Update - 6 months after, and the problem is still not solved. This is July, and I still carry a temporary plate, because Autonation does not have the title of the vehicle they sold me and I am unable to register it. I regret buying with Autonation immensely. The response I got a few times is that "I am not the only title issue". So this seems to be a common practice. They cannot get the title from the previous owner. (July 1st 2022) I did not have a good experience with this dealership. Sales rep was great (Gary), but the finance department was just really hard to deal with, the person who I felt with was rude, impatient and treated me with disrespect regarding some things I questioned, as I thought the way he made the deal was very misleading and I ended up with a 75 month term instead of 66, which is what I had agreed on. He was just very very rude, and does not take the responsibility for mistakes. He said I didn't pay enough attention. After that, I still had some considerations with the fact that they did not submit my documents to DMV and I still did not register my car. It's May! I purchased this in January. DMV has no records of it and when I reached out, I was told by the same finance person that there was a problem with the title, they didn't have it, therefore the titling department did not submit the necessary paperwork. I have been calling Autonation Arapahoe, left three messages already and no one bothers to call back. When I went in and expressed how upset I was that there was a problem with the documentation, and it was never brought up to my knowledge, all the finance department said was "It's not my fault! What do you want me to do?" in front of everyone. I thought that was very unethical and rude. Car is in great condition, but nothing is worth the way I was treated at this store. I would just chose another dealer, for sure.

Well-organized and courteous shop. Advisors are super nice. Decent communication throughout the service process though not a lot of explanation of what was going on. Picked up the vehicle to realize it was making new, grinding noises, which a tech would have noticed if he or she took it for a test drive.

We ordered our Jeep with Keith which was a breeze, he kept us updated on the progress, and when it came to the buying process - it was a breeze. I was in and out with a trade within an hour which is unheard of. The financing guy I believe was Matt, was not pressuring and over all it was an awesome experience! I'll be coming back for my next vehicle.

Zach in the service dept was excellent to deal with. He stepped up after someone else made a mistake and he took on the issue on his own and made it right that very day! Great customer service on his part

Went in for a oil change and I assumed a tire rotation. Got the oil change, no problem. Didn't get the tire rotation because he said that my vehicle has stuck lugs. They mangled my brand new wheel lock key, so the wheel locks gad to be taken off. They decided to put new lignuts on and charge me for them even tho I had a set of lug nuts in the glove box. I called the wheel lock place to see what I can do and they told me that that happens when a air gun is used to take off or put on the lugnuts. I will probably never go back there for service again.

We dropped off our 2005 Chrysler Town and Country to fix the headlight switch on Wednesday. Today is Monday and they haven't even looked at it. I was told that they might look at it tomorrow.

I bought a Jeep 7 months ago from them and now I’m stranded with a pregnant girlfriend who’s due in a week without a car. Buy here if you enjoy taking Public Transportation and Ubers. And BE AWARE they make people leave false reviews to keep a 4 star rating. If your newly purchased car fails you THEY WONT GIVE YOU A LOANER!!!! Or reimburse you. You’ve been warned…. The Vehicle was dropped off on 4/8/22 Update 4/29/22 I was told that my vehicle would be ready today. I called service and bounced around. 3 calls and a few hours later I was told that it might be ready Monday. My kid is due this week. Let’s see what happens. My disappointment in Autonation Jeep Arapahoe grows by the minute. Update 5/2/22 I picked my car up from the service department at 7:00pm Monday night. 5/3/22 I returned my vehicle to the service department 6:00pm. In less than 24 hours my all sorts of service lights started coming on and my wheels began locking up. Once again I was sent home without a loaner and told that the MYSTERIOUS Manager would look into this matter. My kid is due in less than a week and my girlfriend and I do not have transportation to the hospital. Lets see what happens tomorrow. 5/4/2022 I spoke with the General Manager and he attentively listened to my concerns about the vehicle that I purchased. He saw to it that I looked into different options. The service department repaired my CV joints relatively fast. I am now back in my Jeep and can successfully transport my son who will be born soon. I want look not to only highlight the negative in this review but the positive as well. I feel that the people who work at Jeep are good people. I hope that this dealership considers loaners at some point. 6/25/2022 I had my car back for a little over a month, after getting a brand new transmission and CV replacements. And now it’s overheating. It’s back in the shop per usually and at this point I have to buy a second car if I want to remain employed. Because my job has had it with my excuses about my car being in the shop. I’ve never in a million years could imagine that my purchase would set me so far behind. This thing is an unreliable death trap that set be back over $25K

I had a great experience with Ruvim. He wanted me to be in a car the was best suited for me. I was looking at a 2022 Jeep Compass but unfortunately was out of my personal price range. I had left to goto lunch and while I was gone he researched their inventory and found a car that was perfect for me. He had the keys ready for me when I got back to the dealership. He was extremely patient with me and did not push me in a direction that stressed me out. Thank you for listening to me and getting me in the perfect Jeep Cherokee Trailhawk!

Went to pick up my Jeep from being serviced. Nice place,good service department.

Hunter is the best salesperson. He is extremely efficient, knowledgeable and kind. I thoroughly enjoyed working with him and the managers at the dealership. We traded in a Jeep Overland for the new Grand Wagoneer and feel very lucky to have gone to them for the transaction. I highly recommend them.

Car listed online wound rusty and broken transmission. They were happy to upsell us.

Great service!

Hunter is the best salesperson. He is extremely efficient, knowledgeable and kind. I thoroughly enjoyed working with him and the managers at the dealership. We traded in a Jeep Overland for the new Grand Wagoneer and feel very lucky to have gone to them for the transaction. I highly recommend them.

Very pleasant and quick !!

No greeting at the start and at the end nondiscriotionnof what service was provided outside what they charged you for. Promised to contact another department for me and didn’t

Great job by Andrew and the finance team. Easy process from test drive through final paperwork. I highly recommend them if you are looking for a used car

Ruvim was wonderful to work with during the whole car buying process! He took his time and I never felt any pressure. He also answered all my questions and if he didn't know the answer, he asked someone instead of giving me BS answers.

Have come here before and received good service - IF YOU WAIT. If you drop off - another story. Set a 7:45am service appt for oil chg, tire rotation and diagnosing an issue with the HVAC/Stereo controls. Never looked at the car and said they'd have to keep it overnight. Said my appt was only to meet with a service advisor, not repair the car. He actually expected me to believe this. I asked if it would be done first thing in the morning because I needed it at 10:00am. "Yes, no problem" . Called the next day at 11:00, diagnosed the HVAC/Stereo and had to order the part, so I'll have to come back. Oil Change? Still "working" on it. The car is out of warranty now, so won't be back.

DO NOT take your vehicle here for service! I thought that going to one of the dealers I bought my jeep from would provide fair and trusted care to my jeep. But not only did they try to scam me into $2200 ac repairs they still over charged me $500 for an evac and recharge without informing me of the price beforehand (pretty sure that is illegal) . I went to another shop and found out this should cost no more than $300 including labor. They are crooks and I had a bad feeling from the start when I came in several times and wasn't even greeted. All of the staff are so rude! Btw, I got quoted my repairs for $800 -$1200 elsewhere. Last time I'll ever deal with any auto Nation ever!

I went into the Jeep dealership on Arapaho to inquire about a new Wrangler and was greeted by a young salesman named Hunter. He went above and beyond my expectations to help me find the perfect vehicle that fits my needs. His customer service skills are impeccable. He kept me informed every step of the way and made me feel confident in my purchase. After I received my beautiful Jeep he followed up with me make sure it was perfect. I love my Jeep and I was extremely impressed with Hunter!

Had the most pleasant visit on a Saturday buyin my 2015 Jeep Wrangler Unlimited sport, sales was awesome finance was awesome.

Noah was very responsive and helpful in finding the car we wanted.

Great team to work with. Very patient and friendly.

Great company to work with and would do it again.

Andrew is awesome. Helped me find the car I wanted. No pressure, very knowledgeable and personable. Has followed up on me to make sure I'm loving my new car. And I am! The two people that did my paperwork (so sorry I don't have names) were great as well. Highly recommend!

The sales team kept me informed of where my new car was in transit and they were always so kind and courteous. I have a 5 month baby and they made sure my family was taken car of. Love my jeep too!

Andrew is awesome. Helped me find the car I wanted. No pressure, very knowledgeable and personable. Has followed up on me to make sure I'm loving my new car. And I am! The two people that did my paperwork (so sorry I don't have names) were great as well. Highly recommend!

Scott Howatt Is a very knowledgeable mechanic I trust him with my vehicle.

When I make an appointment for service 2 days out I expect that service to be performed then, instead after getting all of the in-coming paper work completed, I was told it would be at least a week before they could look at my problem. I went back and picked up my vehicle the next day, obviously the work had not been done. I will never return to that dealership. What is an appointment for? I would rather have my vehicle at home in the garage out of the elements.

Check engine light came on my new 2021 Jeep Gladiator when it only had 9k miles. Took it to the shop. They took a week for them to look at it. During the week I was without a vehicle since AutoNation Chrysler Jeep Arapahoe doesn't have any loaner cars and they told me they would only cover $40 for a rental. So I ended up being carless for a week. I recommend calling them first and seeing how backed up they are. I want to clarify that it has nothing to do with their staff. Both the service writers and the mechanics were awesome! But may be AutoNation should pay them better so they're not so short staffed all the time.

My girlfriend recently purchase a vehicle from this dealership and although the sale went through ok there were some noticeable issues that she quickly became aware of and also let the service staff know in kind by the second day. Since then, there has been no response what so ever from anyone in the service department and its been nearly three weeks. It would have at least been nice to have receive a phone a call or just to have been acknowledged in general, but still there has been no response. I'm going to try and contact corporate today to see if we can get some answers however if you are considering purchasing a preowned vehicle I would recommend choosing another location that would be more responsive and responsible to your needs as a customer.

Smooth visit for an oil change and a few minor items this last time. Good communication.

I am mixed on this review. I purchased a 2022 Jeep Wrangler Unlimited Sport S. Sales and financing went extremely smooth and interactions were pleasant. No less than two months owing the vehicle it broke down as I was driving home to Missouri. Started receiving messages that the electronic throttle control, electronic stability control, and stop/start system needed servicing. Check engine light was on. Initially able to drive vehicle then stalled until it would no longer start. Towed it to the Jeep dealership in Missouri where it was determined to be a manufacture issue thus covered under the manufacture warranty. It has been there for almost two weeks. Initially no loner vehicle provided as none were available. Finally received a loner last week. I travel for work, so I need a functional, working, and reliable vehicle. Therefore, I purchased a Jeep. I have expressed the urgency to repair my vehicle since I am on limited time. I leave back to Colorado this Friday and to date, I do not have a vehicle to make it back to the state, let alone to report to work. Will consider modifying review if/when Jeep makes this right. I lov(ed) my Jeep and happy with the service received by Jeep Arapahoe, but very unhappy my brand new vehicle broke down. Thank you.

The service department has improved a huge amount since Justin took over. AJ is hands down the best service advisor in the building and does his best to get his customers taken care of in a reasonable amount of time. It would be nice if these dealerships would start stocking some basic parts on site instead of having to bring it in for an opinion and then having to come back for the actual work. Really a waste of the customer's time. Customer lounge/waiting area could really use an upgrade, I believe Ron Jeremy called and would like his couch back.

Service team came across as lazy and apathetic… at best. The only reason i give a single star is because the manager took full accountability for the lack of communication. The entire experience from booking the appointment through pick up was disappointing at best. I have called 3 times to discuss with the GM-- I have had no luck getting anyone to answer the phone- not even the operator (which is actually an option). Additionally I discovered that my tires were never rotated, which was part of the scheduled service. I welcome the opportunity to discuss-- but I don't think that the offer to chat was genuine-- certainly the promise for decent service was not

First, the service department never answered their phones. I always had to leave a message for another person, then they would never call me back. I was always playing phone tag. Two, the service person lied to me about running a diagnostic on my vehicle to get my insurance deductible, but when I towed it to a different mechanic, I found out no diagnostic was ever completed. Three, it would have been over 6 weeks to “get” my vehicle into the garage. Overall, no customer service and several misrepresentations across the board. I’d give zero stars if I could.

I am very impressed with the service here. Especially compared to my experience at some other locations, they did an amazing job. They went out of their way to help me with my car and got it fixed in a matter of days. I cannot express my gratitude enough at the service and amazing attitude of everyone I encountered here.

I've had a great experience with AutoNation Chrysler Jeep Arapahoe and I would absolutely return for another vehicle when the time comes. My salesman Mason was extremely friendly and up front and honest about the cars I was looking for, the prices and helped me to find the best possible fit for me!! I originally got a different car at the start of my search, but found it wasn't exactly what I was looking for, and because of AutoNation's 5 day/250 mile guarantee, I was able to return it and find the right one! Even though I was looking for a used car over a new car! Also, had a great experience with my finance guy Matt! Funny guy who made signing all that paperwork a lot easier, especially in understanding all I signing. Both guys were amazing and I would definitely recommend this dealership!

We purchased a used truck and the transaction was smooth and the salesperson was very helpful. There needed to be some repairs that we waited on until they were done good experience overall

Found a great Jeep, within the budget I gave them, and the perfect color. Their customer service is outstanding. After purchase, they contacted the previous owner and were able to get me several sets of spare keys and other accessories. I couldn't recommend them more!

I want to start this off by saying the service technician I worked with is excellent and none of this is directed at him. That being said, I am not pleased with the fact that the paint flaw in my rear passenger door is somehow not covered by the manufacturing warranty or the extended warranty on my 2018 wrangler unlimited. It has 16k miles on it, has been babied and parked in the garage all of its life, and yet has paint bubbling towards the middle of the door where there has been zero external damage. I asked about it getting repaired at my last servicing and was told that I would have to pay out of pocket for it. I do not understand how that is acceptable as it is not something I caused, and is due to manufacturing’s paint job having been poor on that door. I paid for the extended warranty to cover me through 2026 and have only ever had my car serviced at AutoNation. I will not be doing business with AutoNation or Jeep again in the future.

The service department has always been very responsive and does an excellent job looking after our vehicle. Ever since we bought it we have had nothing but great interactions with them.

excellent, fast work

Had a great buying experience. Ordered a Jeep from Jack and the order was accurate, delivered pretty much to the day they said it would be. Jack stayed in touch with me via text over the 90 days I waited for the vehicle to arrive. They honored the affiliate pricing and made the process easy. They found me a great interest rate, made sure the vehicle was clean. I didn't have a lot of time to wait around when I came back to pick it up, but Jack reached out with an invitation for me to come back up to the dealership so he could do a proper delivery. Would recommend.

Dropped off my car for 3 days and called on the 3rd day to find out my car wasn't even looked at yet, so I picked it up and will take it elsewhere. This poor customer service will prevent me from ever servicing or buying a car from Autonation.

I purchased a 2018 Compass from them and it was perfect except for a driver side window that allowed air in and was really annoying when driving we pointed it out and told them about it which they said they put in the paper work. Over a month had passed and no response from them since they said they could fix it, so I went in and they said they never ordered the part and within the next few days I was leaving the state so there was nothing I could do. I tried to call and speak to someone higher but nothing was resolved. They NEVER wrote any of this information down and now a year and a half later im back in Colorado and trying to see if theres something they can do. Everyone in the service department were understanding and tried to help as much as they could but couldnt do anything if the Sales Manager wouldnt approve it, which he didnt and everyone kept trying to reason with him and he wouldnt do it. I understand that it has been a while but when it was all new within the 30 days still no accountability and same issue. I wish I could speak to someone other than him but thats the main person everyone directed me to. Update the number they responded with to this review they never answered and I left my name and number and they never called back!

Our 2017 Jeep Renegade started shaking and sputtering all of a sudden a couple of days ago. My Granddaughter goes to college and we had to get it repaired ASAP. I called the Jeep dealer in Castle Rock. 3 weeks before they would even look at it! Seriously?? I called AutoNation Jeep Arapahoe and they got us in the same day!! I had it towed over there and they inspected it and had it fixed right away. They sent me messages on my cell phone each step of the way. I loved that. No spending hours on the phone playing phone tag. Im going to AutoNation Jeep Arapahoe from now on.

We took our car to autonation for repair. One small noise later and they had diagnosed our issue as needing and NEW ENGINE, and guess what? That warranty we all pay into, wouldn’t cover a dime of it. They decided on engine and never looked further for other answers. We decided to take our car to get a second opinion where it took the family-owned business one hour to find the problem, a broken flex plate. A $1500 repair instead of $12k like autonation quoted us. This isn’t our first scam run in with autonation but it will be our last! Our car was there for two days and we were slapped with a $700 bill just for them to look around and misdiagnose the problem. Either they were trying to pull off a scam that didn’t work OR their service men are so incompetent that they really believed the entire engine on a 2018 car needed to be replaced. We are disgusted with the service we received.

Always a great experience 😀

Scheduled an appointment to get my car serviced and told me they could perform a diagnostic in 3 or 4 days. When I asked what the scheduled time was for, they said to go over paperwork. And apparently I can’t just come back to drop it off the day it’s “supposed to get diagnosed.” As if I’m not being flexible with my time that they already wasted. Heard other people in the service area with the same problem so I know it’s not a me thing.

I took my Jeep in for an oil change and noted in the appointment comments that I was concerned about the springs on my suspension as they were bowing more then they are supposed to! Upon arrival to the dealership I showed the gentleman that helped us, AJ, the issue and he immediately knew what was going on and what was needed to fix the issue! AJ did some looking into the parts to find out that the parts needed to fix the issue were on back order for 3 months!! A huge issue for me as my husband and I are moving across the country in less then 2 weeks and I need my vehicle :( thankfully AJ was able to reach out to his warranty manager/supervisor who happened to have the parts that I needed in his office!! I couldn’t have gotten luckier!! I had my Jeep back in 4 days and it drives/looks amazing!! Thank you Autonation and AJ for helping us get my Jeep back and on the road safely!!!

We took our car to autonation for repair. One small noise later and they had diagnosed our issue as needing and NEW ENGINE, and guess what? That warranty we all pay into, wouldn’t cover a dime of it. They decided on engine and never looked further for other answers. We decided to take our car to get a second opinion where it took the family-owned business one hour to find the problem, a broken flex plate. A $1500 repair instead of $12k like autonation quoted us. This isn’t our first scam run in with autonation but it will be our last! Our car was there for two days and we were slapped with a $700 bill just for them to look around and misdiagnose the problem. Either they were trying to pull off a scam that didn’t work OR their service men are so incompetent that they really believed the entire engine on a 2018 car needed to be replaced. We are disgusted with the service we received.

