Super unhappy with my numerous experiences here. I purchased my wrangler at a different dealer but try to use this dealer for warranty repairs. I have had numerous issues with the vehicle, which is a whole story in and of itself, but these service people don’t seem to want to fix anything. I’m to the point that I literally figure out the issue for them. I tell them how to reproduce and provide Jeep published service bulletin information that describes how to fix the issue being experienced yet they still never want to fix it. The two things they have fixed for me took multiple visits and me getting forceful with the service person or talking to the manager. I’m literally doing all of the research and providing them data from the vehicle manufacture yet they still can’t fix it on the first attempt. I don’t get it. Today’s visit was a new one, and even worse. I dropped it off at 7:15 for a scheduled appointment. They call me at 4:45 to tell me they were too busy today and didn’t even look at it. This was my last attempt here, trying another dealer tomorrow and will hopefully find someone that will put one ounce of effort into fixing things.

Great people and service...

I imagine that it's really frustrating for a manager at this dealership to see 1 star reviews that could've been 5 if it weren't for a scumbag financing employee. When my wife went into the financing office they attempted to sell my wife stuff she said no to multiple times, then they became rude and snappy and two days later tried to have my wife come in by herself so that she could have her sign new paperwork with a different financing terms hoping she wouldn't see the change in paperwork since I was the one who looked over everything initially. If you don't mind sitting through the car buying process and rightfully wondering if you're getting screwed, then this is the place for you!

I imagine that it's really frustrating for a manager at this dealership to see 1 star reviews that could've been 5 if it weren't for a xxxxxxx financing employee. When my wife went into the financing office they attempted to sell my wife stuff she said no to multiple times, then they became rude and snappy and two days later tried to have my wife come in by herself so that she could have her sign new paperwork with a different financing terms hoping she wouldn't see the change in paperwork since I was the one who looked over everything initially. If you don't mind sitting through the car buying process and rightfully wondering if you're getting screwed, then this is the place for you!

Very predatory car dealership. Looked at a car that seemed like a decent price but kept trying to add random stuff onto the price that I didn't care for and kept pushing for it despite saying I didn't want it. The worst part was that it felt like they were playing a game of 'Let's see how stupid this kid is' by presenting financial plans with obnoxious APR rates and then saying "you probably will qualify for a lower rate" and then presenting me with the payments for that rate. They did that twice. That was a major red flag. I get the dealership doesn't make the interest money but it seemed like they were trying to make the bank money on my ignorance. After that I tried to politely say I was gonna take the night to think about it but then the salesman kept saying I was dumb not take the offer right then. When I said i was just gonna leave, the guy just walked away without saying anything.

My appointment was at 10:45 AM today for an oil change and to look at my back passenger side door not locking correctly. They told me it would be a while and that they would offer a shuttle home if I lived 10 miles from the shop...unfortunately I lived almost 12 miles. That’s fine, I’ll just order some food from door dash for my son ( who is 3) so we can hang out for a bit. Some time had passed and I asked how long it would take, and they said 1.5 hours. Not great, but not to bad. Well here I am 2 hours In and they let me know that my vehicle hasn’t even been looked at because the guy checking out my car went on lunch. What ?! Well why would you even have this time slot available to customers if it’s not ACTUALLY the time my car will be taken in. I have to sit and waste an hour well he’s eating when they could have just scheduled me after his lunch? Told them to just do my oil change and cancel looking at my back door. Who has time to sit for almost 3 hours with a toddler waiting on a business who doesn’t care to get my car to me in a timely manner My service advisor was AJ, he’s not very pleasant and didn’t keep me updated at all during my visit. I felt more comfortable asking the other advisors as they were more friendly and willing to help. I’ll just be visiting a different location next time.

Levi Lutes was a pleasure to work with - he was communicative, honest, patient, and super accommodating throughout the car shopping and purchasing process. His work ethic and customer service are unmatched. I highly recommend working with him!

Nice people. Lots of cars

Dont go here if anything on your vehicle has been upgraded or theyll just take your money and point you somewhere else. I took my Jeep here to have them find a squeak. They charged me the full inspection fee to say that I have aftermarket steering and tell me to go to a 4WD shop. I took my jeep to 4 Wheel Parts and they found the factory steering box needed torqued and one of the factory brake calipers needed greased. Autonation also kept my vehicle over a weekend when it was supposed to be done that day.

Sales staff, great. Detail department not good. Warranty department has not returned calls after four attempts. Maybe they don?t want to honor warranty, wish they would at least tell me.

I went to AutoNation for an oil change and troubleshoot a problem with my automatic start and met Alan Snyder (AJ) he was a wonderful and professional Service Manager, who was courteous and respectful and I felt I had known him for a long time. Service was great!. Thanks AJ

Making an appointment for an oil change will still take an hour and a half to 2 hours, what's the purpose of an appointment?

Customer service was excellent. Our only issue was someone placed a web hold on the Jeep online while we were test driving the vehicle. When we got back from the test drive and started the process, we were informed they had to hold it. Near closing same night, we received call that the Jeep was released from hold.

I will not be returning to Chrysler Jeep Arapahoe. My service took six hours for an oil change, tire rotation and to check the back seat switch. I also have damage on my bumper that was not there previously.

I never have good luck here. I bring my Jeep Cherokee here because it's under warranty. Last time I brought it in to have the snow tires put on. I get there and they are quoting me the price of a new set of tires. I said, "no, you were supposed to put my tires on THEY ARE SITTING IN THE BACK OF THE CAR you can't miss them!" So I had to make yet another adventure trip over there. At least they didn't charge for the second time. The next time I brought it in for a transmission issue, turned out to be a wiring harness. Picked it up, and, what do you know, nothing was fixed! Same problem, back to the dealership. I understand one of the techs had an illness that caused the mistake. At least that time I got a loaner when I had to come back. Today, I took my car in at 8:45 due to it getting hot. Hadn't heard anything by 2 pm so I called. Doing a pressure test, call you back. 3:40 no call, so I call. They can't find what's wrong, can you leave it overnight? We need to test it when it's warm (duh, how about doing that the first time. It's overheating!) No, I need that car tomorrow. I have long trips to take up and down I-25. So now I have three days of long highway driving with a car that overheats that I brought in at the appointed time, they ran one test, and now they don't have any more time. Sometimes I think I should just suck it up and pay the cost of having someone else do the repairs, but I bought a $3000 lifetime warranty on it. Plan on a 2 day experience here, I'm afraid.

Great experience professional people, fast working

From purchasing my vehicle to having it serviced I've felt nothing but stress & annoyance from AutoNation Chrysler Jeep Arapahoe & their lack of customer service. They don't deliver on their promises. They are the type of company that only does the right thing if you escalate your matter high up the food chain. I would never recommend this company to anyone I know for the purchase or service of a vehicle.

Worst place ever to buy from. Stay away from AutoNation buyer beware

Cody, Dee and Canin were very nice and made the buying experience pleasant. Wonder people all around. Cody helped us from the start answering questions and narrowing our selection down. Dee got our focus to a single Overland and a test drive. Great experience. Canin attested with the financing and the mounds of paper one must sign. Great teamwork. I could not find a procure or pamphlet about the Grand Cherokee we purchased. Bought it anyway.

Ryan was amazing to work with! Megan made the process so easy! I have never had a better experience at a dealership, and I’ll never go anywhere else!!

Review is based on poor communication and ability to resolve problems on 2019 Jeep Cherokee with less then 7k miles on it. Since the vehicle was purchased, the vehicle has been towed and in the care of this service center 3 separate times and out of service for more than 7 weeks for the same issue. The most recent service it was in for 4 weeks. Trying to get an advisor to call you is extremely difficult. If I did not call and left messages I would have not received a status or update. Every unanswered call goes to mailbox of a single advisor that apparently assists in routing messages. On a fifth trip for an oil change, the technicians could not even report that the check engine light was on again. And again another appointment to diagnose and correct. Had I not purchased the vehicle at this dealer I would have not persisted in having it towed here for service. I would not recommend this location for service and repairs.

I’ve taken my Grand Cherokee here twice recently and Alex has been great! This service center has seemed to have improved from a few years ago

Great

Dealer agreed to repair windshield as part of sales agreement. It s like pulling teeth to get them to respond. Still haven't gotten it fixed almost 3 weeks

I have to say that the experience with auto nation has been pretty unimpressive. Chrysler sold me an old 4 runner that had no control lights and and issue with the tire sensor. This was supposed to be repaired I kept trying to get them to fix it. I finally got a flat tire and was told that it did not even have the sensor in it. I bought oil change services and find it really tough to get an appointment. Also, they will tell you several things are wrong (get a second opinion) When I knew they were not. I gave them two stars because the experience wasn’t all bad.

Really happy with my new wrangler , they were pretty reasonable and easy to deal with

Cody did an amazing job at helping me find me Chevy equinox! I came in with bad credit, a decent down payment and a whole lot of stipulations on what I needed in a vehicle. He took the time to send me lists of available vehicles in the area, and even to bring the one I bought over from another store for me to test drive (and eventually buy) Also a big shout out to Megan in finance. She put me at ease when I was literally shaking signing the paper work. She made sure I was able to stay in budget while getting the best protection for my new ride. Thanks to an amazing team AutoNation . Morgan

AutoNation was extremely helpful with my new lease. I told them exactly what I wanted and they worked with me to make sure I got all the options I wanted for the price I could afford. They were awesome. I worked with Gus and he was great!

Brandon is exceptional. He should be prompted to oversee all customer service.

Loving our new Jeep big thanks to Richard Farris for everything. Richard Farris was so nice and really made the whole experience wonderful. Thanks again see you at the top of the mountain! Update: when we bought the Jeep it kept showing check engine light due to ABS system and a idle down problem with the traction control as well, every time I brought it back they said the lights not on now or its fine. But it is not fine . Now trying to get information about my protection plan, I have called left messages, emails, chatted online and still no one has reached out or bothered to contact me about my plan. We had a great salesmen but as for as service or actually speaking to someone that could help its been a zero. Still have not received our paper work either.

Incredibly rude, condescending, nasty customer service. Avoid at all costs!

Very rude condescending customer service when trying to get help with my car.

By far the worst mistake I have ever made was purchasing a car here. It had problems from the minute I drove it off the lot. They tried to blame me. I still continue to have electric issues and they couldn't care less. I can't wait to get rid of this vehicle and never by a Chrysler product again.

I brought my 2016 Wrangler in for an air conditioner repair. It was diagnosed as low on Freon; result of a leak. The car was one month beyond the three year warranty. I felt the repair should have been covered since the leak would have occurred during warranty and would have been unknown to me during the winter. The dealer refused to do anything for me and the agent had a ?I don?t care? attitude.

Great experience with Levi and Sana! Friendly staff with great customer service!

Friendly, helpful sales team at AutoNation Arapahoe -- Especially D, who found the Jeep I was looking for and helped me explore a variety of options which made for a fun, low-pressure experience. She is super-knowledgable about Wranglers and was awesome to work with before and after the sale. I'm really excited about the purchase and highly recommend.

First visit as I recently moved to the area. I thought it would be nice and convenient having a Jeep dealer nearby for service and future vehicle purchases. I called and waited on hold for several minutes and then spoke to someone who set up my appointment for service. I asked her for pricing and she said she could transfer me, but I feared another long hold and said no thanks. I arrived about 1 minute before my appointment, pulled into the service garage, and walked up to 4 advisers who glanced up at me and then continued to look busy on their phones and computers. After a few long minutes, Alec then says "what can I do for you" and I tell him that I have an appointment. He halfheartedly listens while still doing something on his computer, then abruptly says I'll be right back and walks off for a few minutes. He then comes back and says "are the keys in the car, its going to take about an hour, you hanging out?" He then throws my paperwork on another guys desk who is on the phone and says he will help you when you are done. I am in the waiting room currently still not sure how much the services cost here, what they would recommend, if not waiting was an option, if they have a shuttle, I literally know nothing at this point... except that its going to take about an hour and some guy who wouldn't even look up from his phone call is supposed to help me at some point.

An honest review of AutoNation Jeep. tl;dr version: They're a stereotypical dealership that goes by the same playbook that everyone else uses. They try way too hard to pretend to be your friend and make you think they're 'looking out for you'. With that said, I did get a pretty good deal on a used vehicle (It was cheaper than anyone else in town), they didn't lie, treated me with more respect than most dealerships and I got 3 months of Sirius so that counts for something. After you sign the papers though, expect to be ignored. This and the finance department are why I can't give them 4 stars. Full Review: First they'll send you several pre-written emails, created by some marketing department to make you think they have your best interests in mind. Even the replies to the Google Reviews make you think that and it really just comes across as insincere. I can't wait to see what kind of copy and paste response I get. You can schedule an appointment with a salesman but when we showed up at the appointed time he wasn't anywhere around and we ended up waiting on him for 20 minutes. He was nice and let us take the test drive alone which is much appreciated. Dealers who let you take 'around the block' test drives feel like they have something to hide. When we came back to the dealership though we were passed off to another salesman because the first one apparently had another appointment. That's fine, we only met him once and I don't expect him to sit there doing nothing while we're going on a 20 minute test drive but it just comes across as unorganized. They didn't try to lowball our trade and the financing terms were pretty good so the whole 'negotiating' part of waiting in the little showroom floor didn't take too long. We only spent about an hour before going to sign the paperwork. They also didn't do that silly 'Four Square' paperwork tactic were if 'the terms look good, just initial here and I'll take it to my manager'. The finance lady was a real piece of work though. They must have sent her to some kind of psychology/marketing seminar. Her performance was something to be applauded. She'll talk to you like she's your best friend, but not in a fake kind of way like everyone else while she's organizing all the paperwork. What she's really doing to finding ways to make you feel comfortable and relaxed so she can casually slip in "extras". She'll try to talk to you while you're reading and will play the 'dumb innocent blonde' act when you catch her and when you tell her you're not interested in a warranty or paying for overpriced oil changes. "but why would you want to do your own oil changes!? You'd get so dirty and you could be doing other things with your time". No. I'm not paying an extra $300 a month because you want to get an extra commission/kickback from the sale. You really have to watch her because she won't take no for an answer and will mislead you into thinking she's helping you by taking off certain parts of the warranty but she's really just extending the loan terms to hide it. The best part of her performance were the crocodile tears. "Well!! I was just trying to help! This is an expensive vehicle after all." We had to get up and walk out for her to accept that we didn't want the warranty at all. Something also worth mentioning. Water. We were asked repeatedly, by several different people, if we wanted water. They asked so frequently that me and my friend were starting to wonder if they had put something in it. Even the finance lady asked why we didn't have any water and then asked if we wanted some. My thought is that it's another page in the Dealership Handbook. It's nothing more than emotional manipulation. I'm an adult, if I wanted something to drink I'd ask for it.

I had to take my Jeep in multiple times this week because they ordered the wrong part for my vehicle. The shuttle was 45 minutes to an hour out all the time, and I was told they had no rental car, so I had to pay for 6 Lyfts to and from work which was crazy expensive when I have expensive work being done to my vehicle. Quite frustrating. If you expect a rental or a decent timing with the shuttle it won’t happen and they will tell you to take a Lyft. Poor service on their part.

I absolutely would NOT recommend. I dropped off my car for a simple recall and then it was returned to me with $5,000 worth of hail damage. The dealership accepted no responsibility even though this happen while my car was in their car. Not only did they not accept any responsibility but they did not offer anything to make the experience better.

really great service didn't hold any details back or try and get me into a bad deal they for sure have a returning customer

Firstly I would like to start off by saying I hate car shopping, but our experience with Levi Lutes at AutoNation Jeep Arapahoe was amazing, he is knowledgable, friendly, NOT PUSHY, and made renewing my lease a pleasant experience. If you are looking to purchase or lease a Jeep go to AutoNation Jeep on Arapahoe and ask for Levi Lutes. Thank you Levi for making our experience a good one.

AutoNation Jeep always provides top notch service. Shawn, the service tech who took care of me, was especially helpful and a pleasure to work with.

They were extremely helpful in finding the exact Jeep I wanted. They were friendly and provided excellent customer service.

The service was poor. I dropped my Jeep off in the morning (7:45 am appointment) to get my console controls fixed and an oil change done. I said I needed it before 5:00. He called me once late morning to say the controls were fixed but they found an A/C leak (they always seam to find another issue). Once they were directed to fix it, I couldn't get the service rep to call me back about when the Jeep was to be done. I left numerous voicemails. I ended up getting a ride there to pick it up, but I don't think they started the oil change (the 2nd reason I went in) 'till I arrived back because I waited from 4:45 'till 5:45 before he FINALLY called me (even though I was there in the waiting room) to tell me it was ready.

I have very positive and very negative feelings about the repair department. Everyone that works here is professional, courteous, and knowledgeable. When meeting one-on-one with the service reps, they are impressive. The downside is they are clearly crippled by bad technology that is beyond their control. When calling in, the wait times are terrible. Have been put on hold only to disconnected instead. Calling and leaving a message more often than not results in no callback. Tried calling through their call center only to be routed back to the local office and again not getting through. Note that almost all of my calls have been related to my car that is in their shop, so they are not random and truly more time sensitive. I've resorted 3 times to simply driving over to the service department after being unable to get through. Has no one in AutoNation's IT department ever considered text messaging regarding service updates? Or if call volume is that high, why not hire more call center people? Lastly...the $180 service fee to troubleshoot issues seems a little high. Last time I got smart and went to Pep Boys for them to pull the error code first (for free) so I at least had some idea what I was walking into before I dropped $180 to tell me what the code could tell me (bad oil pressure sensor). I still had Autonation do the service work because I believe the quality of work is higher than other places.

Alex did a great job with explaining the service and updating me. I had a couple recalls that had to be fixed and the time estimate was accurate. The only thing I would improve is the waiting area could be updated a little. It was clean with comfortable chairs so it was fine.

Great experience - process of buying a car made easy. I got every kind of support to make my numbers fit just right in the end. I am now the proud owner of a Cherokee Trailhawk - thanks to Dave who is just a great guy.

It was easy and painless to get into a new car. I really appreciate Cody for helping choose the right vehicle.

I purchased my new Cherokee Trailhawk and absolutely love it. I had a set budget and the team there helped me reach it! Great crew, a shout out to Cody and Canin for making it happen as well as the management team there.

Bought a Used 2018 Grand Cherokee in Nov. Jeep had some loose panels on the passenger side door. Brought the car in and both the Sales Man Ryan, and the Service department manager saw my vehicle and agreed they would warranty the panels and the manager told me he would order the panels and let me know when they got in. 4 months later, no calls or notifications, I take in my car again for them to look at it and they say they can't warranty the panels. the service manager lied to my face. On top of it, prior to this I spoke to 2 different service department reps, and they both blew me off and never returned my calls, and one was about scheduling an Oli change! They lost a customer for life. Never returning here.

I purchased a Jeep down in the Springs years ago, with a service plan. Moved to the south metro area and used this location many times under my service plan, with no charge. On 5-28-19, I went as normal to get oil change and lube under my service plan, then hit with I had to pay remaining balance as they would not honor my service plan coupon. called Fidelity and they told me that was wrong. luckily, I am to get a refund, bit was told I may have to pay the difference next time! Guess time to find new Jeep service dealer!

I really like this service department. Easy online appointment scheduling, friendly and understanding service reps who really listen to your concerns and issues. Fast service done right the first time. I have brought my Wrangler here for service many times and will do so again in the future. I am confident with everything they do from simple oil changes to recalls and all other services and repairs.

