Recent Reviews from AutoNation Chrysler Jeep Arapahoe

BBB Shows a D rating for this business. AWEFUL CUSTOMER SERVICE FROM START TO FINISH Hadn't been to this dealership in years since they sold me "pre-paid" oil changes and then refuse to honor them in my next visit. Gave them another try and wow have they gotten worse. Called on May 16th to schedule an oil change. Phone tree takes you to a call center where they say an oil change will take 2 hours. I asked to speak with someone in the dealership to confirm. They provide me with the direct number for the dealership (303) 900-0794. I was transferred more then a half dozen times before speaking with a human in the service department. After 17 minutes on the phone with them I had an appointment for 1pm on May 21st. Arrive on May 21st at 1pm and they have no record of my appointment. I was asked if I got a confirmation email. I didn't, I was never asked for my email address. The snarky smart mouth service advisor asked if I have any paper trail. Nope. Tells me it will take a few hours to get me in. Asked for the name of the GM (Eric Absher) and walk to the sales office to find him. He came out, I showed him when I called, what number I called, how long it took me etc. He got my car in. A few minutes later the same snarky smart mouth service advisor tracks me down and wants to turn my oil change into a $1200 service appointment. I decline, just an oil change and was told that is $75. He continues to escalate the situation (no idea why Eric thought it would be a good idea to hand me back to the same advisor who wet the bed initially). I decline the entire service and leave. As I pulled around the building I thought it would be a good idea to stop back in Eric's office and let him know I am leaving without an oil change. As I walk in his door the same snarky smart mouth service advisor turns to leave Eric's office while chuckling about whatever they were discussing. Explained that customer service was a joke. Service advisor continued to argue that I couldn't have made an appointment without providing my email address and continued to shirk responsibility for the dealerships mistakes. This on top of charging 50% more than the next closest dealership. Eric was unaware that their oil change prices are not competitive with other dealerships. He appeared far more interested in eating his lunch and defending his employee than he was in fact and reasoning. Eric-set the fork down and call Medved. I did. It took 4 minutes to find out you charge 50% more. Eric-pull my recorded call from last week and listen to my exchange. Count how many times I was transferred. Listen to who took my appointment. Then play it for the redheaded/bearded/snarky/smart mouth service writer (he had no name tag) who blindly argued that your dealership makes no mistakes. The inability to resolve your own errors and instead making your problem the customers problem is the sole takeaway from my experience with your dealership. Opportunity wasted Eric Absher.

Tony Cook May 21, 2018

I've had 2 pretty bad experiences at this place in the past year. The first time I brought my car in to service, for a recommended 90000 mile tune up, the service adviser didnt know what I was talking about and set me up with a mix of services and proceeded to lose my car for a day until I called and had to have another service adviser help find my car and set me up with the right service, day lost. The second time I brought my car in for an oil change, I made an appointment for Monday morning at 7:30 so I could take the first shuttle. My appointment got changed to 8 and when I showed up Monday the same service adviser who lost my car the first time, checked me in with Jason and told me to sign up for the shuttle, which was a first come first serve basis. He showed no compassion for my appointment being changed, was basically rude to me because I wasn't his customer, and I sat and waited an hour and a half for a shuttle. Jason let me know later that day my car was going to be ready the next day because of ordering parts. The next day I got a text telling me my car was ready so I go to pick it up and the same guy who lost my car the first time and was rude this second time started to check me out. When he told me the total I asked him to go over the charges and we identified a discount still needing to be taken off due to a coupon I showed him when I dropped off the car. As he was redoing my paperwork I noticed a red check on my inspection and asked him to go over it, apparently my 2 front shocks were blown and he was about to send me home without telling me. I asked him why, and he basically told me I wasn't his customer. As I began to inquire about the situation, he got loud and asked me if I wanted to speak to his service manager, I said yes because I didn't ask, he asked so might as well. The service manager came and brought me into his office and as I explained why I was upset with their service, he tried to brush it off as a bad interaction between 2 people. As I tried to explain the facts of what happened as I have in this review, he tried to tell me it was my opinion my appointment got moved back, I had to wait an hour and a half for a shuttle and when I picked my car up they almost sent me home with work still needing to be done, specifically my front 2 shocks being blown. I'm not sure what would happen to my car if I didn't fix this issue right away as I'm doing now, but these fixes are also covered under a warranty so I'm not paying anymore, just another lost day, probably two. I let the manager know there was another service adviser here, Brian, that provided exceptional customer service to me the last time the one service adviser lost my car, but that I would need to write a review or fill out a comment card to help them in the future. He seemed to get really agitated when I mentioned this and kept asking me what he could do. I told him I was already paying a deductible for all the work, and had a coupon for the oil change, so basically getting my car fixed and back to me asap was the best they could do, which is what they should have done in the first place. So, as I'm sitting here waiting another hour for the shuttle, it's been 45 minutes already I decided to write this review. I'm not sure the service managers' name but I just checked and the horrible service advisers' name is Steve. Also, as I'm finishing this up another couple just walked into the waiting room and said they'd never bring their car here for an oil change again, they mentioned having to wait over an hour and a half now. Either way, it is what it is, I gave 2 stars instead of 1 because they seem to get the work done right, it's just my past 2 times getting my car serviced here it's cost me 3 extra days without my car and headaches dealing with the service manager and Steve. Brian is great though too so everyone knows this review isnt written with complete malice.

Spencer Nemer May 15, 2018

Purchased a pre-owned vehicle from the dealership a little over a year ago. I was blown away at that time with the customer service. However, I have had to go to their service center for two problems since then and they have soured every thought I previously had about the company. First problem we had was with the battery. I had to have my vehicle towed to the service department twice due to it not starting. AAA couldn't even get it to start. Once I went to pick the vehicle up both times I was told everything was fine. Unfortunately, not even a month later it wouldn't start again (this time when we were suppose to head out on vacation). Took it to a different dealership and was told it was the battery and they replaced it (have not had battery problems since). Unfortunately, if it would have been replaced when the problems started the battery would have been covered under our initial warranty but had to pay out of pocket for the battery as that date had passed. Lastly, just today went to pick up the vehicle after the engine light had been on. When called to explain the issue was told our extended warranty covered the part. To my surprise when they were trying to charge me $944 at checkout. I had to explain the warranty for service to review and remove the cost. I nor anyone I have spoken too has been aware of a $100 deductible for items covered under warranty that they charged me. As soon as I get home I will be reviewing my contract word by word. Also, when I tried to verified if they rotated my tires they stated yes as it was on the receipt. Just later to verify they didn't because they needed to be replaced (if I wouldn't have asked I would have paid for this service that was never done). Also, I understand the tires were bad as they even showed me but under the vehicle safety condition inspection on my receipt is stated they were good at this time. This makes me wonder did they even do the inspection? Word of advice, do not take your vehicle here as they will only try to rip you off and try charging you for things that were never done.

