Recent Reviews from AutoNation Chrysler Jeep Arapahoe

After leaving a review on Google, I was asked to contact the GM of this dealership to rectify the situation. That conversation firmly cemented my decision to never do business with them again. He accused me of "roasting him on the internet" and assured me that it was perfectly okay for his advisors to add services without consent, as long as they take it off when asked. I did drop an f-bomb during this conversation (it was aggravating to basically be called a liar), and he used that as justification for chewing me out and yelling at me for my roasting of the business here on Google. I will surely make it a point to let everyone I know to steer clear of Autonation dealerships of any kind, and to share my experience more widely. Original Review: After hearing about my wife's stellar buying experience at Autonation Jeep on Arapahoe, I was expecting a similar experience in the service department. Their service advisors sell harder than their sales team does, and it was beyond annoying. My wife made an appointment for one of her free oil changes that was included in the purchase of her 2016 Cherokee. She also asked them to do the cabin air filter. I went for a walk while they did the service, and when I came back, I was told by another service advisor that they had replaced the engine air filter (I replaced it myself last month). When I said I hadn't asked for that to be done, I was told the service had already been completed, so I told them to uncomplete it. They apparently did. They also took it upon themselves to go ahead and add a $10 upsell to the cabin filter that involves spraying Frigi-Fresh into the HVAC intake. They already charged $125 for a $15 part and 3 minutes of labor, and still felt the need to upsell further. I was also told that it would be $500 (okay, $499) to change the transmission fluid and filter. I got a quote for $150 or less from four other shops while I was on my walk. I expect attempted upselling at ANY dealership service department, but to go ahead and add the upsells to service or to perform services without them being asked for is over the line. This generally reflects the culture at a given business, and as such, we will no longer do any business whatsoever with any Autonation dealers. I speak with my wallet, and I hope you got the message.

Berkeley Davis Apr 15, 2019

Found a Jeep Compass I was interested in on-line. Canin contacted me and said that particular vehicle had some mechanical issues and was not available, but there was a similar vehicle I could take a look at. I made an appointment to test drive it for 3 PM that Wednesday. I arrived, and after waiting about 15 minutes, I was told.he was not there. They had a different sales associate, David, come to help me. We test drove the vehicle and I decided I would purchase it, confirming I had five days to bring it back if I was not happy with it. I closed on the vehicle with Joseph. So much time had passed and it was after 6 PM before it was all said and done. Katie, the receptionist, was awesome. She knew I couldn't drive after dark and had the vehicle "delivered". I brought the vehicle to my mechanic first thing the following morning to have it checked out. He said there was an engine oil pan leak and the brakes were near end of life (15%). I went immediately back to the dealer that Thursday afternoon with the intention of getting these issues corrected, or I would return the vehicle. When I arrived I asked to speak to David, but Joseph came to tell me that David was not in.They insisted that their mechanics' inspection shows no problems. They would not be able to look at it that day, and David would call me the next day. I mentioned my concerns that I didn't want there to be a problem if the vehicle was not returned in the 5 days. Joseph said not to worry since I already brought the concerns to their attention. When David called me on Friday, he said that their mechanic said the brakes were fine and that "There's bound to be some leaks in a vehicle with over 88 thousand miles on it." He said I could bring in the invoice for the leak repair and they would pay half, but nothing for the brakes. I found this to be rather condescending. My prior Jeep Compass had over 119 thousand miles on it and had no leaks. I told him I would get back to him. I called on Saturday and spoke to Joseph expressing my concerns and not wanting to deal with David anymore and that I found the offer to pay half of the leak repair unacceptable. He said he would have a manager get back to me. After having the weekend to think things over, I discovered the car loan listed on an existing bank account. I was concerned that the amount was for the full price of the vehicle, not the balance after my down payment. I went back to my paperwork and noticed the extra charges for warranty and care package. While working the numbers with David initially, I declined all other charges. While closing with Joseph, he talked about roadside assistance, free oil changes,(how is it free if there is a charge?), powertrain warranty, etc. I thought these were perks of doing business with Arapahoe Chrysler Jeep. It was never said aloud that there would be extra charges for these. That was the final straw as to my decision to return the vehicle. If I had gone to some Joe Schmoe on Craigslist to purchase a vehicle, I would expect there potentially being some problems. I went to a reputable dealer with guarantees to avoid this. When I arrived on Monday morning, day 5, I was told to have a seat while they retrieved David. While waiting, Joseph came over to me and asked if anyone got back to me. No one did. I told him I was returning the vehicle.FIRST thing out of his mouth, "Your 5 days are up!" (!!!) I then went on to say that I did not want those extra charges and he said I understood what I was signing for, that he was pissed off and walked away saying he didn't want to deal with me. When a manager, Phil, finally came, he had his mechanics look at the vehicle and conceded with the oil leak. He also showed me the actual brake pads (I hope) and showed me with calipers that there was still a good amount of life left to them. ((about 50%) The leak was repaired and I kept the vehicle. During the initial detailing it had a very strong chemical odor. When that had finally dissipated, I could tell the vehicle belonged to a smoker and had that nasty stale smoke smell. I did mention this to Phil, but it was not addressed. Phil did get me a spare key made as I only received one key when I purchased the vehicle. If I didn't advocate for myself, I could have really been taken advantage of.