We purchased our new Jeep Grand Cherokee here 6 months ago. Sales person and everyone did a great job to make this as smooth as possible. We selected the vehicle on line and Destiny had everything ready to go when we arrived to pick it up. Just came back for our 6 month check up and service department handled everything great. Contacted us ahead of our appointment, vehicle went right in when we got there. No problems. Fast and friendly. They seem to be well organized and have well trained staff. Would recommend.

Very courteous n friendly people working same day I service I bought a car same day the salesman was a lady I think they name it Camila cami short nick name anyway she was friendly very servicial was a good shopping experience I will recommend to all thank you Camila x all you do sincerely Mario gomez

Service was fast and reliable. Didn't try to sell me anything I didn't need. Wheel lock key was back in the cupholder where I left it following rotation and brake replacement

it's hit or miss with this place. Sometimes they the pricing seems right most of the time it doesn't. They ripped me off on my last visit for a differential fluid service that ended up costing almost $800. I researched after the fact and it should've cost me maybe half of that. Turns out on the maintenance schedule for my Jeep I didn't even needed this service yet. I don't know what the advantage is to taka a vehicle to the brand dealership. Honestly I'll be looking to go other places.

I lease my 2021 Jeep from AutoNation Chrysler Jeep Arapahoe and have been very happy with the whole team. The team is always friendly and ready to help when I arrive. My service appointments are often quicker than expected which is appreciated. There are a few shops and restaurants nearby that can be walked to in about 5 minutes while you wait. I prefer to do this as the waiting room at the dealership/service shop could use some upgrades.

Once they make the sale, you're forgotten and their customer service goes kaput. Their fake customer service can only take them so far. Update: and to no shock, no one picks up the phone(again) no follow up call/email to leaving messages

After dropping off my Jeep (that I bought used from the dealership 60-days prior) for repairs, I was told "the garage was backed up". If I took my car back, I'd lose my place in line. They claimed that no cars were available to loan out in the meantime. It was a week before a mechanic looked at my car and another week before it was fixed. The only reason there is one start is that they did not hassle me very much on covering the repairs under warranty. My car, though, is not completely fixed. The rear gate does not close properly - which they were originally not going to fix. After they attempted to fix it, it was determined to be a part failure - a part that is not in stock. I'm driving my Jeep with back gate strapped closed. When they suggested I fill out a google review, they gave a phone number to call to try to work things out first - the phone number is disconnected.

After dropping off my Jeep (that I bought used from the dealership 60-days prior) for repairs, I was told "the garage was backed up". If I took my car back, I'd lose my place in line. They claimed that no cars were available to loan out in the meantime. It was a week before a mechanic looked at my car and another week before it was fixed. The only reason there is one start is that they did not hassle me very much on covering the repairs under warranty. My car, though, is not completely fixed. The rear gate does not close properly - which they were originally not going to fix. After they attempted to fix it, it was determined to be a part failure - a part that is not in stock. I'm driving my Jeep with back gate strapped closed. When they suggested I fill out a google review, they gave a phone number to call to try to work things out first - the phone number is disconnected.😞

Although we already knew what was wrong with our vehicle, from taking it to our family mechanic, we brought our vehicle in for them to verify and fix. I set up an appointment almost a month out. They were great with us needing to reschedule due to conflicts on our side and were great. When my daughter took our Jeep in she explained the issues they verbally verified that yes that is the part we needed. Then told her it was on indefinite back order. They still wanted to look at it. Our vehicle was in the shop for 6 days without anyone even looking at it. We were not offered a loaner car or anything for that time. Work was missed by my daughter one day, daycare and school were missed by my grandkids several days as there was no way to transport them with the work schedule of the remaining drivers in the house. They did tell her they were running behind and the days kept being extended out. We finally had to pick it up without any resolution on the issues at hand. We still don’t know our options to fix this part. I am very understanding of being busy, but it is frustrating when you need your vehicle and set up an appointment for a day so that you wouldn’t be without it when you needed it.

Karina and the entire sales staff were very professional. Did not feel like the typical sales purchase. Communication was great before, during, and after the purchase of my New Wrangler. They have definitely earned my business in the future.

Harlow was superb during the estimate process and settling the bill. He was knowledgeable and personable. Outstanding!

The quality of their work is excellent. They need to rework their service experience. When making the appt. They should understand if customer plans to wait on site, needs a ride home or has made other arrangements. They need to reserve a portion of their early morning appointments for those who are waiting for their car. No one wants to sit and wait when their car is waiting in queue for a service bay. I took my car in for a 730 appointment and after waiting 90 minutes found it had not even been taken into a service bay and that has happened twice. Moving forward I will make a 7 AM appointment in hopes it won’t happen again. However, that is based on my own analysis because they don’t offer you any way around this issue. If they would rethink their process, I’m sure they could come up with something better.

Went in due to them having the specific jeep I've been searching for all month. The process was surprisingly smooth and fast. The whole team helped and the truck is awesome!

Spent over 6 hours picking up a used truck after I had left 2.5 before I had to turn around after the brakes started making a I wasn't installed properly by a lube tec with no supervision.

Seriously the best, they get me in quickly, they work with MY schedule and always get my car back to me super quickly. Their customer service is off the charts. Couldn't be happier with their services.

Friendly, quick, and they saved me money down the road.

Andrew was awesome to work with, he was patient, thorough, and so enthusiastic! Buying a car should be FUN and this absolutely was. This was our first Jeep and first time at AutoNation—but will not be our last!

Efficient and no games or ridiculous added markup. A pleasure to work with!

I don’t know who they’re paying to write these good reviews but their service department is absolute garbage. I checked in our car and was told it was 24-48 hours for a diagnosis. FOUR DAYS LATER they had not even looked at it. And we had to call repeatedly to get anyone on the phone. Meanwhile we were paying for a rental car. When we called on the fourth day the person we spoke to was very condescending telling us there were “other cars in line in front of us” and no one would look at it until Monday because people have families. I understand that. Taking turns is a thing. Learned it elementary school and I share those lessons with my kids all the time. The point was why make me drop off our car when you can’t get to it for 6 days. We didn’t even get a call Friday to tell us no one was able to look at it. We had to call Saturday morning. No follow up on your commitment to update us on the status..knowing we are paying for a rental car - which aren’t cheap these days. When we came to pick it up because we were so frustrated with the lack of service, we witnessed the mumbling and snickering “yeah that’s them”. You have lost customers for life.

Don't expect this dealership to honor any binding contracts. They just change their mind. Managers refer you to Corp office who doesn't even respond.

We brought our 20015 wrangler in to have small anifreeze leak diagnosis! We just had a engine replacement after 50,000 miles over a $15,000 Repair now we had to pay $199.95 diagnostics fee! We were told it would cost $$1,200 for repairs! No expectations on what would be repaired! What is on our service paperwork is that my tires, brakes and battery is good! Nothing at all about what needs to be done to repair this leak that magically appeared after exactly 2,429 miles after a engine replacement!!! Worst service ever! Don’t waste your time and hard earned money at this place!! Thank you so much to my service advisor #9158 Brett McArthur for telling me my new tires brakes and battery are fine! $199.95!!!! Worst customer service ever! Wish I could give you 0 stars it would be well deserved!

They had my automobile 37 days to replace a gasket.I started with a service member named Zach who lied to me for 3 weeks. Justin the service supervisor took over at that point and was very helpful. He finally arranged a loaner vechile for me. However it took 2 more weeks to fix a gasket. They also replaced a headlight and charged me $217 to do so. They wanted an additional $900 to replace my windshield washer reservoir which I will fix at a later time. I also requested after 30 days if we could discuss a trade and could a sales person call me however they threatened me and said if I did that they would cease on my repair. Overall if you get Zach as your service rep go somewhere else. He is a liar and is also very ride. I have purchased 5 automobiles from them however I’ll look else where moving forward and hopefully I don’t have to have any additional warranty work done, until I sell or trade my automobile. On a side note I never( not 1 call ) received a call from a sales person about trading my automobile even after another request after my car was repaired… thanks again Zach ( who doesn’t belong in service) whom I had to pick my car up from…

Autonation was able to get my Jeep in and out very fast - thank you!

Over all I get good service here and the staff are friendly and great to work with. I know that parts are delayed so there are longer wait times getting repairs done, but I will say I’ve yet to receive a call that my part is in. I have had to call each time to find out my part is in so can I schedule a time to get them installed.

Lack of communication and poor customer service. Have been waiting 3 weeks to get a straight answer. When getting a call back no one wanted to listen to what was being asked, just that they would talk to someone and get back to me. Now there’s simply no response.

My fiancé Larry and I had the pleasure of working with Travis , Katrina , and Patrick and let me say they were amazing to work with ! It was a easy process I let them know what I was looking for and was able test drive and found the perfect car for our family ! Thank you guys again for everything !

Had my second outstanding car buying experience last weekend. The team listened to what we were looking for, matched us to the right vehicle, and went to work to get the best financing fit for our budget. Way to go team!!!!

Promptly met when I walked in for my appointment by a friendly and knowledgeable service person who was familiar with my vehicle.

My husband and I have had nothing but great experiences with this dealership. Harlow in the service department especially has been very helpful both times I have gone in to get my oil changed. I work night shift and had to bring my toddler with me this recent time and I couldn’t thank Harlow enough for trying to get my car in and out as fast as they could even though they were backed up that morning. I was so incredibly thankful!

I had a great experience at this dealer. Connor was easy to work with. Very happy with my new car!!

My husband and I have had nothing but great experiences with this dealership. Harlow in the service department especially has been very helpful both times I have gone in to get my oil changed. I work night shift and had to bring my toddler with me this recent time and I couldn’t thank Harlow enough for trying to get my car in and out as fast as they could even though they were backed up that morning. I was so incredibly thankful!

It took 3 days for them to figure out what parts to order. After 8 weeks waiting for parts I had to call for an update It took 6 days for them to install two new door locks.

Enjoyable experience. John, our salesman, was responsive and very helpful. He communicated about everything very clearly and there were no surprises when we finalized the sale. Would definitely recommend John and the dealership.

The staff is very helpful, kind, and courteous. I would definitely recommend this place

Very poor service! very disorganized. after being on time to my appointment it took 2 DAYS to find out that everybody was behind and the Advisor (?) needed an additional 2 days to get to my car. Unacceptable! Once you were assigned an "Advisor" NOBODY ELSE wanted to help or answer questions; you were referred to your advisor's voice mail. I used to think very highly of this Dealership but now I feel that you don't value my business! I understand that everybody is experiencing some kind of workers shortages but nothing replaces good communication with your customers explaining and updating the status of your vehicle in a timely manner.

AutoNation Chrysler Jeep Arapahoe have been great with my experience, from the purchase of my vehicle to maintenance… you guys are great!!

I brought my jeep for service after I bought it used "as-is" and the team did a great job in getting many different aspects checked and fixed. When I encountered another issue while driving then got me in same day to determine the issue. Good people over there. I worked with AJ and he is extremely attentive. I highly recommend them.

The dealership and personnel were great. However, the brand new Jeep Gladiator I purchased and had for less than 24 hours and 150 miles, will be in the shop for ten days. Ridiculous.

I went in for a recall on my 2012 Jeep. Also I had my check engine light come on so wanted to get that looked at while I had it in for the recall. Then they tell me it's $200 just for them to read the code. That's absolutely crazy!! My tech (who was nice an professional) said it was to cover labor. That may work for most people but he and I both know it only takes a couple minutes to read the check engine codes. It wasn't his fault, he doesn't set the prices, but rest assured I won't be going back to AutoNation Chrysler / Jeep on Arapahoe unless I get another recall notice.

Tremendous customer service when you’re buying. But when you change your mind and want to take a car back you’re scum! Don’t work with John the salesman is very rude and lacks empathy!

Andrew was great to work with. Highly communicative and kept me updated with the delays on the shipping. Would highly suggest working with him and AutoNation

I made an appointment to bring my car in for service and when I showed up for my appointment I was told I would have an answer for what was wrong in the next 24 hours, and that I’d get a call sometime the next day to find out the expected timeline. 28 hours after dropping the car off I call back for an update, am directed to an answering machine to leave a message , and don’t hear back again . At the end of the day I call for status one more time and am told it will be 72 hours minimum before they even look at my car. When I ask what happened to the original estimate of 24 hours I was told that was an error. As a one car household this is extremely frustrating because I am now without a vehicle for an indeterminate amount of time with no answers and Auto Nation has made no effort to let me know about the schedule change. I cannot recommend a service center that changes timelines and leaves customers hanging for days without updates.

I was very disappointed in this specific autonation and will not be returning. I had a scheduled oil change at 730 in the morning.. I arrived 10 minutes early and was greeted right away and taken care of. However after an hour and a half passed I knew something was not right. I went to check on my car and the guy sure enough was like “oh, it’s done now” when the paperwork had clearly been on his desk for quite some time. I took time out of my work schedule in hopes to be in and out but yet was disregarded and who knows how long I would have sat there if I didn’t ask an hour and a half later. I will not be going back.

I was only in for the infamous Airbag Recall. They did call me and suggest a couple of services. Of course, being a Dealership, their price quotes were outrageous! I declined those services, and asked them to only fix the Recall. There was no pressure to perform the other services, and now I know a couple of things, that I need to perform on my own. Overall, a very quick and successful visit.

I have had to deal with this location multiple times. Once when I leased my Jeep and recently when I purchased my lease (jeep). Both times I was there over 3 hours. Most recently when I purchased my Jeep I was there almost 5 hours. The finance gal took forever!! Seems the sales person was not suppling everything she needed blah blah blah.... It took over 3 weeks for them to payoff loan and because of the delay the payoff was incorrect. Finance gal does not return phone calls and is very slow and short via email. I called manager, no return phone call. Also, seemed like all the finance gal cared about was getting you to purchase extended warranty!!!

They let me made appt even the shop was full that was a plus for me. But offer me $99 wheel rotation without checking my car profile and notice that I have maintenance program makes me angry. <--- This one was my old appt back in August 2022. This time they check my profile. Thanks!!!

Clean and courteous

Always friendly advisors. Wait time is a little much, but I’m patient 😉. Love taking my Jeep here.

I've gone through countless vehicles in the years since getting my driver's license. The cars themselves have become aspects of blurred memories to a life speeding forward BUT I remember when and where I purchased them. This is partly because of the excitement but also because of the disappointments that generally followed. Admittedly, I've only purchased used. Going through cars like the options at a buffet can be expensive. I'm not below getting the scraps and keeping them running, if the price is right. With that, buyers remorse tends to follow (much like the upset stomach following a Golden Corral visit). In the past, check engine lights have come on shortly after leaving, failed inspections, questionable repairs with mechanical issues and just dealing with some shady characters who obviously didn't care. Not to mention the thought that I could have gotten more for my trade in, if I just sold it myself. Again, buying used requires a certain amount of faith and the willingness to get your hands filthy for a good deal. I have both, so it tends to work out. The experience this time has raised my expectations of what buying a used vehicle should be. Communication type between myself and the sales person (Noah Amelung) was set by me. I prefer text, because it's 2022, but email and phone was an option. By setting up an appointment, the car was brought to the front entrance before I arrived and allowed me to park my trade in next to it. I didn't have to sift through the inventory or search for anyone. It was left unlocked and I did my thing, sending a text to let him know I was there poking around. Though the condition of the car more reflects the previous owner, it does show the standards at which they'll put there name behind before selling it. With that said, my trade in goes straight to auction...as expected. I loved it but love is blind. Shockingly, they offered me more than I was honestly expecting. Even with the reduction for a windshields replacement. Thanks Colorado. When it came to doing the paperwork, the sales price was lower than the online price, which was lower than the displayed price. In the past, I've had to point out to the dealership that the online price was lower and that's what brought me in. This time, I bit my tongue. The car has been flawless with absolutely no remorse. This might be the first time I have no regrets. All of the staff was very accommodating during my visit and the process effortless. This is what purchasing any vehicle should be, new or used. History says I'll be doing this again in a few years. When that time comes, I know where I'll be going.

I showed up on time and was told it was going to be 2+ hours for a simple oil change. I decided to go elsewhere or just wait until I am out of state. Also, I ended up at the other Autonation that I took it to last time and was not informed that the Jeep dealership had moved to another location. Once I rushed there this one guy went to help a Jeep that came in a minute after I got there and waited for the bay door to open and because that Jeep was closer to left side, they helped him but completely ignored me. I finally walked up to the service area and all were even surprised I was there. Do better! I liked it better when I had William take care of my vehicle. He went above and beyond to help me out and now who knows if he’s even servicing Jeeps at this location. Horrible attention, service and appointments now are worthless if I show up on time and still am told I have to wait hours to get my Jeep serviced.

Greatly the appreciation the communication at this place. Best experience I’ve had at a dealer by far.

This is what you get when you buy a track hawk and this dealership agrees to "strip and re paint" your brembo calipers..

My worst buying car experience. The finance guy was rude and the car needed a spark plugs, one coil, and a manifold gasket about a month after i got it and no to mention that the car is at the shop right now because it was overheating . I guess I could find a better deal on Craigslist, but instead I've spent $35,000 at AutoNation trusting their (worry free) advertisement . Never coming back.

I've had my car in the shop for almost 4 months, was told about a part that would come in by last month... yet never received an update. Called awhile ago seeing if there was any status, but keep getting told the same thing. I've noticed it's an issue here at this dealership to get anything fixed..

Pulled up on the lot with my jeep smoking, two days later I'm back on the road again. Jeep been fine every since. Staff are always friendly with fast service.Thanks, Jeep Auto Nation. You've always done right by me.

Dealer ship was great and they didn’t price over MSRP! which was very important to me. I have refused to buy a new vehicle during the pandemic from places that are taking advantage of everyone during these times. They treated me very well and done everything they could to earn my business. If you go please do business with Karina she was awesome and took great care of me! Also I never do reviews the only reason I am is because Karina treated me so well.