Laura Seymour May 15, 2018

AutoNation has a 5day 250 mile return policy. Here is my negative experience with that. Also, I should have known never to do a trade in with a dealership, but this is also to say, don’t do that either, sell the trade in yourself! This past weekend, my fiancée Mike and I purchased a Truck from this location. I had been happy with my previous AutoNation Toyota purchase, and we thought it would be a good fit. Life happens and sometimes what makes financial sense one day can change in an instant. Unfortunately, it was no longer a viable option for us to keep the truck, and we needed to return it and get our trade in back. I will also mention that the truck had hardly any coolant, it needed to be refilled in 2 days, and all other fluids were low. This was not my previous experience when buying a car from AutoNation. The truck also had the hardcover of the driver’s seat come loose in the few days as well. Mike went to the dealership and asked to trade back vehicles. He was first told that his trade in was having work done, a new windshield, and more. It would be very hard for them to get his old vehicle, because it was in the middle of getting work done and that he should just leave and think on it and come back tomorrow almost insuring that he would go over 250 miles with work commute etc. A manager said they would be happy to write an addendum for this, but then it never actually happened. Mike was not sure what to do, and sat in the parking lot wondering if he should just leave the truck in the lot as to not go over the mileage. Mike decides he will wait for the vehicle to be ready so he can trade, because he knows it is no longer something he can do. When AutoNation says, No Questions Asked, they do not mean no questions asked. He was asked constantly, and by multiple people, and asked personal questions besides. He didn’t want to tell them, and said a few things he hoped would get them “off his back”. I understand that it is their job to sell cars, but don’t have a policy if you do not want to honor it. Mike waited over 3- 4hrs, with many sales, management, etc. making negative remarks, and being super and visually upset. That is not surprising, but some of the things said just made him feel better about returning the vehicle, and made him believe that there might be something wrong with the Truck after all. Mike finally demanded to see the traded vehicle, and was told that if this was what he really wanted, there would be an encumbrance fee that was in the fine print if he wanted his trade in returned. We initially assumed that this would be for the work they said they were doing to the vehicle. This fee is determined by the auto dealer, and there is no dollar amount in the disclosure. The fee that Mike paid was $800. When Mike saw the vehicle, ABSOLUTELY NOTHING HAD BEEN DONE TO THE CAR, no cleaning, no windshield, truly nothing. So the " it's getting work done" was a lie. We didn't even get the bolts back to return the plates. We basically paid $800 to learn a hard lesson, and to probably ease someone’s ego or something. I am leaving a fair rating because our initial experience buying was good, and a solitary salesman was nice to Mike during the return. Also, technically they have the right to charge you anything to get back a trade in, it just seems crazy that it would be $800.00 because it was parked in their lot for a couple days, and they were upset. Again, don't have a policy if you would not like to honor it.

Hattie d Apr 10, 2018

Hattie Augusta Apr 10, 2018

Took my jeep in to the service dept due to issues with it starting up every now and then. Went in for the diagnostic which was way more expensive than most other shops I looked at. But I figured it would be worth it since they would be more knowledgeable and experts with Jeeps. I was told it was "probably" the broken wires in my door panel and that it could possibly be drawing power. I knew there was something wrong with my door panel because the buttons wouldn't work and and my windows wouldn't go down but that was never an issue with me and I didn't care if my windows went down or not. The issue I wanted fixed was my car starting. I wanted reassurance that this would fix the problem that I initially came in for, and all they could tell me was that they were "90%" sure. I was desperate and just wanted my car fixed. I paid $510 for them to fix the wiring in the door, picked up my vehicle and brought it home. The very next day my Jeep still wouldn't turn on. I had to get it towed out of my pocket. The tow truck driver asked what was wrong, I told him that I didn't know and that I just got it back from the dealership. He ran a quick test with a box and said it was most likely the starter. I told him the service dept ruled that out. But he said he was positive that is what it was. I got the Jeep towed, and surprise, they said it was the starter! I was quoted almost another $500 on top of what I already paid. I was wondering why I would not be compensated for the initial $500 I spent on what they "thought" was the issue in the first place?? I am completely dissatisfied for the fact that I could care less if my windows or door buttons work or not! And completely dissatisfied that they expected me to pay another $500 and could not even compensate me for what I already paid for something that didn't resolve the original issue that I brought the jeep in for in the first place. I did not mind paying for the services if would have fixed the issue. I get that dealerships are obviously more pricey, which I don't mind as long as I get the proper care and expertise in regards to fixing my vehicle. But I feel as if the $500 I spent on the broken wiring just went down the drain!!!! I do not feel comfortable ever coming back here. You would think paying $167 for even a diagnostic test would be worth it. Nope.

Tobey Angela Briones Apr 5, 2018

Me and my wife came here to purchase a car a couple months ago, and I can honestly say this was the worst dealership experience I've ever had, thanks to Meghan (saleswoman), and Emily (sales manager). We showed up last Friday to look at a 2016 Jeep Patriot, and to get my wife's trade-in appraised. We liked the Jeep, but they only offered us $4500 for the trade-in. I told them we'd have to think about it because Carmax offered us $6000. The next morning, Meghan texted us saying she had gotten approval from her manager for the $6k. We said great, and drove a half hour down to the dealership again. Once we got there, Meghan came out and showed us the paperwork and explained that they would only give us $5500, and that the remaining $500 would be saved in taxes. This "bait and switch" was incredibly insulting and we probably should've walked away at that moment. We told Meghan that this wasn't what we agreed to, and she eventually came back out and offered us the originally agreed-upon $6k. The sales manager (Emily), waited until my wife was alone coming out of the bathroom to "apologize", and then straight up lied by saying the $5500 was a mistake (how was it a mistake when Meghan tried to convince us it adds up to $6k??). The circus continued when we tried to use our own financing. They insisted that we had to apply for financing through them, even though we had a pre-approval letter from our own credit union. I suspect they wanted the additional commission. While we sat at the desk contemplating walking away again, I think the sales office noticed this and had the plates taken off my wife's car. I didn't realize at the time, but I believe this was just another underhanded tactic to try to make it harder for us to leave. We were never offered anything to make the situation right, and honestly I regret purchasing a vehicle from such an unreputable dealer. We will not be returning for any future purchases/service/warranty work.