Smitten Wit Kittens Mar 5, 2019

I did not purchase my Jeep Cherokee from this dealership, but I was required to get my vehicle serviced by a local Jeep dealer, so I scheduled an appointment with Jeep Auto Nation on Arapahoe Road. Out of the gate my first visit was miserable. I pull up and was not greeted by any service member directing me where to go/park/go inside, etc. even though there were employees in and out of the shop. So I parked my car blocking the bay doors, and walked into the service area. Every desk in the room was occupied by service members and out of 6 members and a handful of other workers milling about in the background, I was never acknowledged even though I was the only customer in the room. In fact, I walked up to each desk and over-exaggeratedly inspected the name plates at each desk looking for my assigned service advisor. Finally, a man from the back of the room saw that I needed help and came up to get me started. He took my information, and seated me in the waiting area. I got a courtesy ride while being lectured by the courtesy driver that she will not do a drive on I-25 during Rush Hour. Finally after dropping my car off for a 7am appointment, I waited and waited and waited for an update. No call came from the dealership telling me what they found, or to even update me on the process. Keep in mind this was just an evaluation! The dealership was not even performing any service on my vehicle that day! I did not get my car back until 6:30pm. Acceptable if you're having major engine work -- Unacceptable for a diagnostic on the vehicle's electronics. When I picked my car up, I was told the part had been ordered and they would call to schedule when it arrived. I called a week later to follow, and after going through a series of phone transfers, I ended up speaking with a Parts guy (who was the most helpful out of everyone I dealt with here) who told me the part order had never been given to him, but assured me he would handle it right away. From there the rest of my experience was pretty straight-forward. But I want to end with this...getting your vehicle serviced is stressful because as a customer it's one of the most expensive things a person owns, you're never quite sure what the cost of any particular repair will be, and having to organize transportation when you're without a vehicle is lesson in logistics and planning and improvisation. It's crucial a dealer's service department go above and beyond to alleviate the stresses of dealing with ANY car repair, and AutoNation failed every step of the way! I bought my Cherokee from a dealership across the street. I get all of my oil changes and service work there because it's been nothing but white glove service every time I pulled up to their bay doors. If I could've taken my Jeep there, I would've. But I really would consider somewhere other than AutoNation Jeep on Arapahoe Road.

