13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Jeep Arapahoe

BAIT AND SWITCH. Dishonest. Misrepresentations. Credit Ruining. UPDATE 4.5.2021: Despite indisputable evidence proving otherwise, AN Inc. found no fault on their part & has offered & attempted no resolution. The lender Fifth Third Bank HAS apologized for their errors & has taken steps to repair my credit score. I have never experienced such an untrustworthy company, or a company so unwilling to apologize & correct their dishonesty, misrepresentations, and mistakes. My car purchase experience with them has negatively affected my financial options during a pandemic, permanently damaged my credit score, caused me to be unable to use the vehicle as I need to, & also deeply affected my personal well being. I am a single female in my early 30s. I purchased a new vehicle from AN in June 2020. This is my first car purchase & my primary vehicle - which is required to pull a small horse trailer. AN was deceitful, misleading, condescending, & ultimately unapologetic & unwilling to acknowledge their failures & make any amends. If you value honesty, integrity & respect from the companies you spend your money with, I suggest you take your business elsewhere. If you must do business with AN, I urge you to take an attorney, or someone knowledgeable with you to EVERY interaction with them. 1. AN misrepresented the availability of the manual addition of a tow hitch to close the deal. This was mandatory for my purchase, I would not have bought this car from AN without a trailer hitch, or the immediate availability to attach a trailer hitch. I mentioned this numerous times to them as being of utmost importance. AN's solution to the vehicle not coming with an attached trailer hitch was to include the addition of one in the purchase for immediate installation. After weeks trying to get an installation appointment for the hitch, & even bringing my car in for an appointment for the purpose of getting the hitch installed - AN finally admitted that they have been backordered on trailer hitches for months - & that it would be 2021 before they had a hitch available, so I am unable to pull my horse trailer! 2. They miscalculated the initial purchase numbers of the vehicle. This directly impacted the level of exhaustion of the deal going back &forth due to their errors, when I had already had the vehicle in my possession for over a week. Since this was my first large purchase my father was with me as an observer on the first day of this transaction. Did they purposely make mistakes so that I would need to return to the dealership alone & they could take advantage of my purchasing inexperience? I was required to make multiple, repeat, store visits to sign new electronic paperwork fixing errors that they had made & was shuffled to multiple employees despite making appointments with the finance team member I had been dealing with directly from the beginning. I ultimately signed the final paperwork on a tablet 9 days after taking the car home. 3. AN changed the agreed upon loan package on my final paperwork. AN agreed to use the loan I had obtained from Bank of America (BoA) and instructed them to use. AN was responsible for the paperwork & changed the Agreement by putting a relatively unknown bank (Fifth Third Bank "FTB") with a higher interest rate as the lender on my paperwork. When confronted with this dishonesty, AN refused to respond to me. When I escalated the matter to Eric Absher, the General Manager of ANCJA , he stated that it’s a “he said, she said” situation. When I informed him that I had email documentation & could forward it to him, he requested I send it. I sent Absher the requested documentation immediately & at this point had some hope this matter would be resolved fairly & swiftly. Absher then refused to engage with me, when I reached him again he made numerous claims of what they “cannot do” and did not even apologize for their deceit. I do not believe that he was or is helpless and powerless to satisfy my requests or offer any solutions. *Shortened facts attached. Evidence & 12 page complaint available.

