite its "strict quality control" and all the coverages and guarantees I acquired. At the end of the day, I picked up the car a day later, I had to pay just over $330 and with the same tire pressure with which I delivered the car. I feel very disappointed with the service and attention received, and I would definitely not buy a car with them again.

Recently I bought a Jeep Compass with them and I also acquired the maximum coverage and guarantees they offered me when I bought the car. The car is a pre-owned 2018 and they assured me that the car had undergone a strict quality control, however, less than 40 days after buying the car, the car began to have an engine oil leak and have a noise On the front brakes, I scheduled a service appointment and took the car. When I received the car in the morning, I requested that they check the tire pressure and informed me that the car would be ready the same day, however, it was not so, the car was delivered to me the next day in the evening and although They attended the leak, saying that the fault was due to a defective oil filter, I had to pay for the rectification of brakes and new ballasts, all this despite its "strict quality control" and all the coverages and guarantees I acquired. At the end of the day, I picked up the car a day later, I had to pay just over $330 and with the same tire pressure with which I delivered the car. I feel very disappointed with the service and attention received, and I would definitely not buy a car with them again.

Jack Ridley was great. Appreciate everything he did. He was really thorugh and professional.

I worked with Victor and Canin, they got me an awesome deal on a Renegade for my wife

Excellent service and communications. Exceeded expectations.

WORST customer service EVER! After scheduling an appointment and leaving my Jeep with them all day, the service department refused to work on my Jeep - that is still under warranty - that I purchased from another Jeep dealership.Would NOT recommend this dealership for service for any kind of vehicle.

Always clean and has the best customer service. I always feel good when picking up my cars after going into service.

My review is based on my expectations when I purchase an item of this value. I paid cash for a 2017 Jeep Grand Cherokee Overland. The car was a lease return and had not gone through reconditioning, not detailed, only one key fob and no owners manual. I was told that these things will get taken care of in the CPO process. I am currently waiting for the dealership to contact me to confirm that these things are getting handled while the car is their possession . No one ever called me back after taking my money. I have not been informed or shown how to use any of the features of the vehicle and I have not received any information about the Jeep Wave program or Jeep Owners benefits. I would imagine Corporate would not happy to hear this. The vehicle is fine, however, my biggest concern (I told the salesperson) was that the level of service would drop considerably after goong through the purchase process. That is exactly what has happened. A CPO vehicle should require that the vehicle has an owners manual and all of the keys for the vehicle. Instead, they are contacting the previous owner to see if they have the key fob. If not, I will have to buy one? That is ridiculous, especially if the previous lease was charged for the missing items.

I had an appointment and drove the 50 minutes to Denver from Palmer Lake. Did not contact me all day and were unable to do the work. Could not get me out the door fast enough when they realized how upset I was. Not a single person apologized for their incompetence. They stated they were backed up from the day before. Why not call and reschedule me if they knew they weren’t going to have time to do the work. I will have to take another day out of my life to have them fix this issue that is under warranty.

They are always so helpful and knowledgeable! Never feel pressured into anything. My only issue is the service central, it is so hard to get someone on the phone and even with an appointment I’m always there a minimum of 2 hours

I would drive to a different dealer before dealing with these guys again. Ordered new Jeep. Took 3 times as long as they said. First one wouldn?t pass QC, so of course they try to twist my arm into buying something on their lot that I didn?t want. Re-ordered same Jeep. It finally came in. They had a picture and part number of the wheels I wanted on it and they still put the wrong color wheels on it. I could keep going, but I won?t. Terrible experience at Autonation!

My oil change appointment was for 12:30. I dropped my Jeep off at 9:30 and went to run errands. I received a call at 11:00 that it was already finished. Thanks for the quick service!

Very friendly, helpful customer service. I was surprised at how quickly my oil was changed. About 30 min. Unheard of at a dealer service dept. Amazing service!

Great Experience, my wife an I were shopping for the longest on the Trackhawk. Easy process with them and we love our new Vehicle.