Aaron Friedrichsen Nov 2, 2018

As soon as I drove the car off the lot, customer service disappeared. I'm getting screwed on both ends from the Sales/Finance and Service departments on two different matters. The main issue is that there are two outstanding items involving my Jeep and nobody will give me a call back or an answer. I bought a new 2018 Wrangler JK in full, in cash in July and the dealership still has not sent the Title/Registration paperwork to either me or the DMV. I've had to purchase my own temporary registration extension once already and will have to do so again at the end of this week. I've called the dealership and been transferred around multiple times. I eventually received a number for a specific Title representative and called. She told me she'd call me back in 30 minutes. It's now been three days, I've called and left a message each day, and have still not received a call back. A week ago Monday, I brought the Jeep to the service department to diagnose why the check engine light had briefly illuminated. When I got back in the Jeep after the appointment, there was a gash in the leather of the steering wheel. I pointed this out and the service rep took pictures of the damage, said he'd draw up the paperwork with his manager, and would contact me when the new wheel would be ready to replace this one. After one week of not getting a call, I called in. I've been tossed between different voicemails, been told I'd get a call back when he gets back from lunch, passed to the service managers voicemail and assured I'd get a call back that day, left multiple messages. Still, after calling for four days, not one person has called back. This is a mess and a seriously poor customer-retention model. Seeing other reviews just like this mirroring both issues I'm facing seems to show that this location does not value their customers after they drive off the lot. The very least they could do is set reasonable, attainable expectations for the customer of when an issue may be resolved.

Joseph Pietrafesa Jr Oct 4, 2018

BBB Shows a D rating for this business. AWEFUL CUSTOMER SERVICE FROM START TO FINISH Hadn't been to this dealership in years since they sold me "pre-paid" oil changes and then refuse to honor them in my next visit. Gave them another try and wow have they gotten worse. Called on May 16th to schedule an oil change. Phone tree takes you to a call center where they say an oil change will take 2 hours. I asked to speak with someone in the dealership to confirm. They provide me with the direct number for the dealership (303) 900-0794. I was transferred more then a half dozen times before speaking with a human in the service department. After 17 minutes on the phone with them I had an appointment for 1pm on May 21st. Arrive on May 21st at 1pm and they have no record of my appointment. I was asked if I got a confirmation email. I didn't, I was never asked for my email address. The snarky smart mouth service advisor asked if I have any paper trail. Nope. Tells me it will take a few hours to get me in. Asked for the name of the GM (Eric Absher) and walk to the sales office to find him. He came out, I showed him when I called, what number I called, how long it took me etc. He got my car in. A few minutes later the same snarky smart mouth service advisor tracks me down and wants to turn my oil change into a $1200 service appointment. I decline, just an oil change and was told that is $75. He continues to escalate the situation (no idea why Eric thought it would be a good idea to hand me back to the same advisor who wet the bed initially). I decline the entire service and leave. As I pulled around the building I thought it would be a good idea to stop back in Eric's office and let him know I am leaving without an oil change. As I walk in his door the same snarky smart mouth service advisor turns to leave Eric's office while chuckling about whatever they were discussing. Explained that customer service was a joke. Service advisor continued to argue that I couldn't have made an appointment without providing my email address and continued to shirk responsibility for the dealerships mistakes. This on top of charging 50% more than the next closest dealership. Eric was unaware that their oil change prices are not competitive with other dealerships. He appeared far more interested in eating his lunch and defending his employee than he was in fact and reasoning. Eric-set the fork down and call Medved. I did. It took 4 minutes to find out you charge 50% more. Eric-pull my recorded call from last week and listen to my exchange. Count how many times I was transferred. Listen to who took my appointment. Then play it for the redheaded/bearded/snarky/smart mouth service writer (he had no name tag) who blindly argued that your dealership makes no mistakes. The inability to resolve your own errors and instead making your problem the customers problem is the sole takeaway from my experience with your dealership. Opportunity wasted Eric Absher.