This service department's Safety Inspection missed a burned out headlight. The headlight worked for 70,000+ miles, and after an oil change and recall at this dealer service dept, I drove for about 1/4 mile before noticing the headlight was out. I guess it is possible that it was fine for 70,000 miles and passed their safety inspection, and then in the next 2 minutes burned out. Possible, but highly unlikely. I immediately called to ask about having the bulb replaced and left a voice message. No one bothered to return my call. Also, I told the service advisor that my Grand Cherokee was running rough. They didn't notice that the car is shaking. They have lost my trust. Future service (and a new Jeep, when the time comes) will be at a different dealer. 1 week later, after the review above was posted: This dealer sent an email with the subject, "Replace your tired tires and keep rolling." The Michelin tires were new about 8 months and 6,000 miles ago and look/run like new. And now they tell ME to call THEM - IN A POST! Terrible service! I changed my rating to only 1 star.

I wanted an oil change and an inspection on the rear axel (makes clanking sound when I hit bumps). They got the oil change right. Somehow a tire rotation was added to the list of services. I caught it when I dropped the vehicle off and they said they would remove that. I got a call to report the status and they talked me into replacing the windshield wipers. They also mentioned that they took care of the tire rotation. I told them I didn’t want the tire rotation again. When I went to pick up the vehicle, they tried to charge me for the tire rotation. I got that charge removed. They said the noise in my rear axel was just some equipment that I have in the storage near the spare tire (that’s not true). The wipers miss a wide section of the windshield. Someone will need to invent a new kind of math to calculate how poorly they performed on this service.

Avoid AutoNation Chrysler Jeep Arapahoe!!! My husband and I purchased an Acura MDX from them in January. While driving around I noticed that 2 of the 4 doors didn’t lock, when my 3 year old son opened the door while we were driving. Took the car back to AutoNation and were told that we would need to take our car to an Acura repair shop recommended by the salesman and would be reimbursed the cost to fix the locks. After spending $600+ on working locks, I was told that the salesman never said he would get us a reimbursement and would have to talk to the general manager. It’s now May and I have tried numerous times to get in touch with someone but have yet to receive a call back. We were also told that the brakes were at 25% and should have been replaced before we purchased the car. AutoNations response was that it was at the state minimum. On top of that, when we purchased the car we were told that the car had just had new tires put on. Today I discovered that the new tires are the wrong size for the car and we have been driving around for months on tires that were the wrong rating. Why are BASIC safety issues being overlooked on a supposed 125 point safety inspection? What else was missed? Why won’t anyone return a phone call? So far we have spent almost $1200 to fix things that were wrong with the car that should have been caught in the safety inspection. Save yourself some money and buy elsewhere.

Levi is a knowledgeable and honest salesman. We had an excellent experience purchasing our Grand Cherokee Limited '18 here. Thank you!

Outstanding!! Very thorough and the service was done in a timely manner.

Everything was efficient and spectacular customer service.

I have had a terrible experience with this dealership. No communication between sales and service. I have had to take care of some of the 'I OWE U' stuff after the sale myself because they could not get it done or communicate properly. Service only cares about getting 10's on their surveys, but not providing a 10 experience. I have owned my vehicle for three weeks and have spent hundreds of dollars in corrections, already multiple major warranty repairs. Total nightmare experience. First time with this dealership and first time owning a Jeep. I'd highly recommend you don't get involved in either. I'm real and I've given this dealership multiple opportunities to surprise me and make this right. They just continue to fail. So, here we are.

I brought in my under warranty Jeep for electrical issues. They would not provide a loaner, rental car reimbursement or shuttle for multi day repair.

If you plan to take your car here forget about it they will try to give you all kinds of reasons not to bring it back again. I do not recommend taking your car here for anything! Service advisors talk bad about customers in front of me, they also do not answer the phone calls, I had to be on top of it to get a response from them on my status of my car.

Tom was so pleasant to deal with and the manager was very helpful

Forgot to close my hood and stole my hitch

This is in regards to the jeep autonation dealership off of Arapahoe rd in centennial Colorado. My sister had bought her first jeep from them and quiet honestly probably why she has had more than one problem with this dealership. I have more than a handful of unexpected and truly down right unbelievably horrible service and this last experience was honestly the last straw. My sister was given some oil changes for one of their other major mistakes. After she had waited over an hour for a simple oil change for witch she had a scheduled appointment for, she finally gets to go home and as she pulls out of the dealership the tire on the left front of the car had its lug nuts so lose they were not even hand Tightened on. THEY LET HER DRIVE AWAY WITH HER TIER FALLING OFF. Thank God she wasnt hurt or killed and not to mention the unsuspecting person or persons it would had hurt or even killed, And my sister would had been the one held responsible and all because of this dealership's exeme Negligence. When people have a dealership working on their vehicle they put trust into that person and dealership that they have the knowledge, ability and humanity to keep that person safe. I understand mistakes happen but being we have never had a good experience with this dealership I honestly can't believe it was just a mistake. I'm speaking out on this situation cause as you can imagine my sister is shaken up and knowing the magnitude of this negligent situation she had, something needs to be said and done before something horrible happens to a unsuspecting person who's life would be changed forever. This dealership needs to be held accountable and needs to make changes Immediately.

This is in regards to the jeep autonation dealership off of Arapahoe rd in centennial Colorado. My sister had bought her first jeep from them and quiet honestly probably why she has had more than one problem with this dealership. I have more than a handful of unexpected and truly down right unbelievably horrible service and this last experience was honestly the last straw. My sister was given some oil changes for one of their other major mistakes. After she had waited over an hour for a simple oil change for witch she had a scheduled appointment for, she finally gets to go home and as she pulls out of the dealership the tire on the left front of the car had its lug nuts so lose they were not even hand Tightened on. THEY LET HER DRIVE AWAY WITH HER TIER FALLING OFF. Thank God she wasnt hurt or killed and not to mention the unsuspecting person or persons it would had hurt or even killed, And my sister would had been the one held responsible and all because of this dealership's exeme Negligence. When people have a dealership working on their vehicle they put trust into that person and dealership that they have the knowledge, ability and humanity to keep that person safe. I understand mistakes happen but being we have never had a good experience with this dealership I honestly can't believe it was just a mistake. I'm speaking out on this situation cause as you can imagine my sister is shaken up and knowing the magnitude of this negligent situation she had, something needs to be said and done before something horrible happens to a unsuspecting person who's life would be changed forever. This dealership needs to be held accountable and needs to make changes Immediately.

The process was streamlined and the staff was knowledgeable and very helpful. They answered all my questions. When the prior dealer I visited didn’t disclose all of the taxes I would be responsible for, they explained that to me and still gave me the best possible deal. A better deal then the other guys, with my car being 700.00 more expensive then the one at the other dealership. This is my second purchase at Autonation and I will certainly be back. Thanks Andrew, Canin and Steven for a great buying experience.

Ok service department wasn't helpful at all took it somewhere else to find my issue with in 15 mins. Plus they want to throw diagnostic fee right away.

I was given a $700 evaluation on a backseat window that fell off it's track. It's the second time that had happened to my window - this place had fixed it the first time under warranty. When I brought it back the 2nd time, about a year later with the same issue, I was given a $700 evaluation to get it fixed. I took it across the street to Car Toys and they fixed it for free. Now working better then ever. Car Toys said that it was noticeably not tightened correctly by the Jeep dealership when they 'fixed' it the first time around.

These people qualified my 21 year old daughter who had no credit for an auto loan. Not only that they found her the car that she wanted, it was at a different dealership in their group, but they went and got it and let her drive it. When the dealership they sourced it from didn't want to let her buy it because they had somebody I wanted to look at it the following day, the General Manager went to task with the General Manager of that dealership and said we got a sale versus a maybe. So the other dealership release the car and my daughter now has her own car. Couldn't say enough for how good Jason, Eric and the other people that were there were to us.

**CORPORATE GREED**- Customer Service is very unhelpful and rude. If you enjoy unorganized chaos; then this is your place to receive the biggest anxiety migraine known to Man. For generations, my family has bought American made cars. Usually dealerships take pride in this aspect. However, the way I have been treated and degraded is very un American; in fact it feels very fascist. Thankfully, this happened before my fiance was about to buy a car there and was able to stop my best friend from visiting there this weekend for a new Jeep. I will never recommend them again, and moving forward I will do just the opposite to everyone I meet who is looking to buy a Chrysler or Jeep - or even if they aren't. It's one thing when there's nothing that can be done, but another to be treated like an incompetent child. Why can't people just be nice and transparent? Not a good business tactic.

I recently had service performed on a Jeep Wrangler which involved two open safety recalls. Creating an appointment and dealing with the staff was painless and easy, thanks! My service advisor Mr. Christensen did a great job with communication and keeping me informed. To perform the repair for one of the recalls, the front grill had to be removed, which also involves disconnecting the front turn signals. While the repairs were performed, my turn signals were left disconnected upon return. Outside of this oversight, the experience was good overall, and I will be returning tomorrow for a separate issue.

Couldnt get a call back status on my Wrangler. Called 10x only to get a recorded message or we will all you right back. 1.5 hour call back times with no info. Finally got a call at 5:45 pm that it needed a battery. Replaced the battery only at the cost $252. Rip off. Bad Service, would never use them again. It was pretty good when it was Centennial Jeep.

I worked with Brendon, their online sales rep, and the experience was absolutely fabulous! He worked to understand what I was looking for, worked really hard to find it, and the buying process was super easy. 2019 loaded Jeep Rubicon!!!

.I was in the market for a new car ( ,thru no fault of my own) I was looking a different cars which by the way is no fun . But I gotta tell you nothing was further from that. I met Sana frakes, She was amazing, her listening skills were top notch. Her compassion and willingness to help was why I bought a car at Autonation Chrysler jeep . Thx Sana I will tell my friends and family to go there to see her. If you want an honest person with great listening skills go there and ask for her . She's the best and will make your car buying experience painless. The only thing that was disappointing was the lack of care that was taken to present my new car. It didn't have the gas they promised. and it was not cleaned well (seemed to be done in a hurry) . And it was at least a quart low on oil. So there 120 point inspection I don't put alot of faith in. The only bright spot was the way Sana treated me, it was above and beyond my expectations.

It was a great pleasure working with you always do a great job thank you

Without question this was THE best car buying experience I have ever had. Jason Beaman went way beyond the extra mile and made my car buying experience unforgettable in a positive way. Truth be told everyone I interacted with was courteous and professional. Jason, however, was the best of the best. You cant go wrong at this dealership, especially if you are working with Jason.

Thank you, my Jeep seems to be running fine so far. I did leave a voice message on Fri. May 3rd. for my service advisor regarding the Radiator cap. I had purchased one from you and it was leaking, so you put another one on the radiator and I was not supposed to pay for it. However when I got home I was charged for it. I called Shawn Lyons to ask if he would have my Credit card credited with the $37.46, I have not heard from him!

Took my Jeep in to get an issue fixed, and it's still not fixed :( almost $400 and no fix.

Had a 9:30am oil change appointment. After waiting 2 hours, went to check on progress. Was first told 4 people came in at the same time, so what was the point of an appointment? Then Shawn , the assistant service manager said my car had been ready for 10 minutes. There was only 2 customers at the time. Then Shawn said they were not an express lube. Very rude!

wonderful, timely, communicative experience. will go back

I've been a loyal Jeep guy for 20 years. I have a three year old Jeep Grand Cherokee. The transmission went out with under 30,000 miles on the vehicle. This was surprising but I expected Jeep to take good care of me since my car was under full factory warranty. The initial service was decent, communication was extremely poor and getting a hold of my rep Nick was near impossible, but Jeep replaced my transmission after 3 weeks of having my car. With under 500 miles on the "new" transmission the second transmission went out, kicking as the vehicle slowed downshifting. The exact same issue as the original transmission. A case was opened with the manufacturer and Jeep kept my vehicle for another month. Another new transmission was installed. With less than 1000 miles on the latest transmission I continue to have the exact same issue with shifting. My car is still under warranty but AutoNation does not want to service my car. They start to take my appointment and when they get my info, they back track, leaving me on hold for extended periods of time, telling me I have to talk with a specific person, and refuse to book an appointment. The rep I was working with will not respond to my emails. After repeated tries I got a hold of my rep Nick, whose only response to me was "Jeep won't give you another transmission". I explained I was having the exact same issue and my car is under the full factory warranty. His response was extremely negative but I took my car in anyways for another transmission diagnostic. After a day I went to check on the results and pick it up. I asked for the diagnostic results, they wouldn't provide them, I asked for paperwork showing I was there and the assistant mgr told me he couldn't give me any. I asked to speak to the asst mgr's boss and was told there was no one else I could speak too. I tried to make a new appointment and was stone walled. Having no luck with AutoNation, I took my Jeep that I purchased from them, and left. I'm now stuck with a Jeep that is on its third transmission with under 32k miles, that is almost out of the full factory warranty, and AutoNation will not provide me service. I'm trying the non-AutoNation Jeep dealer in town and hoping for better luck. As a loyal Jeep guy for 20 years AutoNation has ruined my loyalty in a matter of months. Very disappointing in a brand I'd come to love.

Very impressed that AutoNation took care of a recall on a 12 year old Jeep with 135,000 miles. No charge and took care of the dash light at the same time.

A big two thumbs up to Levi Lutes at AutoNation. Let me begin by saying, I really don't like going to dealerships for a variety of reasons. However, I was pleasantly surprised by my experience with AutoNation. Levi was very prompt answering my questions about the vehicle, sending me Carfax information, and setting up a test drive on a used pre-certified Jeep Grand Cherokee. The test drive was pleasant and I was able to take it to an independent shop to have it looked at with no hesitation (unlike other dealerships that won't let you have it inspected before purchase - trust, but verify!). The car came back clean. Back at the offices, he gladly provided me the reconditioning records when requested. There were a few minor items that I wanted fixed to the car and Levi got those pushed through with no issues. Levi has continued to work with me post-sale on the touch-up items with great professionalism. In the offices, I was helped by Canin Ritz who was very pleasant and professional. He helped with all the paperwork and was very patient as I read through all the docs. He answered all my questions and we went through extended warranties and options, but I never felt pressured or pushed. He even helped entertain the kids during the process. I can't believe I'm saying this, but the purchase from this dealer (aside from the length of paperwork signing) was a very pleasant experience. C. Chandler

I found Shawn Lyons to be very knowledgeable and thorough in the care of my Wrangler.

Great as always, they got me out in a very short time.

These guys really only care about you if you're there to purchase a car. I asked to speak to a finance manager and was told to sit. I waited about half an hour as multiple sales advisors and several people that were obviously managers walked past without a single acknowledgement but happily attended other customers.

Worst Service Department Ever In My Lifetime In the 40+ years I've been buying new and used vehicles I've never had worse experience with a service department. My 2016 Jeep Grand Cherokee Overland is the finest vehicle I've ever bought and I've bought many. The sales advisor and department was top notch. I was in and out. I recommend that vehicle 100%. But from the very first time I interacted with the service department and every moment since then it has been an aggravating headache. They don't answer the phone when called. Ever. And they will rarely if ever call me back. When you call they will transfer your call to someone who apparently never is at their desk or just lets the call go to voicemail. I don't recall ever getting a service advisor on the line or a scheduler on the first try. For going on three years. So now I avoid getting service there, like it is the plague. I know in advance that they will aggravate me, test my patience and waste my time. Yesterday I had to call because there are recalls. For some reason my call to make a simple appointment was transferred to the service manager. Of course he did not answer the phone, nor call me back 24 hours later. I made a second attempt through the web site initiating a long text conversation with a sales associate who said he would take care of it and I would get a call back. 24 hours later - no call back. Today I called to speak with the General Manager. He's in a meeting of course. This is not the first time nor would it be the last I'm sure of it. It's been going on for years. It's systemic. I really don't think they even care. After reading the receptionist the riot act, the "scheduler" calls me back. Apparently she is the sole point of contact to make an appointment. Does she works 6 days a week for 12 hours a day? She says she never got any of my prior messages to make an appointment. WTF? Is their "system" broken or is it post-sales apathy? I could not even imagine purchasing a service contract there. Just shoot me now. Where I live there is no other Jeep dealer even close otherwise I would never have called them back again after the first couple of experiences. This is one of only a few reviews positive or negative I have ever written in my life. I hope to save other people from what I have experienced. If the dealership is watching these reviews, pay attention. I did not make any of this up...

If I could give this place zero stars, I probably would. Been almost 5 months and I still can't register my car with the DMV. As of today (4/23/2018), I am headed back to the DMV AGAIN to renew my temporary tags. I bought the car during the Christmas holidays...I'll let you do the math. During this process, I have called the GM at the dealership on 3 occasions- never gotten one call back. Oh, forgot to mention....I bought a $40,000 car, and it came with a broken DVD Entertainment system, broken headphones, (2) faulty tires that will not hold air, tire sensors that are programmed incorrectly, and a list of other odds and ends that would make the average person cry. So if you're looking for the same ole same ole......have fun. These days, there are a ton of dealerships out there that really respect your business. I had my other car serviced at Mike Ward Infiniti the other day (1st time there) , and honestly felt like I was in a Rolls Royce dealership. 10 out of 10 experience, I was so impressed. I should have given them my $40,000. Update: As you can see, this place puts the same Auto-response on every bad review they get. As I mentioned above in my review, I actually reached out to the GM (Eric), on several occasions, with zero response. As customers (who are spending large sums of money on new/ used cars), we ALL deserve better than this place. Do yourself a favor, and find a dealer that will appreciate your business. Drive PAST this dealership.

This place is a RIP OFF. I took my car in because of a leak. They diagnosed it issue as the radiator in addition to several other items. I authorized the repairs and more than $3K later, the car is still leaking. The second diagnosis was the air compressor and the repairs are another $1,200...I will be taking my car to a more reputable place!!!

If I could give this dealership a 0 star rating, I would. Their service sucks, plain and simple. My Jeep has been in several times for warranty work. About 5 weeks ago, I had transmission trouble...so I took it in, and it took them 33 days to repair the vehicle because the part needed was on 'national back order' or so they said. During that time, I only received one phone call regarding the status of my car. I had to call them 3 times. The day after I picked up my car, it started running rough. I called them and took it back in a day later. They told me that 'all of a sudden' the motor mounts went bad and are not covered under warranty (I have an extended lifetime warranty). I had no problem before. I am also having trouble with the car starting - they won't address the issue at all. They want over $1600 to repair the car. I picked it up and am taking it elsewhere - and when I picked it up they wanted to charge me a $179 diagnostic fee...again, the day after having my vehicle for 33 days. I told them I wouldn't agree to pay it, so they waived the fee. My service technician was good, but when I spoke to the dealership GM, he was a complete jerk! He did not care at all about standing behind their work nor did they take any responsibility for my car - and I feel strongly that something went wrong while they had the car. I will not be going back to them again - and I will also not own another Chrysler product.

Although I haven't made my purchase just yet, I needed to still share my experience from last night. I was contacted by Jack after filling out information via USAA. From the point I arrived to the store until I left, Jack was professional and extremely patient with me. He answered all of my questions and never once did I feel pressured to have to make my decision right then. He was knowledgeable in cars in general and even more so with the Jeep that I was interested in. Jack made me feel that much more confident in the decision I've made and I will be sure to come back and see him. Such a great experience - definitely need more Jack's out there!

Bought a couple high end vehicles from here, cant say it has been great. The latest buy is a $106,000 vehicle and they turned it over pretty filthy, even tho it "went thought detail and got a protective coating". Car had hard water deposits all over it, the inside of the sunroof is covered in dust with a suction cup installation mark on it and marker marks from final checklists were still on the vehicle. One of the emblems is also crooked although it is supposed to be getting fixed. Service is pretty tough to get scheduled as they have no availability on the weekends because they have admitted that they dont employ many techs on weekends. The 2 star rating is mainly for the service portion and detailing portion of this location.

So far I am in a process to understand what is happening with my Jeep Wrangler, so I can?t really recommend this dealership at this point. The service has been pretty good although I feel things take longer than they should compared to other repair services I have used in the past. Until the repairs and warranty processes are complete I?m not really able to accurately rate this dealership.