Chris Licciardi Mar 28, 2018

chris123456 Mar 27, 2018

If I could give this place zero stars I would. Called yesterday because I have two open recalls on my vehicle. Scheduled an appointment for this morning. When I arrived they had no records of my appointment. No big deal. Before I leave the guy pulls out a sheet and tries to sell me over $1200 worth of service that they “recommend”. This without anyone even looking at my vehicle. No thank you. I was told the recall fixes would take two hours. Again, no biggie. I dropped off at 815. By 12:45 I still hadn’t gotten a call. I try and call and can’t get a person on the phone until 1:15pm. He then tells me they don’t have the switch I need and wouldn’t have it until tomorrow. Also, there is a whole list of items that need repairs and he needs to call me back in an hour with the total cost. So after over an hour and a half he calls to let me know I need over $7700 worth of repairs. The first red flag was when he said my windshield wipers weren’t working. Funny because on my drive over I used both the front and back w fluid!!! So when exactly did they break? Less than a year ago I had major work done on my vehicle and I get regular tune-ups and inspections on it - never have I had any issues with it. All of a sudden I need $7,700 plus worth of work? Or all of a sudden someone thinks they can make some money off this stupid female? What a disgusting dealership and disgusting and dishonest practices. BEWARE! Edited to add: went to pick up my car and the paperwork is no where to be found and no one even knows who was helping me! Nightmare from start to finish! Especially considering what I took it in for isn’t even fixed. Probably because they were too busy trying to gouge me for over $7,700! If they had just done what I brought it in for and called to let me know they were missing a part I could have had my car back within the two hour time frame I was initially given. Instead they took their time “diagnosing” problems the car never had to begin with!

Sarah Saltzman Mar 20, 2018

Don't normally post reviews and when I do only when extremely positive. Visited Autonation Chrysler Jeep Arapahoe on 08/19/2017 mainly as it was my neighborhood Jeep dealer. Was in the market for a small capable SUV and am perhaps not Jeep's target demographic but am a middle aged professional with excellent credit. Was initially thoroughly impressed with the reception I received as though it was a very busy Saturday afternoon I was greeted professionally by a member of the sales staff and immediately directed to an available sales consultant, Kevin. While completing the lease process I was introduced to the sales manager and again came away duly impressed and though my initial plan was to arrange financing myself I took a chance and leased through Chrysler Capital on their recommendation. Was next introduced to finance manager who seemed quite gregarious and knowledgeable. Walked away thrilled with the new vehicle and the overall experience. Issues started next day when I was advised I'd need to return ASAP with payoff letter from my credit union. Suspected there would be an issue and had obtained payoff amount just in case so didn't mind leaving work early to drop off official payoff quote. Was then notified by Chrysler Capital that they did not have my insurance information though all of this information was provided to dealer and required repeated follow up directly with Chrysler Capital to resolve. Finance manager was aware I would be traveling overseas and would not be back for at least a month. Found out while overseas that check issued to credit union was short by $15. Was contacted by my credit union more than once to resolve this discrepancy and after repeated calls was able to reach finance manager who assured me it was a mix up and I could just pay the amount and she'll immediately reimburse me upon my return after furnishing proof of payment. Had to call and go in on numerous occasions and was still unable to reach finance manager upon my return in early October. Went in person one morning later in October to drop off proof in hopes of collecting my $15 as at this point it became a matter of principle. Finance department manager acted put out and gave impression my seemingly reasonable request was a burden as she had just returned from vacation and she could not go through her colleagues email when she wasn't there as if this is a request I made during our contact. I merely asked that she get involved to address the issue. Went back in again a week or two later and dropped off proof and was assured a check would be issued immediately. More than two months on I'm still waiting and assuming the check is in the mail. Long story short, this might not be everyone's experience but might be worth shopping around as initial contact may seem ideal but good luck if you need to seek follow up. Will be a little more circumspect and probably chose another Jeep dealer when it's time to look for another vehicle. I forgot to mention that issue may have to do with the fact that my sales professional was no longer employed at this dealership just a few weeks after my initial visit but was quicker by far and more professional in responding to my initial inquiries than his former colleagues who still worked at the dealership.

Sethu Palat Dec 29, 2017

If you can, PLEASE AVOID PURCHASING A VEHICLE HERE BY ALL COSTS!!! I am not even going to begin on the ridiculous 21% interest rate they offered me at first before I fought them to bring it down... The customer service here is TERRIBLE! No one knows what the hell is going on at this place! We signed a "We Owe" contract with them to fix rusty spots under paint chips, and they promised me a loaner vehicle. I had to take time out of work to be told "that is sale's job to coordinate that" and "that is service's job to coordinate that," which went on for at least 4 hours total with the four calls I had to made, with many unreturned calls that were promised. I eventually got into contact with the used car manager Phil Luce, who was amazing. However, when I got to the dealership, they told me it would only take an hour. Being the nice person I am, I stated they didn't have to go through the trouble to get me a loaner and that I would just use the shuttle. I had to go get my blood drawn as always, and the front desk called the shuttle. The front desk told me that the shuttle would be there in 15 mins. The shuttle did not come for over an hour. I was late to my appointment. The total service took almost 5 hours. When I got home, I saw the paint chip repair guy missed a huge rusty spot, which is bad because rust can spread. They got me into touch with the paint vendor after several calls, and the paint vendor had literally no availability... THEY ASKED ME TO GO TO THE PAINT VENDOR'S EFFING HOUSE! What, you didn't have enough room in the service center? Wtf? The guy had a super creepy vibe too, AND I HAD TO GO TO. HIS. HOUSE. Now, come to find out they messed up the title on my vehicle, and my temporary tag expires tomorrow. They were going to overnight me a new temporary tag, but now that they fixed the title TODAY, they are expecting me to pick up my plates tomorrow WHEN THE PLACE CLOSES AT 3PM! Wtf? Do you think people don't work? HORRIBLE CUSTOMER SERVICE!!! AVOID!!!