I took my Jeep in the first time for a window rattle and the fan making noise. They couldn't verify the fan making noise and said they had to order a part for the window. Fast forward 6 MONTHS. I called the dealer to check the status of the part. I was told that it had never been ordered. The parts guy was great, and got it ordered. The part showed up in 3 days. I took it back in to have the part installed and also to have the radio looked at because it was giving me an error now too. They had the Jeep for 2 days, replaced the window part, didn't bother to check that the problem was resolved, and now my window still rattles. As for the radio...they were supposed to run a diagnostic check to see if they could determine the problem. Instead, they told me to unhook the negative battery terminal for 10-15 minutes and that might clear the error. So, basically after 6 months of waiting and them have the vehicle for a total of 4 days, they have managed to fix nothing.

I am upgrading my review from 1 star to 3 because I was given the owners’ s name. He directed me to the manager of the service department and set up a time to look at my car. Two stars remain off due to the time out of my schedule and the lengths I had to go to to accomplish the task. ——————— ORIGINAL REVIEW: Cough….cough. The service policies at this place are designed to maximize load on the customer and minimize load on the dealership. I accidentally ran out my battery on my Jeep rubicon. Upon jumping the car everything was fine, except the center display console was dead. I made an appointment and drove in. I was informed that a diagnostic was required and I’d have to make another appointment. Irritating? Just wait… I made the appointment. In the meantime the battery died again (turns out my wife was not leaving the car in Park). After I jumped the battery again the center console came back to life. However, after 10 seconds there is always a been and the auto stop/start feature warning displays in the upper right of the driver display console. I called the dealership, discussed the issue in detail with the technician and made an appointment. Upon arriving for my appointment I was told there was a long line of work to be done, and that I’d need to leave my car to be DIAGNOSED two days later. Not fixed; diagnosed. They KNEW why I was coming in. Furthermore, no one told me I wasn’t getting a diagnostic on my appointment day and would need to arrange transportation home. The apathy coming from the service techs in each of my encounters was unbelievable. I have left voicemails and emails for managers and have not once received a reply. I can’t speak to their sales or sales process, but STEER CLEAR of the service department at this place. I’m literally willing to drive an extra hour to a jeep dealership I trust. The service department here will waste as much of your time as possible to make things go the way they apparently want them to go.

It's somewhat common knowledge that now is not the best time in the work to buy a car. In my state (Washington), cars are selling for $15-20k over sticker without a moment's hesitation and it doesn't seem like anyone out here actually cares about anything other than finding that person willing to spend their hard earned money. I've wanted a Wrangler for over 10 years now but could never really justify owning one for one reason or another, until the 4xe came out. In late January I reached out to a few dealers near me about ordering a 4xe and each one had a minimum of $5k market adjustment plus a 6-8 month wait time. In looking at various Autonation inventories on their website, I came across a vehicle that was almost exactly like what I wanted to order, so I reached out and the next morning had a text from Keith saying that it was sold, but we can order you one. Called him up, worked out the details, and 2 days later my order was locked. Cut to a month and a half later, I text him asking if I can change 1 thing and he surprises me with a "your car is already in production!" which was a shock, but in the best way. A few short weeks later, and the vehicle was shipped to the Autonation dealer by me and everything was ready to go. Between Kieth in Sales, and Gus in finance, this entire process could not have gone any better and the fact that the car was ordered in early February and arrived in early April is incredible given the market conditions we're currently in. I spent 8 years of my life in the car biz and this is the 9th new car I've purchased in 10 years, and this has to be the easiest transaction I've personally encountered and I will happily say that if another Jeep product comes out that works for me, these guys will be my first call.

We had a great experience!

Do not shop here! I was looking at getting a new Jeep and called and was directed to Jack in sales. I told him what I was looking for and said I might come take a look that day, He asked around what time and I told him, I was at work and ended up not being able to leave when I was hoping. I then found a different Jeep dealer with better stock so I ended up going to them a few days later. Jack texted me and I told him I had found a vehicle and apologized I did not make it over as their dealership was much farther away from me. He was extremely rude and sarcastic as he replied "Yeah well thanks for calling and cancelling" I then explained I was at work and was busy and not able to leave nor did I promise I would make it. I then told him after seeing his attitude I was glad I had gone with some one else to which he replied "That goes both ways" I then replied asking how unprofessional could he be which he sent a laughing face emoji and said "Have a nice day". I work in the sales world and if I treated a potential customer the way this guy did I would be fired in a heart beat. I then called to complain and a lady answered who also gave me attitude when I told her I wanted to speak to a manager about one of their salesman. She then put me on hold to get the manager and 5 minutes later tells me he was in a meeting and would call me back. a week later and still no call back. I have screenshots of the texts. EXTRMLEY UNPROFESIONAL BUSINESS!

Such an amazing experience!! We worked with Rory and he was so kind and had the greatest communication with us, so sad he is leaving. He definitely made us feel welcome, answered all our questions and didn’t make us feel pressured to do anything. We also signed our paperwork with Matt who was also amazing and worked hard to make sure we left happy and also made us feel comfortable. Thank you both for the hard work and making our experience there great!!

There is no way I’d ever recommend this dealership. I specifically tell people to stay away from it. My fiancé has gone through HELL bringing the vehicle back now for the 3rd time within 6months of having it. (RED FLAG). When we test drove the vehicle at this dealership, it was dead. They had to jump it(RED FLAG) but he really liked the vehicle so he thought nothing of that. Alittle after 4 months he had to bring it in because it was turning off on the road, dash went crazy, and it sometimes wouldn’t start. They told him battery was good, it was ‘loose battery clamps’, and they ‘fixed it’, & sent us home. (RED FLAG) He had to bring it in again a month later due to absolutely zero power. No sounds or lights when you turn the key. This time, They fixed a $1,400 oil leak said the battery needs changed (which he did himself). Now, 2 weeks later, zero power again. not any noise or lights. Had to buy a portable jumper & take it to the dealership. For the 3rd.time. In.6.months. He’s trying to get rid of this vehicle and it’s a headache. Save yourself from the same troubles. This place will flip a vehicle without even checking anything.

Love my guy that has helped me since I got my new jeep!!

I had initially ordered my Jeep Wrangler Rubicon 4XE with another dealership a while back and it was just taking way too long with the order to arrive. I decided to ultimately stop near by dealerships just to check out the inventory they have since not all of the 4XE's are online on the websites right now. Travis Houston who was our sales guy was great BUT. The reason why I am editing this post is because after driving about 500 miles on this the driver side plastic underneath the vehicle and by the tire is all coming out. On top of that the left driver door is not closing and the system thinks that it is not closed. You have to literally slam it so hard in order for it to be closed. I had brought the issue with the door up a while back and they said everything was fine. Now I will be having to go back to autonation to get all these issues fixed. I do not even know if they actually looked at the vehicle before selling it out or putting it on the market.

I hope I never have to deal with this dealership again. The service department was unresponsive and didn't know what was going on with my vehicle after they had it for several days and I called for a diagnosis. I left multiple voicemails for return calls with different service agents that went unreturned. It got to the point I had to call the sales department to go to the service section to get someone on the phone. People have lives and need to make arrangements when their car is in the shop. The lack of customer service made it clear to me I wasn't a priority for them and there are no consequences for terrible customer service at this location. I finally got someone other than my agent on the phone and had to force him to tell me when my Cherokee would be ready. If I hadn't been so proactive to get the answers I needed it would probably still be sitting there. Avoid this place at all costs.

Great service! Prompt, friendly, keep you “in the know!”

We dropped off the Jeep and asked about the start/stop option not working the battery was not charging. Was told it could affect the main battery and it took two days to change it out.

2018 - JK 2 dr, 14K miles, original owner. My wife took in our jeep to get the oil changed on 3/7/22 and met with the Service Advisor (and Assistant Service Manager) - Zackarie Perry. The only choice he gave her was a $108 oil change. When I picked the jeep up, I asked (very specifically) if this is the same oil change I'd been getting previously via Jeep Wave, seemed a bit higher than expected and not consistent with the "maintenance mailings" I get quite often with $40 oil changes. Without looking, he said "yes, of course". I challenged that and he said it was the same. So...I went home and pulled the receipts from the two previous oil changes ...it WASN'T the same. At a "provable" minimum, he had added in the "add-on - Motor oil Treatment" for $20. Of course my wife had no idea he was "adding - on" treatments, that she would have declined if asked. So...you get two stars Mr. Perry, for flat out answering to my face without checking the facts and for what appears to be you taking advantage of a women walking into the dealership, upselling services. The final poor nit was the "reminder" sticker was on the floor of the jeep when I got in to go home...it was the old one. Took it in to Mr. Perry and asked about it...I had to ask for a new one and he seemed put out that I'd ask for it. Didn't really appreciate the lack of attention to detail. I think Jeep could have done it better, especially since I bought it there.

My husband recently went to get our fuel tank serviced because it had extensive external and internal damage due to debris on road. And a major problem with gas leaking from our JEEP to the point that it wasn't driving the same. He had an auto repair shop to repair the damages but to no avail did they perform or even do a good job. He took our JEEP Grand Cherokee to AutoNation where he met Harlow a service technician that took the time to examine and diagnose the problem. He explained to him that there were loose screws, things were not attached correctly and secured in place. It added up to be a half job with no care. A very dangerous situation had it not been taken care of properly and in a timely manner. With all the dangers and procedures with gasoline pouring out, multiple jacks and manpower, Harlow and his techs got the job done.

Friendly staff, good technicians, good hours of operation.

In and out as scheduled. Good job!

The people at this dealership were very nice. Not only were they nice and helpful but they made the process of buying a car easy and fast, which I really appreciated. (specifically Jonathan and Matt)

I brought my car in recently to be serviced and was served with kindness, timeliness, and professionalism the whole way through. This is clearly a great team and a great culture that cares about their clients and taking care of both their needs and wants. From sales to service, they have had my business for years and will continue to into the future. They have consistently gone above and beyond to help me understand my options, make informed decisions, and get me into the right vehicle and/or service based on what is best for me and my family. Negative reviews for this outfit are laughable and, as is often the case, say much more about the complainant than this business. If you want to be taken care of from start to finish and beyond, go to AutoNation Jeep Arapahoe.

Friendly service techs. Top notch service!

Friendly service techs! Top notch service department!

My wife and I walked in and were Greeted by a sales man named Gary. Would have to say he was the best sales guy I dealt with. Two and a half hours later we were proud owns of a JT.

I dropped my Jeep Gladiator off to get it checked for a few things before the warranty expires. I dropped it off on a Wednesday at noon and was told it would be ready for pick up within 24 hours. No one ever called me to give me an update or let me know they needed more time. I call Thursday around 2pm asking for a status update and the guy who picked up said I needed to speak to the manager, AJ, whom at the time was assisting another customer. I asked for a call back, never got one. I called back first thing Friday morning and got AJ on the phone, he said they had checked two of the three things I was concerned about but they were waiting to check the hvac and that I was third in line. He couldn’t promise that i would get my truck back that day but I told him I was coming to get it either way as I needed it to get to work. Finally around 3pm Friday I got a text saying it was ready. Picking up was fast and easy but usually they wash my truck but they didn’t this time. I just think the lack of communication and feeling like maybe they didn’t check my truck thoroughly will keep me from returning to this location.

Repair was timely and effective. Communication was professional.

Apart from the Excellence, the good technical and mechanical service, this Dealer is recommended for his excellent communication by speaking with direct honesty, handling excellent response times. The availability of spare parts, the excellent treatment of customer service and the timely delivery of the vehicle

Excellent customer service and sales associates.

After reading the poor reviews about this dealer's service department on multiple review sites, I decided to give them a shot and allowed them to run a $199 diagnostic on my 2016 Wrangler that was overheating. After having my Jeep for 5 days, I got a call saying that the cooling system pressure test came back fine and that they could not recreate the reported issues (engine overheating and smell of burning coolant). I asked the service center to make sure they took it on the highway and floored it, as that would definitely recreate the issue. They did, and again reported that they could not recreate the issue. So I picked it up, paid for the diagnostic, and drove home. No surprise, on the drive home (less than 10 miles) the smell of burning coolant was impossible to miss, and the engine hit 248 degrees (too hot for a Wrangler!). Swing and a miss from this service center. Never again.

Had taken my 2019 Jeep Grand Cherokee in for the 60k services. While there I has requested they look at my rear passenger door as it would not open. They found the mechanism had froze and broke.

Autonation has always taken the best care of my car and I’ve truly felt like they think of it as their own! Nothing but the best things to say about this dealership.

Never purchase a vehicle from here. I have had my Jeep 8 months and it has been in their shop four times. I am not the most mechanically inclined but I just replaced the thermostat for $45 and an hour of time and they were trying to charge me $500 for the job. The people are nice, but the business practices are sketchy at best. Stay away unless you want your vehicle to be in the shop more than you drive it.

Cami Hayes is on It! She was attentive, passionate to make a deal and got me the best pricing. She and the team, both Chris’ and Gus made things happen like no other dealership and I’ve gotten cars all over the country. Hands down the best! This is the only place to go!

Service was great , the agent was forward and friendly

The service appt with Brian was the best experience with this dealer so far. After the sales process I was not going to return.

Very easy purchasing process, Connor was great all the way through the process, was in and out driving my new jeep in less than 2 hours

Very high pressure sales team trying to sell cars with both physical and mechanical problems.

So far so good with service Dept. in and out quick these last few times. they recovered from a snag last year

I had such a wonderful experience at Arapahoe Jeep Autonation! Joey Bernier and Jonathan Angulo were extremely helpful and went above and beyond to get me into my new car! The car got in even earlier than expected. Both very knowledgeable and answered all of my questions. Gus in finance was also very helpful, fast and friendly! Highly recommend these guys for your next car purchase!

Outstanding experience from beginning to end. Destiny our sales associate provided excellent service, answered all our questions and provided all the information we needed to decide on a new vehicle. She provided a professional but easy going atmosphere during the whole shopping experience. Patrick in the financial department was extremely helpful and guided us through the buying process explaining every detail through the whole process. My wife and I are very happy we came to this dealership.

Autonation Jeep was amazing! I was having some issues with another Autonation and they saved me. Found me an amazing Jeep Grand Cherokee L in the price point I was looking for. My sales person Joey was excellent!!! I would highly recommend him. He was so patient and knowledgeable and helped find me a great car. Sales manager Chris were top notch and would recommend them to anyone looking for a Jeep!!!

I just want to say this was about the easiest and most pleasant experience I have ever had financing a car. It was more challenging sitting at home on my computer trying to figure out what car and what dealership to go to. Well I lucked out. These people here are honest, and I believe they truly have the consumers needs and interests as their main priority. They are truly no haggle. I even opted for the extended warranty because everything it covers blew me away. I am beyond happy. I highly recommend working with Karina Panov. She has been extremely responsive and in constant contact. A real pleasure to work with. It was the first time in my car buying history where I found myself at ease and having a good time in the finance managers office. Thank you Karina, I am really happy with my SUV!

Juaquin was amazing. Told him what we needed and what we could afford and he did amazing finding us something to work for us. Meghan in financing was sweet and fun to go through the paperwork with. The whole team here was great, would definitely recommend! 2015 Honda Civic Exl. Thank you again Autonation team!

Travis H in sales provided the exact service you dream of having at a dealership. My mom had been in contact with him trying to find the perfect car for her and her needs. He was able to find the only one available in the state with every single thing on her checklist. She was in and out in under three hours and driving away a car she never dreamed of finding. He truly listened to her and understood what she needed in a vehicle. We rarely have an experience this genuine with a salesman and it was incredibly refreshing. he was so great that I’m planning on building my own new Jeep with him here soon! He was incredibly responsive and honest. Truly made sure the process went smoothly for her.

My best car buying experience ever! My car lease was ending and I spoke with Travis Houston on the phone regarding what I was looking for in a new car. I needed to stay within a specific monthly amount and wanted to purchase instead of lease. Within hours he found so many options for me. I reviewed the list and decided on one. Travis had the car ready for me to test drive within minutes. He had all of the paperwork ready which made the purchasing process quick and easy. I highly recommend Travis Houston and AutoNation Chrysler Jeep Arapahoe.

This place wanted to keep my jeep all day for a oil change! Then, all day without my jeep...NO shuttle ride home.... Then... the price is over$120...... All of that service MINUS the smile!!! What happened to go Ole fashioned GOOD customer service???

I had a great experience here at this dealership . Great and comfortable customer service! The sales guy i worked with was great and helpful. His name was joey i really recommended anyone to go to him as well as the dealership! i will be returning for any other car buying needs !

Service was quick and easy, they worked with me on my warranty. Staff was friendly and helpful. I love that they can text you progress and questions as answering the phone isn’t always easy during the work day

Got our car done before they said it would be. All Good! Thanks to Harlow for knocking this out for us and getting it fixed.

Terrific service and scheduling. Without asking we were made a priority. The technicians explained every detail of their work. Worth every penny as service at dealerships can be expensive. No regrets

I leased by Jeep from here. The experience was great, but then I started bringing it back for oil changes and recently a recent maintenance request. My oil change, which was scheduled (not a walk-in) took them 3 hours! Then, when I scheduled an appt. due to a vehicle triggered alert, I took the car into the appt, arrived prior to the appt. time, and was told that they needed to keep my car overnight due to how backed up they were. There was no communication when I scheduled this appt nor a phone call prior to let me know they would need to keep my car. Not because of the issues, because of them being backed up. I drove 35min to the appt, took the morning off work, and they could not care to let me know ahead of time that they could not get my car in at the respected appt time. Thanks for the wasted time, gas, and time off work. I will not go back here again.

Harlo in Customer Service was great. Took the car in for a leaky tire and to check fluids. If you have to wait, they have a nice reception area playing HGTV.

I had a horrible experience and will not return or recommend. I had to make an appointment that was 3 days out, which was not an issue. My issue is that after I dropped my Jeep off, it wasn’t even looked at for two days. When I called on the second day to check on it, no one had touched it, so I decided to pick it up. What’s the point of having an appointment if you have to wait another 2+ days???

Great service from the team, everyone was super friendly and professional, my car is now firm. They just have to keep the dog on the other side of the counter as some of us are extremely afraid of big dogs

Travis made buying my new Jeep Grand Cherokee amazing, so personable and felt like I was buying a car from a close friend! It was so seamless, he had all the paperwork ready and then passed off to Matt, the best finance guy, and I was driving my new car in only an hour and a half. Best car buying experience I have ever had!!! I will be telling everyone to only buy their jeeps from here!