Levi was so helpful. I got everything I wanted and some I didn't know I wanted.

Was never told time they needed my vechile to complete a recall. I indicated I’d be back in roughly 3 hours. When I came back to pick up my Jeep, I was told it would be another couple hours. WHY WAS I NOT TOLD THAT in the beginning?

Brandon was great, had the car ready for us to see took it on a test drive, did paperwork promptly and accurately. Our process was speeding along rapidly so he went got the car and cleaned it himself. He made our car buying experience a very good one. Id recommend Autonation Arapahoe and Brandon to anyone any day of the week

Brandon was great, had the car ready for us to see took it on a test drive, did paperwork promptly and accurately. Our process was speeding along rapidly so he went got the car and cleaned it himself. He made our car buying experience a very good one. Id recommend Autonation Arapahoe and Brandon to anyone any day of the week

Service here is terrible. They’re recently trying to improve, but services are over priced and I’ve never waited less than an hour for oil changes (even when an appointment was scheduled weeks in advance). Sales people are sales people, so the dealer part is ok but if you can avoid servicing your Jeep here, do.

Update: After speaking with Eric, the GM of this dealership, it is firmly cemented that I will never again do business here. He accused me of "roasting him on the internet" and assured me that it was perfectly okay for his advisors to add services without consent, as long as they take it off when asked. I did drop an f-bomb during this conversation (it was aggravating to basically be called a liar), and he used that as justification for chewing me out and yelling at me for my roasting of the business here on Google. I will surely make it a point to let everyone I know to steer clear of Autonation dealerships of any kind. Original Review: After hearing about my wife's stellar buying experience at Autonation Jeep on Arapahoe, I was expecting a similar experience in the service department. Their service advisors sell harder than their sales team does, and it was beyond annoying. My wife made an appointment for one of her free oil changes that was included in the purchase of her 2016 Cherokee. She also asked them to do the cabin air filter. I went for a walk while they did the service, and when I came back, I was told by another service advisor that they had replaced the engine air filter (I replaced it myself last month). When I said I hadn't asked for that to be done, I was told the service had already been completed, so I told them to uncomplete it. They apparently did. They also took it upon themselves to go ahead and add a $10 upsell to the cabin filter that involves spraying Frigi-Fresh into the HVAC intake. They already charged $125 for a $15 part and 3 minutes of labor, and still felt the need to upsell further. I was also told that it would be $500 (okay, $499) to change the transmission fluid and filter. I got a quote for $150 or less from four other shops while I was on my walk. I expect attempted upselling at ANY dealership service department, but to go ahead and add the upsells to service or to perform services without them being asked for is over the line. This generally reflects the culture at a given business, and as such, we will no longer do any business whatsoever with any Autonation dealers. I speak with my wallet, and I hope you got the message.

Service department is great fixed a leaky trans on my 8 yr old Jeep Rubicon its been 4 weeks since repairs and no leaks found!.

After leaving a review on Google, I was asked to contact the GM of this dealership to rectify the situation. That conversation firmly cemented my decision to never do business with them again. He accused me of "roasting him on the internet" and assured me that it was perfectly okay for his advisors to add services without consent, as long as they take it off when asked. I did drop an f-bomb during this conversation (it was aggravating to basically be called a liar), and he used that as justification for chewing me out and yelling at me for my roasting of the business here on Google. I will surely make it a point to let everyone I know to steer clear of Autonation dealerships of any kind, and to share my experience more widely. Original Review: After hearing about my wife's stellar buying experience at Autonation Jeep on Arapahoe, I was expecting a similar experience in the service department. Their service advisors sell harder than their sales team does, and it was beyond annoying. My wife made an appointment for one of her free oil changes that was included in the purchase of her 2016 Cherokee. She also asked them to do the cabin air filter. I went for a walk while they did the service, and when I came back, I was told by another service advisor that they had replaced the engine air filter (I replaced it myself last month). When I said I hadn't asked for that to be done, I was told the service had already been completed, so I told them to uncomplete it. They apparently did. They also took it upon themselves to go ahead and add a $10 upsell to the cabin filter that involves spraying Frigi-Fresh into the HVAC intake. They already charged $125 for a $15 part and 3 minutes of labor, and still felt the need to upsell further. I was also told that it would be $500 (okay, $499) to change the transmission fluid and filter. I got a quote for $150 or less from four other shops while I was on my walk. I expect attempted upselling at ANY dealership service department, but to go ahead and add the upsells to service or to perform services without them being asked for is over the line. This generally reflects the culture at a given business, and as such, we will no longer do any business whatsoever with any Autonation dealers. I speak with my wallet, and I hope you got the message.

Jason B. made the sales process smooth, easy and with no pressure. My wife and I got to review every model we wanted as this dealer was loaded with options. With our trade and purchase package exceeded our expectation and the finance manager (Canin R.) hit a home run with regards to the rate and terms for our situation. I would highly recommend this dealer to my closest friends and family.

If you are interested in buying a vehicle from here, you may want to walk into the service department and ask the people waiting for their vehicles how their experience has been with AutoNation. Be prepared to not know what's going on with your vehicle. You will find yourself calling them for updates, since they can't seem to call you. When you do get a hold of someone you get a lot of run around and you're just not sure when you'll have your vehicle back. I bought my vehicle from this location when they were Centennial Jeep, I didn't know they switched to AutoNation otherwise I would have never dropped off here because they obviously haven't resolved their customer service issues from when I was a customer in the past.

I went in for a scheduled oil change & tire rotation. Upon arrival, I was told that I needed an alignment, air filter & fuel injector service on my 2017 Jeep because I have 15,000 miles . They said it would take 1.5 hours and to wait in lobby. After 2.5 hours later, I asked the service rep the status.. he told me they were waiting for the air filter from another store should be another 15 minutes. An hour and 15 minutes later my car was finally complete. I was there almost 4 hours. The work order did not have any details of what my alignment was before or after the service, they did not confirm or show me the old air filter to confirm that it needed to be replaced. No rep came out during the 3.5 hours to give me any updates, I had to ask them at 2.5 hours into it. At other service locations, I have always had an update and detailed notes of what they did during the service. It was very disappointing and no transparency on the service being done. I would have not waited if they thought it would take longer than 1.5 hours - I would have left it for the day and picked it up in the evening.

Sean Did a great job at getting everything setup to get my jeep worked on and the service was amazing. They got the work done sooner then estimated. Sean made me feel comfortable that I was getting a good deal and the work was going to be above and beyond

I will never set foot in this dealership again! Their service advisers are young ,arrogant clueless punks! Tried going to this service department at least 5 times and had a argument 4 of 5. The last straw was a screaming match on the phone trying to make a appointment with my jeep with only 25k miles on it. Went to autonation jeep on broadway and had a great experience with easy going service advisers and a great service manager. As far as this dealership goes, they have lost another customer !! . And NO I do not want to speak to the general manager again! I have in the past and yes he was a nice guy but obviously he does not do anything about our issues

Autonation was extremely attentive to all my needs during the purchase of my vehicle.

I do not give 5 stars very often, but Autonation Chrysler Jeep on Arapahoe earned this rating. I have leased two different cars from this dealership before Autonation purchased the dealership, and I swore I would never return, the customer service and the service department was the worst! I went today to turn in my lease and not only did I find out the dealership has new ownership, the customer service was top notch! I worked with Charles and Meghan and they both went out of there way to ensure not only my happiness, but a great deal, so I ended up purchasing my new car from them. I am so impressed and as I stated at the beginning, I am a tough customer! Thank you Charles and Meghan!

I purchased a 16 ram 2500 longhorn cpo last year. I’ve had steering issues that I’ve taken the truck in for with nothing done . They tell me there isn’t anything wrong but the steering jerks and has pressure pulsing at it in turns . I purchased the truck in the afternoon and they brought it up to the front with the windows down truck didn’t have any smells . After having it for a few days I complained and the lady in the office who handles all the paperwork told me oh yeah there was a skunk around the cars the night I purchased my truck . So they put de oderizer packs under the seats . Still to this date when the truck is warm inside it smells like mildew and makes me want to throw up . The truck also in certain light after their detail on the truck went away had the previous owners number on the tailgate and said painting down the side . They did do something with the number on the tailgate but nothing for getting rid of the word painting down the bed of the truck . I paid over $50k for this truck to want to throw up when I get inside and to see painting down the side . I wasnt going to write a review until I got in the truck and got the nasty smell of mildew again .

I brought my Jeep in for a check engine light. All of my factory warranty had expired on it with one exception; the cylinder head which had extended warranty from Chrysler due to a design flaw on the early generations of the Jeep JK. I had a feeling the check engine light was related but understandably had to go through the process of diagnosis and accepting the possiblity that I may be responsible for the repairs needed. After two days of tearing into the engine the technician was able to confirm my suspicions were correct. Based on the work order the technician did everything I would have hoped for and based in the end result he did a very good job replacing the cylinder head. Props to the technician for being thorough and not doing any guess work. The technicians that do the internal/heavy engine work are typically phenomenal technicians. The person working on my Jeep was no exception. My only critique would be better communication from the service advisor. The only call I received from them was when the job was complete. I had to call in several times for updates and the first two days it was pretty limited information. It's a little nerve-racking when you think you may be held responsible for a $1500-plus bill. I have been a service advisor before though and know what it's like to be in the trenches. Sometimes the info coming from the technician is limited or hard to understand and it sucks to have to call the customer and sound like you know exactly what's happening when you really don't. Overall I was very pleased with the work done and the time they finished it in. Plus it's nice to know the Parts department had everything needed on the shelf so I didn't have to wait a week or more just for the team to get started. And of course I am relieved to know that Chrysler held up their end on head. I would recommend going to this dealership for service and plan on going back again.

Very bad customer experience. As many have mentioned, the automated call system is severely lacking and the call backs and voice mails don’t get returned. I tried to schedule a repair on a recalled part numerous times and they never had the part in stock despite being told they would. They don’t call you before your appointment to tell you this, so you either show up and leave disappointed or you go through the painful automated call system to get an update. Even with a confirmed appointment the day after parts are supposed to arrive they won’t set them aside for your scheduled appointment. Instead if another customer comes in for something unrelated but the service tech notices the recall they will get to cut the line and take the part, leaving you once again without parts to service your vehicle at the scheduled time. The whole process has been a cat and mouse game. Unless you want to bring your vehicle in numerous times I’d suggest you avoid this place. And if buying a car it’s probably best to skip any sort of extended service package they offer because it probably will be a huge hassle.

TERRIBLE TERRIBLE TERRIBLE Customer Service via the Service Center. Nick Evdos who sits right up front when you enter the service center, has the worst and most uneducated level of service. His poor attitude and rudeness is appalling. When speaking him via face to face or over the phone, he repeatedly told me, I don't know what you want me to do for you, it's not my problem what do you want me to do. I've left work twice now to sit in their waiting room and be told by Nick who does not care at all what he does or he deals with....that my tire problem is not their problem. I have owned several jeeps and the lack of service received when trying to get something fixed/repaired speaks highly of the brand and the people they hire to represent the brand. I will NEVER return to this location on Arapahoe Rd. DISGUSTED

Went in and Cody was very helpful. Was able to help on our expiring lease and us into a new vehicle. Matt in financing also made the process easy. Good experience!

The waiting area had free coffee but it was freezing. I scheduled an appointment for my oil change but it still took over 90minutes. The they told me I had an oil pan leak, but it didn?t have a leak when I went in and hasn?t shown one in the last two days either...

Very professional service very satisfied

Exchanged emails about my needs a couple days before, scheduled a time to meet and look at the car i wanted, negotiated price and trade in. In and out in 2.5 hours.

Had the best experience with the sales team, Dee N. was very helpful, personable and knowledgeable. As a first time car buyer, I was a little overwhelmed but would definitely recommend this dealership!!

Great dealership! I recommend buying a Jeep Wrangler from them.

I purchased my Jeep here and absolutely loved the car buying experience from start to finish! Dee Nielsen was compassionate, knowledgeable, caring (she spoke highly of my sons behavior and acknowledged his patience with me during the three hour experience), she was professional and was determined to make sure I left the dealership with a safe and reliable vehicle...that I would also love! Overall, the team here speak at you friendly, are patient and the location is clean! Thank you! 🧡

You guys are great!!! Thank you for taking the time to help me find just the right Jeep!!! I would recommend anyone looking to buy. Go to the store off I 25 and Arapahoe. Mason S / Ryan L / Canin R were absolutely great guys to work with.. Could not have been treated any better....

All good. But your diagnostic price IS way too High. I would not bring my car to u for that. You are more expensive than every other place.

I had to take my Jeep in for a recall part. They were finished with my fix in about an hour. That was a lot faster than expected.

Very pleasant n efficient

Eric, GM and Kevin, Salesman were very helpful in working with our needs and items of importance.

This was perfect. He told me two hours and it was 1 hr 50 minutes. I give him an 11 on a scale of 10

Very satisfied with there service. It takes a little longer than most dealerships for service. They are very busy most of the time in the service department.

Brought my 2007 Jeep in for an oil change a long time ago at this location, took my Jeep in to my regular mechanic a month later and he told me my Jeep never got an oil change and it was long overdue. The people at this place LIED about giving me an oil change and put my car in bad shape and could have potentially put me and my family in DANGER. If you want rude service and people to lie about the service they get you and put your life in danger, then this is your place. To the person who manages this Jeep, you need to take a good look at your life if you are okay with letting your employees ruin peoples cars and putting peoples lives in danger. Also, the phone number they give you for the GM doesn’t work.

I got a used car with them a little while ago, and I was very dissatisfied with the whole experience. I will never give them my business again nor recommend them to anyone. This is a NO Haggle dealership but they sure like to haggle with the price of your trade in. The back and forth over how much they are willing to give you is tiresome. I understand it’s a necessary evil but then they have to disappear for 10-15 minutes to go talk it over with whomever, and once they present the new number they want your immediate answer. We did this back and forth at least 4 times and that's just discussing your trade. What they FAIL to mention is there is a mandatory theft protection product they force people to purchase for $399 on top of $599 handling fee. This mandatory theft protection fee aggravated me the most. It should not be mandatory. The night I went to purchase the car there was an ice storm. The whole car was covered in ice. I gave it a quick test drive didn't notice to much out of the norm, but the very next day, in the light of day, an ice free windshield I noticed a crack right behind the rear-view mirror. I called the dealership about the crack and of course they knew anything about it, and they couldn't do anything. They said the crack happened after I left the dealership. I drove this car 25 miles and think I would notice something smashing into the window and causing a crack to form. I contacted a manager to work things out but he was dismissive, claiming he couldn't see the crack in pictures they had of the car, but I don't know how you could when the pictures are from 20 feet away. It wasn't possible that their people missed it either, according to them. I just wanted them to do what was right. Less than five days owning this car I noticed this weird noise coming from the roof, but then I thought back to how they handled the cracked windshield. I wouldn't dare call them so they can dismiss me again. The salesperson also claimed they detailed the car before they gave me the keys, but they didn't clean anything, the dash and windshield were dusty and dirty, debris in the seams of the seats, they even stuffed the dealerships paper mats under the seat.

Just bought a 2014 Jeep Grand Cherokee and couldn’t be happier. The Jeep was exactly what I was looking for and the price was unbeatable. They made the whole experience enjoyable and the two salesman Mason and Charles and Matt in financing took great care of me. I’m a very pleased customer and would highly recommend buying a Jeep from these guys!

Cody was very helpful and did a great job. The whole team there did what they could to ensure I was happy and got me the truck I was looking for. Love my truck!

My Review of AutoNation Chrysler Jeep Arapahoe Tim R. 3/20/2019 Reason For Visit Service "Terrible service!" I have a brand new 2018 Jeep Wrangler Unlimited I took in 9 days ago. I had a knocking noise in the front end at low speed. Alec the service adviser on Monday was nice and called me that evening and ask to keep it another day. That was the last I heard from anyone, I had to call and Alec was always off that day no matter what day it was. I spoke to the sevice manager on Tuesday (I called) he was rude and a jerk! Wednesday was a blizzard, Thursday was a make up day. So I called Friday because, you guessed it no one called me. They couldn’t find the problem so they ask I’d a Tec could drive it over the weekend, I let him. Monday a week later, no call. I called Tuesday and they said they needed to drive it (“really” I’m not making this up) called Tuesday night and said it ready and there’s no noise. I picked it up today Wednesday and it sounds exactly the same. I personally recommend not ever going here for anything! The purchase was great with James (Andrew he goes by) but if this is their level of incompabency they do not desire your hard earned dollar! Customer Service Quality of Work Friendliness Pricing Overall Experience I Recommend This Dealer: Employees dealt with Alec and many in service......

Levi Lutes was awesome, very conscious of our budget and zero pressure. He found us the perfect used car and we are very happy with our purchase! All 5 stars go to Levi. the finance “Guy” on the other hand was full of pressure and very disrespectful, when I chose not to select one of there packages that I do not want he told me “when you break down I want you to come find me and tell me what the cost is and I will laugh in your face”. If all paperwork was not already signed I would of left right there. This pressure process needs to change at the end of the vehicle purchase.

I have worked in the automotive industry since 1997 covering all aspects of service. From full service repair, detail, concierge services, maintenance etc. I generally try to avoid Dealerships, if at all possible, for any service work due to their reputation for being overpriced, having poor customer service, lack of compassion, run around, time delays,and so many more negatives, you all know what it's like. I have never used this dealership for service before and can assure you after my recent experience with them I will not use them again. They are the embodiment of the negative cliche dealership reputation we all know too well. It cost more than expected or quoted, price kept changing, it took almost a week to even tell me the problem, impossible to reach anyone for information, no follow up, did not address initial concerns until vehicle was promised completed. One word sums it up TERRIBLE! Updated 3/15/19 as a follow up to this review I was sent a reply indicating that the general manager would like to discuss my service experience with me. It was an automated response as the phone number was an generic 877 number directing me to their automated phone system. I left a message for the general manager and have not received any return calls. I attempted to make an appointment to address check engine light related to transmission repair I just paid for, the proceeded to tell me I would have to pay another $179 for them to look at it again regarding same issue I just paid almost $3,000 to fix. They seem interested in covering their rears but not providing better service.

SALES PEOPLE YES! SERVICE AREA NEVER AGAIN Buying my Jeep was the best car buying I have ever had. Getting it serviced has been some of the worst I have ever had. My experience started off well. I had a 2pm appointment for my first oil change and tire rotation as part of the Jeep wave program. I showed up 15 minutes early and they had me drive in right away. I was in no rush so I said 3:30 is when I needed my car back. I had no trouble giving them some time since I had nothing to do til the later afternoon. Here is where the trouble begins. A few minutes after 4 when I was really starting to worry about making an appointment is when they said it was ready. I get Get the key and hop in. A tool was just tossed in my cup holder. So that made me question why it was there. On a whim before I left I decide to hop out and look at the tires. That’s when I notice the lug nuts no longer match. 3 tires all match but not front driver. I got back inside to ask what’s going on. Tool was locking lug nut key (good to know) and three tires have the locking lug but but the one was now missing. Who ever worked on my car lost the locking lug but and just decided to put a regular on and not tell anyone. So I question what’s going on. I get told they will give me a new set for all 4 tires but it’s going to take another 20-30 minutes and it’s already 4:10. I don’t have time for this. The only response I got was if it I can’t do it now I can schedule an appointment cause techs start leaving at 5:30. I’m like great I have to go I am going to be late so I have to schedule for over a week out and waste more of my time to fix their screw up. I then get told if I don’t schedule the appointment right when they open at 8 am then I will have to wait cause they will have other cars in front of me. I schedule and rush to barely make my appointment. At this point I was already 2.5 hours for an oil change and tire rotation. I barely make my appointment and as I am leaving I am still livid about the total lack of care I got from them. I decide to go back and speak to service manager because I am livid. I ask to speak to service manager. I lay out everything that happened trying really hard to keep my cool. He tells he heard about what happened but didn’t know it was not resolved and tells me is they can do it now if I have time, and that his guys work on 3-4 cars at a time and mistakes happen and I should always check out my car no matter what place I go. It will be addressed internally and he has no answers and will not have answers for me as to why it happened. Way to inspire confidence. It takes another 20 minutes to get a new set put on. When the person is done all he does is hand me the locking tool and say your all set over his shoulder as he is walking off. I get out look at tires and realize there is no one there to let me out. He must have decided I needed to stay locked in the garage. I had to go find someone to open the doors so I could leave. All told, I spent about 3 hours just cause I needed an oil change and tire rotation, and not a lot of concern about what they tried to pull. The only thing I can believe now is it is either gross uncaring negligence that the person decided to not look for or correct the missing lug nut and hoped I would not notice that he slipped a regular one on, or that they are so incompetent that using a locking tool on 3 tires but not the 4th does not register. So if you got service the afternoon of 3/15/19 check your tires! You might have a locking lug nut you cannot remove! I do not care how many more free oil changes I still have coming. I will not be returning there. The lack of concern and either incompetence or accepted shady dealings from service make me feel paying some place else is worth it. I don’t have 3 hours to waste to hold them accountable and honest every time I need an oil change.