Dani Choromanski Nov 2, 2017

I've actually had a good amount of encounters with this dealership. The first was back when I bought my Jeep, the second time for a recall fix, and the third for a transmission pan leak, coolant leak, and electrohydraulic plug gasket. When I first bought my Jeep WK (my 1st car ever that I named Rocky), the person who sold me and walked me around was incredibly friendly, although he didn't seem as if he were too knowledgeable about Jeeps himself and he was rather extremely "pleasure-doing-business-with-you oriented". He refused any sort of negotiations to lower the price so don't expect negotiations. Other than that I was extremely happy with having my first car and my new Jeep named Rocky :) Nothing took too long during the paper and payment process and things went smooth! My Jeep was sold to me with a bad whining water pump pulley and a chipped off oil dipstick but that didn't matter to me. I myself am mechanically-inclined so I fixed those at home, although some other people may find that frustrating to deal with. 2nd experience with AutoNation Chrysler Jeep I came for a recall for my Jeep WK. She had the P41 Ignition Switch Recall. The service representative was extremely kind towards me, helped service my Jeep quick without any question, and was very understanding of my situation. My 3rd experience with AutoNation Chrysler Jeep in Arapahoe was not so pleasant. During December of the same year I came in to have my Jeep WK's transmission pan gasket, coolant lines, and electrohydraulic plug gasket serviced. I could've done these all myself at home but instead I left it with the dealership because I was on a tight schedule that specific week. I got a call during the evening at work saying that my Jeep was ready to get picked up. So about three hours later after work, I went over to the dealership, only to find my Jeep still on the lift getting last minute repairs done. The mechanic wasn't done with my Jeep and we had to wait there for about a good fifteen minutes. Once the mechanic was done, he drove my Jeep around to make sure everything was fine, then came back to give me my Jeep back. I looked at my Jeep and noticed that one of her antlers were missing. (I had dressed my Jeep as a reindeer for the month of December and was actually on my way to my girlfriend's Christmas party that same night). My Jeep Rocky only had a red plush nose (that I'm glad didn't fall off while they did their repairs) and one antler. What I ended up finding out was that while the mechanic drove my Jeep around the block, the antler fell off. It was ok with me back then, but then out of suspicion the next day, at home I double-checked the work the mechanic did. I found that the transmission pan was leaking again and after playing around with the bolts underneath the transmission pan, I realized that the bolts underneath weren't even torqued on to proper spec. In fact, they didn't seem like they were on at all and were pretty loose, as if the lousy mechanic had only hand tightened everything in place then forgot to torque everything down. I simply used a torque wrench and torqued everything down to spec and the leak went away, but geez. I was able to solve the issue myself, but if this lousy work had been done on a non-mechanically inclined customer they would've absolutely have been frustrated. I love my Jeep to death and she is an absolute blessing to me. I think this dealership is super cool :) Just make sure that your mechanic is doing everything the right way and not getting in a rush and cutting corners to get things done. I'd prefer that the dealership could be more honest with me next time about my Jeep not being done yet and that's soley on them. Otherwise, I love the Jeep brand and the vehicles this dealership have are awesome!

Chris Li Aug 7, 2017

I have been coming to this dealership over the years with my 08 JKU and bought a new 15 JKU from here. Over the years, I've have hit or miss experiences with more on the miss. With my last visit, I brought my Jeep in at 8am and scheduled their shuttle service to bring me into work... Well I didn't get to work (10 min drive) until 9:50, almost two hours from the time I brought my Jeep in. I was getting an oil change and two warranty items checked out during this visit. Get a call at 1:30 saying the oil change was complete and they were now going to check out the two other items... When I didn't hear anything by 4:30, I called back as I needed the shuttle service back to the dealership and was told that they are still looking at the Jeep. Finally get to the dealership at 5:30 and could tell they barely spent anytime on the warranty issues. One issue is the dash has noises when heated up by the sun (fitment issues) and the second issue is there's static on the XM radio when there shouldn't be any. My service advisory Brian Shimmick was as nice as can be and tried to fix the dash noise issue himself since the service tech did nothing. We'll see if his temp fix actually works. As for the radio issue, this was the second time I asked them to look at it. Last time I brought it in, there was also a pulse/flickering with the stock headlights and fog lights and was told that the radio and light issue was normal for a 15 model and I'll have to live with it. Well if it's a known issue, why isn't Jeep working on a fix? Since that visit, I installed some LED headlights and fog lights which fixed that issue but the radio issue is still present. This visit, they were saying the radio issue was due to the cheap speakers (i have the upgraded Alpine system they charge an arm and leg for) and recommended to turn down the treble to make it less noticeable. I'm sorry but this is not valid fix on what's causing the problem. I know there's probably another electronic component that is causing interference with the XM radio but twice now the dealership spends 5 min looking into it and making generic excuses for the issue instead of actually doing the research to see what's causing it. This was the same attitude they had with my 08 JKU years ago when I had some warranty items checked out when I was 200 miles away from being out of warranty. Once I was out of warranty and still had issues, they were more than happy to spend all day looking at it since I would have to pay the hourly rate for them to research. I would have given 1 star but I have noticed a slight improvement with the service advisor's and not having to wait 15-20 min to even talk to one when you bring your Jeep in. This bumped it up to 2 stars now. I've done reviews in the past, talked with the service managers based on those reviews but not much has changed with the poor service over the years even with AutoNation taking over the dealership. Even if I wanted to talk with a manager about the current issues, since my radio issue seems to be an isolated case, they don't want to waste time in reviewing it as evidenced by my last two visits. Once I'm out of warranty, I'll be bringing my Jeep elsewhere for service that won't feel like pulling teeth out with every visit.

Jon Schimkaitis Jun 26, 2017

First of all, I was NOT shopping for a Jeep! I have had a Wrangler before and loved it. I did plan to purchase a Jeep someday. For fun after dinner I took my children to look at Jeeps. Cody Monteque, my amazing salesman, had a few questions for me about my wants and needs as far as a Wrangler goes. He comes to me with 2 Jeeps that he felt would make me happy. When he pulled up in the first Jeep, I was in love! Still in my head I was only "Window Shopping," not planning to buy! The drive was amazing and I loved it. I honestly was not expecting anything to come of this. Cody worked hard on my offer. I had NO trade in and not a lot to put down because, like I said, I was not planning to purchase a Jeep! There were 3 offers and one was appealing but I really was not satisfied with my payment. Cody introduced me to Bob Colwell who was more than willing to address my concerns. Both of these gentlemen spent lots of time with me! I honestly felt bad because I did not want to waste their time! Bob allowed me to borrow the Jeep over night. The payment was still an issue for me! I was set on just returning the Jeep. When I met Cody the next day and explained that I just could not do it he completely understood and asked if he could work on my offer some more. Bob even came over and asked me what payment I was looking at that would seal the deal. To my surprise they were able to get my payment to were I was comfortable so I signed on the dotted line but there was still financing. As I waited for Ms. Betty Chen to work on my paperwork I started feeling a little nervous. Why was it taking her so long? Am I not approved? To clarify, I do not have amazing credit! When I finally made it into Betty's office she first apologizes for taking so long but she had been working with the bank on lowering my interest rate even more for me since I am trying to rebuild my credit. She was able to get the interest rate down another 4 % for me. I also left with warranties for the important parts of the jeep like the motor and windshield and oil changes. Yes, I am aware that I paid for that but I left with a since of security in my purchase and a payment and interest rate that I am pleased with. These people were amazing! It was a big decision and I truly did not feel the pressure that I have experienced at past dealerships. I had an amazing experience working with Cody, Bob and Betty and I drove off in my dream SUV, a Jeep Wrangler Unlimited Sport!