Blair Apr 5, 2021

UPDATE (03/26/2021): Larry H Miller Jeep on 104th ordered me a replacement. ORIGINAL: I purchased a certified pre-owned 2018 2-door JK equipped with wheel locks but discovered, a few days later, that I had no key to remove them. According to the CARFAX report, these wheel locks were installed by AutoNation Chrysler Jeep prior to originally putting the vehicle up for sale at the end of 2017 when it was new. I never even thought to ask about it when I was purchasing it as a certified pre-owned vehicle from the same dealership. I contacted my salesman, Marc DiBella, and was told that AutoNation Chrysler Jeep Arapahoe didn’t have the key and that I should reach out to their parts department to see if they had the master key that a replacement could be ordered from. A member of the parts department tried about 8 different keys before stating he didn’t believe they had the correct one. He advised I would need to contact the service department and they would give me a quote to remove the wheel locks. I reached back out to Marc explaining my disappointment and stated that I had no intentions of paying the dealership that sold me this vehicle to remove the wheel locks. However, I did suggest that if the service department would remove them at no cost, I would pay to have new ones installed. Marc stated he would “get with his used car manager and see what they could do to help”. That’s the last I heard from Marc or AutoNation Chrysler Jeep Arapahoe. There are several things that I could point out here as a learning opportunity for the dealership: 1. Someone brought a vehicle into their inventory without making sure they had all of the necessary items needed to change a tire. 2. They chose to sell the vehicle without addressing the fact the wheels can’t be removed without risk of the new owner damaging the lugs. 3. This vehicle is certified pre-owned and is supposed to go through a rigorous inspection. How were the brakes, rotors and front-end control parts checked without removing the wheels? 4. They stated they would follow up and never did. Even if I didn’t get the answer I wanted – any answer still would have been better. I felt like this was an easy sale for Mr. DiBella. I found the vehicle online, sent an email, talked to Marc briefly and within about an hour or so was onsite purchasing this vehicle without any haggling or asking for anything additional during the sale. As part of the process, I was sold a “Platinum” extended warranty from Meghan Boxley which added approximately $4,000 to the amount of my loan. I intend on exercising my 60-day opportunity to cancel this warranty as this situation has left me with very little confidence in the accountability of the dealership. If they can’t make something this trivial right, what can I expect when some new technician in their service department cross-threads my oil pan plug or someone forgets to reconnect a sensor? My assumption would be the same lack of accountability and I’d be on my own again. The Internet has drastically changed the car buying process. The buyer can shop inventory around the country without ever getting out of their pajamas. Prices and options can be compared easily and vehicles can be shuffled around to meet the buyer’s needs. The only unique offering that a dealership has now is it’s customer service and the ability to bring the customer into the dealership’s ecosystem after the sale by selling them parts, maintaining the vehicle, selling them additional vehicles and creating a disciple to sing their praises to other potential buyers. All of that, however, hinges on trust that the dealership is equipped to be fair to the customer while pursuing a profit. I like the vehicle I bought and I believe, based on my own research, that the price was on point with other dealerships. However, any time someone says, “nice Jeep”, I will reply with “thank you” and then tell them this story.