Was a really smooth process didn’t feel pressured like most car places my man Richard helped me out he’s a good guy..!!! Definitely would recommend

Brought my car in for a second opinion, after initial repair shop determined scope of repair was beyond their diagnostic abilities. (Which I appreciate that they know their limits, it's called integrity. A lost concept at Chrysler/Jeep dealership on Arapahoe road.) Dealership wanted $179 just to pull my vehicle into the shop essentially, with the false promise to apply that money towards repairs. (Never happened) check my invoice crooked dealer. Four days later I haven't heard anything from dealer so I tried continuously to call and find out what was going on with my vehicle. Impossible to reach anyone for information, although when you drop off they have 9 people sitting at desks doing nothing? I made it very clear I didn't want to invest too much into vehicle if repairs were expensive, I'd much rather apply money towards down payment on buying a new vehicle instead. Repair estimates kept changing, time for completion way longer than expected, no follow up I kept having to call them? Loaner car was offered after repairs were alread completed. They sucker'd me for $3000 ($1000 more than I told them I was willing to spend). I Completed online survey and they fooled me into thinking that the manager wanted to contact me regarding service concerns. Oh wait it was actually just an automated reply directing me to their automated phone system, to save face online. Left message no return call. Service center unwilling to connect me with any decision maker to address concerns. Instead they had a sales representative call me to sell me a different vehicle? xxx!!! 6 days later check engine light related to transmission repair came on. I called dealer to report issues and they stated they would be Happy to look at same issue for another $179 fee!!! They don't care, and they wonder why people have such a negative opinion of dealerships. Avoid this place!!!

Great service, friendly staff, overall excellent experience

Great job by Dee making buying a car an easy, productive, and fun experience. After filling out a form while searching for cars on Costco, Dee reached out to me. We met at the dealership that night, and she was informative and easy-going and guided us based on what type of vehicle I wanted. She made the buying process straightforward, and we left feeling very good about how everything went.

Received a recall notice. I called to arrange the recall service and was told that the parts for the service were back ordered and I should call back in a week or so to schedule? I asked the tech if I could schedule for two, three weeks out and he could call me back if there were further delays with recall parts. I also requested that while the vehicle was there, they perform the 30K service as I was just under that benchmark when making the appointment. The tech said he would add that work to the appt. Fast forward. I dropped my Jeep off during a Sunday for a 7:00 am Monday service time. I completed their drop off form and included all service requests, again. Monday afternoon I called to get status of my Jeep. The service was completed but only the recall service had been completed, nothing else. I had to reschedule another appointment to get the service work done I had requested. The acutual service work I have had done here has been good. The logistics surrounding getting to the point of service is always baffling. Can’t two or three service items be done during the same day? If not, that’s ok, just tell me that and let’s figure it out before I pick my vehicle up. Also just never heard “we’re sorry” only “whoops, looks like you’ll have to reschedule, when is it convenient?” It was convenient today, the day I scheduled my Jeep service three weeks ago. Next week my hope is that ALL service items get completed the same day. Come on, step it up! Talk to your customers. Over communicate. READ your service requests. Do what is requested or have a conversation with your customers on why it can’t be done.

Exceptional care and service from Cary Wentz, salesman

Don?t bring your car you?ve purchased from here back to get things fixed that are ?under warranty.? They don?t uphold what they tell you during the buying process. Very disappointing.

Richard was an awesome and friendly person, service was great everything was ready when we got to the dealership. My kids loved the cookies he brought them that did get him brownie points.We did come from out of state just to purchase a Mini Cooper good decision enjoyed our experience. Thanks Auto Nation

My contact Mason Sheveland knew everything needed for my fully informed decision. He also went above and beyond for me on the delivery. Go see him for a professional top notch experience. Steve

Total rip off in the service department manager is the worst I would never ever go to this dealership again told me 299 on the phone then 520 when I was dropping off my car manager hid in a meeting for 25 minutes after telling me it would be 10 finally had to leave worst experience I've ever had

Fast, right the first time

Overall ok but I checked the overall review they give you on the vehicle and it said everything looked as far as fluid check. I thought I was running low on washer fluid so I checked it after I left. Nick marked it ok, but the fluid was basically empty. After I left I went to auto zone and bought fluid then filled it myself. It makes me think they didn’t check any of the fluids and just marked everything ok. Did they really check the vehicle overall?

This dealership was very helpful. Cary was a great salesman and helped us find the perfect Jeep. They weren't pushy or demanding. I would recommend this place to anybody looking for a new Jeep.

DO NOT take your car here for repairs. Brought my new car in for a simple repair yesterday and when I returned to pick it up, there was a crack on the windshield, right in front of the drivers center view. When I demanded they fix it, they refused and said there was nothing they can do because "there is an impact mark." No sh*t there is an impact mark, how else would the crack have gotten there?! I'm obviously very aware that there was not a crack on my windshield right in front of my view when I brought it in. Also tried to charge me $90 for an oil change (for a car that does not require synthetic oil). Ridiculous. Karma will have to handle this one I guess since they refuse to fix the crack they caused.

DO NOT take your car here for repairs. Brought my new car in for a simple repair yesterday and when I returned to pick it up, there was a crack on the windshield, right in front of the drivers center view. When I demanded they fix it, they refused and said there was nothing they can do because "there is an impact mark." No sh*t there is an impact mark, how else would the crack have gotten there?! I'm obviously very aware that there was not a crack on my windshield right in front of my view when I brought it in. Also tried to charge me $90 for an oil change (for a car that does not require synthetic oil). Ridiculous. Karma will have to handle this one I guess since they refuse to fix the crack they caused.

DO NOT take your car here for repairs. Brought my new car in for a simple repair yesterday and when I returned to pick it up, there was a crack on the windshield, right in front of the drivers center view. When I demanded they fix it, they refused and said there was nothing they can do because "there is an impact mark." No sh*t there is an impact mark, how else would the crack have gotten there?! I'm obviously very aware that there was not a crack on my windshield right in front of my view when I brought it in. Also tried to charge me $90 for an oil change (for a car that does not require synthetic oil). Ridiculous. Karma will have to handle this one I guess since they refuse to fix the crack they caused.

Great Peps helped me by a used car very friendly... great price... Gary was amazing!

Richard was very friendly and very nice to us with a lot of knowledge of the car I've bought at a super price. I definitly give a 5 star rating.

Found a Jeep Compass I was interested in on-line. Canin contacted me and said that particular vehicle had some mechanical issues and was not available, but there was a similar vehicle I could take a look at. I made an appointment to test drive it for 3 PM that Wednesday. I arrived, and after waiting about 15 minutes, I was told.he was not there. They had a different sales associate, David, come to help me. We test drove the vehicle and I decided I would purchase it, confirming I had five days to bring it back if I was not happy with it. I closed on the vehicle with Joseph. So much time had passed and it was after 6 PM before it was all said and done. Katie, the receptionist, was awesome. She knew I couldn't drive after dark and had the vehicle "delivered". I brought the vehicle to my mechanic first thing the following morning to have it checked out. He said there was an engine oil pan leak and the brakes were near end of life (15%). I went immediately back to the dealer that Thursday afternoon with the intention of getting these issues corrected, or I would return the vehicle. When I arrived I asked to speak to David, but Joseph came to tell me that David was not in.They insisted that their mechanics' inspection shows no problems. They would not be able to look at it that day, and David would call me the next day. I mentioned my concerns that I didn't want there to be a problem if the vehicle was not returned in the 5 days. Joseph said not to worry since I already brought the concerns to their attention. When David called me on Friday, he said that their mechanic said the brakes were fine and that "There's bound to be some leaks in a vehicle with over 88 thousand miles on it." He said I could bring in the invoice for the leak repair and they would pay half, but nothing for the brakes. I found this to be rather condescending. My prior Jeep Compass had over 119 thousand miles on it and had no leaks. I told him I would get back to him. I called on Saturday and spoke to Joseph expressing my concerns and not wanting to deal with David anymore and that I found the offer to pay half of the leak repair unacceptable. He said he would have a manager get back to me. After having the weekend to think things over, I discovered the car loan listed on an existing bank account. I was concerned that the amount was for the full price of the vehicle, not the balance after my down payment. I went back to my paperwork and noticed the extra charges for warranty and care package. While working the numbers with David initially, I declined all other charges. While closing with Joseph, he talked about roadside assistance, free oil changes,(how is it free if there is a charge?), powertrain warranty, etc. I thought these were perks of doing business with Arapahoe Chrysler Jeep. It was never said aloud that there would be extra charges for these. That was the final straw as to my decision to return the vehicle. If I had gone to some Joe Schmoe on Craigslist to purchase a vehicle, I would expect there potentially being some problems. I went to a reputable dealer with guarantees to avoid this. When I arrived on Monday morning, day 5, I was told to have a seat while they retrieved David. While waiting, Joseph came over to me and asked if anyone got back to me. No one did. I told him I was returning the vehicle.FIRST thing out of his mouth, "Your 5 days are up!" (!!!) I then went on to say that I did not want those extra charges and he said I understood what I was signing for, that he was pissed off and walked away saying he didn't want to deal with me. When a manager, Phil, finally came, he had his mechanics look at the vehicle and conceded with the oil leak. He also showed me the actual brake pads (I hope) and showed me with calipers that there was still a good amount of life left to them. ((about 50%) The leak was repaired and I kept the vehicle. During the initial detailing it had a very strong chemical odor. When that had finally dissipated, I could tell the vehicle belonged to a smoker and had that nasty stale smoke smell. I did mention this to Phil, but it was not addressed. Phil did get me a spare key made as I only received one key when I purchased the vehicle. If I didn't advocate for myself, I could have really been taken advantage of.

My credit was pretty bad and I had been looking to buy a Jeep wrangler unlimited. I had applied at a few other places before getting in touch with Megan, all those other dealerships were quick to say they could help but tried to get me in just to try to sell me another car. I did not have that problem with Megan or Autonation. As soon as I was put in touch with Megan she ran my credit and found Jeeps I could get with money down. I never had to go in and play games. It was all handled over the phone, she bent over backwards for me and it all ended up working out. I still cant believe with my credit I was able to get the car I wanted. The whole experience was amazing. I have a 90 day warranty from Autonation and purchased an extended warranty. I got a 90 day Sirius xm subscription and now my puppy and I go everywhere. It came right in time for this winter weather Colorado has been having. Thank you Megan and Autonation. Anyone looking for a car I highly recommend Megan. She is a no games making the customer happy kind of saleswoman.

Jeremy Ellingwood (https://www.facebook.com/profile.php?id=1151220142)was very rude during the financing of my vehicle. After explicitly telling him multiple times that I did not want Gap insurance for my used car he proceeded to put it on the vehicle anyway. I also asked him to reduce the months of my payments and increase the payment amount but from looking at the documentation afterwards it looks like he just increased the sell price of the vehicle. I should have went with my gut to walk out on the sale, but in my anger I didn’t check the documents like I should have. 0/10 would never get a car from here again because the dude financing doesn’t understand what the word no means.

Gus was awesome to work with and found me the perfect used Jeep. We are repeat customers and definitely recommend working with him. Matt and Joe are great to work with too.

Horrible experience in the service department. Have called to speak to GM twice and have received nothing back.

The system that the services reps use don?t seem to have a schedule call back to contact the customers with updates when a repair is expected to take longer than a few days. I recommend that such task items are added to the system.

The work that is done on the vehicle is excellent. However the communication about the vehicle is severely lacking. I left messages for the service department and they never called back. I had to get one of the operators to hand carry a note to the service department to find out the status of my vehicle, the operator was kind enough to call me back as soon as she found out for me. More unimpressive yet, I had a 10:15 AM service appointment, my car didn't see the oil change bay until 4 PM. I was told they had over 30 oil changes that day, so that tells me service appointments mean just shy of nothing.

Trackhawk roofrack looks awesome. Thanks, Team!

The work that is done on the vehicle is excellent. However the communication about the vehicle is severely lacking. I left messages for the service department and they never called back. I had to get one of the operators to hand carry a note to the service department to find out the status of my vehicle, the operator was kind enough to call me back as soon as she found out for me. More unimpressive yet, I had a 10:15 AM service appointment, my car didn't see the oil change bay until 4 PM. I was told they had over 30 oil changes that day, so that tells me service appointments mean just shy of nothing.

Staff and people are very friendly, helpful and walk you through the process w great knowledge. I share and would recommend everyone to them. My purchasing experience was amazing they treated me with great profession.

Very easy to work with. Showed us all our options.

Thank you for you outstanding and great service. I went to view and test drive a vehicle was interested in purchasing at a later time and ended up purchasing the same day quick approval 0 down pymt paperwork done within an hour. Satisfied thankful and happy with my purchase and service. I will recommend your business in a heartbeat. Thank you may your business and service continue to grow and prosper.

I had a great buying experience with Autonation! Gus Dibella was amazing to work with, he was very thorough during the entire sale, explaining features and options for the Jeep Cherokee I ended up going with. Everyone was extremely friendly, and I feel like I got a great deal. I will definitely be doing business again with Gus and autonation!

Once again, dropped off at 8am for appt. No calls all day, call them and get put on hold for 15 min. I call back and told my jeep wasn?t even looked at yet 3:45pm I?m afternoon. Very disorganized and poorly run facility. I?m out.

I highly recommend going to Autonation Chrysler Jeep Arapahoe, Gus Dibella got me a great deal and really went above and beyond to make sure I was getting everything I wanted and needed. I will definitely be back to by more cars in the future!

Kevin and Joseph were very professional, knowledgeable and friendly. We feel we got an extremely good deal on the 2017 Jeep Grand Cherokee Laredo Altitude and the trade in of our 2010 Ford Explorer. The only negative I have is that the Jeep did not come with an owners manual which is causing us a lot of trial and error with using the vehicle operating features.

Check in was easy, work was done as promised. Service manager was great.

They did a great job on my car. Just wish I didn?t get the extra recommendations of what my car ?needs?

The parking situation at the Arapahoe facility is my biggest complaint. Finding a place to park when dropping off a vehicle was very difficult. I realize you can only do so much, but any effort at improving it would be of great benefit to your customers.

I used the USAA car buying service, which allows military veterans to shop for certified vehicles from participating car dealers. The buying experience was not good because the sales manager added an additional cost to the initial prices of the vehicle. The price of the vehicle along with taxes and dealer handing fee was expected, but not the cost for auto theft protection, which was already installed in the vehicle, The auto theft protection should have been part of the price of the vehicle and not an optional cost. The sales manager refused to remove the total cost for auto theft protection that was not originally disclosed in the TrueCar value price listing of the vehicle. The sales manager did offer the cost of auto theft at cost, which I did not expect to pay. Also, the spare keyless remote fob was not available or provided (apparently lost or missing) and the manager did not provide me with a spare or replacement. In all, if you add the unexpected cost for auto theft $299 ($100 discount) and the dealer cost for a replacement keyless remote fob, I probably paid more than $500 than expected. The AutoNation pre-owned advantage slogan for 1 price, no haggle price for "the price you see is the price you pay, no games, no uncomfortable negotiations could have been used. The price online was not the price I ended up paying (excluding taxes and dealer handing fee).

Great Shop

The people that help us, were very friendly and very helpful !!!

Great service! Levi Lutes got me set up with a new Jeep and was great to work with. He continues to answer any questions I have and has been very helpful throughout!

oil change check everything

This dealership is absolutely incredible! Their leadership and finance team helped me to get out of my old vehicle that I was $10,000 underwater on, and get me into a brand new vehicle with a much better interest rate. They used rebates and small miracles to make this happen, as almost all of my negative equity was erased in this deal. It's truly amazing what they've done. On top of it all, they were beyond professional and courteous. I had an uneasy feeling when I first came in due to the circumstances of my credit and prior loan, and they made me feel comfortable and at ease throughout the process. I can't say enough great things about them. I highly highly recommend buying your next vehicle at Autonation Chrysler Jeep!

Not a very good experience. As I was looking at the Tesla X and very unprofessional gentlemen approached me. He didn't give me his name or introduce himself. He immediately began to try to sell me on the vehicle when I explained that I was looking for a Sedan he mediately walked away away without saying good bye or anything. He didn't even try to offer any other options it seemed that was not in a good mood. There are too many other dealerships that will respect your time and money.

I am extremely pleased with my entire experience at the office yesterday! Canin and Joanna were so helpful and pleasant and made sure I was approved for the car I wanted and customized my options to fit my budget! I'm sure my entire time leasing I won't be disappointed. I would highly recommend AutoNation to anyone.

The sales team especially Trevor was great and made the jeep purchase a very easy deal.

Scheduled an oil change for 9:30 am and was told work would take an hour. After waiting for two hours I checked in and they were just about to get started on my jeep. What's the point of making an appointment and having an option to wait when you're not told they're running behind and you end up spending hours at the dealership for a simple oil change? Great customer service people!

In and out in less than an hour

This is the second car I have leased from Jeep on Arapahoe. My experience this time around has been awful. They are extremely pushy and even when I told them what I was comfortable paying they didn’t listen to be and tried to get me to pay more. Then comes the lisence plate situation. Keep in mind I jsut paid for plates in April 2018 and I got a new car in September, due to the fact that they kept sending my paperwork to the wrong county I was given two different extensions on my licenses plates. When I finally got my plates I wasn’t given the right credit from my prior plates due to the fact the dealership took so long to send in my paperwork. When I went to discuss this with the manager he pretty much said that’s what you would have paid before and there is nothing that can be done. I will never do business here ever again and will make sure no one I know purchases a car here as well. Stay away from this place, you can get jeeps elsewhere!

Alec was very knowledgeable with my vehicle. He got my vehicle in for service same day and finished before the timeframe he gave me. I would recommend going back definitely!!!

I will give 5 starts for Richard salesman !! We bought our 2018 Jeep last November!!! But 0 zero stars for service department 😡😩😡. They don’t care about customers, they don’t make any effort to help or make faster service. I wish I could cancel my purchase!!

Had an oil change, was done in a timely manner and very friendly service!!

Booked appt online. Website very vague/doesn't tell you pricing/recommends "service package". Employee that greeted me didn't want to be there at all. Replied with "it's going" after asking them how their day was. Same employee originally quoted the "service package" I selected upwards of $750. Started writing down certain service prices on clipboard/never looked them up/nothing to back up numbers. Eventually worked bill down to $250+ after eliminating some services. Car still doesn't drive straight after I got a tire alignment/rotation. Was looking to get new rims/tires from them in the future. Will not be doing that after my experience. Look to service my car someplace else.