paytonchaise Mar 29, 2017

Mechanic did not do thorough inspection or they would have found the transfer case leak and leak by transfer case plug. They would also have found the code referencing an issue with the ignition coil that needed to be replaced before I took it off the lot. The Sales Manager refused to negotiate price, which now I definitely feel he should have negotiated. Documents with personal information from previous owner were left in glovebox, so vehicle was not thoroughly detailed. When I informed the Sales Manager of the issue and reminded him I had not yet left a review for their dealership, he started swearing to me about how hard he worked on this deal. Swearing to a customer who is upset is never appropriate, but apparently; Autonation does not care about that. I do Uber and Lyft and due to this issue that could have been prevented with a proper pre-sale inspection, which their mechanic supposedly did; since it is a certified vehicle, I would not be losing the $200 dollars I would make the day I am unable to work due to this. I think a payment of $200 to me is warranted. Corporate did not make any attempt to contact me, despite the 6 messages I left them. The mechanic who found the leak while checking the fluids also told me the transfer case fluid is dirty and needs to be replaced. I think this work is also warranted at no charge, given the circumstance. I called the Finance department on several occasions to find out the expiration date of my warranty and confirm the due date of my first payment. Two weeks have gone by and they have not called me back. I tried 6 times to reach out to corporate and all you can do is leave a message. And, just like the finance department; they do not return phone calls. In addition, when I brought the vehicle in for service on 1/16/17, here are the issues I was presented with. They provided a rental that is not near the equivalent of my vehicle AND made me pay for the gas in said rental. They also stated it had 3/4 a tank of gas when it actually had slightly above a 1/4 tank (I have pictures to prove it) and were going to let me drive it off the lot when the tire pressure was low in all 4 tires. This is the latest update I have and I am going to stop here, as they have done themselves enough damage. 4.5 hours later, they have not even inspected my vehicle so they can tell me what is wrong with it. All in all, I would recommend a thorough pre-sale inspection if you choose to buy from any of the Autonation dealerships, which I would not recommend. I took my vehicle to autonation's mechanic to do the necessary repairs. They had the vehicle for over 24 hours. After they said the repairs were done, I took it back to my mechanic to confirm. Nothing had been repaired and a new issue was found. Along with the repairs they should have done the first time and the new issue, they will have my vehicle for another two days at minimum. They still refuse to provide any compensation for wages i am losing. UPDATE 2: They state they will not have my vehicle done until next Wednesday (that is 6 days lost income for me) and they still will not compensate me for that.

R M Jan 19, 2017

I wasn't going to give feedback on the service because I still mad about it. But since I got an email for a review here we go. Attention at the beginning was good, the waiting area is great with wonderful wifi. Now to the bad part, I went for an oil change and tire rotation with the 28 point inspection. My only reason to buy the mopar plan for service is the inspection and top off fluids, makes me feel confident on my vehicles (2011 Jeep wrangler, 2014 Jeep wrangler polar unlimited, 2015 Jeep wrangler unlimited) and I know the dealer is checking from brakes to thread and other levels. But even that I mentioned to my service advisor and he wrote it on the sheet and even when as far as to remind the shop employee about it, when my jeep was done my service advisor was on lunch, so I waited in line, but seems the other service advisors (except the hispanic gentleman that was busy) did not even acknowledge me when I mention im here to get my jeep back since its ready, I was told just wait for a moment, but as 4 people show up they were taken care of before even closing my account. When the Hispanic Gentleman(service advisor) noticed I was being ignore put his job aside and apologize for his coworkers ignoring me, Also thanking me for being extremely patient. I thanked him for taking care of me, as I received the paperwork I was missing the Inspection sheet (not the first time it has happened in a Colorado dealership) so I asked what happened is supposed to be done, so he said maybe they forgot to printed it. He checked and it wasn't done, therefore he asked me for the keys back to send it back inside and I refuse because I just spent 2 hours on a simple oil change when it wasn't even busy. I lost trust with this dealer because now im not even certain that the tire rotation I paid was actually done. heck for all i know they could be using the same oil filter and just drain and change the oil. So i wont be using them anymore, one time is more than enough to lose trust. Locko

Jay Locko Nov 15, 2016

I have bought 3 Jeeps through Centennial Chrysler Jeep over the last 9 years and have always been a very satisfied customer who loves to go back. We went back to purchase our 4th new Jeep and learned that AutoNation took over the dealership. We ended up buying a 2014 Jeep Cherokee with all the bells and whistles but it had some small obvious problems when we took the truck on a test drive. We said if they could fix the leak, the windshield wipers, and headlight we would go ahead with the transaction. They insisted they would take care of everything, and we could take the car home that night. I didn't want the car until they fixed everything, but for some reason they insisted on taking the car right then and there. The next morning the car died on me leaving me in the middle of the intersection during rush hour traffic. Turns out the leak I asked them to fix was transmission fluid, and the car would just stall out to prevent overheating the engine. I had to get the car towed back to the dealership, and they stuck me in a rental car for 2 weeks while they fixed my "new" car, when all I wanted was my old Jeep back. After getting the new Jeep fixed the Navigation system had been wiped out because of a software issue. I asked if they could put it back on and they assured me they would take care of it. I brought the car back about a month later to get the navigational system re-installed and after a 2 hour wait in the lobby the service rep comes out and asks me "who promised me that it would get taken care of?". I of course got upset that I had been waiting for 2 hours and they were still trying to figure out how to authorize the software. I provided the name of the salesman, and the name of the Service Manager that promised it would be taken care of, and they told me that unless I got it in writing there is nothing they could do. I played voicemails, and showed them text messages from their service team promising me that they would fix the problem, and yet since I didn't have anything in writing for their mistake, they would not honor re-installing the navigational system. We paid for the feature in the price of the car, yet they wouldn't install it?? That my friends is how you lose business and burn a long loyal customer. I always gave Centennial Chrysler Jeep 5 Stars on all of my reviews, but AutoNation's new management and broken promises will never get a star from me again.