Tony Cook May 21, 2018

Purchased a pre-owned vehicle from the dealership a little over a year ago. I was blown away at that time with the customer service. However, I have had to go to their service center for two problems since then and they have soured every thought I previously had about the company. First problem we had was with the battery. I had to have my vehicle towed to the service department twice due to it not starting. AAA couldn't even get it to start. Once I went to pick the vehicle up both times I was told everything was fine. Unfortunately, not even a month later it wouldn't start again (this time when we were suppose to head out on vacation). Took it to a different dealership and was told it was the battery and they replaced it (have not had battery problems since). Unfortunately, if it would have been replaced when the problems started the battery would have been covered under our initial warranty but had to pay out of pocket for the battery as that date had passed. Lastly, just today went to pick up the vehicle after the engine light had been on. When called to explain the issue was told our extended warranty covered the part. To my surprise when they were trying to charge me $944 at checkout. I had to explain the warranty for service to review and remove the cost. I nor anyone I have spoken too has been aware of a $100 deductible for items covered under warranty that they charged me. As soon as I get home I will be reviewing my contract word by word. Also, when I tried to verified if they rotated my tires they stated yes as it was on the receipt. Just later to verify they didn't because they needed to be replaced (if I wouldn't have asked I would have paid for this service that was never done). Also, I understand the tires were bad as they even showed me but under the vehicle safety condition inspection on my receipt is stated they were good at this time. This makes me wonder did they even do the inspection? Word of advice, do not take your vehicle here as they will only try to rip you off and try charging you for things that were never done.

Laura Seymour May 15, 2018

AutoNation has a 5day 250 mile return policy. Here is my negative experience with that. Also, I should have known never to do a trade in with a dealership, but this is also to say, don’t do that either, sell the trade in yourself! This past weekend, my fiancée Mike and I purchased a Truck from this location. I had been happy with my previous AutoNation Toyota purchase, and we thought it would be a good fit. Life happens and sometimes what makes financial sense one day can change in an instant. Unfortunately, it was no longer a viable option for us to keep the truck, and we needed to return it and get our trade in back. I will also mention that the truck had hardly any coolant, it needed to be refilled in 2 days, and all other fluids were low. This was not my previous experience when buying a car from AutoNation. The truck also had the hardcover of the driver’s seat come loose in the few days as well. Mike went to the dealership and asked to trade back vehicles. He was first told that his trade in was having work done, a new windshield, and more. It would be very hard for them to get his old vehicle, because it was in the middle of getting work done and that he should just leave and think on it and come back tomorrow almost insuring that he would go over 250 miles with work commute etc. A manager said they would be happy to write an addendum for this, but then it never actually happened. Mike was not sure what to do, and sat in the parking lot wondering if he should just leave the truck in the lot as to not go over the mileage. Mike decides he will wait for the vehicle to be ready so he can trade, because he knows it is no longer something he can do. When AutoNation says, No Questions Asked, they do not mean no questions asked. He was asked constantly, and by multiple people, and asked personal questions besides. He didn’t want to tell them, and said a few things he hoped would get them “off his back”. I understand that it is their job to sell cars, but don’t have a policy if you do not want to honor it. Mike waited over 3- 4hrs, with many sales, management, etc. making negative remarks, and being super and visually upset. That is not surprising, but some of the things said just made him feel better about returning the vehicle, and made him believe that there might be something wrong with the Truck after all. Mike finally demanded to see the traded vehicle, and was told that if this was what he really wanted, there would be an encumbrance fee that was in the fine print if he wanted his trade in returned. We initially assumed that this would be for the work they said they were doing to the vehicle. This fee is determined by the auto dealer, and there is no dollar amount in the disclosure. The fee that Mike paid was $800. When Mike saw the vehicle, ABSOLUTELY NOTHING HAD BEEN DONE TO THE CAR, no cleaning, no windshield, truly nothing. So the " it's getting work done" was a lie. We didn't even get the bolts back to return the plates. We basically paid $800 to learn a hard lesson, and to probably ease someone’s ego or something. I am leaving a fair rating because our initial experience buying was good, and a solitary salesman was nice to Mike during the return. Also, technically they have the right to charge you anything to get back a trade in, it just seems crazy that it would be $800.00 because it was parked in their lot for a couple days, and they were upset. Again, don't have a policy if you would not like to honor it.