The service center guys there are always super nice and personable!

I didnt recieve text updates like I requested, but otherwise the service was very helpful.

They were very responsive and easy to work with in getting my vehicle in for maintenance and then getting the job done. I was very happy to have such quick turnaround!

Great service as usual. Clean facility and friendly staff. I went in for an oil change, and Alec was very attentive and cognizant of my wait time.

One of the worst dealership I have ever done business with.Be aware of service because is nothing but scam,they have no problem to lying in your face to get your money. simple

I brought my leased Jeep in for routine service and was very pleased with my experience. Everyone was very helpful, answered all of my questions and I was in and out in a little under an hour. Tom in the service department was fantastic! He was super friendly and also took time out to show me how to use some of the features on my vehicle that I was unsure of. I left feeling more confident and was very happy with my service. Thank you!

Very difficult to get anyone on the phone. Do not answer or return voicemails. Contacted sales and they were no help! Would have serious concerns purchasing a new vehicle from them. Contacted sales and they were no help!

I was there for a simple service and they got me right in and completed the work within the estimated time. what more could you ask for. Thanks AJ

I had an oil change and a sensor light that needed to be fixed. I showed up Thursday evening for a drop off as I had an appointment at 10:00am Friday. I called to check status of vehicle at 12:30 on Friday it took 45 min to get ahold of someone and once I did they still had not even touched my vehicle. Fast forward 2:30. 4 1/2 hours after my Appointment I showed up and still had not been touched. I did not let them change my oil as they said it would be 5:00pm before it would be done. Whats the point of having an appointment if it is not going to be taken care of at that time. Very frustrating. Do not recommend the service department.

Since the moment I walked through the door I felt welcomed. From the guy who opened the front door with a smile and a friendly "how can I help"? Didnt get his name but he dircted me to the service department, where Travis took care of my problem. He deseves more stars than 5, he got my problem fixed in a timley manner and took time to explain the situation. While waiting I had the pleasure of speaking with Eric Absher and Steve. They made my waiting experience memorable. Full of knowledge and shared some laugh's. I highly recommend this dealership! Amazing experience, Great people and super clean. Thank you everyone at AutoNation for making my unfortunate situation into a good day! I will be back!

They did the oil change and tire rotation in time quote. However I have a serious warranty issue that my car will completely shut down when I come to a stop and I have to put the car in park and restart the car. This is the second time the car has been in with this issue. They told me they would need the car over night and did not offer me a rental or any way of getting home or having a car to drive. I am a single 73 year old lady and need a car. So now I am driving a car with a warranty issue with no way to get fixed. The gentlemen who waited on me was less than helpful. Sevice area customer waiting area was very dirty.

Was there on a whim. Curious to see what my current vehicle was worth so I asked for an appraisal. 20min of waiting, salesman came back to me with the appraisal amount. Not only was the amount the WORST, I knew this had to be a joke. It was too far below the blue book price ranges for trade and private party transactions. My first instinct was he for sure lowballed it on purpose and I have reasons to firmly believe that is has to do with aggravating factors about me as a whole person! He gave me a bogus explanation behind the amount and I knew there were lies stitched within that. Went to other dealerships on Arapahoe and even did an online appraisal thru Carvana, Vroom and Carmax. When I got all the appraisal amounts, my suspicions were proven right. My appraisal from this dealer was purposely lowballed! The difference was between $3k and $6k between this salesman's appraisal and the various dealerships/online dealerships appraisals. KBB had amounts that were within range of the other offers I got as well. Absolutely bogus. My vehicle is in tip-top shape, no mechanical issues, very little exterior/interior damage and low mileage for the age. It's practically a rare unicorn that's hard to come by! I knew this appraisal amount wasn't right and I assure that I will get every penny my vehicle is actually worth when it comes time to sell. I for sure will not be stepping foot on this dealer's property for anything and I encourage those looking to do business here to be weary of the possibility that your offers for trading in or selling your car will be lowballed on purpose just so they can get it for practically nothing/dirt cheap and then pocket a hefty commission/profit when they end up sell overselling it to someone else. I understand that these salesmen are in a line of work where the only survive off of commission based pay. But this is definitely NOT the proper way of doing fair business. Unbelievable! DO BETTER!

WE had an appointment for an oil change. It took over 2 hours to complete. I don't understand why an oil change would take so long.

Problem with the tailgate locking mechanism. My Autotechnician Harlow was professional, fast, and got the car back to us the next day in perfect working condition. Thanks again for the great service!

My purchasing experience was great in 2018, Unfortunately, my 2018 Chrysler Pacifica died and I had it towed into the AutoNation Chrysler Jeep Arapahoe, where I purchased the vehicle. It took them 6 WEEKS to fix my vehicle and they would NOT provide me with a loaner vehicle (they said there were none available). I had to facilitate getting the part they needed by calling often to Chrysler customer service, who eventually got the part shipped to the dealer. The dealer was not at all proactive in helping to get this part and it took them almost 2 weeks to identify the problem! I thought it was extremely poor customer service to have warranty work done on my vehicle and to not be provided with a loaner vehicle.

Took my car in for a repair, explained the situation, and that there was a recall on it as well. They did the recall fix, said everything was good now. I drove my car home, and the next day the same issues I had explained re-occured!! I called this morning, the receptionist said service dept was busy and that she would leave them an email to call me back ASAP. That was 6 hours ago, and still no phone call!!! Very dissapointig, and quite upset. Did they even test drive my car to make sure the issue was fixed? I honestly believe not.

Alway's great service I have worked with Travis on several occasions and they are quick to diagnose and get me back on my way.

I took my car in for a service repair and Harlow was incredible. He went above and beyond to make sure the service was done quickly and worked with my insurance to get everything taken care of. If you are looking for a dependable service, I highly recommend!

They were fast and friendly. I did a pre-approval to get my mustang and the rest of the process took about an hour. Cody was a great help.

Mason in sales was fantastic! Finance was also great, and answered all of my questions without being pushy. Overall a great experience!

Gary the sales person was helpful

Crazy busy, people everywhere...

They were friendly, thorough and honest. Every time I went to another dealership with my last car for service they always tried to upsale me on things not needed. I appreciated the integrity. Also cool to have your original sales rep remember you and come check on you and your Jeep to make sure everything is still good. My experience from building my Jeep with Hooley, through finance, to my first oil change has been great!

I was contacting a sales agent about the Blue 2015 Dodge Dart, was told to drive down to look at the car. When I got there after a 50 minute drive I was told the car would be ready, not even close. Sales employee disappeared for 10 minutes, came back and told me that the car was up the street in the shop and that I could “look at the car if I wanted to”. To top it off car had scrapes on every rim and the stripe was peeling. Still made me a $14,000 offer after dealership document fee and taxes. Car is maybe worth $10,000 don’t waste your time.

I had some computer issues and then a few more things popped up. Did not have a ride and wanted to wait. I knew it was going to be a long wait. however, Travis put two technicians on it and got the jobs done 3 hours earlier than promised. Very happy with AutoNation Chrysler Jeep.

The customer service here was awful! They told me an appt time doesn’t matter and only holds your spot for the day. They didn’t even realize my car was there (even after I called to tell them the keys are in the early drop off box). I called twice for an update and they kept saying your car was being seen, come to find out each person was lying, it was four hours past my appt time and my car still hadn’t been seen and I hadn’t gotten the first update from them. I asked if they could update me so I should know if I’ll have my car back today or tomorrow and still nothing. My husband even called and left a message with the manager and no call back. Overall terrible experience and taking my vehicle elsewhere.

I had a simple maintenance appointment on my car. It was an 11:45 am appointment and I dropped it off several hours early. I was told it would be done by early afternoon. I called at 2:30 to check on status. No answer. I left a message. No return call after another 45 minutes. I was getting worried I’d be late for a school event so I just showed up at the dealership. The car was done. I did end up missing part of the school event because of being late. How hard is it to answer the phone or at least return a call within 30 minutes? And to top it off they didn’t put a new oil change sticker on the windshield,

The customer service here was awful! They told me an appt time doesn’t matter and only holds your spot for the day. They didn’t even realize my car was there (even after I called to tell them the keys are in the early drop off box). I called twice for an update and they kept saying your car was being seen, come to find out each person was lying, it was four hours past my appt time and my car still hadn’t been seen and I hadn’t gotten the first update from them. I asked if they could update me so I should know if I’ll have my car back today or tomorrow and still nothing. My husband even called and left a message with the manager and no call back. Overall terrible experience and taking my vehicle elsewhere.

0730 appointment for an oil change. Greeted by friendly staff. They were quick and professional.

Didn't need a whole lot done, but they got me in and out quickly.

The Service Advisors were very attentive. Got me in and out quick. Even though my heater still didn't work after I drove away, the technician was great and took it right back in.

I recently purchased a 208 Audi A4. My wife and I received a high level of service and professionalism from the dealership. Would highly recommend!

I had an unusual issue where something was stuck in the steering column of my Jeep. I was concerned about how safe it was to drive. Autonation fixed the issue without an appointment on a Saturday afternoon. So helpful.

Wonderful staff that makes you feel comfortable and stress free, while buying a vehicle. Their is a fun and relaxed vibe once you enter their building. I'd recommend this dealership to anyone who is looking to buy New or Used.

Another super awesome experience with the crew at Autonation Chrysler Jeep on Arapahoe! Purchased my Jeep Wrangler here last year and the whole experience was incredible. This was my first time hitting up the service department for her oil change and am impressed. Super quick, kind service and the guys were awesome. Love them! ☺️ 2/4/22 Update : Well, well, well…. We meet again, service crew. Another 5,000 miles on Jello the Jeep and coincided with a recall. The guys were just as awesome as before, kind and super helpful. They quoted me a few hours (with everything going on in the world/staffing shortages, etc. , I was SUPER happy to hear I’d have her back the same afternoon!) but lo and behold my phone rang about an hour and half later… she was all done! These guys are wizards. I just know it. Professional, speedy and on point. These guys rock! ☺️

Went to Autonation Arapahoe and dealt with Gary. Had a great experience. He went out if his way to help me. Would deal with this dealership again. Very honest people.

Quick, easy and to the point. Wasn’t hassled or recommended to buy anything I didn’t want. Super friendly and made my first car buying experience a breeze.

One of the worst dealerships I have ever done business with. Be aware of their "protection plans" because it's nothing but a scam, and they have absolutely no problem with lying to your face to get your money. I was told with a protection plan that you can bring your vehicle to any AutoNation to get service done, apparently this is false as you need to bring it to the maker specific dealership. Apparently the Jeep one doesn't like to work on "foreign" cars, and they'll only tell you this when you get there. I was told to take it to AutoNation Subaru across the street (where I didn't make the appointment), so I did. The associate was friendly enough but clearly didn't understand the terms of the protection plan or the contract and was actually telling me the opposite even though I showed him the paperwork they refused to honor it. I have purchased 3 vehicles from AutoNation but never again. I suggest everybody do the same.

Eric is incredible. On point and honest. I had a really good experience and the timing was perfect.

We went on one of the snow days. We emailed about the car, received a phone call shortly from our sales associate to set up a test drive and answer any questions I had about the car. My questions were answered, the car was waiting for us when we arrived with a warmed up cabin and snow removed from the vehicle. When we decided to move forward with the purchase of the car, the sales team were very open and answered any and all questions we had about the process. When we did the signing our representative was communitive, knowledgeable, and personable with all the questions that we had for the financial options. I will be returning and working with that sales team for future purchases. Well done!

Had a great experience buying a car here! Travis was great to work with from start to finish. Knowledgeable and not at all pushy. Loved avoiding the typical haggle negotiations at other dealerships. Got fair KBB value for both my trade in and the new vehicle.

Courteous, helpful, got the job done early and right.

Their customer service has gone way down in the last several years. Every time I go in for my oil change I wait hours because they are behind. It’s ridiculous especially when you schedule an appt and are stuck there half a day. Then you have to flag someone down. I’ve been to much nicer/better service oriented dealerships

They don't answer their phone.

I've been a customer for years. However, I am less than pleased with service, or lack thereof, I have received lately. I've been trying to get someone to speak to me since the end of December. I get sent to voicemail of staff and management, but never get a call back. My next attempt is corporate.

Went into AutoNation yesterday with NO intentions of leaving with a car. Jonathan A. was the sales person who approached me on the lot, and he was so nice and not pushy at all. First I test drove a nice Ford Edge, but I just didn't love it. He managed to get me into the Subaru Crosstrek I was eyeing online (it was at a different dealership), and I knew it was the right car for me. I was super anxious about buying my first car, but Jonathan and my Financial Manager Meghan B. were so incredibly helpful and were willing to take the time to explain everything every step of the way. Overall I would highly recommend this dealership!!

Worst dealer ever. They will sell cars to their buddies underneath you. They waste your time. Go somewhere else. You will thank me later.

My 2 star review is for my overall experience with the dealership. My salesman, James, was top notch knew his stuff and was very helpful in answering questions. The bad experience I had does not reflect on him. It started with "negotiations" taking longer than any car i have ever bought, because it took so long, one of the cars we were working numbers on "sold" by another Autonation dealer. Despite this fact, the sales manager was unwilling to budge on the price of the car. Once we finally decided on numbers for another one, the amount of time to get into the finance office we extraordinarily long. The finance experience was the worst I have ever had in a dealership. It began with him focusing me on all the added "packages" Autonation tries to sell you. I had to slow him down from the sales pitch and ask where we started with in terms of payment/interest rate. The interest rate he told me was outrageous and I called him out on it. He then magically looked at the computer and pulled out a different interest rate, nearly 2.5% lower, that one of the banks "just sent him." He kept trying to push different add ons and I finally told him no I do not want anything. If it were not for James, I would have walked right out the door. Odds are not good I will do business here again.

I loved my experience at Auto Nation Crysler Jeep Arapahoe from start to finish. Communication was made very easy and informative. I am from CO Springs even though it was a bit of a drive, but it was so worth while. It was super simple to set up an appointment. WhenI arrived, the car I was interested in was pulled up and ready for me to drive. I instantly fell in love with my new car. Destiny Buerge was my sales rep and she was so friendly ,professional, sharp and welcoming. My son and I were offered beverages & breakfast . Paperwork and finanincing was made fast and convenient. Everyone I met when I was there was super nice and fun . Miss Megan was incredible with the paperwork portion, she is so knowledgeable about every piece of paperwork I had to sign and helped explain so much with comfort and ease. I was treated so well . This was a very lovely experience and I highly recommend car buyers to this wonderful place . They exceeded all of my expectations and for that I am forever grateful . Thank you so much. My new car is more than I could've ever asked for and perfect for my family & I.

Made an appointment on line for an oil change. When I got there, I told them that I would be waiting for it. They told me that it might be a couple hours and I told them that was fine and I brought work with me. A little over an hour and they were finished. They finished early, came and found me, and didn't charge me anything because all was covered in my service plan! Nice!

They pushed to have items replaced on my Jeep under its warranty which I appreciated. It did take 4 weeks before I got my car back but that’s because of situations out of their control. These guys do their best for you. Reason for 4 stars is because when I got my Jeep back, the foot rest was broken. If not for that, it would be 5 stars.

This is my second vehicle with AutoNation Chrysler Jeep Arapaho. My third time working with Moses. My sales person Conner was fantastic to work with. Conner has a bright future ahead of him in sales. Professionalism with actual caring about customer needs is a rarity in the automotive industry. I truly feel they have it nailed here.

This place has everything I wanted in a car dealership. Clean environment, intelligent and knowledgeable salesman and finance person. They had a good inventory for what I was looking for. I recommend this dealership for one and all.

Great experience! Connor Stolzman was polite, attentive and professional. Steve (sales mgr) resolved any questions/concerns and all went to bat for us to get us what we wanted and went above and beyond. We were impressed. Finance team was the best experience at a dealership we have had so far in all our car buying experience over the years. Fun, not pushy. Highly recommend this team.

Even though they have been short-handed this dealerships service department has been top notch. Excellent customer service helping with my scheduled work as well as my unscheduled maintenance.

Great experience! Connor Stolzman was polite, attentive and professional. Steve (sales mgr) resolved any questions/concerns and all went to bat for us to get us what we wanted and went above and beyond. We were impressed. Finance team was the best experience at a dealership we have had so far in all our car buying experience over the years. Fun, not pushy. Highly recommend this team.

A fast easy place to buy a car, good service, and they don't jack up the prices like other dealerships are right now.

I’ve never had anyone attempt to rip me off so badly for a simple 3,000 mile maintenance stop. Do NOT leave your car with this service department under any circumstances unless someone else is paying for it.

Amazing service as always. They will always have our business.

We had taken in my wife’s Jeep. It was running a little sluggish and the Auto Nation team did a great job. The service technician and foreman that worked on her car on January 21,2022. Were fast and efficient. They did a good job communicating every step and we were happy with the service

This was second time I brought my Jeep in to fix cooling leak, paid over $500 each time. After I got home engine light came on, there is no fluid in the overflow tank which was replaced. Not sure if its another leak or it was not filled. The tank is not secured in the engine compartment. Jeep is running rough not sure if its safe to drive. Called left messages for Service Advisor and Service Manager no one responded.

Unfortunately, my experience was not great. When I initially took the car in, I was told they would do their best to look at it and get it fixed that day (Tuesday) or at the very latest the next day (Wednesday). It wasn't until I called late afternoon on Wednesday that I was told the technician still hadn't had a chance to look at it. About an hour later I received a call that the part was broken and would need to be ordered. After waiting for over a month, the part did arrive and it was replaced within 2 days, but when I picked up the car, the front sensors are now saying they need to be serviced. When I dropped the car off, this was not the case. The only thing that needed to be serviced was the sensor for the window washer fluid and now the service department is telling me that the front sensor also needs to be serviced. What's even more peculiar is that Alex said the window washer fluid wiring had rodent damage and that is also the note for the front sensor. Also, when I picked up the car, there was never any discussion about the front sensor needing service and I didn't even know this was an issue until I got home and the warning popped up when I pulled into my driveway. I'm just so disappointed with the lack of communication and now this shady occurrence with my sensor. It's really unfortunate because I absolutely love my car, but at this point I don't think I would recommend it to anyone and definitely wouldn't recommend the location to anyone I know.