They drove to another lot to get the Jeep I wanted, went above and beyond to assist.

Very bad experience today. My car was not serviced. Tires weren't rotated. I doubt whether they did an oil change either. So messed up. They told me the battery had corrosion build up on the terminal and they would clean it up for me. Guess what it was not even touched. I would suggest no one should go here to even buy or service their car. Guys please avoid this dealer at all cost. Even if it's the last dealer on planet earth

Had an issue at first, but Wes and Todd in the service department identified the issue and went above and beyond with making sure I was happy! When they knew there was a problem they rectified it. I would certainly say that this AutoNation has excellent customer especially when it comes to rectifying an issue. Thanks!

So happy with my new ride !! This is exactly what I wanted !

This place is incredibly rude. Called to find out information about my jeep purchased at this location and was told to contact the company they bought out. The company they bought out does not exist or have contact information. At that point the lady on the phone told me "well thats not our problem" I will never go to this location for service or to purchase another jeep. That business will go somewhere that knows what customer service is.

AutoNation is a well-oiled machine. Everyone rallied to get me approved and driving a new Tacoma within two hours of walking in the door. I would recommend this dealership to anyone wanting to save money on a vehicle and feel confident about their purchase!

Usually phenomenal service. Today took over 2 hours for an oil change. Bad day maybe?

Their customer service is fantastic. very attentive. very helpful and knowledgeable

Poor service again. After scheduling an appointment and dropping my Jeep off for an oil change, 8 hours later I was called and told my vehicle was ready. Arrive and oil not even changed, expected to wait an additional hour. No loaner car available for me. Will not be using Autonation for service again. They're too busy all the time.

Awesome experience. Quick and easy to by auto from auto nation. David made this process easy.

Brandon the service advisor was great to work with. Got my Jeep in and out for my oil change and tire rotation. I highly recommend the team at Autonation Service.

I'm really impressed with the great personal attention they give u with know pressure.

Wonderful help!!!!! I would recommend this dealership

I worked with Megan on an internet purchase of a used vehicle and it was flawless. I really appreciated that I could reserve the vehicle. Megan made sure everything went smoothly and helped work around a small glitch in the payment process. Highly recommend her! Completely dislike having to meet with the Finance Director and listen to the spiel about buying extended warranties - though that's the industry standard.

I have purchased 2 Jeeps so far from Richard Farris. I even switched dealerships and followed him to AutoNation. He is the best. Super friendly, knowledgeable and professional. I would highly recommend him for your new or used car needs. He goes above and beyond.

My seat heaters in my 2017 Grand Cherokee barely work. The low setting produces no heat and the high setting feels barely warm. I was scheduled to bring my car in on a Saturday to have it looked at. I received a call 2 days prior stating that there is nobody to diagnose my car issues on Saturday’s so I would have to bring it in during the week. This dealership doesn’t provide a loaner vehicle and only provides a shuttle within 10 miles, therefor I had to take a day off work to bring it in. After having my vehicle from Thursday night to Saturday afternoon, my issue is not fixed. I was simply told they are operating the way they are supposed to and they did a flash update to the software. I was previously told by another dealership they would plug something in to see what temperature the seats are heating to. When I discussed this with Brandon, he told me they don’t have any way of doing that and he doesn’t know what they were talking about because he has only worked there for 2 months so he doesn’t have that knowledge. So, I am left with the same issue with no resolution in sight. I previously owned a 2015 Grand Cherokee which had seat heaters that worked so I know the difference! There are also reviews online about this problem. There are other reviews stating the seats get so hot they burn their butts. Mine are NOT working properly and this dealership does not care.

Very responsive honest service.

Terrible. This is why I drive all the way from Dove Valley to Autonation Jeep on Broadway...

We were told that our used vehicle had received an emissions test and when we went to register the title found that it had not. Wasted 1.5 hours. Twenty year old sales guy didn’t know what he was doing in general.

I purchased a vehicle in March 2018. Annually I review my credit report to check for accuracy and potential fraud or identity theft. I have a hard inquiry on my credit report from this dealership. However, by the time we even started looking at vehicles here we had all loan and financing squared away with our credit union. We put about 70% cash/trade down on the vehicle we bought and only needed a small loan, which was already approved and ready to go through our credit union. There was no reason this dealership should have pulled my credit on March 8 – I did not give them permission to do so and that is illegal. I called to inquire about this and was told they couldn’t do anything and that I should dispute it with the credit bureau. I am trying to resolve it directly with them and they are ignoring the situation. Joanna said she would have the GM call me and it’s been over two days and still no return call. A company as large as AutoNation should have procedures in place to resolve credit inquiries disputes, not just pass it off to the victimized consumer. Here is my next attempt to get this resolved before a formal credit reporting complaint is filed with the state of Colorado Auto Industry Division, as this is a violation of the Fair Credit Reporting Act. I refuse to have a ding on my excellent credit history with an unwarranted inquiry. The 1-star review does not reflect the service we received while buying our vehicle.

Very nice people. Of course, I had already decided to buy the stupid car so there's that...

Great experience with Cody in Sales. Went out of his way to help make my purchase quick and easy.

Fast, friendly and handsome.

Brought my Jeep in for a simple recall and tire rotation. I was told this service would take no more than three hours from drop off and they would call me when completed. I dropped the jeep off the night before but I had not heard from them, up to ten minutes before close, so I called them. The tech had to check in the back to see if it was done and stated it was completed. I picked it up the next day and discovered once home they had not rotated the tires as stated on the service bill. Spoke to a service tech on the phone and explained that there is enough difference in front and back tread I can tell they were not rotated. I was told the techs probably did not rotate them because the tread in the front was slightly LESS then the tread in the back tires (2017 front wheel drive Jeep with low miles ) WHAT? Even though they had it on the service order completed and billed for it(I was told at the counter it was completed as well)! I was then told by the tech a manager would call me the next day to resolve the issue but that call never came. I have no way of knowing if the recall was completed I just have their word which has proven to not mean much as of the writing of this review. AutoNation please take of your costumers!

Levi my sales person was amazing! He went above and beyond the call of duty and there was no pressure either. Ryan Kelly helped me near the end and he could not have been nicer or more professional. 5 starts is all I can give?!?

Just PERFECTTTT from beginning to send ! Thanks NICK ! Your great...ALAN M

Levi and everyone else who we worked with on purchasing our 09 jeep was very friendly and they made you feel comfortable. my wife and I were very happy with how smooth and helpful everyone was. if we ever need another vehicle we will be back because of the great service we received from them.

they could learn to properly schedule appointments so I don't have to schedule a new appointment every time I come in when they tell me they don't the correct technicians

We dropped our vehicle off on a Thursday and were told they may need it overnight. Had to call them twice on Friday to try to get status. Finally got a call back and were told they would need it over the weekend; which we agreed was fine. No word from them on Monday. We called and left several messages. Long story short no messages were ever returned from the service department or the rep. We had to call the general # to get anyone to answer the phone. That person finally got us to a service person, Nick, who was helpful. With the lack of communication, they ended up keeping our vehicle a full week. The repairs were done well, but the customer service and communication were terrible.. Also the cost of the repairs when we picked up the vehicle was over $100.00 more than we were quoted over the phone.

Great

Very helpful and knowledgable .

I brought my car in for multiple recalls, which I have still not received any paperwork or documentation for to prove those services were completed. I also had a check engine light going on and off, which, despite all the research I had done by taking the car to Auto Zone to get a reading and the information I gave them on the error code, they recommended a $2,000 oil pump replacement. I spoke with several auto shops and they each suggested Autonation did not thoroughly investigate the issue - if there's an issue with the oil pump the check engine light would STAY ON, not go on and off as I had explained it had been. I took the car to Pride Autocare and they determined, without any information on my previous experience with Autonation, that a mistake had been made during a recent oil change by an inexperienced tech, and that it could be fixed by performing another oil change to fix the part that had likely fallen off. $119 later, my car is fixed, and I will be going to Pride Autocare whenever I need anything and I won't be going to Autonation unless I absolutely have to. Additionally, the shuttle process is completely disorganized, the tech who checked me in did not communicate with me where/how to sign up for a shuttle ride. The other customers were confused and surprised as well, and when we did get the shuttle ride figured out it was disorganized and the driver dropped several people off across the street from their desired locations. Communication, pre-planning who needs a shuttle where, and organization for this would better serve customers.

Appreciate the customer service and friendly atmosphere.

Didn't purchase a vehicle from this dealership specifically but the time I spent here everyone was very polite and professional and I ultimately ended up buying a vehicle from their Subaru dealership across the street.

The service you receive here correlates completely with how much money you are about to spend. I needed help purchasing another key for my locking lug nuts on the Jeep's tires. The service department did not answer the phone so I drove in. The person I spoke with barely even made eye contact as they continued typing on their computer, and made every effort to convince me there was nothing that could be done. Felt completely disrespected. However, when I went in a few years back to originally purchase my Wrangler, the workers swarmed to me like bees to honey.

Fast courteous service. Previous negative comments about previous owners are NOT what this location has now.... ALL POSITIVE..

Everyone was friendly and helpful. Went knowing what I wanted, bought the car, and the made the process very smooth.

FAST GREAT SERVICE

Fixed our jeep on the cheap

My experience with Auto Nation was very poor. It took 2 full days to complete an oil change. I am still waiting for a callback from Wes the service manager. The customer service and responsiveness is sub par.

Richard was one of the best salesmen I have dealt with. The entire staff was friendly and helpful.

Tom took good care of me. He also made sure to go over my service history and we talked about my next couple visits and what I would likely do to take good care of my Wrangler.

My service representative was courteous and professional. It was an excellent customer service experience!

I recently purchased a 2018 Jeep Grand Cherokee from AutoNation Chrysler Jeep Arapahoe. I don't enjoy car shopping or pushy sales people so thankfully I got Richard Farris who was absolutely amazing. He wasn't pushy, very patient, and helpful. Probably the best buying experience I've had. Thanks Richard!

3 problems, so far: 1. Warning, AutoNation sells your personal information to 3rd party companies that will hound you to death. Particularly Sirius Satellite Radio. AutoNation supplied them with my cell phone number (on national and Colorado do not call lists), email address, and mailing address. I asked them where they got my info and SSR told me that AutoNation supplied it to them. They continue to call my cell phone every week even after I tell them every time to stop, don't ever call again and remove my info from your database. 2. The used car I purchased from AutoNation Jeep Arapahoe in March 2018 came with one key fob and I was promised a 2nd key fob by the salesman. 3 months and numerous phone calls later, still no key. Now they say that I would have to purchase a replica key myself for $200. They will not even split the cost with me. Not happy about this. 3. They changed the oil in the car when I purchased it but they failed to install an oil plug gasket. Oil leaked everywhere and on everything. Had to schedule an appointment to get car looked at only to find out their service department goofed up. That cost me most of a day. Calling and speaking with a "manager" does nothing. They have my money and that's all they want so screw them. Go somewhere else. I'll never purchase another vehicle from them.

Awesome customer service. Had the pre-approved loan. Literally walked in at 6:30 pm and walked out 90 minutes later with my new "used" Ford Flex. Amy and Jeremy were on point. Couldnt be happier.

Review for Sales Dept: Excellent service. I purchased exactly what I was looking for with no haggling. The process was quick and painless. Dave Conley keep in touch with me through the entire process including additional service upgrades. I'm normally skeptical about the whole process and hate buying cars but Dave made the process simple and enjoyable. A++ Ask for Dave by name. Thanks Dave!!

They are timley and trustworthy.

I recently purchased a used Jeep Cherokee from Autonation. Since I could not see the vehicle in person, Richard Farris, my salesperson, provided me with many additional photos as well as answered my many questions. After I agreed to the purchase, Richard expedited the paperwork and followed through with until it was finalized. We were in a time crunch for delivery of the Jeep and Richard took it upon himself to make sure it was delivered on time and in perfect condition. Awesome experience. Highly recommend.

They never answer their phones!! Kept my car and never called me at end of first day to tell me they were keeping it. Called service center 3 days in a row and finally had to get someone to drive me down there to ask them where my car was. They said,” Oh looks like the guy working on it never started because he had a couple days off...I found a note attached to your car that said a lot of stuff, but IDK what it means.” So when they “fixed” it I had to bring it back a couple days later because they never did anything. Ended up having to replace my radiator on a car that wasn’t even over a year old. Then I had to bring it back the next day because they never “burped” it so there wasn’t enough coolant in it. No one owns up to being at fault and I had to beg for a rental car after being out of one for almost 3 weeks which is covered by my warranty.I then brought my car in for an oil change a month after that and they tried to charge me over $100 even though I told them i has a coupon for it from warranty. They are unprofessional and think they can take advantage of a woman since they think I don’t know anything about cars. Last time I went in because yet another problem happened with my new car the employees were all talking loudly about personal stuff because no one could hear over one of their phones blasting techno music. Worst customer service ever and no one knows what they’re doing! Don’t trust these guys and don’t bother wasting your time bringing your car in.

Ordered a Jeep Wrangler, had better car buying experience before.

Excellent customer service!! I would highly recommend getting your jeep serviced here.

Meghan and everyone at Autonation Jeep was a pleasure to work with! Everything went smoothly and they were SO helpful!

Great service ask for Jon he is amazing and made the process so easy and treated us like family and he even stayed way past 9 to help us get into our new Jeep. Thank you so much Jon!!

Services was very easy. I appreciated the organizations focus on service

Great experience - I drove 30 minutes away to go to the Arapahoe Road service department to get this type of service. I have a Jeep service canter 10 minutes from my house and can’t get this type of service there.

Richard was great!! He made this experience very easy for me. No pressure and respectful of my time also. I’m so happy with my purchase. Thank you Richard !

Service department is horrible. Left a message for my service advisor multiple times, started calling the service department general number to see if someone would anwser and continually called for 30 min straight. Finally got someone to anwser the phones to find out that they completed the repair without my permission.

Sales agent Richard Farris was amazing, kept on being honest and fair throughout our lease negotiations, went out of his way to find us the model and trim we were looking for getting it from a sister dealership. We ended up getting great value for our money so make sure to ask for Richard :)

5star service from Gus DiBella- made helpful suggestions, courteous, and made the process easy. I would recommend him to friends and family! Good selection of vehicles- clean showroom. Joe in finance was informative and easy to talk to! Our 2019 Cherokee Trailhawk Turbo looks great and will be very much enjoyed! Thank you Gus and Autonation Arapahoe

I love my Chevy Equinox from Auto Nation. Kevin did an Awesome Job helping me choose my vehicle. It has great mileage, a lot of amenities including auto start which I love. Joseph, Kevin's Manager a great guy also. Very easy to talk to and very helpful, answered all of my questions and explained things very well. I had a Wonderful experience and I am enjoying my chevy.

A perfect buying experience. Thank you!

Ask for John Hawkins!!! That dude set me up with a great new car!! He was so helpful, can answer any questions you may have. He worked with me to help me find the right car for me and, help led work out a great price !!!! Thanks to him I got a brand new whip and love it! The whole staff is great, but John Hawkins takes the cake !! Thanks fellas

Richard is the best if you are in search of a Jeep he is your man very personable and relatable if it wasn’t for Richard I would be taking the bus and got the best deal for me and takes the time to know you as a person to know what or your family is looking for thank u Richard for treating me like family “ My Car Guy Richard Farris” Check him out if u are looking anything appreciate you Richard

They sold me a dream but no vehicle

Richard Farris was the salesman I worked with while here. He was helpful and friendly and made the car buying process a little less stressful.

They were very helpful. Gus really listened to my needs and helped me from there.

Incredibly disappointed. Our salesperson was great, but everything since purchase has been awful. They are incredibly slow to pay off trade-in, and slow to send DMV information (purchased outside of my home state). When you call the dealership to ask about the progress of these things, they are not available and they don’t call you back.

Amazing sales staff! I bought a used vehicle and was treated like l I was buying a brand new 2019! Best car buying experience I can remember!

Our purchase went well. The salmon was great. We are really enjoying our "new Jeep". A personal item was left in our trade-in and not discovered till we returned home to a different state. Auto Nation packaged it up and sent it to us right away.... what great service!

We were very pleased with our experience of purchasing a new Jeep from AutoNation. DJ our salesman listened to what we wanted and showed us several that met our specific needs. I appreciate that fact he was patient, attentive and not pushy at all. Thanks DJ!

Great experience working with our sales associate Gary! He was so helpful throughout the whole process and showing me all the special features of my new vehicle! I am loving my new Jeep Cherokee!

Needed an oil change on my Jeep Cherokee and while I was there asked to have someone take a test drive with me to understand better the off noise I was hearing. Sure enough "Tom" heard what I was describing. He was kind and took the time on our test drive to see if I was correct on something not normal with my vehicle. I normally do not like going to any dealership for any reason, but the folks at Jeep off of Arapahoe Rd. were very kind, took to my needs without trying to sell me or have me look at anything I didn't need. Not your average dealership!

Excellent people providing excellent service and products. We bought a Jeep Wrangler JK Sahara. Every time I drive I get a big grin on my face. Love it.

I brought my 2015 Jeep Renegade Trailhawk in because it had recently started to lurch when the transmission tried to shift gears. Thomas David greeted me at the door, took all my information, and told me not to worry, my Jeep would go through a full diagnostics check. He called me back later that same afternoon to let me know my "Little Jeep" was ready to go. He really put me at ease. One of the parking light was out as well, and that was replaced within 30 minutes. My Jeep now runs smooth again. Thank you!

Outstanding service. I was scheduled for a sound system upgrade. The job began on time. However, it was a bigger wiring job than anticipated. My service writer was outstanding. He provided me with a loaner car at no cost to me. The job was completed by late afternoon. I was very pleased with the installation. It all worked perfectly. I will definitely be back when it's time for a new Jeep. Probably in 2020.

Brandon was on point, from start to finish. I gave my parameters and he had vehicles lined up for me within MINUTES! He was great!

I did not purchase my Jeep Cherokee from this dealership, but I was required to get my vehicle serviced by a local Jeep dealer, so I scheduled an appointment with Jeep Auto Nation on Arapahoe Road. Out of the gate my first visit was miserable. I pull up and was not greeted by any service member directing me where to go/park/go inside, etc. even though there were employees in and out of the shop. So I parked my car blocking the bay doors, and walked into the service area. Every desk in the room was occupied by service members and out of 6 members and a handful of other workers milling about in the background, I was never acknowledged even though I was the only customer in the room. In fact, I walked up to each desk and over-exaggeratedly inspected the name plates at each desk looking for my assigned service advisor. Finally, a man from the back of the room saw that I needed help and came up to get me started. He took my information, and seated me in the waiting area. I got a courtesy ride while being lectured by the courtesy driver that she will not do a drive on I-25 during Rush Hour. Finally after dropping my car off for a 7am appointment, I waited and waited and waited for an update. No call came from the dealership telling me what they found, or to even update me on the process. Keep in mind this was just an evaluation! The dealership was not even performing any service on my vehicle that day! I did not get my car back until 6:30pm. Acceptable if you're having major engine work -- Unacceptable for a diagnostic on the vehicle's electronics. When I picked my car up, I was told the part had been ordered and they would call to schedule when it arrived. I called a week later to follow, and after going through a series of phone transfers, I ended up speaking with a Parts guy (who was the most helpful out of everyone I dealt with here) who told me the part order had never been given to him, but assured me he would handle it right away. From there the rest of my experience was pretty straight-forward. But I want to end with this...getting your vehicle serviced is stressful because as a customer it's one of the most expensive things a person owns, you're never quite sure what the cost of any particular repair will be, and having to organize transportation when you're without a vehicle is lesson in logistics and planning and improvisation. It's crucial a dealer's service department go above and beyond to alleviate the stresses of dealing with ANY car repair, and AutoNation failed every step of the way! I bought my Cherokee from a dealership across the street. I get all of my oil changes and service work there because it's been nothing but white glove service every time I pulled up to their bay doors. If I could've taken my Jeep there, I would've. But I really would consider somewhere other than AutoNation Jeep on Arapahoe Road.