Hattie Augusta Apr 10, 2018

Me and my wife came here to purchase a car a couple months ago, and I can honestly say this was the worst dealership experience I've ever had, thanks to Meghan (saleswoman), and Emily (sales manager). We showed up last Friday to look at a 2016 Jeep Patriot, and to get my wife's trade-in appraised. We liked the Jeep, but they only offered us $4500 for the trade-in. I told them we'd have to think about it because Carmax offered us $6000. The next morning, Meghan texted us saying she had gotten approval from her manager for the $6k. We said great, and drove a half hour down to the dealership again. Once we got there, Meghan came out and showed us the paperwork and explained that they would only give us $5500, and that the remaining $500 would be saved in taxes. This "bait and switch" was incredibly insulting and we probably should've walked away at that moment. We told Meghan that this wasn't what we agreed to, and she eventually came back out and offered us the originally agreed-upon $6k. The sales manager (Emily), waited until my wife was alone coming out of the bathroom to "apologize", and then straight up lied by saying the $5500 was a mistake (how was it a mistake when Meghan tried to convince us it adds up to $6k??). The circus continued when we tried to use our own financing. They insisted that we had to apply for financing through them, even though we had a pre-approval letter from our own credit union. I suspect they wanted the additional commission. While we sat at the desk contemplating walking away again, I think the sales office noticed this and had the plates taken off my wife's car. I didn't realize at the time, but I believe this was just another underhanded tactic to try to make it harder for us to leave. We were never offered anything to make the situation right, and honestly I regret purchasing a vehicle from such an unreputable dealer. We will not be returning for any future purchases/service/warranty work.

chris123456 Mar 27, 2018

I have been coming to this dealership over the years with my 08 JKU and bought a new 15 JKU from here. Over the years, I've have hit or miss experiences with more on the miss. With my last visit, I brought my Jeep in at 8am and scheduled their shuttle service to bring me into work... Well I didn't get to work (10 min drive) until 9:50, almost two hours from the time I brought my Jeep in. I was getting an oil change and two warranty items checked out during this visit. Get a call at 1:30 saying the oil change was complete and they were now going to check out the two other items... When I didn't hear anything by 4:30, I called back as I needed the shuttle service back to the dealership and was told that they are still looking at the Jeep. Finally get to the dealership at 5:30 and could tell they barely spent anytime on the warranty issues. One issue is the dash has noises when heated up by the sun (fitment issues) and the second issue is there's static on the XM radio when there shouldn't be any. My service advisory Brian Shimmick was as nice as can be and tried to fix the dash noise issue himself since the service tech did nothing. We'll see if his temp fix actually works. As for the radio issue, this was the second time I asked them to look at it. Last time I brought it in, there was also a pulse/flickering with the stock headlights and fog lights and was told that the radio and light issue was normal for a 15 model and I'll have to live with it. Well if it's a known issue, why isn't Jeep working on a fix? Since that visit, I installed some LED headlights and fog lights which fixed that issue but the radio issue is still present. This visit, they were saying the radio issue was due to the cheap speakers (i have the upgraded Alpine system they charge an arm and leg for) and recommended to turn down the treble to make it less noticeable. I'm sorry but this is not valid fix on what's causing the problem. I know there's probably another electronic component that is causing interference with the XM radio but twice now the dealership spends 5 min looking into it and making generic excuses for the issue instead of actually doing the research to see what's causing it. This was the same attitude they had with my 08 JKU years ago when I had some warranty items checked out when I was 200 miles away from being out of warranty. Once I was out of warranty and still had issues, they were more than happy to spend all day looking at it since I would have to pay the hourly rate for them to research. I would have given 1 star but I have noticed a slight improvement with the service advisor's and not having to wait 15-20 min to even talk to one when you bring your Jeep in. This bumped it up to 2 stars now. I've done reviews in the past, talked with the service managers based on those reviews but not much has changed with the poor service over the years even with AutoNation taking over the dealership. Even if I wanted to talk with a manager about the current issues, since my radio issue seems to be an isolated case, they don't want to waste time in reviewing it as evidenced by my last two visits. Once I'm out of warranty, I'll be bringing my Jeep elsewhere for service that won't feel like pulling teeth out with every visit.