Bought my vehicle there in 2018. Car suddenly started having overheating issues, so I took it in. Brought it in on a Saturday, was told it could not be looked at until Tuesday, due to holiday… fine, okay. But the good news that it was sill under pre-owned warranty with $100 deductible, so will be covered. On Tuesday I was told a list of things that were wrong: radiator issues, struts, etc, etc. Oh, and almost none of it is included in the warranty now, but at least they should be able to get it by Wednesday. Call Wednesday morning to find out when I can get it. Now they are missing a part that won’t come in until Friday. Can I have the part number to try and get it locally myself? Sure they will call back soon. They do not. Call them back hours later, now they suddenly have the part, and will be able to get done it by Friday. Called Thursday to see if they have a loaner car, since I’ve been renting since Saturday. Not only do they not have a loaner car yet, they are now saying it will be next week until it will be done, but they PROMISE it will be done by Tuesday, before I leave for travel on Wednesday. I call several times Tuesday, but get no answers so get there in the afternoon with high hopes. The radiator is fixed, but now the battery has mysteriously gone bad, which they will replace for another $400. Fine, I just need my car. I wait while they replace the battery. Somehow, the car is not running right. I end up having to rent a car for my trip. The service person could not care less. Eventually, I return from my trip. Turns out the car would not run due to a “software update.” The repairs ended up being $2800+, plus $2200+ to rent while my car set in their lot, and later because they missed a simple software update, after promising up and down to have the car ready in time. Oh, and when I did get my car, one of the tires was deflated. Terrible experience in every way. The person I dealt with was completely unsympathetic and not fit for a customer facing role.

DO NOT GO HERE. This place convinced my wife to have her AC refrigerant changed. Told her approx cost would be $160--then charged her $719.29. Then told her she needed to replace her radiator and they would charge her $1600 for that. Luckily she didn't fall for the radiator scam. I tried to call several times to seek some relief--they have yet to return my calls. NEVER EVER go here.

Professional and efficient

Great experience!! Incredible value and customer service that’s second to none. I highly recommend them to my family and friends.

Leased a 2018 Renegade Trailhawk for 2 years, worst car I have ever driven. Brand new car that died on me continuously (often in unsafe locations) for no reason that anyone could explain and had to be towed more than once. Service department told me that this problem was normal and expected with newer Jeep models, so I'm done with Jeeps. Service techs at this location were also dismissive of my concerns and terrible at communication, always insisting there was nothing wrong. I've dropped this car off here for routine service on multiple occasions asking to be notified when it was ready, but rarely did they actually notify me. I had to call and ask them after waiting a full day when I had been told it would only take a couple hours. They have even tried to give me the wrong vehicle at pick-up. Sales department was helpful when I told them I wanted out of this lease because I no longer felt safe driving the car, but the Manager has proven non-responsive when contacted (multiple times) with this and other concerns.

This was my second encounter with service department located at this location. First one wasn't horrible, yet Alex did managed to develop a tone with me simply because I was asking questions. I took it in for red check engine light, scanner read cam shaft error (99% sure I remember this correctly), took it in, loaner was not offered (my car is 2 years old now on manufacturers warranty). Service took one day, got my car back with only battery replaced (my dad is certified technician - he said this will not resolve the issue). Fast-forward 6 months, here I am taking road trip out of state, haven't even left CO yet, here comes orange check engine light - camshaft yet again. Call service schedule an appointment for Saturday, after drop off I get a call from Alex that they not able to diagnose error as engine specialist doesn't work on Saturdays and should be able to look at it Monday or Tuesday, I agree to leave it at the shop. Tuesday late afternoon I call to ask for an update - still in diagnostics (no details, no explanation on what was the car tested for, simply still in diagnostics), I call Wednesday afternoon - same thing no details - still in diagnostics, I asked for loaner the answer I got was "I'm out of loaners", so I call Thursday afternoon, I'm told "it wasn't what we thought it was", and that camshaft gear is going to be replaced, I'm also told car should be ready for pick up by end of the next day, I ask will I be called since not one service department "clerk" called me after Saturday, yet again Alex developed a tone with me again saying "I told you it's extensive repair", I don't remember him saying that and what makes you think I do not want updates? This is Jeep specialized service center, how much more time is needed? No updates for all I know may mean still sitting on the lot waiting to be looked at, or who knows what else. I take care of my vehicles, I also follow up on them. The car was ready for pick up the next day, I was told on the phone that it was driven 18 miles, Alex also managed to program this trip in my car, yet invoice has the exact same mileage in and out... So here I am a day short of a week, finally getting my car back. During pick up the guy who was there didn't even go though the invoice with me, nothing, "sign here, Carlos will pull your car up there". Horrrrrrrible service. Horrrrrible attitude. I sure hope my car is fixed after dropping $300 bucks on Uber to work and back since not one person cared to offer a loaner, yet when I asked the Tom had an answer right of the bat that none are available. On top of that I lost money I payed for place to stay during my quick road trip, which didn't happen. I know I'm not taking my car there again, and I sure hope it's finally fixed. I'm rather drive 30 miles to another dealership which takes care of their customers and brand they represent than deal with Arapahoe location again. In summary, the tone with customer is a big no no, because I'm a female doesn't mean I know nothing about cars, loaner should be first thing offered, no updates about the progress is unacceptable, not telling customer what was replaced yet mumbling under your nose during pick up is unacceptable. After 1st drop off I gave them 2nd chance thinking maybe they are short on people, have new hires, bad day etc., after 2 nd drop off the 3rd one will never happen again.

No communication by sales person or sales manager! Unreliable in terms of making and arriving for appointments and providing information asked for! Time consuming process! Will not deal with again! Too many games!

Good deal and service. The salesman was very well informed.

These guys go above and beyond to keep their clients happy. The GM is the very best, so approachable and friendly. I would highly recommend this dealership!!!! Top notch

Very professional service. Easily make appointments, clean environment.

From start to finish the salesperson and all those who I dealt with were friendly,courteous and very professional. I was treated with respect and they took the time to answer all the queations I had. With their business model there is no need for the 'typical' car salesperson.

Serviced my car in a timely manner. Service.

I’ve been coming to this dealership for service for many years and have almost always had issues. Since I bought my 2020 Grand at the golden location (who were all nice) I’ve had nothing but problems at the Arapahoe location. At 10k service, they lost my wheel lock key and I didn’t notice until a few days later. After multiple calls and a visit, they first suggested that I buy a new set then finally found a matching key to my lock when I told them they are crazy if they think I’ll pay for a new set. At 20k service, I came in with no warning lights on then when I left, my tire pressure light was on, I asked about it before I left and was told they couldn’t get to topping off my tires because they had an issue. Ended up going to the gas station down the street to top off the air. My guess is they let air out (too much) and had no way to fill it. Still unclear what all caused that. My last visit was for my 30k service. When I called I informed them I had the service package up to 60k so make sure everything is scheduled for it. When I arrive at 8:45am for my appointment, the guy checking me in says I only have the oil change and tire rotation package and presented me with an $1,400 30k service listing of everything recommended to be done. I told him that my package should cover any of the 30k service he listed and said I was wrong and the system doesn’t show it. I ended up going to the finance manager who was able to pull up my info and said yes I have the package that should cover everything then I showed him what was recommended and he commented that most of it wasn’t necessary and not listed in the owners manual of what needs to be done. He walked back to the service and talked with that manager about the issue. Once he agreed I had the package they said they would update the info. After a little bit more time, I get told that the spark plugs can’t be done until the end of the day (does it really take all day) and would have to schedule another appointment but didn’t bother asking me when I would be available. Seemed they were done dealing with me as after a total 2.5 hour for just oil/rotation/1 air filter, they handed me my keys and said I’m ready to go. No signing any papers or telling me what all they completed and what else they missed. Reading other reviews, it seems this location struggles to update their systems. After all the issues while it was centennial keep and being told the changes to autonation would make things better, it’s only gotten worse. They seem to know it from what I see here and really don’t take anything feedback seriously with the continued bad experiences. They really expect to be selling $100k Wagoneers and those buyers dealing with the crappy service department, they will have almost every one returned after the first oil change if they have the same continued experiences I have.

They were able to accommodate my very tight schedule to fix my AC that had stopped working immediately before a hot and long road trip.

Overcharged, and took extremely long for just a tire replacement

Thanks guys for the great attention. And Thanks for keeping the customer?s best interest in focus.

Overall very good experience from scheduling thu drop-off and pickup. So much better since Autonation took over this dealership.

The gentleman who helped me last week was awesome and gave me lots of compliments on my Grand Cherokee build. I always get good service and friendly reps when I come to this Arapahoe location. We have purchased 2 brand new Grand Cherokees from this location because of their service.

purchased a new Gladiator from AutoNation this week. Our salesperson, Karina, made the entire process extremely easy. She was able to get the vehicle my husband wanted even sooner than we expected. The whole transaction was easy and fast from start to finish.

excellent, fast work. easily scheduled appointment online, no waiting once I arrived.

Always get fantastic vehicles here. Just bought a jeep gladiator. our salesman, Preston Williams was very knowledgeable and helped us immensely!

Joey our salesmen and Meghan (finance) were excellent.

Great! Fast, friendly and thorough. If waiting for your car to be serviced can be a pleasurable experience, this was.

Mr. Justin Wood was very pleasant, helpful, and answered all my questions. He definitely got a 10 from me !!

Honestly I was disappointed in my experience with the Autonation on Arapahoe. I bought my 2018 JKU wrangler late January at the Autonation in Golden. I have multiple free oil changes with them as part of a package I bought. I live closer to the Autonation on Arapahoe, so I made my first oil change appointment over here, and the experience was disappointing. I went in and handed the guy my keys explained why I was there, and what I was getting done. We then went to a computer and talked, and before even looking at anything on my Jeep besides measuring the tread on my tires, he started quoting me at over $1600 worth of work to get done to my Jeep. He told me I never had any of the 30K mile care done to it, to which I responded I bought it at 36K from an Autonation so I never even owned it at 30k miles, not to mention when I bought the Jeep, they told me they had record of being the only ones to service the vehicle besides one time at discount tire. The guy then told me they had no record of anything prior to 35k miles in their system. I called the Autonation in Golden and they pulled up my record without any issue and had me list the stuff off what they were quoting me to get done. All but 2 things on that list had already been done to that Jeep at an Autonation. I also have an agreement with them that if they ever had to keep the vehicle for service I would get a rental. So when he told me that it would take a day and half (was there on a Saturday and I wouldn’t get the Jeep back til at least Monday), I asked if I would get the rental to which he responded “well it’s only a day”. I work weekends and I would have been left without a vehicle when in my extended warranty package agreement it states I would be getting a rental....I had been warned by family and friends that this could happen (specifically at that location). It really felt as though they were trying to get money from me. They saw a girl with a jeep, and didn’t expect me to know better.

Took my Jeep Wrangler in to have a hitch added. Alec was my service representative. He was professional, courteous and indeed a person I would want to handle any of my services. The Service I received was outstanding. Thanks!

I worked primarily with Dee on the sale of the car. Dee was very kind and worked with me as I negotiated a better price. While she did lower the price on the vehicle she removed features (a hitch with the electrical) that I specified I needed on the vehicle. She proceeded to tell me it would cost another $1,100 for the hitch and electrical. This added to the overall price of the car and thus ended up being close to the same price it was listed. I called another hitch company and they could do it for less than half that price. I also had an extremely negative experience with Travis, one of their finance guys. He was very friendly and kind until we started to decline all of his warranty options. After denying all options he came back with 3 more attempts. When we declined he asked why. I told him I had consulted a number of friends and other's in the car industry on it. He told me that they were stupid and that they gave bad advice. He was short and rude the rest of the way through. Made my wife extremely uncomfortable. It is clear that they are just trying to squeeze pennies out of their customers. I wouldn't go here in the future and do not recommend it to others looking to buy a car.

Overall, I had a very poor experience with the Service Department at AutoNation Chrysler Jeep on Arapahoe Rd. I should have read the reviews before having my Jeep serviced by them. Lesson learned.

Quick and straight forward service-- Steve and the crew were delightful and made this visit much fun :)

Great dealer, fast oil changes, also had brakes service before clean waiting room.

Took my Jeep in for warranty repairs. When it was discovered that parts needed to be ordered and they weren't in stock, I needed a service or rental car. Neither were available. I asked for a ride to the nearest car rental agency and nobody seemed to really car. Finally I complained about the crappy customer service and one of the agents offered to drive me himself to the car rental agency. I was so frustrated that I said I would just walk there as I couldn't believe they didn't have a shuttle. They were happy to let me walk there in the rain. Finally, one of the repairs is not repaired. And another part was on backorder and they were going to call me to let me know when that part arrived. No call as of yet to at least let me know that status of the part and we are going on several weeks now.

No pressure, would have liked a better orientation to the vehicle but overall a good experience.

Excellent, everything was smooth and easy. All questions were answered

Excellent experience ordering a new 4xe Rubicon at Autonation Chrysler Jeep Arapahoe. Mason Sheveland was awesome. Really took care of me and gave me a lot of great advice. Would definitely recommend.

Had problems with trunk opening and after service ( mechanics finding no problem) brought vehicle home and trunk not opening once again. Veryi inconvenient as I am on a road trip and cannot utilize trunk for suitcases. Has to be something wrong.

I was in for an oil change and my appointment started right on time and I was in/out in 1 hour. It was great! Staff was great too

Sorry to say I bought the vehicle nearly 2 weeks ago and only had it in my possession for a matter of hours due to an O ring over tightening lost all the oil on the way home it was towed the next day problem fixed till it was drove on the highway the next day when an abrupt noise came from the the front end and then took it back and was told it was a front bearing unfortunately I was going out of town for a week and still have not taken the car home. Salesperson was great with helping me but my concern is that aren?t used vehicles supposed to be fully inspected b4 it is to be sold?? I hope I don?t have any other problems because I can?t spare my time going back and fourth to make things right!!

Service rep kind of slow in responding to messages. I was informed that parts had to be ordered but was not given a time frame nor notified when pick up was ready. I had to call.

In and out for a oil change and multi-point inspection. Great

This dealer is really good , great service , people

These guys went above and beyond in helping me get a car. Even stayed late to finish the deal. Chris, Cody and Meaghan are amazing!!

Great customer service but when the car ended up not passing the inspection I had to get a refund that was supposed to take 48-72 hours and it's taking alot longer.

Yesterday’s service was on time and staff was very pleasant.

The service department doesn?t know and understand their own Mopar service agreement. Even physically having the contract there they still wouldn?t honor it. Had to get management and finance involved to educate them on their own contract.

Service manager got with me right away. Got all checked in and repairs were done in the time specified. Only drawback with this dealership is not enough parking for their customers.

Great experience. Friendly informative thoroughly explained everything

Dropped Jeep off on Tuesday for check engine light. Picked it up Wednesday light was out. Didn’t start Jeep on Thursday. Started Jeep Friday and light was on. Brought it back Saturday, had to make an appointment to bring Jeep back and on Wednesday.

Great Service, new tires, decent price, overall good experience............

Had service done. Took a very long time andbservice kept pushing completion date. Finally get the jeep back and they bring it up, guy bring up vehicles is very rude and not wearing any fase mask for c-19. We check out the vehicle when getting it back and it was filthy. We had it detailed before taking it to this shop, and was returned with a very dirty vehicle, had to go straight to the car wash. Then as driving find the alignment is not straight, so we call to ask about getting that corrected. The gal we spoke to was very rude and did not want to provide any help and wanted to charge us again for another alignment. We purchased new tires and had an alignment done, then transmission went out and got that fixed with another alignment. We already paid for 2 alignments in 30 days and they want to charge us again a 3rd time for the alignment never being fixed in the first place. I have called and lefe messages for both the service manager as well as the general manager. Neither have returned my calls and has been over a week with no reply. We will be searching for another shop to take our vehicles, this shop is terrible.

Service center is always great and is professional and gets things done quickly

Steve in service was awesome. Super friendly and helpful.

People in the service department did a great job communicating with us on the work that was done

Thank you Tom David for the excellent service on 9 April 2021. I appreciate your honesty and professional advice concerning my Jeep Wrangler. My family and I are grateful that you treat us like family and always deliver service as promised and on time. Keep up the great work!

Brought my car in after it was broken into and they did a full inspection on it (free of charge) while it was in their care. Tom helped turn a stressful situation into a great experience and my car is driving better than ever. Thank you for the amazing service!

Horrible experience. Once you agree to buy the car they don't care about you, even 5 mins later. Sold a new car that had a service issue. They were rude and on and on. Great up until you agree to purchase but then forget it. I have never been treated so badly.

Horrible experience. Once you agree to buy the car they don't care about you, even 5 mins later. Sold a new car that had a service issue. They were rude and on and on. Great up until you agree to purchase but then forget it. I have never been treated so badly.

Making service appointment online was simple. When I dropped off my vehicle, service staff were very friendly, helpful, and prompt (it took about five minutes total to do the drop-off, including discussing the work to be done). Service was performed as described and at the cost estimated. I had only one issue: Service dept. was unsure whether the service would be completed the same day, and I needed to schedule a ride back to the dealership to pick up my car. So, I called a few times in the afternoon on the day of the drop-off and was unable to reach anyone in service to get status so I could determine whether I should arrange my ride, who was waiting patiently nearby in case service was completed that afternoon. Though I couldn't reach anyone in service, I did leave several voicemails, but received no callback that day about status. I did eventually receive a call the next morning to let me know when the service was complete, and paying and picking up the vehicle was quick and easy and everyone was helpful. I just wish I could have received a callback on the first day to let me know that the work would definitely not be completed that day, so I could have let my ride know that they could head back to their part of town for the afternoon/evening.

Just went in for an oil change and found out my radiator was cracked. Service department got it replaced on warranty the same day.

Grease on the exterior of the driver door handle. But not on the inside.

Service was quick and professional. I scheduled an appointment for an oil change early in the morning, they were able to take care of the service quickly and I was out within an hour.

Great ?? Service. Had oil change done and other needed service. Purchased new tires.

excellent service and the service team was efficient and extremely professional

Have their finance people not lie to the customers and miss lead them about products in finance.

Rory is fabulous! He helped me find a Jeep Gladiator that I absolutely fell in love with. And he was very patient with my moody husband and worked around my schedule! Thank you Rory!