Very quick. Got us in and out. No time wasted. The car was very clean and detailed

I had an appointment for an oil change on Saturday 10/27/18 and while I was waiting, Tom David let me know they could take care of the recall item on my Jeep. I appreciate the fact this could be done while I was already there and would not need to bring it back again to have that done. Mr. David was very professional and I feel he is an asset to your team. Thank you.

My experience was a good one, Andrew was our sales rep, did a great job, worked with us. Moved along the process quickly, worked to get us as many rebates as possible.

Levi helped us with our purchase from start to finish. He was very courteous and helpful both during and after the sale. The entire process was very quick and simple with no inconveniences. I would recommend Levi and Auto Nation to anyone.

Service great. Fob programming $85 is ridiculous

I went in to the service department expecting a fight about a warranty repair. They not only did the warranty repair, they also did a recall that I wasn't aware of. They had the parts in stock and the vehicle was ready at the promised time. I greatly appreciated the treatment.

The service people were great . It was trying to get through to make an appointment or see if my car was ready in the shop. No one answers the phone and it keeps going to voice mail.

They have a nice inventory and friendly staff.Besides Jeeps are the best !

Our salesman, Sean Woodside, was very professional, knowledgeable and helpful throughout the entire process.

Todd answered all of my concerns about our 2003 Liberty and priced out the repair costs which were very reasonable... thank you Todd...

Worst, we bought a used 2013 car at the end of June 2018, still havent been able to get title work complete to get plates for the car. Was told when we bought the car some things would be fixed, that didnt happen. now we have had to take the car to another autonation because of a leak and overheating now that the heater has to be used. come to find out we were told that car never should have been resold. the whole cooling and heating system is shot and by the looks of what the tech found it has been shot for over a year. so much for your techs checking the cars they should have found that problem. Not happy with this autonation. will never buy from autonation on aparahoe again

I didn't have an appointment but Alec got me right in and kept me updated with how things were going. He was very personable, and explained everything so I could understand it. Although they had to fit me in, I was surprised that they had me on the road later that day.

Great service, very satisfied!

I have a 2017 Jeep Grand Cherokee SRT. Booked an online appointment (with confirmation and service advisor name) days in advance. Once I got there they had no record of it. They took me anyway which was nice. The service was for an oil change, tire rotation and a software recall. All told it took just about 1.5hrs and was happy about that. One thing is they didn’t do the tire rotation. Technically it wasn’t that big of a deal since I’m not hard on my tires. Would have been nice to get told that. Perhaps the mechanic thought I wouldn’t notice.

DO NOT BUY A CAR FROM THIS DEALERSHIP. After you buy the car they truly don’t care anymore had problems 9 months after buying my car and they said “sorry nothing we can do you should have got the platinum warranty instead of the gold”. Yet... I was never made aware of a better warranty. And I was treated like trash when speaking with “Service”. He degraded me and made me feel like my business was nothing to him since I already got the car. Very dissappointed and will not be buying another car from this dealership... highly dissapointed

As soon as I drove the car off the lot, customer service disappeared. I'm getting screwed on both ends from the Sales/Finance and Service departments on two different matters. The main issue is that there are two outstanding items involving my Jeep and nobody will give me a call back or an answer. I bought a new 2018 Wrangler JK in full, in cash in July and the dealership still has not sent the Title/Registration paperwork to either me or the DMV. I've had to purchase my own temporary registration extension once already and will have to do so again at the end of this week. I've called the dealership and been transferred around multiple times. I eventually received a number for a specific Title representative and called. She told me she'd call me back in 30 minutes. It's now been three days, I've called and left a message each day, and have still not received a call back. A week ago Monday, I brought the Jeep to the service department to diagnose why the check engine light had briefly illuminated. When I got back in the Jeep after the appointment, there was a gash in the leather of the steering wheel. I pointed this out and the service rep took pictures of the damage, said he'd draw up the paperwork with his manager, and would contact me when the new wheel would be ready to replace this one. After one week of not getting a call, I called in. I've been tossed between different voicemails, been told I'd get a call back when he gets back from lunch, passed to the service managers voicemail and assured I'd get a call back that day, left multiple messages. Still, after calling for four days, not one person has called back. This is a mess and a seriously poor customer-retention model. Seeing other reviews just like this mirroring both issues I'm facing seems to show that this location does not value their customers after they drive off the lot. The very least they could do is set reasonable, attainable expectations for the customer of when an issue may be resolved.

Extremely frustrated with this place. After a terrible experience at Autonation Jeep Broadway (their sister dealership), I came here hoping for a better experience. Instead, I got a rude service manager, they took my car without me signing anything and it took forever to get it back. I left without doing the service I scheduled on the phone because the scheduler failed to disclose they don’t work with their sister dealership as much as was let on. Scheduled a new appointment online, specifically selecting a shuttle appointment (separate from the regular drop off appointments) which said shuttle was leaving at 8a. Got here at 7:30 and had to wait for a service advisor. Shuttle left without me and the service advisor told me (after I waited and then after he checked me in) “well, the shuttle left at 7:30 and it’s 7:37” - duh, I was here and registered for a shuttle appointment so why did it leave without me just because I had to wait on you? And why did it leave at 7:30 when online says it doesn’t leave until 8a? Now I’m sitting here until god knows when. I hate this place.

I bought a car that broke, that I can't get repaired, even though it's covered under a dealer warranty! 👍🤔 I've been given the run around for weeks, from being told that my warranty paperwork takes 30 days to go into effect to being told that "whatever was wrong with your car, might have remedied itself." Umm, okay...cars repair themselves now apparently. Nope! My car still has issues not starting while in park and I have to put it into neutral to get it to start. Sorry but that's not how a vehicle is supposed to work. Two times at the dealership shop, totaling 15 days so far and my car has yet to be fixed. Thanks for the certified preowned warranty that does me no good because nothing has been repaired. This location is a joke.

They did a good job on my Jeep.

This place is a complete rip-off and should be investigated for price gouging and making false repair claims. I went there to get a simple oil pressure switch replaced on my 2014 Jeep Grand Cherokee. The part cost $63 but I was charged over $600 for the job because they have an insane labor rate of $150/hr. That is absolutely criminal! My last dealership only charged a fraction of this amount, if any. Because I had left my car there (since they told me it would take all day to diagnose) and don't live in the area, I was stuck and had to approve the ridiculous charges, especially since this was a necessary repair. They called me less than an hour after I left the dealership to inform me what the cost would be, which led me to believe that they lied about the timing for the diagnosis so I would leave my car there and be at their mercy. But wait there is more.... After I picked up my car, the service agent proceeded to tell me that I needed over $6000 worth of service/repairs ranging from a leaky radiator to major service benchmarks for a car that is only 4 years old and in great shape. The costs to make these so-called fixes should be around $200-$300 but again with their insane labor cost, would be over $6000. And that is if they are even necessary! I am going to recommend the Better Business Bureau, as well as the local trade/labor commission, investigate this place. STAY AWAY AT ALL COSTS!

I bought my SECOND vehicle at this dealer today and I couldn't be more pleased with the finance and sales team! Literally the best in the business. Levi, Moses, and literally every member of the team inside are without second. Super happy with my new Ram! The Rubicon we bought from the team in July was also super fantastic and the finance team worked their butts off to get me a stellar rate both times! Sadly, after reading the other recent comments I must say that my experience with the service department hasn't been any different. Have scheduled 2 appointments to get a power port fixed in the Rubicon that was flawed at the time I purchased the vehicle. Both times there was an EXTREMELY negative attitude, and a clear attempt at shirking the work. If they can get the service department in line, there will be no better dealer in the state! But until then I will take my service contract across the street! So If you're buying DEFINITELY go see them!!!

Sales person JonCharles was excellent. I was able to arrange everything over email which is great for me. Financing was easy, although I did pay cash. But they weren't pushy with the upsales which I really appreciate. I just picked what I wanted (or didn't want) and was out the door.

Friendly representative, Kevin K. helped us from beginning until we made a deal!! Thank you very much..

Just bought my very first Jeep Cherokee Latitude! Pick it up Tuesday great experience!!

Well since you asked for my feedback via email , here you go. The actual physical service part of my visit was fine . No issues yet. However , let me tell you about my dealings with the service writers. I , like most people work until at least 4pm. I call to make an oil change appointment so I can use the extended service plan that I purchased when I bought my Jeep from them. I was told that they do not do oil change appointments after 4pm and that if I wanted to make an app I would have to get off work early . I said , “ no since I’ve already paid you $45k for a Jeep why don’t you stay late to accommodate the working guys” I was then transferred to a manager who was able to make me a 430 app two weeks out. I said ok I guess. Now fast forward to the day of my app. I arrive at 415 and am greeted by a young , cocky guy who asks why I’m there? I say for my 430 oil change . He then asks when I made my app? I told him two weeks ago via a manager . Why? The dude then says “ cuz we don’t do appointments after 4pm”. I said well today you do!! He then tries to tell me that my Jeep service plan has expired and they can’t do my oil change . This is before mr cocky even looks to see that I have an extended Autonation service plan .... ( nice try) They did my service and while I was waiting I listened to a waiting room full of dissatisfied customers who had been waiting for over 2 hours to get their oil changed .. really ? An oil change and basic Service should not take more than 1 hours especially if you have a app ahead of time . My family has owned and built jeeps for over 40 years and yet every time I go there I am spoken to like I am an idiot.

We paid for 3 oil changes when we bought our Jeep. Had one which took us 2 weeks to get an appointment. Now they don’t do oil changes anymore. I want my money back, but am told to find another place to get it changed. Will not take our new Jeep back there for anything. Will not buy anything from them again.

4th attempt at recall part and they finally have it in stock - service department unreliable AND Why even offer a shuttle service? Signed my name at 7:30 - waited 1 hour 30 minutes for next departure with 5 drops placed ahead of me- three in DTC I understand but the 2 residentials in Aurora? And I’ve been waiting longer? I am finally dropped off at 10:45!!!

Far exceeded our needs! A ten out of ten!

Great people here. Recognize that they still need to make money. I went in knowing that they need to make money and I had a set budget and it all worked out perfectly.

I bought a 2016 Jeep Renegade here about 2 months ago, the salesman Joe seemed completely irritated throughout the entire buying process and clearly hated his job. Here we are two months later, they still have not sent over my title information so I am unable to get my license plates, and no one will call me back to get an extension on my temporary tags. Good price on the car, but honestly not worth it to have to deal with these people

In and out for a factory recall in less than an hour. Told it could take 2-3. Awesome customer service.

Excellent buying experience. Alex was very professional and knowledgeable.

They are not very good when it comes to servicing your vehicle. they charge you for repairs you already had done. they have not fixed the problem that I went there for. they never get the GM or service manager to speak to you about the problems!!!

Complete garbage. They rotated my tires and failed to tighten a single bolt, putting my life in danger. Car shook so bad I couldn't do anything but pull over. Now I cant get anyone on the phone to help. Garbage service

After much work on my part to get a return phone call from the Service Dept for 2 recalls and an engine light issue on my 2017 Grand Cherokee, I took my vehicle in yesterday for service. The 2 recalls were taken care of and the service adviser said the engine light was related to the recall. Low and behold, the engine light is back on this AM. As for the phone calls, 2 people in the service dept failed to return my calls within 48 hours and no one in the service dept ever picks up their phone. I ultimately had to get to some one in finance to get the service dept moving. Horrific service!

Definitely a **5 Star Review!** I just bought a new Jeep Compass TrailHawk from AutoNation Chrsyler Jeep on Arapahoe on July 31st, 2018 and the whole experience was great. I called first and spoke with sales associate Mason Sheveland and told him I wanted to lease a new Jeep Compass and if he could email me the numbers and the stock number of vehicle so I could look at it online. He didn't give me the run around (like 2 other dealerships did when I called them asking for the numbers). Mason was so professional and courteous (no hassle, no BS, no pressure) and called me back within 10 minutes to let me know that he emailed the vehicle/numbers over to me. Everything looked good to me so told him I would stop by that afternoon at 3 pm and if he could have the vehicle ready and the whole process was just awesome! The sales manager Emily is the one who put all the numbers together for me and she was wonderful and came over to introduce herself. Mason was absolutely a gem to work with and he went over all the bells and whistles on the jeep and even the finance manager Joanna was super nice and had me in and out of her office pretty fast. I would highly recommend this dealership, and especially Mason Sheveland, if you're in the market to buy a new or used car. Excellent customer service and I'm thrilled with my new jeep trailhawk. **5 stars**

Check out process after service was a bit disorganized. Customers were helped out of order.

Definitely a **5 Star Review!** I just bought a new Jeep Compass TrailHawk from AutoNation Chrsyler Jeep on Arapahoe on July 31st, 2018 and the whole experience was great. I called first and spoke with sales associate Mason Sheveland and told him I wanted to lease a new Jeep Compass and if he could email me the numbers and the stock number of vehicle so I could look at it online. He didn't give me the run around (like 2 other dealerships did when I called them asking for the numbers). Mason was so professional and courteous (no hassle, no BS, no pressure) and called me back within 10 minutes to let me know that he emailed the vehicle/numbers over to me. Everything looked good to me so told him I would stop by that afternoon at 3 pm and if he could have the vehicle ready and the whole process was just awesome! The sales manager Emily is the one who put all the numbers together for me and she was wonderful and came over to introduce herself. Mason was absolutely a gem to work with and he went over all the bells and whistles on the jeep and even the finance manager Joanna was super nice and had me in and out of her office pretty fast. I would highly recommend this dealership, and especially Mason Sheveland, if you're in the market to buy a new or used car. Excellent customer service and I'm thrilled with my new jeep trailhawk. **5 stars**

Buying a car, especially after an accident is NOT fun. I was referred to Levi by a friend and I couldn't have been happier. I needed to purchase a vehicle in between doctors visits, attorneys, working and recovering from a very serious accident. Levi Lutes at Auto Nation went well above and beyond making sure to have vehicles within my price range, style and quality available when it fit my schedule. He was patient, sympathetic, and so very helpful. After test driving a couple vehicles and deciding on my purchase, it was less than an hour before I was out the door. He had already explained my situation to the finance department and done the legwork to get all of my ducks in a row for me and I was on my way. I will definitely return to Levi for my next vehicle.

Levi Lutes was honest and professional. Good work ethics. Keep this guy!

1) Had some differential and transmission fluids changed. Afterward something was leaking underneath the car. They said they could check it in four days!! On an issue they caused! Friggin Crazy. 2) Had to go ask the adviser for and update as I never got a call and he seemed so out of place for me even asking. He said "Did you ask your adviser". Even though he was my adviser and had not told me that or even what an adviser was. 3) Wifi was not working in their waiting room.

love my new rubicon! great customer service and easy process overall!

received my vehicle back within the time it was promised

after making a reservation 2.5 hours is too long no more needs to be said

After telling the project manager my problem, it took 3 hours and the tech and his supervisor came up that the problem was my phone, as their phones worked. told me that their phones worked. He told me that other service people who tried to help me when I dropped by to get an appointment that their phone had too much technology and that is why it did not work. The staff recommendation was for me to get a new phone, so I did! Upon that purchase, my car still did not work with a total of 4 hours that Verizon staff tried to get things to work, taking it to Geek squad and they told me it was NOT my phone. The Geek Squad also found that there had not been a software update on my car. This was not brought to my attention during my initial visit of three hours. I did again come back to the dealership to ask why this update was not brought to my attention. A staff member was very rude in answering a question that I asked and he was not even who I was talking with. . He had just had a conversation with a disgruntled customer who was very unhappy. After three weeks of working on this problem from my phone provider to other sources, returning a new phone that was unnecessary. I was very unhappy with the service, so I chose to get another dealerships expertise. I was so glad I did! They were very nice and accommodating to my problem. They discovered the problem in 15 minutes after being frustrated with the problem with a car. I spent a lot of money on my car and wanted to enjoy the features that were available for me to use.

Always great service in the service department when I take my Jeeps here. The only suggestion I would make is adding a little more sitting in the waiting area.

Meghan was awesome. She helped answer all of our questions and got us a great deal.

Preston is the most amazing person. He made my life so much better, and stress free.

Had a great experience with Auto nation from the minute i called and spoke to Levi and he helped me with looking at the Nissan Juke and getting everything ran to Matt in financing who took care of all the paperwork. Great place and would highly recommend to everyone.

Scheduled to bring my Jeep in the week prior to the Tuesday 7am appointment. Dropped the vehicle off the afternoon prior to the appointment. Service writer left me a voicemail with problem, price for repairs, and promised date to be done which was Friday. Called him back - had to leave a voicemail. Ok’d cost and date to be finished and returned. Then left him another message the same afternoon to ensure he got my message - no call back...Called the service writer Friday morning at 11am the day it was supposed to be done to check pick up time. Had to leave another voicemail. No call back. Went to pick up at 3:30pm. Vehicle repair had not even been started!! Was told might be done by the following Tuesday! Found out the original service writer was off the day I was told it would be ready. Wasted calls to his phone on scheduled pick up day. Left the dealership, called to talk to the Service Manager. He was busy with another customer. Probably busy with another “happy”customer...had to leave him a voicemail...two hours later - no call. I am a patient and understanding person but my ordeal with this service department was over the top unacceptable and flys in the face of their superior customer service ads. My advice - think twice about getting anything but an oil change done at this dealership and always insist on talking directly to the service writer on any and all required follow up calls.

I was very impressed with staff at dealership. I found my vehicle online. sales manager, Canin Ritz was great. He definitely made sure i got the vehicle i wanted. They picked my daughter and I, at our hotel, transaction was quick, and even made sure I left with a full tank of gas. I would definitely buy from AutoNation again.

Found my Grand Jeep Cherokee online. Sales manager was great. I flew into Denver and they even picked me up from my hotel. They made sure everything worked and filled my gas tank. I would definitely buy from AutoNation again.

The test drive and buying experience was good and efficient. However, when I asked to have the shop check out a rattling noise before my 5 day money back guarantee ran out, they tried to tell me their schedule was full until after the 5 days. My salesman had to take it to his manager to get it approved to leave it with them and set me up with a loaner car. After getting my car back on the 4th day after purchase, they reported they didn't find anything wrong. I was left with the decision to keep it and get used to the rattle sound or to get my money back after only driving it for 2 full days after purchase, I chose to keep it. So far the vehicle has been good and I am getting used to the rattle sound. I later did my own research and read that 2014 CR-V's are known to have this issue but it won't effect anything else negatively on the vehicle.

I had a great experience with the sales rep DJ the manager Erik and even the finance guys. Other than having to wait about 1 1/2 hours fir my turn in finance things went very smooth. No games no hard sell. This location had a rough patch during the transition from Centennial to Auto Nation but they appear to have work through it.

Have had difficulity in using the feature on my Jeep that allows me to make hand free calls. Had a previous repair, but after a while was unable to use this feature on my car. After some time, the tech and his supervisor were able to locate the problem. I appreciated all their expertise and effort to locate the problem.