Very prompt and took care of the recall issue along with a multi-point inspection. I’ll be back for my next Jeep and maintenance on my current Jeep!!!

Your company rarely answers the phone when calling in for service or a warranty question. If one does get in touch with the service department, they almost never call back with updates and have never once returned a call when a message is left in voicemail. Between your business and Medved in Castle Rock, I have often questioned my purchase of a Jeep and have repeatedly cautioned others (either friends or strangers complimenting my Jeep) about the hazards of purchasing a Jeep and attempting to get any kind of quality service in the Denver area. *Addendum - received response requesting I speak to the General Manager. Called, was transferred to GM’s office. Phone was picked up and immediately hung up. Attempted to call back three times and the phone wasn’t answered. Impressive.

Pleasurable and easy made leasing out car very simple

I came in on a whim to get an oil change. I usually do them myself because I don't trust dealers and they waste my time. My light came on 4 days ago and I didn't want to push it any further, so I dropped my jeep off at noon when my appointment was at 2:30. I said no rush, I just need it by 4. They called me at 2:30 saying it was ready. The guys at the service counter were totes excited to talk about my purple renegade too. Super rad pleasant, people. This location definitely changed my perspective on dealerships. I will definitely be returning whenever I need stuff done. PS don't go to 104th for jeep stuff, come down here. It's worth it.

Had to fight or throw a fit to get repairs(cosmetic) done that should have been done. Repair they did do was very good but they were going to wax the whole car but only did 1/2.

Nothing like buying a car from Auto Nation and then having a bad battery and going in to have it changed out only to find out it wasn’t. Worse part is, my temp tags are due up in a few days and still haven’t received anything from the DMV to register my car—contacted Auto Nation and Levi numerous times and I have heard nothing back!! Horrible customer service once you sign the papers.

Brought my Jeep in for a scheduled appointment for a very minor service. Was told it was going to take all day. My vehicle would not be ready for 5 hours. I told them I would have to wait. He said it would get done when they could get to it. I walked around out side about a half hour after I gave them my Jeep. I found it parked in the back of the lot. I walked around every half hour for the next four hours and it never moved. Finally at 4:30 when I walked out it was not there. At 5:05 they told me it was ready. I asked how it went and he.lied and told me that they had to go over several issues a few times and it took them a couple of extra hours to do it. Complete and utter lies. I will NEVER take.my vehicle here again

Everything went well, and completed within one hour, which is reasonable for an oil change and tire rotation.

Completely unacceptable level of service. When I dropped 9ff my car I was asked if I xiukd leave it with a guarantee that it will he ready for pickup no later than 5pm. I relayed that I had a VERY important engagement that I couldn't be late to, and was assured it will be ready well in advance of 5:00. After not hearing from the service department all day, I called at 4pm to find out they haven even started the safety recall repairs, but ensured me that it will be ready by 5 and to come on in. I arrived a 4:59, to find out that the car was still in the bay and it would be at least 30 minutes. And was questioned why I showed up before they called me. Come on Autonation, you can be better than this. It's bad enough that you price gouge simple repairs, but treating loyal customers like they dont matter because it's a recall repair??? Unacceptable, and I'll be driving a but further to buy and service my next cars.

Everyone was very helpful. Made sure we understood the paperwork and explained what was needed.

The purchasing experience far exceeded my expectations.

Car was finished on time and everything was explained

Gave AutoNation my name, number, and email contact so that they could discuss the late fees I'm having to pay due to their inability to deliver the title within 30 days of purchase to my Texas address. I've received no response. AutoNation asks why I wouldn't recommend them to other car purchasers...well, mainly because you haven't bothered to contact me to discuss this issue. You seem to have problems responding in a timely fashion to anything.

When I arrived at the dealership I had a good idea of what I was looking for and how much I wanted to spend. At no point did I feel the classic high pressure sales tactics that many often associate with car buying. After the perfect vehicle for me was found there were no stressful negotiations. They were more than happy to price match another dealership and even managed to get me a better interest rate than my preapproved financing that I arrived with. I plan to drive my new Jeep until the wheels fall off but when the time comes for another vehicle you can be sure I?ll return to this dealership. Best car buying experience I?ve ever had.