Linny1j Nov 10, 2016

A horrible experience. The organization of the customer shuttle was non-existent. I was the 10th person on the waiting list, and it had been 45 minutes without a shuttle appearing. When I complained to a service manager, they put another vehicle into service. A number of the other shuttle customers had arranged for other rides by the time I got into a shuttle. The two shuttles (actually just passenger cars) left within minutes of each other, both with customers going to Parker and near downtown Denver. I asked my driver about the larger passenger van used during my last service visit, and was told it was no longer used because they couldn't keep it running. (Seriously.) During my trip the shuttle driver received 4 personal calls (obvious because of the obnoxiously loud ring-tone yelling "IT'S THE HUSBAND!!!" , and she talked on her hand-held cell phone while driving. I got home an hour and a half after checking my car in. In the afternoon, my car was running late, so I called the shuttle service at 3:40 to make sure I would get there before the service stopped. The driver said she would be there in an hour. An hour and a half later she had not arrived, and I called her back, but the call rang through to someone else's voice mail who said he had ended his workday at 4:00. I called the dealer, who contacted the shuttle driver, and was told she was on her way and would be there shortly. A half hour later the shuttle driver called and said she was in front of my house. She was not, she was in front of another shuttle passengers office building. She said sorry, she would be right there, but another shuttle passenger told her she was 40 minutes from my house. I hung up and called a cab. I was half an hour late for my 6:30 appointment. The recall seems to have been performed properly. The problem with the media player was not; the dealer did not have the right part, and I will have to go through this again when they get the part in. The outside door lock button does not seem to be fixed, the same as the last time I had the car in for service. This is the K-Mart of dealerships. Avoid it at all costs, even if it means not buying a Jeep. I certainly will.

rmcp777 Jul 29, 2016

I have been going to this dealer for years servicing 2 different cars. My experiences met my expectations for the most part every time. Unfortunately - this all changed a couple weeks back. I had my wife's car towed there on a Tuesday as the battery and alternator needed to be replaced. We did not receive and update from the dealer on Wednesday or Thursday, so she called on Friday to check in on what was going on. The service department called back and left a message - but it was referencing a different car. I had to leave another message to let them know that I needed an update on MY car - not the one they had referenced...no response. I called again on Saturday to stress that this was taking way too long - and that I needed an update. When the service department called back - they told me that they did not have our car on their lot. This set in motion a flurry of activity - working with AAA to determine what their records showed for the cars delivery, calls to the other Chrysler/Jeep dealers to see if the car had been delivered to the wrong place, etc. Only after I called and left yet another message for the service department letting them know that AAA tracks the trucks via GPS, and that they were prepared to provide an affidavit that they delivered by car to this dealer did I finally get a call back - confirming that my car was indeed there . I was offered a weak excuse about being checked in under the wrong customer ( despite being told that based on the VIN - they would KNOW if it were there ). A few hours later, the battery and alternator had been replaced, and I had the car back. That day, I left a message for Kenny the services manager, expressing my extreme disappointment with the whole experience - but received no response. I tried to use the dealers chat option on their website to get the name of the General Manager, only to have the representative refer me to the 'contact us' link on the website. My wife filed a complaint with Chrysler a week later....still no response from the dealer. While error occur in every business - it is the response to that error to truly speaks to the operating culture of the organization. This experience with deplorable across the board.

joe arthur Oct 22, 2015

DO NOT WASTE YOUR TIME ON THIS DEALERSHIP!!!!!!! The first comment that was made by the salesman Chris was that my boyfriend (who was with me that day) probably knew more about Jeep's than he did, because my boyfriend owned one.... The dealership is called CHRYSLER JEEP.. shouldn't you know more than we do about Jeep's if you're trying to get me to buy one??? I had been in contact with this gentleman named Chris Romano for almost 2 days over text-phone calls about purchasing a Jeep Wrangler Unlimited Sport, BASE MODEL. Nothing fancy, no bells and whistles, just the average Jeep. I was looking to do a trade in for my Kia Optima, sent him all the info he could need prior to coming in to the dealership. I told him what I wanted my monthly payments at, and how much I could afford price wise. I found several Jeeps online for less than 30,000 and I got to the dealership and they tried to tell me this vehicle was $36,000. Chris had 2 days to crunch numbers and figure out the best deal he could give me before I had time to come down and check out the jeep in person. When I arrived, the only thing he had done was the Jeep pulled around so I could test drive it, and the paperwork started with ONLY my name, phone number, and the Jeep I was interested in. After almost 45 minutes of debating why this base model Jeep was $36,000 he got his sales manager Larry involved. Super nice guy, but just as unhelpful. Pulled the same Jeep for $27,000 but it was a manual transmission. Not once did I say I was not going to buy the $36,000 Jeep, I just said I couldn't afford it. I worked with Chris to have this ALREADY figured out before I went to the dealership, and he could only offer me $34,000. I wasted my time driving to Englewood when I live in Thornton, when I could've gotten a phone call that they weren't going to work with me. I was hopeful that they could crunch the right numbers and I would walk out with the car that day. My boyfriend and I did an ample amount of research on MSRP's of Jeep's and the actual rate they were going for. They tried to sell me a base model Jeep for the same price as a tricked out Rubicon they had sitting in their lot. They made no effort to run numbers, or try and get me the best deal possible and just settled with me walking out the door very unhappy. I was looking forward to buying the Jeep that day but the extremely unknowledgable gentlemen that I dealt with left me extremely irritated and never wanting to try and buy a Jeep again. I hope another day I can work with a dealership who is more concerned about what the customer wants instead of wasting their time on something they knew days before they did not want.