Jon Schimkaitis Jun 26, 2017

First of all, I was NOT shopping for a Jeep! I have had a Wrangler before and loved it. I did plan to purchase a Jeep someday. For fun after dinner I took my children to look at Jeeps. Cody Monteque, my amazing salesman, had a few questions for me about my wants and needs as far as a Wrangler goes. He comes to me with 2 Jeeps that he felt would make me happy. When he pulled up in the first Jeep, I was in love! Still in my head I was only "Window Shopping," not planning to buy! The drive was amazing and I loved it. I honestly was not expecting anything to come of this. Cody worked hard on my offer. I had NO trade in and not a lot to put down because, like I said, I was not planning to purchase a Jeep! There were 3 offers and one was appealing but I really was not satisfied with my payment. Cody introduced me to Bob Colwell who was more than willing to address my concerns. Both of these gentlemen spent lots of time with me! I honestly felt bad because I did not want to waste their time! Bob allowed me to borrow the Jeep over night. The payment was still an issue for me! I was set on just returning the Jeep. When I met Cody the next day and explained that I just could not do it he completely understood and asked if he could work on my offer some more. Bob even came over and asked me what payment I was looking at that would seal the deal. To my surprise they were able to get my payment to were I was comfortable so I signed on the dotted line but there was still financing. As I waited for Ms. Betty Chen to work on my paperwork I started feeling a little nervous. Why was it taking her so long? Am I not approved? To clarify, I do not have amazing credit! When I finally made it into Betty's office she first apologizes for taking so long but she had been working with the bank on lowering my interest rate even more for me since I am trying to rebuild my credit. She was able to get the interest rate down another 4 % for me. I also left with warranties for the important parts of the jeep like the motor and windshield and oil changes. Yes, I am aware that I paid for that but I left with a since of security in my purchase and a payment and interest rate that I am pleased with. These people were amazing! It was a big decision and I truly did not feel the pressure that I have experienced at past dealerships. I had an amazing experience working with Cody, Bob and Betty and I drove off in my dream SUV, a Jeep Wrangler Unlimited Sport!

paytonchaise Mar 29, 2017

I wasn't going to give feedback on the service because I still mad about it. But since I got an email for a review here we go. Attention at the beginning was good, the waiting area is great with wonderful wifi. Now to the bad part, I went for an oil change and tire rotation with the 28 point inspection. My only reason to buy the mopar plan for service is the inspection and top off fluids, makes me feel confident on my vehicles (2011 Jeep wrangler, 2014 Jeep wrangler polar unlimited, 2015 Jeep wrangler unlimited) and I know the dealer is checking from brakes to thread and other levels. But even that I mentioned to my service advisor and he wrote it on the sheet and even when as far as to remind the shop employee about it, when my jeep was done my service advisor was on lunch, so I waited in line, but seems the other service advisors (except the hispanic gentleman that was busy) did not even acknowledge me when I mention im here to get my jeep back since its ready, I was told just wait for a moment, but as 4 people show up they were taken care of before even closing my account. When the Hispanic Gentleman(service advisor) noticed I was being ignore put his job aside and apologize for his coworkers ignoring me, Also thanking me for being extremely patient. I thanked him for taking care of me, as I received the paperwork I was missing the Inspection sheet (not the first time it has happened in a Colorado dealership) so I asked what happened is supposed to be done, so he said maybe they forgot to printed it. He checked and it wasn't done, therefore he asked me for the keys back to send it back inside and I refuse because I just spent 2 hours on a simple oil change when it wasn't even busy. I lost trust with this dealer because now im not even certain that the tire rotation I paid was actually done. heck for all i know they could be using the same oil filter and just drain and change the oil. So i wont be using them anymore, one time is more than enough to lose trust. Locko