I was very pleased with the efficiency of personal and how personable they were. In addition I was impressed with how fast the work on my Jeep was performed. I would highly recommend this dealership for any maintenance needs.

How can AutoNation Chrysler Jeep Arapahoe improve? Do you really want to know! First off don't sell a car to anyone with the battery all corroded and then blow them off by a crap fix. Your service department is horrible. Will be posting pictures of your "fix

I recommend making an appointment to expedite the service.

I have been here numerous times and they are always helpful and courteous. Everything that is done to your care is explained. Feel very confident as a woman coming here.

Wow, where do I start...AJ was amazing and very friendly & customer service oriented. Came in, engaged right away, informed him of my issue and he had answers for me. Needed a part, came in the next morning, repaired & out the door in 30 minutes. Fantastic!! Exceeded my expectations. Thank you AJ

the buying experience was incredible!!! flew out of state to get my truck that was 7,000 cheaper than anywhere else. they picked me and my family up at the airport and had me on the road home 30 minutes later and made me feel at home while I filled out the paperwork. Best experience I've ever had buying a car and would recomend them to all my friends and family!!!

Great experience! Will always continue to go back to them!

I recommend them for sales, but definitely not for service. My jeep grand Cherokee was there all day this past Friday with multiple issues, and zero got fixed. We purchased a window sealant in our warranty package. Service told us when we dropped off the vehicle that this was sales responsibility, and rather than them communicate with sales who is in the same building, they made us call our sales person which resulted in a game of phone tag that lasted all day long and it still didn’t get done. I thought that was extremely lazy of their service department to not walk down the hall and talk to sales. The staff in the service department was rude and condescending and snotty to us for the entire day. The only nice one was the guy who helped us when we picked up the car and unfortunately I don’t remember his name. This was our first service experience after purchasing this vehicle and we were extremely disappointed.

The company I purchased the rocksliders said they were an authorized dealer.

The Service Advisor 9110 Alexander Johannes was very professional and honest. He had the mechanic check everything I asked to be inspected and was completed with complete satisfaction.

With great credit and very clean trade in it took us 6 hours to leave in a new vehicle. It should not take a half hour to address every question and review every option to make sure your getting the best deal. The staff was great, very helpful and knowledgeable.

I had been looking for several weeks for a reasonablely priced clean used car. I do not drive very much anymore since I have been retired. When I called Auto Nation the sales associate Mr. Montague was pleasant but not pushy. When I visited, he was kind and upbeat. I decided to make the purchase. The transaction was swift. Mr. Ritz, in finance was professional and pleased to be of setvice. I hope that I have made the right buying decision.

Our experience was good. The only thing i would change would be for the salesman tk educate and walk us through the interior of the vehicle. What i mean is we were not shown or explained how certain things work on the Jeep compass. We had figure them out but we did. The salesman was good i got everything i needed as far as price and the payoff of my car and the lease. A job well Done.

Sales person was friendly but obviously had no real love for the job. Test drove several Jeeps and found the one we wanted. Looked up the price on line, before the sales person came to use with price. To his surprise he didn't know the on line price, so his price was much higher. Check your pricing on line to keep them honest. Then came the paper work, which we were handed and asked to fill in our name one every piece of paper with only one pin. I have bought from many dealer over the years and this was a first. When the Jeep was delivered to use the so called detailed clean was about an D-. One door didn't even belong on the Jeep, one door had scratched paint at tope of door. No one at the dealership even noticed. Now starts the repair and replacement part, you can't even make this up. Scheduled a time to get paint fixed and door swapped out. Got to the dealership and sales person was on a day off and no one new wye we were there. To keep things short it took from 9am to 4pm to get things done, with a lot of stress and mismanagement along the way. They need management and bad!