The worst buying experience I ever had. Finance department and paperwork was a nightmare. Go into this dealership expecting everything they say is a lie and you?ll be OK.

had to wait for 2 hours for oil change, car was ready long before I was notified

I went to get my oil changed and the service was decent. The front end workers and receptionist are friendly and knowledgeable . The maintenance department however could use some improvements. Repairs take longer than they should and the facilities where you wait are neither nice, nor comfortable. Even worse is the seeming lack of care from the Maintanance Team. After my oil change I called the dealer as I got a recall notice for a fuel pump relay. The receptionist transferred me to the maintenance department where I had to leave a message asking for a call back for the recall item. It?s been two weeks and I have yet to receive a call back.

I took my Jeep for a software upgrade and to check SVC 4WF light Check and left the dealer with $399 dollars bill. I was told the the light was due to the car needing a battery. They charge me an $189 just to check the light, for a 3 minute check when this could have been free at an auto parts store. I was not told initially that checking the light will cost $189. I bought 2 cars in the past and I will never buy another car from this dealership nor take my cars for any service there due to the experiences I had. Simple oil changes have taken 3-4 hrs each time. I think some have been longer on purpose. Their front staff have no customers service manners and should be replaced or observed for review without them knowing. They tend to talk about other customers inappropriately in front of customers. inappropriately in front of customers. I will definitely not recommend this dealership to any of family or friends.

The service advisor was prompt, professional, and exceeded my expectations through the entire visit. I always take our Jeeps to AutoNation Chrysler Jeep on Arapahoe. We got our Jeeps there and have always had them serviced there!

Travis was very professional and helpful with the repair needed on our Jeep. He listens, responds well and has a good sense of humor.

Found a great looking truck on the internet. We called and were told that it was in and to come on down. Then we received another call to confirm that we'd be in to see the truck. After showing up at the dealer, we were told that the truck was "in the shop." Soon, the manager showed up with pictures of the truck...showing us a truck that was clearly something that would be sold at auction. It was rough, didn't have a bed (that they were supposedly adding a new one on.) We were told that it would be several months before the truck would be available to look at. BUT they had all of these OTHER great trucks we could look at. It was clear to both of us that this was game playing and we weren't interested in this game at all. Did I mention that the "truck" still remains on the internet with a nice, stock image? We left and felt like the dealership could not be trusted.

Customer service was great and waiting for your service to be complete was exceptional and timely.

From the moment I started the process Mason was so awesome. We had an issue at the beginning with the car I was originally looking at but Mason quickly found me a different car. When I asked about certain repairs that needed to be made he said he would keep me in the loop and get it done. And he did! My finance rep Patrick was so awesome, nice and very understanding! He explained everything so well and is so easy to talk with and communicate with. He explained all the options for the coverage very well! The entire process was stress free and no one was pushy like they are at new car dealerships!!

Vehicle is under warranty and when I arrived to pick it up I was handed an invoice for nearly $500. I said that's an expensive battery (was not holding charge and simply needed a new battery). After review he said oh we accidentally charged for two batteries. Then handed me the invoice and I informed him that the vehicle is under warranty (2 years old). Overall took me 30 minutes to get in and out and I was the only one in there. Also got home and realized a large oil leak which was supposed to have been repaired a year ago when they had the vehicle for over two weeks.

I took my Jeep in for service and everything from the scheduling, to the follow up reminders, to the customer service by the service managers/techs was amazing. It hard to find people who actually care in the service industry anymore and everyone here cares. They took care of me and my Jeep and I thank them for that. Well done service team!!!

Good dealer. Efficient and upfront sales department. Service department is clean and efficient.

Great customer care in the service department . My appointment date was mixed up but they got me in anyway.

The next morning i left for work. I was pulled over by the police for not having head lights on. I didn't realize it because i have my lights on auto. I figured it out, someone at the dealership turned my headlights off and never turned them back to auto. So, the next morning i got pulled over by the police for not having headlights. I have kept my headlights on auto since i purchased the truck.

Great professional service. They are always friendly, knowledgeable and always on time. I would recommend them for either maintenance or purchasing a vehicle.

Mason sells man, awesome job!!! Patrick financial no bunch question done deal!!! I?m happy got what I wanted and JeeP got delivered like a pizza;)

Warranty, recall and oil change. too a couple of days, but all good now. EGR recall parts not Available yet. they gave me a loaner while repairs were being completed.

I have been having major warranty and services done at now Auto Nation Jeep on Arapahoe Rd. In Denver CO. I have experienced an unchanging effort to make my visit beneficial. My service contact Travis and his technician inspire me to keep coming back.

They need a major change in customer service

Joncharles was very helpful and professional! He answered all of our questions and solved every issue. The online search and process cut hours off our purchase.

BEWARE OF DECEPTIVE BUSINESS PRACTICES!! Auto Nation was very deceitful and dishonest with their financing disclosures and gave out personal finance information without my knowledge or consent. Be very wary when using this dealership.

BEWARE OF DECEPTIVE BUSINESS PRACTICES!! Auto Nation was very deceitful and dishonest with their financing disclosures and gave out personal finance information without my knowledge or consent. Be very wary when using this dealership. They disregarded my explicit direction to use my own bank, and financed my loan with an entirely unknown bank without ever telling me. Upon speaking with the Finance Manager, he offered a "sorry", and stated there was nothing that could be done now. Absolutely NO WHERE in my paperwork does it say that the loan was through Auto Nation or any bank of their choosing. Steer clear of this unprofessional dealership!!

My family bought a Mini Cooper for $11K. After 5 months, there were major problems with the car. We called to take car in to figure out the problem and Management directed us to Mini Cooper because they couldn’t perform diagnostics themselves. Come to find out, repairs would cost $16K. Why are you selling cars that didn’t get a full inspection upon selling it? Don’t sell cars to people that are only going to work for 5 months.

Had first maintenace appointment, all went smoothly, work was done on time, rep was pleasant.

Although this is the second time I have to have my seat repaired, they service department have been very good to work with on the repair.

Go see Travis he is not only professional but very caring and understanding! He will get the job done right!

I had bought my jeep from this dealership and had free oil changed that came with my car purchase. I made a appointment to have a oil change and waited over 2 hours JUST for a oil change which is the longest I have ever waited having had a appointment. The workers also seemed very unprofessional helping and speaking with me without masks on or even close to them to put on. I also overheard them making fun of another client who was not happy with his service being very disrespectful. I would much rather pay for my oil change and get a safe and good experience.

Good service experience. Car was completed by the time promised.

I’m a full time wheelchair user. Rory was absolutely amazing. He took me when the other rep passed me off and was outstanding!!! He delivered the Jeep to my home for me since I was unable to drive it. Amazing kid!!!

We came in for an oil change iat 9:00am we left at 11:15. Akso some members didn?t wear there mask as well as some of the customers.

I?m a full time wheelchair user. Rory was absolutely amazing. He took me when the other rep passed me off and was outstanding!!! He delivered the Jeep to my home for me since I was unable to drive it. Amazing kid!!!

Best experience I have had purchasing a car. It was a simple process and the added benefit of the Costco discount made it it even better .

I recently enjoyed a pleasant car-buying experience at AutoNation Chrysler Jeep Arapahoe. Jacob was easy to work with, friendly and polite, and didn't give me any annoying sales pressure - he simply took my info, gave me the keys, and told me to test drive the car for as long as I'd like. He let the 2018 Dodge Charger sell itself, which it did, then he and the rest of his team made me comfortable as we worked through the sales process. Two hours later the car was mine, and I couldn't be happier - with the car itself, and with the process of purchasing it. Thanks AutoNation!

Travis provided outstanding customer service. Kept me informed throughout the repairs and explained what needed to be done and why.

I was way over on miles with my lease and so concerned I would be screwed. Levi, the sales manager, helped me buy my car and kept the paperwork and process so short! Dimitri, made the financing part so fast and easy too! He even got me to have payments lower than my lease. I will no doubt continue to service my jeep here. Wes and Alec always take care of my oil, tires and whatever else I need done fast and fair without worry if harming my car or taking advantage of me. I?m probably and Auto Nation Jeep customer for life.

We brought the car in July 2020 for error code, they advised the part needed was on back order, we followed up in September and November, both time we got the same answer, still no part so in January we contacted Jeep, they finally got the dealership to re diagnose and repair. I suspect they never ordered any parts, and when we called they just gave us lip service to get rid of the phone call. Likely will not return to this dealership for service

Terrible service! I bought a used car that ended up having lots of mechanical issues. This dealership was no help at all, so I ended up at two other mechanics to try to fix it. It took months to finally get a working car.

Tom was super nice and helpful!! We had a great experience overall. Would definitely recommend.

Mark made my sales transaction professional and efficient. I was surprised at how quickly it went, and was so glad I didn't have to be there all day.

excellent service.. the service people are always extremely cordial. the car was finished ahead of time.

Great work. Price came back less than quoted. Thanks Allen!

Awesome experience at Auto Nation. Always very polite, professional and attentive to my needs.

Extremely friendly and very helpful. It took longer than expected because they were short on help.

The service department was unable to change my oil and check my poor gas mileage in the same day so I rescheduled for 10 days later. When I brought the car back with the assurance it would be done the same day, they could not do it. I am disappointed with the poor communication and service.

The Sales Manager, Finance and Service department we great! So they get five stars.... My sales person got lucky, and I was stuck with him. But over all they had the vehicle I wanted and purchased.

Ryan was very helpful kept me up to date on build status on an ordered vehicle. I?ve ordered from other dealers never had that lever of concern from them. Thx Dan

I have a jeep Grand Cherokee that is under warranty and I'm having an air leak that causes a whistling sound in the sun roof at highway speeds. I brought it in for repair and told the service people that the sound really is getting loud at 75 mph. A day later they called to tell me they didn't find anything wrong. When asked if they drove it at 75mph they said said no.

BAIT AND SWITCH. Dishonest. Misrepresentations. Credit Ruining. I have never experienced such an untrustworthy company, or a company so unwilling to apologize and correct their dishonesty, misrepresentations, and mistakes. My car purchase experience with them has negatively affected my financial options during a pandemic, permanently damaged my credit score, caused me to be unable to use the vehicle as I need to, and also deeply affected my personal well being. I am a single female in my early 30s. I purchased a new vehicle from AutoNation Chrysler Jeep Arapahoe (ANCJA) in June 2020. This is my first car purchase and my primary vehicle - which is required to pull a small horse trailer. They were deceitful, misleading, condescending, and ultimately unapologetic and unwilling to make any amends. If you value honesty, integrity and respect from the companies you spend your money with, I suggest you take your business elsewhere. If you must do business with ANCJA, I urge you to take an attorney, or someone knowledgeable with you to EVERY interaction with them. ANCJA misrepresented the availability of the manual addition of a tow hitch to close the deal. This was mandatory for my purchase, I would not have bought this car from ANCJA without a trailer hitch, or the immediate availability to attach a trailer hitch. I mentioned this numerous times to ANCJA as being of utmost importance. ANCJA’s solution to the vehicle not coming with an attached trailer hitch, was to include the addition of a trailer hitch in the purchase for immediate installation. After weeks trying to get an installation appointment for the hitch, and even bringing my car in for an appointment for the purpose of getting the hitch installed - ANCJA finally admitted that they have been backordered on trailer hitches for months - and that it would be 2021 before they had a hitch available, so I am unable to pull my horse trailer! ANCJA miscalculated the initial purchase numbers of the vehicle. This directly impacted the level of exhaustion of the deal going back and forth due to their errors, when I had already had the vehicle in my possession for over a week. Since this was my first large purchase my father was with me as an observer on the first day of this transaction. I was required to make multiple, repeat, store visits to sign new electronic paperwork fixing errors that they had made and was shuffled to multiple employees despite making appointments with the finance team member I had been dealing with directly from the beginning. I ultimately signed the final paperwork on a tablet 9 days after taking the car home. ANCJA changed the agreed upon loan package on my final paperwork. I trusted ANCJA to adhere to what we had agreed to regarding my car loan - by using the loan I had obtained from Bank of America (my bank) and instructed them to use. ANCJA was responsible for the paperwork and chose to change the Agreement by putting a relatively unknown bank as the lender on my paperwork (with a higher interest rate). When notified of this dishonesty, ANCJA refused to respond to me. When I escalated the matter to Eric Absher, the General Manager of ANCJA, he stated that it’s a “he said, she said” situation. When I informed Absher I had email documentation and could forward it to him, he requested I send it. At this point I had some hope this matter would be resolved fairly and swiftly. I sent Absher the requested documentation immediately. Absher then refused to engage with me or apologize for the underhanded and unprofessional actions, rather, he made numerous claims of what they “cannot do” or even apologize for their deceitful and misleading behavior. I do not believe that they were or are helpless and powerless to satisfy my requests or offer any solutions. Fifth Third Bank (FTB), the relatively unknown lender that ANCJA switched my loan to, then made unexplainable mistakes that tanked my lifelong good credit rating. ANCJA switched lenders from what we had agreed upon, from BoA, a well known and respected bank that had provided me with a lower rate, to FTB, a significantly less well known lender with a higher rate for me and a higher payoff for ANCJA. FTB then sent me incorrect billing booklets for a nonexistent account, which I used to make my first 3 loan payments. FTB is unable to locate 2 of 3 payments made with this incorrect booklet that they provided to me. This caused my life long good credit score to plummet. It also means I am unable to refinance the loan, should I so choose. Despite the error being the Lender’s, they refuse to correct my credit score. Any comment by them on this post about caring about my experience is an absolute joke - they don’t care unless you make it public - they just hope you go away and don’t cause them problems.

We were greeted by an older gentleman, tall, thin, with blue eyes. He was very nice until I told him I was looking for a less expensive, preowned car. After that, he treated me like trash. He said they had cars that fit my desires, but I'd have to drive to Golden. He stopped looking, didn't even try to work with me. He seemed pretty upset that we had wasted 4 mins of his time. I'd considered a car from this location once before and had looked at prices online before coming in, so I knew what to expect. I wasn't about to show my hand right after walking in the door. Plenty of other Jeep dealerships. I'll make sure the next is not owned by autonation and I'll pass the info along.

I?m from Wichita Kansas and purchased a BMW 650i. I sent pictures of my Lexus RC350 for trade. Jon Anjulu really went the extra mile in making this deal happen. Smoothest car deal I ever done.

STAY AWAY from Service. ALAN - VERY DISHONEST Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.

Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.

Took my 2018 25k mile Jeep in for an engine light on. Alan (AJ) greeted me with his mask on and then immediately lowers it down below his chin while talking with me. After 2 days of not communicating with me and countless calls trying to get AJ to reply he said it needed an oil pump, there were none in town and would take 3-5 business days to get one in. Pump came in 8 days later and AJ said they could schedule me in 3 WEEKS and that they were understaffed due to Covid. I reached out to their sister company on Broadway who got me in the same day. They said they had 3 oil pumps IN STOCK and 89 throughout in Denver! They checked the vehicle over and it did NOT need an oil pump but simply needed a systems update to clear the error code. AJ/Arapahoe completely mis-diagnosed the problem or was scamming Chrysler for un-needed warranty work along with telling me not to drive my Jeep for 6 weeks or until they can complete their scam.

I have never had a worse experience. I will never be going back to this place. No one toss me what was going on, I had to ask 3 different times how long it would be to finally get an answer. I was at the dealership for 5 hours when I was told it would take 2 hours.

I felt like the whole buying experience was very rushed and everyone who I had talked to pushed me into buying a new vehicle. I was also not told about all of the return policies. I would be very careful when buying from this dealership or go somewhere else.

Everything was excellent Keith Mason was a very great salesperson who worked me through all the issues as they came up and was committed to helping me find the vehicle I wanted. The finance department was also excellent helping me get the maintenance package I needed at a great price.

Our initial purchase from here was okay, although we knew more about our Dodge truck than the salesman did. The problem began in May when we decided to upgrade and tried to get a refund on our platinum extended warranty. After numerous phone calls, disconnects and rude people we eventually were put in touch with Shohib Miskeinyar whom I believe is the manager? Anyway, after literally hours on the phone we were emailed a form to return so they could process our return. I immediately filled it out and sent it back. Regularly over the last five months. I have heard nothing back from them and again the phone lines seem to be mysteriously not working. My next step will be to contact Dodge. Yours should be to drive on by this place! Received the response via messenger. Not holding my breath.

I would avoid this place like the plague, because it really is the plague. My daughter wanted to see a car there over last weekend and when we walked into the showroom there were probably about 100 people in there, and a large percentage of which, including employees, were not wearing masks or social distancing. We immediately turned around to leave. When my wife, who works in a hospital, brought it up to one of their employees she was told that employees did not have to wear a mask at their desks, which were right next to each other, and feet away from customers. Sorry, but if you want my business you have to be a responsible business, which they obviously are not. Oh, and my wife did not appreciate the 'KAREN' comments for simply asking them to be responsible so she and her coworkers were not flooded with their customers.

Gus and Jeremy were extremely helpful and easy to work with! Easily the most painless and enjoyable vehicle buying service I have ever experienced! I will definitely be back!

Thanks for not wearing masks at all times. It's no wonder this dealership has a Covid outbreak.

Super timely and honest

Brandon was great looking after both me and my vehicle

Don’t recommend they have had my Jeep over a month an did a poor job tracking parts an it took me calling them after a month an being pushy for them to find out parts were lost in the mail an they re ordered the part an had it over night shipped and they originally ordered the part they said it was over a week in shipping when I called an talked to the service advisor he was extremely rude an had no care that dead lines they were giving me weren’t being completed but they were quick to upsell other iteams outside of my warranty that the main work was being done under. When I was being pushy that they need to finish it in a timely manner the service advisor just told me to pick it up if I need it even though it is not in driving condition. All around a very bad customer services/care on the dealers end don’t recommend

Horrible!!!! Lack of planning and notification they had to cancel when we arrived at 8:00 am because of "lack of parts and mechanics." The service department lacks credibility!!!!!

Shout out to Ms. Rebecca Lee, Service Administrator, who went above and beyond to assist us with a long overdue issue with the manufacturer part necessary for repair. For over a year and a half, our vehicle was in need of a fuel filler neck part that was under 'engineer review', therefore the part was unavailable. However, Ms. Lee collaborated with her parts manager and they were able to locate a comparable part to resolve the 'check engine light and check gas cap light. Thankfully, my vehicle finally passed CO emissions test and I can renew my license plate tags. If Ms. Lee did not extend her initiative to resolve our issue, I would have been without a vehicle due to expired license plate tags through January 2021, when they anticipated the availability for the part. She was patient, courteous, extremely professional and responsive. Overall, an exemplary ambassador of true customer service! This was refreshing as her caliber of service is very rare these days!!