Shelby Davis Jul 29, 2015

My 19 year old daughter, Hailey Bockholt, moved from South Dakota to Colorado for college on June 1st, 2015. On June 8th, she got rear-ended and her car was totaled. She was waiting for her insurance check and was renting a car. She went to Centennial Chrysler to buy a car. The salesman knew she was in a desperate situation, and that she was a young, naive 19 year old girl who was buying a car without her family. They found a Saturn Vue at the dealership and was told car was inspected, her boyfriend witnessed this. Seller told them everything was great and had her sign papers. This was June 19, 2015. She called them on June 29th to tell them the car was acting funny. Salesman told her too bad, she signed a paper saying it wasn't inspected and didn't have a warranty. They would not pay to fix it. She took her car to the service department, who said they wouldn't look at it until following week. On July 3rd, she drove her car to go to her extended family's Fourth of July celebration in Iowa, which was 10 hours away. She and her boyfriend made it to Kearney, Nebraska, which is still 5 hours from Iowa, and the car shut down on the interstate. She had to have the car towed to an auto repair shop in Kearney. Because of the holiday, they would not be open until Monday the 6th. So my daughter and her boyfriend were stranded in Kearney until we could find someone to drive out to pick them up and bring them back to Iowa in the middle of the night. We paid $300 to have someone pick them up. I called the dealer and was told by 2 different people that she should have bought a better car and it was her fault and that she signed a piece of paper saying she knew car was not inspected. I then talked to the general manager, Steve Barr. He said car didn't have a warranty so it was her fault and it didn't matter if car broke down after 2 hours, it would not be his problem because she should have bought a better car. I asked him if he would give her her money back. He said no. I asked if they would pay to tow it back and fix it. He said, she would have to pay her own towing for the 4-5 hours it would take to get back there. If it was a minor problem, they might fix it, but if it was the transmission, they would not. He said maybe IF she found a way to get the car back there and IF there wasn't anything major wrong with it, he would consider trading her a different car IF they had something there. I told him I was writing a review of the company and he said not to write a review until it was all over or he would get pissed. After we hung up, I noticed that this company had an enormous amount of bad reviews and my daughter was having so much emotional distress caused by them using predatory selling practices. I wrote the review and encouraged my family and friends to also after hearing about how they treated my daughter and wouldn't give her money back or fix it or trade it if it was the transmission. Steve then called me again because he was upset about the review. I told him I did not trust their company and wanted her money back. Steve hung up on me. The auto dealer in Kearney called and said the transmission is ruined and they don't even make that kind anymore. He said it would cost $3500 to fix plus $10/day to keep it there until we figure what to do with it. She only had the car from June19-July3 and is told she is now out an enormous amount of money for a college girl just trying to start out in life. The emotional cost that this company has caused her is even more than that.

Jennifer Bockholt Jul 9, 2015

DO NOT BUY FROM THIS DEALERSHIP!!!!! This is the first review I've ever written and feel more than compelled to make people aware how terrible they are. The service dept is just AWFUL. They are too busy to handle the load, understaffed, pretentious and unhelpful. Very dismissive. My brand new 2014 Jeep Grand Cherokee has had more problems than anything other car I've owned. My headrest airbag EXPLODED, TWICE, while I was sitting in the car with my daughter in backseat. The first time, they didn't seem too concerned that an airbag detonated while I was in the car. They needed to order a part in and told me to drive away with the headrest in a detonated, locked forward position (NOT SAFE!) until the part came in and bring car back in. I said no, I want a rental, to suggest I leave this lot with a deployed and broken airbag system is NEGLEGENCE.They tried to tell me I'd have to also pay for my own rental because they don't do loaners. I spoke to service manager, who looked at desk associate like he was crazy for even suggesting I drive home in my unsafe car, immediately got me rental. My Jeep was there for two weeks. The day I got it back, got from dealership to CO blvd, and it happened AGAIN. Brought car back next day, demanded a JEEP loaner, the desk associate gave me a Jeep loaner with NO gas. Brought loaner back and asked them to fill up. This time I had to file a case with Chrysler corporate, who declared it inconclusive. My car was gone this time for a month. They said if it happened a THIRD time that I had grounds THEN to get new car. One of the salesmen actually went as far as to direct me to the lemon law handbook. Ok, so let me get this straight, let's just wait and see if my steering wheel airbag is next to deploy...only this time will break every bone in my face. Total negligence and the WORST customer service I've ever experienced. My Jeep has had SEVEN recalls. It's a 2014. One of them was the airbag system. The employees at this shop are terrible. I would never buy a car here again.

Ashley Nelson Jul 8, 2015

The service people here at Centennial Chrysler Jeep try fool you with how nice they are. It was very refreshing coming from Colorado Chrysler Jeep - Aurora‎ where the service people are rude and inconsiderate. So I was very hopeful the first time that I took my Jeep Grand Cherokee here. Lets just say I originally took it in for the check engine light. I did not receive a call until 4:45PM that night (remind you that they close at 6) saying that they were busy and just got to my car. They found that the catalytic converter needed to be replaced. However, would not be able to do it until the next day. The next day I received a call that my car was ready around noon. GREAT. Went and picked it up. Everything was good. One week later, my check engine light came on AGAIN. Now with Jeep, you can't schedule an appointment earlier then two weeks out. So I scheduled an appointment. Took my Jeep back in and patiently waited to hear an update. Around 2pm I called to check on my car. I was told that they would check with the tech and get back to me. Around 4pm I called back (since I never received a call back). I was told AGAIN that the tech was out (possibly driving my car) and they would get back to me. At 5pm I called AGAIN to find out that my car had NOT been diagnosed and the tech was still trying to work on it. So the next day came and I waited until 2pm to call AGAIN. I was told that the tech was still working on it and would get a call as soon as they knew what was going on. At 4:45pm I called again for a update. They said the tech was still working on it. At this point I needed a shuttle ride home from work. Oh come to find out...their shuttle only runs from 7am-4pm. OH. Now I was stranded at work. The next day I called around 12pm to get a status on my car. The service person said that he would call me back once he talked to the tech. I received a call back 45min later to find out that it was "supposedly" fixed and they performed a software update. So, it took 3 days to do a software update? I went and picked up my car and the check engine light was OFF! Wahoo!!! 1 hr later my check engine light came back on. I finally have had enough and called Jeep Corporate. Come to find out, Centennial Chrysler Jeep said that they do not have a certified Diesel mechanic to work on my car. WHAT? You mean to tell me that instead of telling me this in the beginning, Jeep gave me the run around every time I called in? The great part is about 40min after I find this out, Centennial Chrysler Jeep called me again to re-schedule a appointment? Why would I take my car back here when you just told someone at corporate that you do not have anyone there capable of fixing my car? DO NOT GO HERE. It is a WAIST of your time.