Jay Locko Nov 15, 2016

I have bought 3 Jeeps through Centennial Chrysler Jeep over the last 9 years and have always been a very satisfied customer who loves to go back. We went back to purchase our 4th new Jeep and learned that AutoNation took over the dealership. We ended up buying a 2014 Jeep Cherokee with all the bells and whistles but it had some small obvious problems when we took the truck on a test drive. We said if they could fix the leak, the windshield wipers, and headlight we would go ahead with the transaction. They insisted they would take care of everything, and we could take the car home that night. I didn't want the car until they fixed everything, but for some reason they insisted on taking the car right then and there. The next morning the car died on me leaving me in the middle of the intersection during rush hour traffic. Turns out the leak I asked them to fix was transmission fluid, and the car would just stall out to prevent overheating the engine. I had to get the car towed back to the dealership, and they stuck me in a rental car for 2 weeks while they fixed my "new" car, when all I wanted was my old Jeep back. After getting the new Jeep fixed the Navigation system had been wiped out because of a software issue. I asked if they could put it back on and they assured me they would take care of it. I brought the car back about a month later to get the navigational system re-installed and after a 2 hour wait in the lobby the service rep comes out and asks me "who promised me that it would get taken care of?". I of course got upset that I had been waiting for 2 hours and they were still trying to figure out how to authorize the software. I provided the name of the salesman, and the name of the Service Manager that promised it would be taken care of, and they told me that unless I got it in writing there is nothing they could do. I played voicemails, and showed them text messages from their service team promising me that they would fix the problem, and yet since I didn't have anything in writing for their mistake, they would not honor re-installing the navigational system. We paid for the feature in the price of the car, yet they wouldn't install it?? That my friends is how you lose business and burn a long loyal customer. I always gave Centennial Chrysler Jeep 5 Stars on all of my reviews, but AutoNation's new management and broken promises will never get a star from me again.

Linny1j Nov 10, 2016

A horrible experience. The organization of the customer shuttle was non-existent. I was the 10th person on the waiting list, and it had been 45 minutes without a shuttle appearing. When I complained to a service manager, they put another vehicle into service. A number of the other shuttle customers had arranged for other rides by the time I got into a shuttle. The two shuttles (actually just passenger cars) left within minutes of each other, both with customers going to Parker and near downtown Denver. I asked my driver about the larger passenger van used during my last service visit, and was told it was no longer used because they couldn't keep it running. (Seriously.) During my trip the shuttle driver received 4 personal calls (obvious because of the obnoxiously loud ring-tone yelling "IT'S THE HUSBAND!!!" , and she talked on her hand-held cell phone while driving. I got home an hour and a half after checking my car in. In the afternoon, my car was running late, so I called the shuttle service at 3:40 to make sure I would get there before the service stopped. The driver said she would be there in an hour. An hour and a half later she had not arrived, and I called her back, but the call rang through to someone else's voice mail who said he had ended his workday at 4:00. I called the dealer, who contacted the shuttle driver, and was told she was on her way and would be there shortly. A half hour later the shuttle driver called and said she was in front of my house. She was not, she was in front of another shuttle passengers office building. She said sorry, she would be right there, but another shuttle passenger told her she was 40 minutes from my house. I hung up and called a cab. I was half an hour late for my 6:30 appointment. The recall seems to have been performed properly. The problem with the media player was not; the dealer did not have the right part, and I will have to go through this again when they get the part in. The outside door lock button does not seem to be fixed, the same as the last time I had the car in for service. This is the K-Mart of dealerships. Avoid it at all costs, even if it means not buying a Jeep. I certainly will.

rmcp777 Jul 29, 2016

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