One of the worst repair experienced I have had in over 40 years of owning motor vehicles. The service advisor, AJ, was terrible at communication. I had the vehicle towed in and provided two phone numbers to reach me. I informed them that the problem was likely the TIPM, which had failed before. When they decided to replace the negative cable and service the battery to restore power, he texted the suggested repair to my daughter. She forwarded the text to me and I called, several times, before finally reaching him and discussed and authorized that repair. It took several calls again to reach him for a status update the next day to have him say that they think the problem is the TIPM. Then is took until the next week, because he was off and no one else cared or covered his customers to get a response that Chrysler would not cover their part. I had to get the service manager Wes to call me to even get a status. The Jeep ran, but the mark up on the TIPM was over 50% of the MOPAR price and they lied to me on the power repair. They DID NOT replace the cable. They cut off the end and put a lead terminal on and replaced the battery, which was still serviceable, with a cheap 40 month MOPAR battery. They did not inform me of that until I read the invoice. They also charged me the core charge for the TIPM even though they kept the part. They did refund that $125 when I challenged them on that issue, but have yet to respond to my email on refunding the associated sales tax for the core charge. Overall I should have made the repair myself, saving money and time. These guys have NO CONCEPT of customer service.

WiFi didn’t work, and I had to wait for my vehicle and planned to work from my laptop. A work station or counter height seating would be nice for people planning to wait and work off of a laptop or tablet. Waiting area could use a major update.

NEVER, EVER bring your vehicle to this service department. You will be held hostage by no communication and dishonest parts and labor. You've been warned!

The service took 3 weeks and 3 full day appointment. They replaced many parts only to find out that what was wrong wasn’t any of those but instead something the installed incorrectly last time. I had to chase the service team around as they were unresponsive, don’t answer their phones and don’t reply using their texting system. Overall, they were generally hard to work with and not great at anything a service department does.

I purchased a 2018 Jeep Wrangler JL back on March 31st 2018. Unfortunately Auto Nation Chrysler Jeep Arapahoe has not yet completed the title paperwork for it as of 12 June 2018. I have tried calling multiple times to ascertain the situation without success. I can't get the paperwork needed to register the vehicle and I can't get an answer as to what the issue is. I find it difficult to believe the Auto Nation Chrysler Jeep Arapahoe dealership does not even seem to be interested in resolving the problem for a $50K purchase--it does not take twelve weeks to complete a title. I have had to extend the temporary tag once and will have to extend it for a second time next week. I cannot recommend a dealership that refuses to engage with transparency and resolve issues. I paid the fee or the title and registration paperwork—I have not received it, I don’t know what the status is, and my calls are not returned.

I purchased a 2018 Jeep Wrangler JL back on March 31st 2018. Unfortunately Auto Nation Chrysler Jeep Arapahoe has not yet completed the title paperwork for it as of 12 June 2018. I have tried calling multiple times to ascertain the situation without success. I can't get the paperwork needed to register the vehicle and I can't get an answer as to what the issue is. I find it difficult to believe the Auto Nation Chrysler Jeep Arapahoe dealership does not even seem to be interested in resolving the problem for a $50K purchase--it does not take twelve weeks to complete a title. I have had to extend the temporary tag once and will have to extend it for a second time next week. I cannot recommend a dealership that refuses to engage with transparency and resolve issues. I paid the fee or the title and registration paperwork—I have not received it, I don’t know what the status is, and my calls are not returned.

I recently purchased a vehicle from this location (two weeks ago). After several months of research, I finally found the one I wanted with all the options. Once I contacted the dealership, Levi Lutes was assisting me every step of the way. He already had the car parked out front to test drive, and he literally ran around to ensure that I was getting what I wanted. The finance department also offered to check for financing to beat the company that I went with (they have a history to beat out USAA). The vehicle's history was made transparent, and Levi took his time explaining all the paperwork and fine print on all documents. He really made this car buying experience enjoyable, and they really know how to take care of Veterans. If you are in the market for a new vehicle, please visit AutoNation Chrysler Jeep Arapahoe and ask for Levi. Thank you AutoNation for my new car, and I love it!!

Joseph did a great job for me. I first talked to him about 4 months before we were ready to buy, he was there for me with any questions but was not pushy as we were waiting for our situation to change so we could buy. Great job!

Don’t take your vehicle here for service.they don’t care and they don’t know what they are doing

Took our Jeep Renegade in for a regular oil change. We were supposed to have free oil changes still, but they "couldn't find it" in their system...and wanted $100+ for the oil change. So, we took it elsewhere for half the price. This comes on the heels of having out Liberty in for service, waiting for parts and never getting a call back. Regular prices=way too much. Communication=Poor. All previous service for our new Renegade was good...up till now.

Service department performed unauthorized repairs. Service performed, I am told is not reversible. Now I have to live with it for the next twenty years!!!! Thanks a lot ! The work I took it originally in for was done satisfactory. Just pissed the serviced department preformed additional work after expressly being told not to perform.

BBB Shows a D rating for this business. AWEFUL CUSTOMER SERVICE FROM START TO FINISH Hadn't been to this dealership in years since they sold me "pre-paid" oil changes and then refuse to honor them in my next visit. Gave them another try and wow have they gotten worse. Called on May 16th to schedule an oil change. Phone tree takes you to a call center where they say an oil change will take 2 hours. I asked to speak with someone in the dealership to confirm. They provide me with the direct number for the dealership (303) 900-0794. I was transferred more then a half dozen times before speaking with a human in the service department. After 17 minutes on the phone with them I had an appointment for 1pm on May 21st. Arrive on May 21st at 1pm and they have no record of my appointment. I was asked if I got a confirmation email. I didn't, I was never asked for my email address. The snarky smart mouth service advisor asked if I have any paper trail. Nope. Tells me it will take a few hours to get me in. Asked for the name of the GM (Eric Absher) and walk to the sales office to find him. He came out, I showed him when I called, what number I called, how long it took me etc. He got my car in. A few minutes later the same snarky smart mouth service advisor tracks me down and wants to turn my oil change into a $1200 service appointment. I decline, just an oil change and was told that is $75. He continues to escalate the situation (no idea why Eric thought it would be a good idea to hand me back to the same advisor who wet the bed initially). I decline the entire service and leave. As I pulled around the building I thought it would be a good idea to stop back in Eric's office and let him know I am leaving without an oil change. As I walk in his door the same snarky smart mouth service advisor turns to leave Eric's office while chuckling about whatever they were discussing. Explained that customer service was a joke. Service advisor continued to argue that I couldn't have made an appointment without providing my email address and continued to shirk responsibility for the dealerships mistakes. This on top of charging 50% more than the next closest dealership. Eric was unaware that their oil change prices are not competitive with other dealerships. He appeared far more interested in eating his lunch and defending his employee than he was in fact and reasoning. Eric-set the fork down and call Medved. I did. It took 4 minutes to find out you charge 50% more. Eric-pull my recorded call from last week and listen to my exchange. Count how many times I was transferred. Listen to who took my appointment. Then play it for the redheaded/bearded/snarky/smart mouth service writer (he had no name tag) who blindly argued that your dealership makes no mistakes. The inability to resolve your own errors and instead making your problem the customers problem is the sole takeaway from my experience with your dealership. Opportunity wasted Eric Absher.

Brian was great and informative. The oil change was an ez process and he gave suggestions moving forward.

Brian in service is Awesome and they keep you informed along the way of your vehicle being serviced!!!

Purchased a pre-owned vehicle from the dealership a little over a year ago. I was blown away at that time with the customer service. However, I have had to go to their service center for two problems since then and they have soured every thought I previously had about the company. First problem we had was with the battery. I had to have my vehicle towed to the service department twice due to it not starting. AAA couldn't even get it to start. Once I went to pick the vehicle up both times I was told everything was fine. Unfortunately, not even a month later it wouldn't start again (this time when we were suppose to head out on vacation). Took it to a different dealership and was told it was the battery and they replaced it (have not had battery problems since). Unfortunately, if it would have been replaced when the problems started the battery would have been covered under our initial warranty but had to pay out of pocket for the battery as that date had passed. Lastly, just today went to pick up the vehicle after the engine light had been on. When called to explain the issue was told our extended warranty covered the part. To my surprise when they were trying to charge me $944 at checkout. I had to explain the warranty for service to review and remove the cost. I nor anyone I have spoken too has been aware of a $100 deductible for items covered under warranty that they charged me. As soon as I get home I will be reviewing my contract word by word. Also, when I tried to verified if they rotated my tires they stated yes as it was on the receipt. Just later to verify they didn't because they needed to be replaced (if I wouldn't have asked I would have paid for this service that was never done). Also, I understand the tires were bad as they even showed me but under the vehicle safety condition inspection on my receipt is stated they were good at this time. This makes me wonder did they even do the inspection? Word of advice, do not take your vehicle here as they will only try to rip you off and try charging you for things that were never done.

Had a good experience buying a used vehicle from Autonation Jeep. The sales person Preston did a great job and even took the time on his day off to help me out. Thanks

I came to get a oil change this morning at 10:45 am , it is now 1:46 horrible waiting time . I next time I will rethink and go else where I will not waste my whole day !!!!

My Chrysler 300 was serviced due to oil and engine light issues. A few weeks later I returned to the dealership because I continued to have the same problems. It was discovered that a defective part was put into my vehicle and they replaced the part at no charge. I was in and out in no time and with great customer service!

I am a Las Vegas resident and was interested in a Jeep at the Arapahoe location. The sales team has been very helpful and the process has been pretty close to seamless considering I am an out of state buyer. However, when the documents were created for me to sign the wrong Jeep warranty was put on the paperwork. I requested the Maximum Care Warranty and instead I was given the Added Plus Warranty which I brought to the attention of my sales person and the finance manager. This was over two weeks ago and it appears that nothing is happening. Once again I feel like this is another dealership that gets you to sign then turns their back on you after the fact. This is not a big deal for me because I know I have 60 days to cancel the warranty and get a full refund applied back toward the finance contract amount. I can then purchase the contract I want from any dealer that offers it at a fair price. I was just trying to make this transaction a one stop shop with everything included and instead I have the headache of trying to get the contract changed which seems to be futile. I will give this a few more days for correction before I outright ask for the warranty to be cancelled. I'll fix my review if and when the problem is rectified.

Always great friendly service, fast repair and free shuttle. This Araphahoe location is my favorite. They are always available to fit me in even with a full schedule. And the service desk is very professional.

Great experience with the whole dealership. Joseph was an excellent salesperson!

Gary was very friendly and informative! Overall a great experience.

Ryan was very helpful. I am very happy with all the options on the Jeep that made my purchase a great one. Yippee I have a Jeep.

Thanks it was easy to buy. Made it go smoothly. Thanks again.

Don’t buy there. Their service department is terrible. I had an oil change and requested they check passenger side door seal. They said they’d order the part and call me when it’s in. I came in and was left in the waiting room for 2 hours before he came out to say they ordered the wrong door seal. No apology for the mistake. So had to go back when it was in again. I had an appointment and they didn’t even come out to talk to me for 4 hours. I did their survey they requested all 10s on. It was very realistically answered which they didn’t like. They offered me a $25 car detail for my inconvenience! 6+ hours spent there without any consideration or courtesy. No thanks. I then went in for my last oil change which was to include tire rotation. I gave them info on my tsp light for my front left tire slow leak. They didn’t rotate from I could see because psi was 32 when I dropped it off. Same psi for same tire when I picked it up! Never going back. They just don’t care about the customer.

GREAT SERVICE! JASON WAS VERY HELPFUL. MY JEEP WAS REPAIRED QUICKLY. EVERYONE THERE IS CURTIOUS, AND OVERALL IT WAS A VERY GOOD EXPERIENCE

Had a brake switch recall on a 2017 JKURR that was bought from this dealer. What a mess! Between FCA and Autonation good luck selling my household another vehicle. Between waiting for a solution, release of the part from FCA a few months. Now Autonation scheduling multiple weeks out. I checked with the parts department and confirmed part on hand. Scheduled appointment was warned that the process will take 4 hours. Drop the jeep for service about 1.5 hours later get the call to pick up the jeep since no parts available, the part has been restricted by FCA. Dealer can order 3 parts a week. We would be put on a waiting list but at least 2 weeks for a part and multiple weeks to schedule the appointment. Definitely a long ways off mark. FCA was contacted, Medved ordered the part that was in to be installed...complete disregard for my time. Really dissapointed with entire interaction and way dealer handled it.

Dropped the Chrysler off at 8:45. Tried to pick it up at 2:00 and it had just been brought in. This is for an oil change. AJ never called to tell us it was ready. I picked it up the next day. Poor customer service

Christian was informative, friendly and efficient. I did not feel pressured or bothered by his approach

Courteous. Like all car dealers they love to dicker and offer stuff you don't need. Nature of the beast. Got what I wanted. Fair price. Good trade-in for my old vehicle. No problems! Go in with some knowledge of what you're doing. Stick to your position. Be willing to dicker a bit and you'll be fine. They seemed like fair folks to me.

AutoNation has a 5day 250 mile return policy. Here is my negative experience with that. Also, I should have known never to do a trade in with a dealership, but this is also to say, don’t do that either, sell the trade in yourself! This past weekend, my fiancée Mike and I purchased a Truck from this location. I had been happy with my previous AutoNation Toyota purchase, and we thought it would be a good fit. Life happens and sometimes what makes financial sense one day can change in an instant. Unfortunately, it was no longer a viable option for us to keep the truck, and we needed to return it and get our trade in back. I will also mention that the truck had hardly any coolant, it needed to be refilled in 2 days, and all other fluids were low. This was not my previous experience when buying a car from AutoNation. The truck also had the hardcover of the driver’s seat come loose in the few days as well. Mike went to the dealership and asked to trade back vehicles. He was first told that his trade in was having work done, a new windshield, and more. It would be very hard for them to get his old vehicle, because it was in the middle of getting work done and that he should just leave and think on it and come back tomorrow almost insuring that he would go over 250 miles with work commute etc. A manager said they would be happy to write an addendum for this, but then it never actually happened. Mike was not sure what to do, and sat in the parking lot wondering if he should just leave the truck in the lot as to not go over the mileage. Mike decides he will wait for the vehicle to be ready so he can trade, because he knows it is no longer something he can do. When AutoNation says, No Questions Asked, they do not mean no questions asked. He was asked constantly, and by multiple people, and asked personal questions besides. He didn’t want to tell them, and said a few things he hoped would get them “off his back”. I understand that it is their job to sell cars, but don’t have a policy if you do not want to honor it. Mike waited over 3- 4hrs, with many sales, management, etc. making negative remarks, and being super and visually upset. That is not surprising, but some of the things said just made him feel better about returning the vehicle, and made him believe that there might be something wrong with the Truck after all. Mike finally demanded to see the traded vehicle, and was told that if this was what he really wanted, there would be an encumbrance fee that was in the fine print if he wanted his trade in returned. We initially assumed that this would be for the work they said they were doing to the vehicle. This fee is determined by the auto dealer, and there is no dollar amount in the disclosure. The fee that Mike paid was $800. When Mike saw the vehicle, ABSOLUTELY NOTHING HAD BEEN DONE TO THE CAR, no cleaning, no windshield, truly nothing. So the " it's getting work done" was a lie. We didn't even get the bolts back to return the plates. We basically paid $800 to learn a hard lesson, and to probably ease someone’s ego or something. I am leaving a fair rating because our initial experience buying was good, and a solitary salesman was nice to Mike during the return. Also, technically they have the right to charge you anything to get back a trade in, it just seems crazy that it would be $800.00 because it was parked in their lot for a couple days, and they were upset. Again, don't have a policy if you would not like to honor it.

I have come to this location only a handful of times and have had a terrible experience every time! Recently I had a factory recall that needed to be fixed. Scheduling this was a terrible experience as I had to leave 5 voicemails before someone finally called me back to set up an appointment. I was then informed it could take quite a while but courtesy cars are not available, but there are shuttles available if I'm traveling within a certain distance. Due to my work location I told them my only option would be a Saturday. I then set up an appointment. When I arrived at the service center 3 people that arrived after me where helped before I was. Then after I finally get checked in I ask for a ride to somewhere because I was again told this could "take a while", only to be told there is no shuttle on a Saturday. Why was this not told to me when I made the appointment???? After having the service completed I had a new issue with my car that had never occurred before. Aggravating! I had to set up yet another appointment (this time it only took me leaving 3 voice messages to get a call back) on a Saturday because no accommodations could be made to help me out for another time. When checking in the person I spoke to was extremely rude and told me it could take all day when the person I spoke with on the phone said it wouldn't take long at all. After being there for almost 2 hours I was told they couldnt figure out what was wrong or why it was doing what it was doing and they would need to have my car for a much longer period of time. I do not have any other means of transportation to get to and from work so I asked that some sort of accommodation be made. They said they would have to talk to the manager and someone would be calling me back by Monday with more information. It has been over a month with no call back. Terrible customer service and car service!

Levi did such a great job. Thanks. Eric and Joanna made sure the car buying experience was great. The car was detailed and paperwork was done even before we walked in.

Very difficult to communicate. No responses to my emails. Not enough explanations in each process. Unprofessional delivery process.

The best experience I have ever had with a car dealer. Not only did I get the car of my dreams, but I got it for a great price. JB was awesome, actually everyone from JB to the sales mgr and the even the finance person were all amazing. I only had one draw back, when I got home I noticed I didn’t receive any floor mats, but that isn’t something that would change my rating!

Me and my wife came here to purchase a car a couple months ago, and I can honestly say this was the worst dealership experience I've ever had, thanks to Meghan (saleswoman), and Emily (sales manager). We showed up last Friday to look at a 2016 Jeep Patriot, and to get my wife's trade-in appraised. We liked the Jeep, but they only offered us $4500 for the trade-in. I told them we'd have to think about it because Carmax offered us $6000. The next morning, Meghan texted us saying she had gotten approval from her manager for the $6k. We said great, and drove a half hour down to the dealership again. Once we got there, Meghan came out and showed us the paperwork and explained that they would only give us $5500, and that the remaining $500 would be saved in taxes. This "bait and switch" was incredibly insulting and we probably should've walked away at that moment. We told Meghan that this wasn't what we agreed to, and she eventually came back out and offered us the originally agreed-upon $6k. The sales manager (Emily), waited until my wife was alone coming out of the bathroom to "apologize", and then straight up lied by saying the $5500 was a mistake (how was it a mistake when Meghan tried to convince us it adds up to $6k??). The circus continued when we tried to use our own financing. They insisted that we had to apply for financing through them, even though we had a pre-approval letter from our own credit union. I suspect they wanted the additional commission. While we sat at the desk contemplating walking away again, I think the sales office noticed this and had the plates taken off my wife's car. I didn't realize at the time, but I believe this was just another underhanded tactic to try to make it harder for us to leave. We were never offered anything to make the situation right, and honestly I regret purchasing a vehicle from such an unreputable dealer. We will not be returning for any future purchases/service/warranty work.

Repair process and Jason , advisor, were all great ! Jason was very helpful and understanding with my repairs that needed to be done.

Brian Shimmick was great! Very accommodating while making appointment

I purchased a vehicle from them and was given a 90 day warranty IN WRITING... Since this was not the closest AutoNation, I was told I could go to any AutoNation location that was closer. Well, I made the appointment, dropped my truck off and was shuttled home... A short time later I received a call that I did not have a warranty so I would be charged for repairs. I said no, and had to wait again for the shuttle to get me back to the dealership. One day off wasted. I contacted my salesperson and after a number of phone calls, I was given some excuse about an employee that was no longer with the company and they would get it straightened out. I was assuerd things were fixed, so round two... On my next day off I made an appointment and brought my truck in again... And what do you know.... No warranty! Day off #2 wasted! I called and texted the GM... No return calls... Now I can't seem to get a response because it's "out of warranty"!!! WHAT?!?! Not my fault, but I guess it's my problem now. All I can say is SHADY COMPANY!!! Not sure where I go from here.

excellent as always! Service was fast and the wait was comfortable

I have an urgent factory recall on my 2014 Patriot. I called the dealership and went through the phone system and nobody picked up after around 12 tries. Each time, nobody picks up after several rings, you have to go back to the beginning of the cycle. There isn't even a prompt in the phone menu to leave your phone number for a callback. I had to call the operator to speak to a human. This has happened to me every time I've had to call and schedule service. They also said they'd call me right back and I have yet to get a response!Huge pain and terrible service! Please, save your time and don't do business here!