Kimberly Gant Jun 16, 2015

They don't even deserve one star. Absolutely terrible!! Nothing like absolutely ruining a car buying experience, absolutely nothing but false promises comes from his place. Unless you have time to drop your car off continuously for nothing don't waste your time buying a car here.. Or warranty for that matter. Week one of having my car: a windshield replacement was in my purchase, took the car in for the new windshield and a Passtime device to be installed in my car, they did the windshield but I get a call later stating they don't have the parts for my Passtime... After scheduling the service appointment a week prior. Pick up my car and the windshield is trashed, there is black residue everywhere, they didn't even clasp the plastic pieces back over the windshield on the outside, and there was foam sealer EVERYWHERE. Call them and all they do is blame it on their windshield guy. Take my car BACK a second time for the Passtime and to have my windshield cleaned up, get ANOTHER call that now they can't do the Passtime due to the security system on the car.. HOW DID YOU NOT KNOW THAT ALREADY, oh and they cleaned up the windshield but HEY it leaks in the rain! 👏🏼👍🏼 then they offer to have a Passtime specialist come to me for convenience (after already leaving my car overnight once and all day the other time), he got it done in 10 minutes..apparently not hard? Third time back my check engine light was on, they just shut it off and said it was probably an emissions gas leak issue.. The engine light shouldn't come back on they say.. Imagine my SHOCK (sarcasm) when it came back on 2 days later.. Had to go back a fourth time just for official diagnostics.. Oh what a shock it's the emissions issue mentioned the first time. But had to schedule a fifth time to take my car in... Take it in leave it over night, only to get a call that (after this whole time leading me to believe it would be) the issue will not be covered by warranty and is $400.. Soooo this couldn't be mentioned before I left my car there overnight AGAIN. I know crazy thought I have a job and need it.. Nothin like a check engine light 2 weeks after you purchase a car. Absolutely no integrity and no accountability. I called the supervisor only for the SAME person to call me back and say "my supervisor said you called and asked me to call you back.." OBVIOUSLY me calling the supervisor means I don't want to speak to you. COMPLETELY disappointed. I thought this is where I'd always handle my car buying because my salesman was INCREDIBLE, but even with that, it seems what I thought I was purchasing wasn't quite it. Since nobody seems concerned there, it's sad the only place to get this out is in a review on the Internet.

Alycia Gray May 19, 2015

This review reflects the service department of this dealership but will ultimately impact a future sale. I recently moved to Colorado and need only a few minor things done to the vehicle including a state inspection (I was unfamiliar with the state's actual requirements at the time). I filled out their online form like had done for other dealerships not in this region. I waited for a response like I had experienced from other Jeep dealers but after several days I called the dealership. I was informed that their website was broken... How about you fix that or take it down as it's very misleading. I was told I did not need to make an appointment for my oil change and recall service. The first thing in the next morning I brought my Jeep into the service department. I informed them prior that I would need a ride to work (less than 5 minutes away). After waiting for approximately 40 minutes for the ride one small SUV showed up with not enough capacity to take all of those who were waiting. The driver informed the passengers that he would need to pick everyone up as soon as their car was read; not wait until the end of the day. So I waited and waited. I had to make several phone calls at around 430 in the afternoon to check on an oil change that should take less than an hour. It wasn't finished but I was told it would be ready by 6 asked to be there before then to pick it up. Having to get a ride because their driver was no longer available I showed up at roughly 545 and it still was not finished. I was asked to wait while Mike went and checked on it. During this time 6 o'clock came and they attempted to close the cashier but I had to stop them to let them know that their service department still had my vehicle. I waited approximately 10 more minutes to finish. No apologies for the delay. Nothing. I paid the cashier and got my vehicle back to find trash left on the drivers seat and foot-well which I walked back in to dispose of. The kicker is some of the additional minor service items which I had asked for were never performed. But don't worry; they'll push a $300 transmission service which you may or may not need without actually looking at the vehicle but indicate on your receipt that it was a declined service interval. I was so fed up at this point I just left and will learn from this experience here at Centennial Jeep. I hope you will too. I will not be returning to this dealership when upgrade to from my Wrangler Sport to a Rubicon. If I'm going to pay that much money treatment like this is appalling. Of the German, Japanese, and other Domestic vehicle service departments this one was by far the worst experience I've ever had. I'll gladly take my business elsewhere next time.

Jonathan Cross Apr 4, 2015

I have never purchased any Jeep products before so I was unsure of what dealership I should goto. I went to Centennial Chrysler Jeep because it was the close to my house. It took a while of walking through the parking lot to get a sales person to help us. By the time we got a sales person we had already found the Jeep we wanted. When we got into finance Shilpa POPE was who assisted us. POPE blew through the paperwork like she was in a hurry to get us out of her office and get the next customer in. I have 10 years of dealership experience so I know how things go when you get into the finance part of the sale. They will try and sell you every after market product so they can make as much money as they can on the back end. I advised POPE I already had an extended warranty and Gap insuranc elined up through my insurance company. POPE's attitude really took a turn for the worst when I told her that. POPE advised me that she didn't know if she could get my deal done without the warranty and Gap. POPE and I went back and forth for a while until I said I would get my own finance through my bank. Well i was a bit up side down in my trade in so my bank wouldn't carry the full loan, so I had to go back to the dealership to see if they could help. Well POPE said the only way she could get my loan bought due to the inequity was I had to buy a warranty, gap insurance, and the windshield replacement service contract from her. POPE charged me $3500.00 for the warranty, $950.00 for the Gap, and $1000.00 for the windshield contract. I just wanted to get out of there so we took the deal. I just recently went into the dealership to cancel my warranty, Gap, and windshield contract because I no longer have the Jeep. I was advised that the only thing I could cancel was the Gap insurance. Apparently that particular dealership doesn't allow anyone that purchases a warranty through them to cancel it. POPE never mentioned that. There was a separate addendum from the contract that customers are suppose to sign stating that they have been aware of that. Well when I asked to see the addendum that we were suppose to sign, it was clear as day that someone had FORGED my husbands signature on the form. I could not believe it. I brought this to the General Sales Mgr Steve BEAR attention and he try to blow it off. I asked him what the Owner of the dealerships name was and he told me he didn't know the Owner's name. So now we are going to take this delaership to civil court. I WOULD NEVER BUY A CAR FROM THIS DEALERSHIP…THEY FORGE YOUR NAME ON DOCUMENTS AND DON'T TAKE RESPONSIBILTY….I am filing a complaint with the dealer board and Better Business Bureau. We are also taking them to court.

Tammy Black Nov 30, 2013

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