Shout out to Ms. Rebecca Lee, Service Administrator, who went above and beyond to assist us with a long overdue issue with the manufacturer part necessary for repair. For over a year and a half, our vehicle was in need of a fuel filler neck part that was under 'engineer review', therefore the part was unavailable. However, Ms. Lee collaborated with her parts manager and they were able to locate a comparable part to resolve the 'check engine light and check gas cap light. Thankfully, my vehicle finally passed CO emissions test and I can renew my license plate tags. If Ms. Lee did not extend her initiative to resolve our issue, I would have been without a vehicle due to expired license plate tags through January 2021, when they anticipated the availability for the part. She was patient, courteous, extremely professional and responsive. Overall, an exemplary ambassador of true customer service! This was refreshing as her caliber of service is very rare these days!!

We have been told to bring in our 2020 Wrangler twice now for a simple repair but both times they do not have the window strut.

They give cars back like this after being serviced??? Not to mention Alec in the service department with his terrible customer service skills & attitude. They were supposed to have my car for a day (mon) got it back on a Friday. All with no car to drive in the mean time & this is how my car was given back to me.

I used to be devoted to their service center and did all of my service through them, however my last experience was so bad that it overshadows everything good that happened before. The story is too long for the space here, but my car was in their shop for four days for a 6 hour roof replacement, and I was overcharged by $250 more than the actual cost of parts and labor. I am a forgiving person, but they really went out of their way to create a disappointing experience. Apologies go a long way... to bad they couldn’t even muster a sincere one of those.

I used to be devoted to their service center and did all of my service through them, however my last experience was so bad that it overshadows everything good that happened before. The story is too long for the space here, but my car was in their shop for four days for a 6 hour roof replacement, and I was overcharged by $250 more than the actual cost of parts and labor. I am a forgiving person, but they really went out of their way to create a disappointing experience. Apologies go a long way... to bad they couldn’t even muster a sincere one of those.

Keith did a great job helping me find my new jeep and trading in my previous car!

I purchased a car on August 8th but couldn’t actually drive it off the lot until August 13th. I had been driving the car for less than a month when the car started to take 4-5 tries to turn over and start every time. I figured It was the battery so I tried to schedule a service appointment but they couldn’t get me in until two weeks later. I emailed my sales rep who suggested I go to another AutoNation or try a Ford Dealership with no other solution. I sure am glad I spent Thousands of dollars on a service and coverage plan- just so I couldn’t use it! I ended up at Ford and they were able to squeeze me in urgently throughout their appointments as a walk in. To their astonishment EVERY Single Battery terminal was Completely corroded ( they were so surprised they even took a picture for me to ask the dealer I bought it From how this was acceptable to sell). I then had to pay for the cleaning of all terminals, on top of a new battery- costing me hundreds. I asked If this type of damage and corrosion could happen over a 3-4 week time frame and they said absolutely not. So I would like to thank AutoNation for selling me a car they knew shouldn’t have passed their inspections and for being untruthful in telling me everything was OK and checked prior to my purchase. I will not be recommending this dealer to anyone. *NOTE: I did receive an apology call but never received confirmation back via email that their reimbursement payment was submitted to me. I took my car in for a follow up inspection and the shop noticed the following issue with my car- it’s about a half inch gap between the inside of my car and the outer area that should be enclosed by a seal. As I drive my car once every few days, as I work from home- I don’t typically stare at the door prior to getting in, so this wasn’t noticed previously. Please see the attached image comparing one side of my car to the other. At this point- I would like to know what AutoNation can do to assist. My car clearly wasn’t inspected and is now appearing to have many issues arise after driving it for officially 4 weeks now. I am wondering when my wheels are going to roll off. It’s rather disappointing to know that a vehicle I bought to be safer- doesn’t appear to be safer at all with issues popping up like this and is going to end up costing more due to repairs needed. I also noted that the recall they said was taken care of, is still active under my most recent CarFax report run this week and was not taken care of. While I do live over an hour away- I would be happy to drive down on Saturday to further discuss this matter and to have my car fully inspected and looked over. I hope AutoNation can email me back and make this right so I don’t have to see what legal matters can be taken up regarding being sold this car.

Terrible experience. Found the ad online, priced out the car, ran credit, approved, agreed to purchase, and booked travel plans to pick up the car, and then they sold the car after already taking a hard inquiry on my credit. Unacceptable and unprofessional do not recommend.

This dealership is a joke never use!!!! the charge was $1500 to fix one light that was broken because they had to replace the whole panel then they referred us to customer service and it took them two months to say they weren’t going to cover it because it wasn’t under warranty...they could’ve done that one day... the general manager is also an unprofessional joke...we’ve called him 10 times and he will not even return our calls just to speak with us for goodwill purposes! Never been treated so horribly by any business! Do not use!!!!! We have been Chrysler customers for 30 years, and I will never buy from them again and certainly not use this place. Disgraceful!

Victor was very professional and helped us with very good service we love are f150

Very good experience victor was very good and professional

This was the best experience I have ever had at a car dealership. To be honest I was dreading the trip because of all my past experience with dealerships. Instead it was the best experience, I couldn’t of asked for better! Thank you Keith at 1-25 and Arapahoe road!

My sales guy Robert was great very helpful and provided me multiple options. finance guy Patrick was amazing as well very personable and great attitude. My problem was actually the new car I leased. As i drove off the lot, my new Grand Cherokee with 50miles, started to shift roughly. I drove up arapahoe with the entire car jerking back and forth. Needless to say i took it back to the dealership. Again, Robert did a great job helping me and Brandon the service guy was great as well. BUT newly leased car still in the shop 😳

The Sales Associate, Ian McCollough, was outstanding. He provided excellent customer service, clearly explaining the purchase process and guiding us through each step.

This was the easiest process of buying and trading in my car. When I got there, Victor already had a few ready and pulled up to look at that fit my needs. He was willing to let me test drive and look into as many cars as possible. Trading in my car only took 15 minutes to assess and we were good to go. I will absolutely recommend AutoNation Arapahoe to any of my family and friends.

Our niece was treated poorly there. No communication. They caused so much stress for a young lady. They took too long to let her know it was a dead battery. Something they could have checked in a few minutes.

Always great svc. Consistent and very reliable. ................................!!!!!!!!!!!

Terrible rip off operation totally unprofessional and unethical

I inquired about a new car (used car, but new for me) on a Sunday when the dealership was closed and Gus Dibella reached out to me first thing in the morning on Monday, before the dealership even opened, to answer my questions and he got me in for a test drive immediately! I ended up buying the car that day and both Gus and Meaghan made the process seamless! I think they and AutoNation in general are awesome!! Highly recommend!!

Very happy with the car. Probably will always buy a Jeep from here on out.

Gus DiBella took vary good care of me and my wife on making a hard decision to trade in a care that has been through a lot and been reliable for me. This is my second purchase from auto nation. I was not rushed or steered towards a car I didn?t want, I was given options on the car I wanted . I appreciate the patiences from Gus and being so friendly during a big Decision in my life . I can?t thank them enough at auto nation including the financial department as well

I am in the Customer Service industry and if I treated my I clients the way I was treated, I wouldn't have a clientele, or a job. I went in to Autonation Jeep Arapahoe the first week of March 2020, I was experiencing a tire issue (losing pressure) on my 2018 Wrangler. I made an appointment and was seen pretty quickly. I arrived and explained the issue, they took my car back and had it for 45 min, came out and said "you're all set", the technician informed me that I actually had 4 nails in my tire and that the tire was unsalvageable and that they would have to order the tire because they didn't carry it in stock. I left but had a weird feeling and my tire pressure light was still on, so I pulled off the road and there was the tire with 4 nails still on the vehicle. I didn't understand why when I have a full size spare on the back. I called and spoke to a service manager, Steve he told me to please bring it back and apologized. He said they have taken care of it and will get that tire ordered. Fast forward to May, COVID-19 happened which I understand (we all were affected) but, I still hadn't heard from the dealership as to when I would receive the replacement. Come to find out it had arrived in March but they returned it because no one claimed it and I was never notified. So when I called and made another appointment to finally have the tire replaced I was told by Alex it would take a few hour hours, I explained that no one told me the time needed and I had things to do so I'll wait. He said ok (with an attitude) but it will be several hours. So now it's several hours. I sat in the waiting room and called to speak to Wes a different service manager, I explained to him the whole situation and he offered to put me into a loaner for the day however it may be the next depending on when the delivery would arrive. The following day after waiting and putting my life on hold in case they called, I decided to call because I hadn't heard from the service tech to inquire about my car. Come to find out they will need to keep it for the weekend because the tire that arrived was not the correct tire. At this point my annoyance had topped off, and finally after 9 attempted calls I got through and spoke to Wes again but this time he had a totally different and annoyed attitude. He said that I was more than welcome to bring the loaner back, he was just trying to be helpful. Later that day I received a call from someone at Autonation Jeep Arapahoe filling me in on the situation, I explained I was already aware but thanked them. Immediately after that call Wes called me back asking if I had spoken to the General Manager, I said I spoke to someone but not sure who. He inquired about the conversation, I told him that they were following up with me. Interesting how fast I got a call when the GM is possibly in the know. I find that 60 days is a bit too long to wait for a tire replacement. The level of customer service is seriously lacking. I'm sorry but when you don't inform the customer of the time frame especially if its "several hours" which turns into a weekend; it shouldn't be thought of as "helpful" to offer a loaner, it should be a policy. I remember a time when you were automatically offered a loaner if the service was longer than 4 hours, and you received a car wash. What happened to Customer Service. We spend quite a bit of money on our vehicles and their maintenance, and when its obviously your businesses fault maybe you should rethink how you treat or speak to your customers. I would recommend Autonation Jeep Arapahoe for purchasing your vehicle, but not for service.

I have never had a good experience with AutoNation CJA. Each experience has been too expensive and impersonal. My last experience included a call from the Arapahoe County Sheriff indicating my car had been broken into OUTSIDE the customer service garage at ACJA. The next day when I returned to pick up my Jeep the service manager did not even acknowledge several customer's vehicles had been vandalized. He even doubted me and asked me to show him and was surprised to find the vehicle outside and UNLOCKED. I will never return.

My service person was fantastic. I believe his name was Branden? He exceeded all of my expectations and i will definitely be back. Thanks!!

We were saved a lot of time. Our salesperson took the time to figure out what i wanted before we got to the dealership. He a couple of vehicles ready for me to test drive. He was spot on with what i wanted.

Absolutely the smoothest, easiest car buying experience ever! Michael M was awesome to deal with handled everything via email and spent less than two hours at the dealership. Incredible!!

They told us that they couldn’t do deferred payments “that is only for certain models” they told us a lot of stuff that seemed very shady, so we decided to purchase not lease the very next morning. And all of a sudden we were met at the door and told NO! They are advertising the deferred payments thing with zero interest. But we definitely did not get that, the dealer said no payments for 45 days, and all of a sudden we See a bill almost immediately. Crazy not honest dealer. We are sad they are such a cliche

Excellent experience, Matt was very helpful! Very pleased with the whole experience

The team was very helpful and patient through the process. It was a great buying experience for me. I will recommend Kevin and Patrick to my friends and family.

AutoNation Jeep off Arapahoe Road is a great place to take your Jeep for maintenance and warranty work. Staff are courteous and professional. I do recommend ability to do online appointment booking option - today only option is to call for Appt. This building needs to be upgraded and modernized big time.

Great communication and service!

AJ, the service rep had my Grand Cherokee's air bag repaired along with trouble shooting my key FOB in just a few hours. Everything was done extremely well.

The buying experience here was fin nominal! From the first phone call to Robert Sauzek personally driving the vehicle to my residence over 5hrs away. In my opinion he went the extra mile that it take these days to retain customers. Top notch employee and the dealership in general has been awesome!

The customer service during the buying process was very good. We actually enjoyed working with the sales team After signing documents taking delivery of the vehicle, we were informed that only one key was available, as were pulling into our driveway, a "low oil level" warning message came on. There didn't appear to be any oil leaking under the vehicle so after checking the level the next morning there was no oil on the dipstick. It took 2 quarts to fill it to almost full. The finance rep presented a document for signature that showed no open recalls when in fact, there is an open SAFETY recall on the brakes. After two phone calls to try and confirm our lender, we finally talked to Sales who reached Megan, in Finance, and she supplied the lender name but told us we could reach them ourselves on line, but how would you propose to do that without an account number. Megan was unresponsive to our messages for assistance either through phone call or email. This lender was different than the lender disclosed during paper signing. We have been unable to reach the lender to supply to our insurance company who has grown equally frustrated. There is no answer at this AutoNation unless you choose Sales or Service and then they cannot always directly transfer you to the party you need to speak with about issues. Megan was extremely pushy for the extended warranty even after refusing the coverage 5 times. Sales is telling you what a great vehicle it is while Megan is saying its going to be very expensive "when it breaks down." Finally, while we were on the sales floor at our sales agent's desk, we were subjected to another Salesman on the other side of the partition, using the "F**#k" word over and over again while speaking to someone on the phone. Is this really the level of behavior you allow and subject your potential customers to? Seems unreasonable to expect the public to put up with this kind of treatment for the level of investment they are making in the purchase of a vehicle. It was inappropriate and unprofessional! This review is not a reflection of our Salesman or his Manager but the overall customer service of the dealership and other departments involved in this purchase.

Great service! Wes (Manager) and Alec took great care to make me feel welcome and attended to my car promptly.

Matt did an awesome job of setting the car up getting us a test drive no pressure. The process worked exactly as he said and the delivery was top notch.

We worked with Gary Musheyev and had an excellent experience leasing a Jeep Cherokee. He listened to what we were looking for, had everything lined up for us on arrival and made it the smoothest and easiest transaction we've had buying/leasing cars. We were in and out with our new Jeep within just a few hours. The finance department were equally as efficient and professional. Thank you Autonation for making it so easy!

We worked with Gary Musheyev and had an excellent experience leasing a Jeep Cherokee. He listened to what we were looking for, had everything lined up for us on arrival and made it the smoothest and easiest transaction we've had buying/leasing cars. We were in and out with our new Jeep within just a few hours. The finance department were equally as efficient and professional. Thank you Autonation for making it so easy!

We had a great experience working with Matt at Autonation. It was a seamless buying experience.

Be service Advisers are awful! All they care about is money they want to charge you for every single thing they look at! I brought my daughter's car in and they didn't even look at anything said everything was fine but still charge me $333 for nothing. My daughter is selling her car because the service sucks!

10/10 would do business with them again. I was a first time car buyer (from a dealership) and it was absolutely no pressure and loads of help and understanding with every aspect of the process. My salesman left us to inspect and test drive the car and then was thoroughly helpful with the beginning of the paperwork process and figuring out a loan, again, no pressure. It's a no haggle dealership so I didn't feel the uncomfortableness of bargaining or to accept a deal that seemed questionable to me. Even billing was wonderful, she fully explained each thing I was signing and when it came down to warranty and extra coverage for the vehicle they worked with me and let me pick what worked best for my price range instead of bullying me into something I couldn't afford. Lovely people. When I couldn't drive the car home through heavy traffic they simply delivered the car to my home the next day. They checked up on my satisfaction and the car via email a couple of times after I purchased it. When I found out I misplaced some paperwork the next week I called my salesman and got it emailed to me within 15 minutes. Best car buying experience please go here!

Cody and Levi were awesome to work with. Communicated very well, professional and made the experience fun and memorable! Wes communicated very well also. I have dealt with this dealership for over 20 years and they still have my business! D

Always attentive and friendly service.

I had a great experience with Cody Montague. Not only was the purchase experience low key but the dealership handled my interest (along with another persons interest) in the same somewhat rare vehicle. I was pleased to drive off in it, but the dealer was professional throughout. Both Cody and the finance staff worked to make the experience go fast and smooth. I was very pleased with the relative ease of this car buying experience. Would buy another car from this dealer though I hope I don't need to for some time!

I have not purchased a vehicle there. I have a 20 year old Cherokee with 230,000 miles on it. When I take it to local oil-changer places, they always tell me it needs lots of work. I took it to AutoNation for diagnostics expecting the worst. When I picked it up, they told me that, after having it up on the hoist for 2-1/2 to 3 hours, they couldn't find a thing wrong with it. What a relief! It would have been so easy for them to hit me up for a lot of expensive repairs.

Mason Sheveland was an amazing salesman. It was an amazing experience overall and I would buy from him again.

I was nervous because my 20-year old Cherokee has 230,000 miles on it, I am a senior and I am facing a significant road trip. I took in it for diagnostics expecting a horror story. When I picked it up, they told me that, after having it up on the hoist for 2-1/2 to 3 hours, they couldn't find anything wrong with it. I was so relieved! It would have been so easy for them to hit me up for a lot of expensive repairs.

We received a notice that our airbag was defective on our 2012 Jeep Wrangler Unlimited three years ago. We made six trips to the dealership, and each time were told that national company was not supplying them with the necessary parts; please check later. This time no problems whatsoever, great service.

Good timely service. Great customer service.

I've purchased two new jeeps from this AutoNation, with both purchases I feel I received a fair deal and excellent service. Recently, I've had more experience with the service team and I could not be happier. I've historically stayed away from service with the dealer because of all the stereotypes that come along with dealer service, specifically associated with cost. Fortunately, I've been able to work with Steve and/or Sean and have been simply fantastic. Get your service done right, get it done here, and if you are concerned with cost, check your Costco Membership for discounts.

Service was helpful, friendly and honest, and done in a timely manner

Very friendly did a good job on my oil change . Will have my Oil changed again on my jeep when it?s due. Everyone I dealt with was very professional and very knowledgeable and very pleasant . .

Great customer service. Timely and clean. Everyone was friendly, professional and knowledgable.

I've purchased two new jeeps from this AutoNation, with both purchases I feel I received a fair deal and excellent service. Recently, I've had more experience with the service team and I could not be happier. I've historically stayed away from service with the dealer because of all the stereotypes that come along with dealer service, specifically associated with cost. Fortunately, I've been able to work with Steve and/or Sean and have been simply fantastic. Get your service done right, get it done here, and if you are concerned with cost, check your Costco Membership for discounts.