I have an urgent factory recall on my 2014 Patriot. I called the dealership and went through the phone system and nobody picked up after around 12 tries. Each time, nobody picks up after several rings, you have to go back to the beginning of the cycle. There isn't even a prompt in the phone menu to leave your phone number for a callback. I had to call the operator to speak to a human. This has happened to me every time I've had to call and schedule service. Huge pain and terrible service! Please, save your time and don't do business here!

The service writer was pleasant and informative, and he answered all my questions. The service was completed in a timely manner, and he reviewed with me some other issues that I should consider having done, which I have scheduled for next week.

The service department is awesome. I live closer to another Jeep dealership, but drive a little farther for all my service needs. They're always up front with any issues that arise.

rep very polite and informative that is all I have to say

WORST Sales team and EVEN WORSE managers agree to one thing and then behind your back, sends you to finance to find another deal! As a 45 year old, worst buying experience I have ever been through! BOTH TIMES, though the first time was due to last min, end of Jan deal. Who doesn't have 2 keys for a pre-owned car? especially today? ANd they never tell you! Then go back to buy a $70k Grand Cherokee, took a week to find it, then changes 5 times before we sign up, after still changing the deal. worst worst buying experience ever....STAY AWAY!

Very accomidating. The service guys are always friendly and professional. I feel I can trust them. This very important to me!

Todd Peterson was great. Got me in at my appt.time and knew I had to wait for service to be done so I really appreciate such quick service.

Been there twice for service, we have the Vehicle Care package. Both times have been great.

The sales man was very good he went above and beyond. I think he is a great asset to your facility. I will return to this dealership for my next vehicle purchase. The process was a little lengthy.

Christian Miller was very pleasant to work with. He heard my wants and needs and sold me actually what I wanted in Jeep Grand Cherokee.

This location never fails to provide a disappointing experience. As a person that works a normal job it is difficult to leave my vehicle for somewhere for a long period of time and near impossible to take time off work. I was informed them providing a loner car was not an option but they have a shuttle service that could take me someone within a certain distance. I told them my work was not within that distance. I was then given an option to schedule service on a Saturday so I did. After two people being helped before me (both arrived after I did), I was checked in. Asked for the shuttle to take me somewhere as the service would take a few hours. Then was told the shuttle didnt run on the weekend. This would have been nice to know when making the appointment! Now, after getting my car back I have a whole new problem that never occurred on my car till it was "fixed" this last weekend. So beyond frustrated with this location.

Great service. Went for a recall and they made the repair fast.

Aj was great as far as the first contact, checking me in, telling me how it would work as I was waiting for the Jeep. He was very polite and professional. Work was completed quicker then expected- it was a warranty item. My only complaint was trying to get scheduled. It was horrible calling every day, sometimes getting cut off or no return calls. I finally was able to schedule when I called Jeep's Warranty department and they helped out.

Service is excellent - such a great group of technicians and customer service is always amazing! Thank you and keep up the great work!

Levi was the salesperson at Autonation Chrysler/ Jeep I met with. It was overall a good buying experience as it was made so. I test drove the Jeep Cherokee Limited V4 and V6 and finally decided to buy the V6 version. Levi helped me get a great trade-in deal on my Acura.

We just bought a truck and I was disappointed with my purchase. I purchased a $60,000 truck and they didn't even have the courtesy to fill up the tank at least halfway. When I have bought other vehicles in different dealerships in the past they always delivers the vehicle with a full tank and here at autonation we had had to go directly to the gas station because it was on empty. During the buying process they were extremely friendly and as soon as I was signing the paperwork and I refused to buy any warranty the finance manager changed his attitude.

I was in for my 40,000 mile maintenance visit. I was greeted promptly and provided with updates regularly. Service was complete sooner than estimate.

I had an appointment at 9:30 AM. I waited four hours for an oil change and a tire rotation

The sales person was fine... However, this is the 2nd time I have dealt with their incompetent FINANCE DEPARTMENT 2 years in a row! Seriously, DO NOT utilize their finance department if you are purchasing a vehicle at this location! Obtain your own financing through YOUR bank! Just a fair warning! My paperwork was misplaced for nearly two months, address filed incorrectly with DMV and lender, interest rate quoted and typed up inaccurately on both purchases in November 2016 and November 2017, resulting in hours of time trying to resolve after-the-fact! Their turnover in this department is horrendous and they do not communicate well with one another or their customers!

Process was simple & easy. Happily left paying what I was quoted. My salesman Alex was a huge help & continues to be, answering questions whenever I need some help.

It was a good experience. Worked with Scott Matela several times before and will continue to work with Scott. All people involved had a great attitude and friendly environment. Thanks Scott! Sabrina loves the Grand Cherokee. Surprised she is not sleeping in it!

Great experience and I LOVE my new Jeep!! Customer service was wonderful

Service was fast and friendly. Wes always provides great customer service!

Fantastic customer service!!! Steve was great, told me about a recall that I wasn't aware of and fixed it on the spot!!!

Good service and they were all friendly and I would buy my next car there

The overall service care is good. I do get the feeling that this service center is extremely busy, which may contribute to some service challenges. On more than one occasion, I had issues scheduling an appointment. In this case, I had scheduled online, and ultimately followed up prior to the appointment to ensure I wouldn't have any issues. I had provided an accurate diagnosis of what needed to be repaired, and had asked if the part was available (which was acknowledged). The service agent asked if we could move the appointment from Sat to Fri,which for me was better. I dropped the Jeep off at 7:00 AM. When I inquired about the repair at the end of the day, I was informed that the part was not available, but would be available (the day of the original appointment). The service team did reschedule the appointment to Monday, and the repairs were made without any issues. I can understand that they would have to diagnose the issue themselves, but I did give them every opportunity to prepare and coordinate the service. I would have preferred to have been called early, and my expectations set. If the previous issues hadn't occurred, this case would not be as noticeable. Again, in the end, the service agents were helpful (they just seemed to be overwhelmed with service/repair scheduling) and the repairs so far has gone very well.

I thought 80$ for a headlight bulb to be a little high

I worked with Todd Peterson, service advisor, at AutoNation and received excellent customer service and repair of my vehicle. Great job, Todd.

Communication and sense of urgency are not things you’ll find from the service department. Although I’m glad my vehicle is fixed, it took 8 days to do so. Calling is a joke, nobody answers the phone until you get Jeep corporate involved, and even then it’s a struggle. Won’t be using this dealership anymore.

This place is horrible. Sold me a jeep with a bad transmission, transmission cooler and waterpump and then said well that's how it goes with used cars. Save your money shop else where.

WORST VEHICLE BUYING EXPERIENCE EVER!!!!!!!!! Having dealt with numerous dealerships in my life, I must say this place is just awful! Condescending, insulting, deceitful and unprofessional. The 2008 Toyota I purchased from them is plagued with engine issues after putting less than 200 miles on it. I should have had an independent mechanic do a pre-purchase inspection because it would have revealed a failing engine. My vehicle quit running after 2 days, all plugs drown out from engine oil in the galleys, not good! Dirty engine oil and filter that was 2 quarts overfilled. What a mess! Sales Manager Matt Urland would not respond to my email and has the audacity to give me his office number of 000-000-0000 no less than 3 times in his correspondence. I do not need to be treated like that after giving you thousands of dollars of my hard earned money! Took 5 hours for the buying process and that was with no trade in or financing paperwork for them to navigate. As i am finally taking possession of my vehicle I get approached by a salesperson laughing "that i will be passing everything but the gas station in that thing" as he walked inside. After sale, the only interest they have in me is auto-generated emails trying to get me into their poorly rated service department to fix my lemon, no thanks! Skeevy, high-volume, corporate, get those cars out the door feel to this place for sure.

Outstanding. I just purchased a 2018 Jeep Wrangler Unlimited from these guys. The purchase process was excellent. I also had the service guys install a "Rhino Rack Backbone". Micah and that crew did an excellent job. No better place to buy or service.

My mom and I usually hate car shopping, BUT yesterday I bought my first car and it was the easiest most enjoyable experience I’ve been apart of! Christian and Nick have a true passion for their work, I recommend them to any and every body!

We had an oil change on our new jeep. When I gave my husband the receipt he realized they may have put the wrong oil in the car (it could have been inputted on the receipt wrong). But AutoNation did not blink an eye and went ahead a day later and changed the oil change without charge to make sure the right oil was used. They were polite, willing to serve did the right thing! Definitely will be using them again in the future!

We had an oil change on our new jeep. When I gave my husband the receipt he realized they may have put the wrong oil in the car (it could have been inputted on the receipt wrong). But AutoNation did not blink an eye and went ahead a day later and changed the oil change without charge to make sure the right oil was used. They were polite, willing to serve did the right thing! Definitely will be using them again in the future!

Service Department was polite - promised my car would be finished by a certain time and it was early!

Booking the appointment online was easy and convenient. Service was great, greeted and checked me in right away and had paperwork ready to go. An hour wait for the oil change and rotate, not bad. BUT, I do have a problem with fluids not being topped off! Service is already under the hood for the oil change and doesn’t bother to check and top off fluids??

I was really impressed with the people at AutoNation. Everyone was helpful and friendly. I got a great car and great support.

My wife and I both a car at AutoNation Chrysler Jeep at 9980 E Arapahoe Rd Englewood. The customer service was great.

Hands down the best car buying experience of my life. Steve Kerns and Meghan Boxley have me as a customer for life. The ENTIRE process was flawless and stress free from when I pulled up until I left in my new car. There was no hassle, no stress. These two are trustworthy and had me in and out of the dealership in record time. I didn't have to set aside my entire day to get my new car. They listened to what I wanted, guided me in the right direction for what I needed, gave me options and let me choose what best suited me. Paperwork and financing was a breeze. Meghan walked me through everything, was so fun and real and honest and didn't make me feel pressured at all. They were conscious and aware that my time was important too. I have heard from both of them since purchasing my car, checking in to make sure I am happy with the new ride. These two are the ones to go see when you need a car and I will be referring them to EVERYONE. Thank you for making the car buying process one of ease. Meghan and Steve, y'all rock! Thanks again!

Hands down the best car buying experience of my life. Steve Kerns and Meghan Boxley have me as a customer for life. The ENTIRE process was flawless and stress free from when I pulled up until I left in my new car. There was no hassle, no stress. These two are trustworthy and had me in and out of the dealership in record time. I didn't have to set aside my entire day to get my new car. They listened to what I wanted, guided me in the right direction for what I needed, gave me options and let me choose what best suited me. Paperwork and financing was a breeze. Meghan walked me through everything, was so fun and real and honest and didn't make me feel pressured at all. They were conscious and aware that my time was important too. I have heard from both of them since purchasing my car, checking in to make sure I am happy with the new ride. These two are the ones to go see when you need a car and I will be referring them to EVERYONE. Thank you for making the car buying process one of ease.

Hands down the best car buying experience of my life. Steve Kerns and Meghan Boxley have me as a customer for life. The ENTIRE process was flawless and stress free from when I pulled up until I left in my new car. There was no hassle, no stress. These two are trustworthy and had me in and out of the dealership in record time. I didn't have to set aside my entire day to get my new car. They listened to what I wanted, guided me in the right direction for what I needed, gave me options and let me choose what best suited me. Paperwork and financing was a breeze. Meghan walked me through everything, was so fun and real and honest and didn't make me feel pressured at all. They were conscious and aware that my time was important too. I have heard from both of them since purchasing my car, checking in to make sure I am happy with the new ride. These two are the ones to go see when you need a car and I will be referring them to EVERYONE. Thank you for making the car buying process one of ease.

I appreciated the friendly and quick service. I also, appreciated that the serviceperson noticed that I needed new windshield wipers.

Excellent service, good communication with customers, complete information about recommended service and optional service, very time conscious of customers

Love the Purple Jeep, easy buying experience - Canin was great as was the whole staff

The customer service at Jeep Automation is outstanding! This has been the best buying experience I've ever had. I had the pleasure of meeting Steve, the General Manager, who directed me to the best sales manager, Canin. Canin was personable, patient, knowledgeable about each vehicle and provided insight. Just when I thought it couldn't get better, we were sent to Joanna in the finance dept. Joanna made a way of making you feel comfortable even though it's the painful part of reality when you have to see the final numbers and sign the papers. Hands down would recommend this dealership and the above people to deal with!! Best part is I LOVE MY NEW JEEP!!!!

This has been the absolute worst customer service experience of my life to date. I was in a minor accident on October 2, 2017 and had my car towed to AutoNation Jeep at 9980 E. Arapahoe Rd in Englewood to have them complete the repairs which was a huge mistake. The lack of communication and customer service skills demonstrated by the "Service" Center at this location is the worst I have ever experienced and the only way to get in contact with anyone at the service center is to go there in person. They do not pick up the phone, they do not return phone calls and most importantly, they do not provide you with any updates on what is going on with your car. I had to schedule a separate appointment on my own to have AutoNation Collision do the body work after the mechanical repairs were completed which was never communicated to me and I do not think that should fall on the responsibility of the customer. I wasn't even called when the mechanical repairs on my car were completed. I only found out the repairs where done when I went to the service center in person. I will never be using AutoNation for any service or sales needs going forward, especially at this location. I would advise others to do the same if you need any repairs completed. I am not one to normally leave negative reviews but this has been a really, really poor experience.

I had the best car buying experience of my life with Andrew hooley at Autonation Arapahoe. I wanted something very specific which he tracked down. Another dealership said the configuration I asked for wasn't available. I then wanted a host of after-market accessories for which he helped me shop then suggested I buy and ship them to save money but he would have parts team install. I told him I'd pay for convenience so he is executing. At the finish line I needed stickers taken off and delivery to my new house four hours away and his answer was the same as throughout the process, "no problem, I can take care of that". I'm in customer service business myself and I rarely see that quality of service. Bravo Sent from my iPhone

Finding this Wrangler was not easy, however AutoNation Arapahoe in Denver had exactly what I was looking for! Picked out the Jeep (I did my homework before going to the dealership) did a test drive and I did the transaction with in an hour! My salesman Cody was awesome he answered every question presented and knew the answers! He?s very pleasant and professional and followed attentively thru the entire process including after the purchase!

It was very nice to get good news that my car did not need as much as they thought originally. They could have just done the extra work and charge me the higher amount but they didn't.

Thank you so much AutoNation for your excellent customer service, great communication, and willingness to be mindful of my budget. I am a happy customer, and would recommend your dealership anytime!

Bought a used car, the car wasn?t ready for shopping and 3 days after started with some weird noises. They find out was some problems in the car! It?s been 2 eeeks that they are oooking to find a car but the price that I actually paid was almost $9k and they ended offering me one for $14k. It?s frustanting and disappointing because they got my down payment, and it?s been 2 weeks and I am without car still. Asked me money back. If you?re buying a car there make sure it?s double checked before you get it!

Routine service for oil change, easy to schedule, work completed quickly, and they took care of a small recall issue.

Very honest good service all my issues handled . They spoke to me about what was going on and what was done to fix it

Joncharles Hawkins! That is all you need to know. Jon sold me my Jeep Wrangler a few weeks ago and I honestly can't find the words to describe how satisfied I am with this whole process. I worked with multiple dealerships and this dealership was by far the best. Jon was the best salesman I have ever dealt with. Do yourself a favor, go to Arapahoe Jeep and ask for Jon. You can thank me later. You will not be disappointed. Thank You Jon!

was having my car serviced and was checking on my lease I talked to Levi Lutes and he let me know about my lease and what I could do at this point. He was very polite and gave me all my options plus showed me a new 1917 jeep and a 1918 jeep I really didnt want a new vehicle but He showed me the reason to do it now Levi was very helpful and took me throw the process he help me get things out of my old car and help me with the clock and the garage opener and other things in the car. the next day he help me with the manual and a second key that wasnt in the. Thank you you have a great TEAM thanks to Jenny Skaufel in finance and Todd Peterson in service.

Customer service is absolutely astonishing on both the buying and service for your vehicle. Zero hassles on both sides with no issues in their warranty work either

We recently (Sept. 2017) purchased a Jeep Cherokee from AutoNation Chrysler Jeep Arapahoe and couldn't be happier. Everyone was so patient with us, no pressure sales tactics, just listened to us, and helped us find the best deal that met our driving needs and budget. I have purchased many vehicles and I can honestly say this is the first time I drove away in a new car and felt 100% satisfied and confident that I got a great deal.

I was unsure about the services that needed to be performed on my Jeep, Todd was very patient and explained each service process and helped me choosing the right options

Treated respectfully and courteously by Todd. Went out of his way to find the problem.

I purchased a new vehicle and it was not a long drawn out process like I have experienced before at other dealerships. It was quick and efficient and they didn't waste a lot of my time. Everyone was pleasant and took care of me and had my best interests in mind.

AutoNation Chrysler Jeep Arapahoe is the BEST. AJ and Jason always go above and beyond to take care of my jeep issues and on a timely manner.

Levi went above and beyond to make the process of buying a new vehicle as easy and enjoyable as possible! I love my new Jeep!

Levi went above and beyond to make the process of buying a new vehicle as enjoyable as possible. I love my jeep!!

Quick and easy process for a fairly priced vehicle.

Best experience anyone will have when buying or looking for a car.

I called to make an appointment and was told o didn't need one so I arrived for an oil change about an hour later and the service advisor whom was less than approachable was rather rude to me when I told him I did not have an appointment and his first response was well it's going to be at least an hour and just his tone told made me question if they wanted my business. I replied hey I don't have to get my oil change today I can come back and he said no we can do it. 2 hours passed and I was okay with that due to the eclipse going on. No word on my oil change no communication, 2.5 hours Later I have to ask another advisor the status and he went to check on it and told me it was going to be another 5-15 min. Well I happen to look out side 20 min later and see it sitting, so I go to another advisor who was more than helpful and apologetic for the situation. As I customer I just wish I was better informed and treated like a customer should be.

Joseph Asadi went above and beyond to find me the exact Jeep I was wanting to buy!

Good service and the repairs were completed in a reasonable timeframe.

Warranty work to replace water pump went very well.

This was the easiest vehicle I have ever purchased my sales person Joseph was excellent and I will and have recommend him to other people

The service we received at autonation Jeep Arapahoe was awesome. The customer service was excellent from the salesman to the the finance department!!

The people at Autonation Chrysler Jeep Arapahoe are fantastic!! The process was easy I was in and out in under two hours. They were more than fair on my trade and very attentive. If you are looking to get a new Chrysler or Jeep, or even a used vehicle, I would highly recommend coming here. They are outstanding.

Traveling through Denver and developed an electrical problem with my Wrangler. The service dept. got my problem resolved in short order and back on the road. Really appreciated the personal service as I did not purchase my Jeep there and from out of town.

Scott, our salesman, helped us get the car we wanted and has been very helpful in following up with us afterwards!

I understand this is a busy place but answering a phone seems to be a hard concept. Between July 3 and July 8 I called everyday to make an appointment and not once did anyone answer. Then the following week I left a voicemail either on Monday or Tuesday waited a few days for someone to call back then I called again on Friday I got ahold of a woman explaining how I was frustrated then she made sure I talked to someone! I was talking to a guy and this is partially my fault not asking him but he didn't ask what kind of car I had, vin number, an email, didn't tell me a time until I asked then I came in on Tuesday at 7:25 and I get to a desk to check in and I was told I wasn't in the system but I was taken care of my car was fixed and the rest of my experience was great

Disappointed, went in to buy a new wrangler, and Immediately Told the salesman what I was looking for and that I needed to have my trade appraised. After the test drive and normal dealer nonsense, they low balled by trade by almost $6000 compared to their neighbor. When I asked to leave both the sales man and sales manager, became rude and aggressive, this would been my 6th car from Autonation in the last 3 years, I will never return again