Worked with Dee and Canin, they are an awesome duo. Dee made trading in my leased vehicle from another dealership SUPER easy. All I had to do was show up, verify a few things, and sign for a new Jeep Renegade. Awesome team, awesome group. They earned my business

Disappointed I walked in for my scheduled appt to find out the sales Guys was on another test drive. The person that greeted me said to wait at his desk until he comes back. On another note the service Dept is great as it only took them 30 mins to do an oil change on my existing Jeep.

Service is a challenge at best, largely due to disinterested employees and poor communication. It took 4 visits and 10 months to get my rear glass/defroster fixed under warranty. Part of this was a FCA issue but the dealership gave up and told me if I wanted the Jeep fixed I would have to get the glass myself, they bailed out and were very little help. They don’t return voicemails, even to FCA/Jeep Wave who tried to assist me in getting the Jeep serviced. They don’t follow up on questions and concerns. Dealing with the parts and service department is entirely frustrating. I rarely write poor reviews as they do little to solve anything; however the past year dealing with this group has been miserable. I spoke with them in person about this and they seem to care less.

1) Search your car online. 2)Schedule your test drive online. 3) Car is ready, drive it, inspect it, make a decision, and you found your vehicle. 4)Work out financing, drive it home! Demitry and Sundha were great! I hope I spelled their names correctly.

jeep dealer on Arapahoe fails in every way from sales to service. I was told an extended warranty covers ALL repairs on the liberty I purchased yet when I took it for service on the AC was told it would cost $2200 and is not covered. Not to mention the service dept is as rude and unhelpful as possible. long story short... this life long jeep customer will never purchase a jeep product again, ever. PS: NEVER buy extended warranties and never believe car salesmen!!

5 Stars! Levi was great, he made my Jeep buying experience super easy and fast. This is our 4th Jeep and I would recommend Levi to anyone for a great and honest experience!

Excellent service. They went beyond what would be expected from the service dept in a dealership.

I made an appointment - Dropped off my Jeep. The only service that I needed was an oil change, rotate tires and check the air bag light that is on continuously. They kept my jeep for two days. Had to order the part for the air bag light, so that is still not fixed. Every time I tried to call I go transferred several times and never received call backs. I was going to upgrade my Jeep there but I will go to another Jeep dealer now.

I imagine that it's really frustrating for a manager at this dealership to see 1 star reviews that could've been 5 if it weren't for a xxxxxxx financing employee. When my wife went into the financing office they attempted to sell my wife stuff she said no to multiple times, then they became rude and snappy and two days later tried to have my wife come in by herself so that she could have her sign new paperwork with a different financing terms hoping she wouldn't see the change in paperwork since I was the one who looked over everything initially. If you don't mind sitting through the car buying process and rightfully wondering if you're getting screwed, then this is the place for you!

Sales staff, great. Detail department not good. Warranty department has not returned calls after four attempts. Maybe they don?t want to honor warranty, wish they would at least tell me.

Customer service was excellent. Our only issue was someone placed a web hold on the Jeep online while we were test driving the vehicle. When we got back from the test drive and started the process, we were informed they had to hold it. Near closing same night, we received call that the Jeep was released from hold.

Great experience professional people, fast working

Worst place ever to buy from. Stay away from AutoNation buyer beware

Cody, Dee and Canin were very nice and made the buying experience pleasant. Wonder people all around. Cody helped us from the start answering questions and narrowing our selection down. Dee got our focus to a single Overland and a test drive. Great experience. Canin attested with the financing and the mounds of paper one must sign. Great teamwork. I could not find a procure or pamphlet about the Grand Cherokee we purchased. Bought it anyway.

Dealer agreed to repair windshield as part of sales agreement. It s like pulling teeth to get them to respond. Still haven't gotten it fixed almost 3 weeks

AutoNation was extremely helpful with my new lease. I told them exactly what I wanted and they worked with me to make sure I got all the options I wanted for the price I could afford. They were awesome. I worked with Gus and he was great!

Brandon is exceptional. He should be prompted to oversee all customer service.