The process was fast and easy. Would definitely buy from this dealership again!

Service advisor and Assistant Service Manager do not return calls or call when they promise to. We have been dealing with an issue for over 6 weeks. First part was ordered and then cancelled, then not ordered again. They couldn't find time in the schedule. Assistant Manager 'assured' the issue would be handled, haven't heard from him in two week. We will be taking our business elsewhere and we will not be purhasing our next Jeep here.

very nice service man , friendly- i will return - it got in and out

Great job. I was in at my scheduled appointment and out within 45 minutes. Everyone was pleasant and made sure I was walked to my car and see that everything was as expected. I will continue to go back.

Service manager Brandon Kahrim has taken care of my car multiple times. He is great!

Sales and service people are great

3rd time there and I'm so impressed with the way they handle everything from check in to free shuttle home to being on time with repair. Brandon is terrific! Straight honest and very helpful vin explaining the expectation thank you guys.. keep up the good work!!

I don’t like the person who checked me in I believe his name is Thomas. Dropped off my vehicle for my appointment and no one was in there and then he comes in greeted me and I proceed to tell him I’m there to get an oil change tire rotation. He told me to wait while he rifled through paperwork. Why did he wait for a customer to show up to then start rifling paperwork. Common sense says get me checked in then continue on with your task. Another service tech comes in and ask if he’s helping. I respond I’m trying to check my vehicle in then he jumps right on it. I think he is feeling some type of way about me driving a wrangler at least that’s what my intuition tells me. I waited 2 hours not that it took the mechanics that long but because of this person stalling with paperwork needless conversations I never want him as my service tech ever again. I despise this person At checkout I ask where is my Jeep he looks over his shoulder and says right there pointing to a Cherokee though he has the paperwork in hand That reads Jeep Wrangler rubicon. What a pathetic hater❗️

Due to an other Autonation breaking my cabin filter part. They want to charge me $1800 to replace the heating unit, not willing to contact the other Autonation to see what they could workout. I had one of the oil changes that I paid for when I bought the car. Seemed like they did a half work job, and rotated my tires, which I thought they would check tire pressure, which appeared they didn’t because my low tire indicator came on. They seemed very unhelpful. When I voiced that I wasn’t happy with Autonation they service tech was kind of a jerk and said blame the right site. Pretty much the customer service was crap. They wanted to up sell, I think even though they broke the part at least the customer service was better at the Broadway Autonation.

Brandon is straight honest and does the right thing always

My service manager, Brandon, was friendly and helpful. I waited for my service and Brandon kept me informed of the status along the way.

I had a very pleasant experience purchasing my Grand Cherokee, the process was very quick and I felt no pressure to purchase any additional services.

Really great service. I will use them again in the future when I need them for service.

Poor service. Have had my 4th radiator replaced and no one can give me a reason as to why this happens. Was belittled and called Hun by a male service adviser and felt extremely disrespected. Got the run around several times, being told my car wasn't repaired there less than 1 year ago. Ended up calling Calliber Collision who was able to get my proof of my repair and help convey to the dealership that yes, in fact my car was there and had repairs completed.

Auto Nation Chrysler Jeep on Arapahoe always gives me great service. This time was no exception. The service team is always courteous and helpful to make sure someone is taking care of me. A.J. always keeps in touch and informs me of the status of my car. I appreciate their good customer service so much.

Depends on the day. I have spent 3-4 hours waiting for an oil change. Latest visit, I was in and out in an hour.

I had a difficult case that required thinking and a level of service outside the box. AutoNation went to great lengths to take care of me and my vehicle.

I purchased a 2020 Jeep Wrangler from Auto nation Chrysler Jeep in Centennial on 01/23/20. I had the pleasure of meeting Ian and Robert from the sales department. These two did an amazing job finding the Jeep that fit my needs. ( Above beyond the call of duty) Also Eric the general manager was great as well! The outstanding customer service and friendly people, is the reason I continue to come back. I?ve own three Jeep Wranglers and no other vehicles make me smile like Wranglers. Life is short buy a Jeep Wrangler, you will not regret It! I definitely recommend auto nation Jeep in Centennial to all my friends and family. Thanks Ian, Robert and Eric for being the consummate professionals!

Serviced within the scheduled time. The service agents were very friendly and professional. Waiting room accommodation was pleasant and comfortable.

Well, lesson learned! I wish that I would of read these reviews BEFORE I purchased my new vehicle from them! I bought my new vehicle ONE week ago. It's a 2019 and already is having issues, fine, not a huge deal. Making a service appointment is an absolute JOKE!!! They treated me so nice and polite, waited on my hand and foot while I was buying the car. Less than ONE WEEK LATER and I can't get a service appointment??? Unless I talk to the person that sold me the car? WHAT ON EARTH!!! I can't deal with this everytime I need a service appointment. I was thrown into voicemail, hung up on, talked to a SALES guy that had been there 2 days, talked to the "GM" Shawn who was EXTREMELY rude and not helpful AT ALL!!! Save yourself the headache and go shop ELSEWHERE! Don't let these guys fool you when you buy a vehicle from them.

Just a normal dealership. Once they sell the vehicle no one will return your calls. Nothing worth going out of your way for.

STAY AWAY! Absolutely horrible place to buy a car. You guys are the living embodiment of every bad stereotype about a car dealership. I have had the worst experience from start to finish. One thing is for certain here - their agenda is to make as much money as they can and nothing else. I will tell the entire story below for all who are considering going here. When buying the car and getting a portion of it financed, they lied about what interest rate I qualified for and tried to upsell me with an INSANELY high interest rate on my loan. I guess that was on me for not taking in the common wisdom to get my loan figured out with a bank before buying a car, but the fact that they so blatantly try to rip you off is just shocking, unethical, and in the end an extremely bad way to do business. If you buy a car here(which you shouldn't), be sure you DO NOT get a loan through them as you will certainly pay way too much. Next, they tried to lie about whether my car had been certified by the manufacture or not which made a difference in what warranty I received. It said it had been manufacturer certified on the CarFAX, and that that certification was done AT THE AUTONATION dealership itself. And yet, to my face, I was told the car had in fact not been certified. When showing them the CarFAX, he just repeatedly kept telling me "just because it's on the carfax doesn't mean its true." Their sales guy was literally reading me the fine print off of CarFax's website, how they are technically not liable for what CarFAX says even though the information on it literally came from their dealership. That is literally all he had to say. All the meanwhile, he's very aggressively trying to upsell me on my warranty and make me buy all the extra packages they had available. In the end I held strong, accused them of fraud, and the next day they called, admitted they had made a mistake and that the car WAS manufacturer certified, as I'd been telling them. They also brought my interest rate down by 10% as an apology (to give you an idea of how high it was originally.) Now, after this, you'd think all would be smooth sailing in an effort to take care of a customer they tried to rip off, but it wasn't. A month later and I had still never received anything in the mail on my license plate. I called AutoNation and they told me "oh, it's the holidays, the DMV can get very backed up." I took their word that it would still come. I get home from the holidays with my temporary tag expired, and still nothing in the mail. I call the DMV to see what is going on, and they tell me that my paperwork sent from AutoNation had been rejected, sent back, and then AutoNation never responded again. And so I am driving around with an expired tag, risking being pulled over because their title people are also asleep at the wheel apparently and not doing their job. I had to go in to get a new temporary tag and they couldn't even tell me why the paperwork had been rejected. And their title person was conveniently "out of the office." I asked them to please call me as soon as possible when they get information on why the paperwork was rejected. And here I am at the end of the week and no one has called me. As I walked out the door after getting my new tag another sales "finance" lady says to me "Welp, you have another two months, I'm sure they'll have it figured out by then!" Yikes. As I said, you guys are the living embodiment of every bad stereotype about a car dealership, and I will continue to tell this story to everyone. This was my first car buying experience and you have successfully made it as painful as it possibly could be, and have left me forever fearful of dealerships as a result. At least you had one sales representative who made some effort to be nice to me, listen to my problems and stay in communication throughout this craziness, but other than that all of your employees clearly have different priorities at their work than taking care of their customers. Be better, AutoNation!

They will hold a car for someone who is "thinking about buying it, but haven't made their minds up" with no money down holding the vehicle... They claim they cannot sell someone a car who is there (has money down, and excellent credit) because of this. This is not only bad business but unethical as well. Legally you cannot refuse to sell a vehicle to a customer if there is no deposit holding the car.

They took care of me right away. Completed the repair in a timely manner and also completed a recall no problem.

My car went to the service department after breaking down and being towed there. I’ve been a loyal customer of autonation arapahoe Jeep. I bought my vehicle there and always get my services done there. When my vehicle was towed to them, they never called me to inform me that the vehicle arrived. I called several hours later to check to make sure my vehicle had arrived. The person who answered the phone felt annoyed that they had to go and check to see if my vehicle was there since there was no entry into computer. I asked about a car loaner so I can go to work. They told me there wasn’t any loaners. My car was in the shop 2.5 days before it was seen. I feel like the customer service on the last issue I had was horrible. A car loaner would have been nice so I can work. Phone calls with updates would have been nice to know what is going on.

Worst automotive service experience in the 40 years I've owned a vehicle!! The Service Manager at AutoNation Centennial Jeep handling this service was AJ Snyder. Some additional background - I took my Jeep in to AutoNation Jeep on June 2018 to rectify three manufacturer recalls. One of these recalls was for a faulty alternator. Upon completion of the service visit on June 2018, AJ indicated that all recalls were successfully completed. Fast forward to December 2019. My Jeep Grand Cherokee had a major electrical failure. Essentially, all electrical systems and sensors failed. This means my Jeep stalled in the middle of the road and automatically shifted into Park. The Jeep was completely un-driveable despite the fact it was running. After having to have my Jeep towed to my personal, reliable and professional mechanic for diagnostic (as I despise Centennial Jeep) - they advised me that my recalled alternator was in fact never replaced. Thus, I had to have my Jeep towed again from my personal mechanic to AutoNation Chrysler Jeep to replace the alternator that wasn't done in 2018. The failure of my alternator also caused an electrical short to my battery. Additionally, this required me to personally rent a car and utilize three Uber rides... All this could have been avoided if AJ Synder would have done his job professionally and completely in 2018. A complete waste of my time (three days) and money.

Worst automotive service experience in the 40 years I've owned a vehicle!! The Service Manager at AutoNation Centennial Jeep handling this service was AJ Snyder. Some additional background - I took my Jeep in to AutoNation Jeep on June 2018 to rectify three manufacturer recalls. One of these recalls was for a faulty alternator. Upon completion of the service visit on June 2018, AJ indicated that all recalls were successfully completed. Fast forward to December 2019. My Jeep Grand Cherokee had a major electrical failure. Essentially, all electrical systems and sensors failed. This means my Jeep stalled in the middle of the road and automatically shifted into Park. The Jeep was completely un-driveable despite the fact it was running. After having to have my Jeep towed to my personal, reliable and professional mechanic for diagnostic (as I despise Centennial Jeep) - they advised me that my recalled alternator was in fact never replaced. Thus, I had to have my Jeep towed again from my personal mechanic to AutoNation Chrysler Jeep to replace the alternator that wasn't done in 2018. The failure of my alternator also caused an electrical short to my battery. Additionally, this required me to personally rent a car and utilize three Uber rides... All this could have been avoided if AJ Synder would have done his job professionally and completely in 2018. A complete waste of my time (three days) and money.

Took my Jeep in for the recall on airbags - they were quick, friendly, and had it done well before the scheduled pickup time.

Our contact technician was well informed and easy to talk with. All of the services were completed on time, with the exception of the UConnect issues. How Uconnect can hold so many of us hostages to their inept ways/programming is beyond me. And then to tell unwilling customers that they have to buy a new radio is absurd. A Class Action suite should be filed against UConnect. I understand this is beyond your control but dealers and manufacturers should put pressure on this U Connect issue.

Arrived on time for Appointment. Was taken care of within minutes. First time in since buying my Jeep from them for Oil Change and tire rotation . Dealership compted this service even though that was not part of of Sale. Waited for service to be done. In and out in 1 hour and 30 Minutes. Service manager very professional. Will go back for next service appointment.

I always have a great experience. Excellent customer service and very efficient.

Service was excellent. Staff were friendly and accommodating.

Second car I have purchased from this dealer and the experience was easy

They got my car fixed a day early! That was Really helpful

My experience with Autonation Chrystler Jeep Arapahoe was great! I went on a ?fact finding mission? for a future purchase and had such a great experience, with no pushy salemen and no trying to force me into a car I didn?t want, that I ended up coming back the next weekend and purchasing my Jeep.

Purchased a 2019 Jeep Wrangler from Ryan Lokken. The purchase went smooth and painless. Ryan went out of his way to put us in a Jeep that fit our needs and budget. Dimitri in finance was polite and helpful.

Excellent service and solid work. Could be faster but I understand they are busy. Overall I am very happy with the service Auto nation has provided me

Although the waiting area was clean and neat the soda vending machine didn?t work, even for employees.

The Jeep dealership on Arapaho has terrible customer service. The folks there are rude, and the lack of efficiency and consistency is unreal. You schedule an appt. at 7am and your car sits all day...with no call from the techs...what is the point of making an appointment? I have also sat their for hours with a 7am appointment....and have had to check in with them multiple times asking why my car isn't done.. to be told...don't know...

Horrible service department. Made an appointment and the service advisor actually talked me into leaving. He said around 4 hours for an oil change. First and last time here. They suck!

Dee was great! She helped me get a vehicle for more options at the price I wanted. I tried the other jeep dealership and it was an awful experience. Thanks Dee!

Recently I bought a Jeep Compass with them and I also acquired the maximum coverage and guarantees they offered me when I bought the car. The car is a pre-owned 2018 and they assured me that the car had undergone a strict quality control, however, less than 40 days after buying the car, the car began to have an engine oil leak and have a noise On the front brakes, I scheduled a service appointment and took the car. When I received the car in the morning, I requested that they check the tire pressure and informed me that the car would be ready the same day, however, it was not so, the car was delivered to me the next day in the evening and although They attended the leak, saying that the fault was due to a defective oil filter, I had to pay for the rectification of brakes and new ballasts, all this despite its "strict quality control" and all the coverages and guarantees I acquired. At the end of the day, I picked up the car a day later, I had to pay just over $330 and with the same tire pressure with which I delivered the car. I feel very disappointed with the service and attention received, and I would definitely not buy a car with them again.

Recently I bought a Jeep Compass with them and I also acquired the maximum coverage and guarantees they offered me when I bought the car. The car is a pre-owned 2018 and they assured me that the car had undergone a strict quality control, however, less than 40 days after buying the car, the car began to have an engine oil leak and have a noise On the front brakes, I scheduled a service appointment and took the car. When I received the car in the morning, I requested that they check the tire pressure and informed me that the car would be ready the same day, however, it was not so, the car was delivered to me the next day in the evening and although They attended the leak, saying that the fault was due to a defective oil filter, I had to pay for the rectification of brakes and new ballasts, all this despite its "strict quality control" and all the coverages and guarantees I acquired. At the end of the day, I picked up the car a day later, I had to pay just over $330 and with the same tire pressure with which I delivered the car. I feel very disappointed with the service and attention received, and I would definitely not buy a car with them again.

Jack Ridley was great. Appreciate everything he did. He was really thorugh and professional.

I worked with Victor and Canin, they got me an awesome deal on a Renegade for my wife

Excellent service and communications. Exceeded expectations.

WORST customer service EVER! After scheduling an appointment and leaving my Jeep with them all day, the service department refused to work on my Jeep - that is still under warranty - that I purchased from another Jeep dealership.Would NOT recommend this dealership for service for any kind of vehicle.

Always clean and has the best customer service. I always feel good when picking up my cars after going into service.

My review is based on my expectations when I purchase an item of this value. I paid cash for a 2017 Jeep Grand Cherokee Overland. The car was a lease return and had not gone through reconditioning, not detailed, only one key fob and no owners manual. I was told that these things will get taken care of in the CPO process. I am currently waiting for the dealership to contact me to confirm that these things are getting handled while the car is their possession . No one ever called me back after taking my money. I have not been informed or shown how to use any of the features of the vehicle and I have not received any information about the Jeep Wave program or Jeep Owners benefits. I would imagine Corporate would not happy to hear this. The vehicle is fine, however, my biggest concern (I told the salesperson) was that the level of service would drop considerably after goong through the purchase process. That is exactly what has happened. A CPO vehicle should require that the vehicle has an owners manual and all of the keys for the vehicle. Instead, they are contacting the previous owner to see if they have the key fob. If not, I will have to buy one? That is ridiculous, especially if the previous lease was charged for the missing items.

I had an appointment and drove the 50 minutes to Denver from Palmer Lake. Did not contact me all day and were unable to do the work. Could not get me out the door fast enough when they realized how upset I was. Not a single person apologized for their incompetence. They stated they were backed up from the day before. Why not call and reschedule me if they knew they weren’t going to have time to do the work. I will have to take another day out of my life to have them fix this issue that is under warranty.

They are always so helpful and knowledgeable! Never feel pressured into anything. My only issue is the service central, it is so hard to get someone on the phone and even with an appointment I’m always there a minimum of 2 hours

I would drive to a different dealer before dealing with these guys again. Ordered new Jeep. Took 3 times as long as they said. First one wouldn?t pass QC, so of course they try to twist my arm into buying something on their lot that I didn?t want. Re-ordered same Jeep. It finally came in. They had a picture and part number of the wheels I wanted on it and they still put the wrong color wheels on it. I could keep going, but I won?t. Terrible experience at Autonation!

My oil change appointment was for 12:30. I dropped my Jeep off at 9:30 and went to run errands. I received a call at 11:00 that it was already finished. Thanks for the quick service!

Very friendly, helpful customer service. I was surprised at how quickly my oil was changed. About 30 min. Unheard of at a dealer service dept. Amazing service!

Great Experience, my wife an I were shopping for the longest on the Trackhawk. Easy process with them and we love our new Vehicle.

Very prompt and took care of the recall issue along with a multi-point inspection. I’ll be back for my next Jeep and maintenance on my current Jeep!!!

Pleasurable and easy made leasing out car very simple