Dann Adams Mar 27, 2021

Can’t Remove The Wheels I purchased a certified pre-owned 2018 2-door JK equipped with wheel locks but discovered, a few days later, that I had no key to remove them. According to the CARFAX report, these wheel locks were installed by AutoNation Chrysler Jeep prior to originally putting the vehicle up for sale at the end of 2017 when it was new. I never even thought to ask about it when I was purchasing it as a certified pre-owned vehicle from the same dealership. I contacted my salesman, Marc DiBella, and was told that AutoNation Chrysler Jeep Arapahoe didn’t have the key and that I should reach out to their parts department to see if they had the master key that a replacement could be ordered from. A member of the parts department tried about 8 different keys before stating he didn’t believe they had the correct one. He advised I would need to contact the service department and they would give me a quote to remove the wheel locks. I reached back out to Marc explaining my disappointment and stated that I had no intentions of paying the dealership that sold me this vehicle to remove the wheel locks. However, I did suggest that if the service department would remove them at no cost, I would pay to have new ones installed. Marc stated he would “get with his used car manager and see what they could do to help”. That’s the last I heard from Marc or AutoNation Chrysler Jeep Arapahoe. There are several things that I could point out here as a learning opportunity for the dealership: 1. Someone brought a vehicle into their inventory without making sure they had all of the necessary items needed to change a tire. 2. They chose to sell the vehicle without addressing the fact the wheels can’t be removed without risk of the new owner damaging the lugs. 3. This vehicle is certified pre-owned and is supposed to go through a rigorous inspection. How were the brakes, rotors and front-end control parts checked without removing the wheels? 4. They stated they would follow up and never did. Even if I didn’t get the answer I wanted – any answer still would have been better. I felt like this was an easy sale for Mr. DiBella. I found the vehicle online, sent an email, talked to Marc briefly and within about an hour or so was onsite purchasing this vehicle without any haggling or asking for anything additional during the sale. As part of the process, I was sold a “Platinum” extended warranty from Meghan Boxley which added approximately $4,000 to the amount of my loan. I intend on exercising my 60-day opportunity to cancel this warranty as this situation has left me with very little confidence in the accountability of the dealership. If they can’t make something this trivial right, what can I expect when some new technician in their service department cross-threads my oil pan plug or someone forgets to reconnect a sensor? My assumption would be the same lack of accountability and I’d be on my own again. The Internet has drastically changed the car buying process. The buyer can shop inventory around the country without ever getting out of their pajamas. Prices and options can be compared easily and vehicles can be shuffled around to meet the buyer’s needs. The only unique offering that a dealership has now is it’s customer service and the ability to bring the customer into the dealership’s ecosystem after the sale by selling them parts, maintaining the vehicle, selling them additional vehicles and creating a disciple to sing their praises to other potential buyers. All of that, however, hinges on trust that the dealership is equipped to be fair to the customer while pursuing a profit. I like the vehicle I bought and I believe, based on my own research, that the price was on point with other dealerships. However, any time someone says, “nice Jeep”, I will reply with “thank you” and then tell them this story.

Dann Adams Mar 6, 2021

My wife and I wanted to purchase a minivan that was roomy enough to comfortably transport our family (our daughter with special needs who has mobility issues) and our 2 adopted dogs (Beau, a 110-pound Great Pyrenees and Didi, a 70-pound Pyrenees/golden retriever mix). We also wanted seats that folded away, and all wheel drive for Colorado's winter weather. Since my this was to be my wife's main vehicle, comfort was a top priority as well. After doing a lot of research, we decided on a 2021 Chrysler Pacifica Pinnacle. It so happened that the 2021 Pacifica was going to receive a makeover! We then had to choose a dealer who could help us buy one. In mid-October 2020, we went to AutoNation Chrysler Jeep Arapahoe and met with Robert, a very nice young salesperson who was very knowledgeable in all things Chrysler, especially the new Pacifica. He explained that they wouldn't be at the dealer for a number of months (being a new model and all) and they had no control as to which models would come or how they would be equipped. After discussing the possibilities, we decided to order one so it would be exactly how we wanted it, despite never seeing one in person. Robert helped us through that procedure and we placed our order for a top-of-the-line, fully loaded Pacifica Pinnacle AWD. (We even added tinted windows and a tow package!) We were quoted a price and would go through the sales process upon receipt of the car. The ETA was 3-4 months. Robert kept us up to date on the status of our Pacifica during the following weeks and months. During the wait, Robert turned us over to Keith who continued with the stellar service/communication giving us updates as warranted. At the end of January 2021, our Pacifica arrived at the dealer! We were allowed to test drive it very thoroughly, meaning we took it home, loaded up the dogs and the family and drove it around for a while. We decided it fit our needs perfectly, so we bought it! There are still lots of bells and whistles to figure out, but we are very satisfied with the space, luxury and performance. The sales negotiation portion went smoothly, and after agreeing on a price (that included our trade-in), we arranged financing with the help of Meghan. She treated us with respect and kindness and simplified the entire process. After that, we arranged to pick up the Pacifica the next day (after it was detailed). Now that everything is said and done, I highly recommend this dealer (AutoNation Chrysler Jeep Arapahoe) for anyone who wishes to buy Chrysler or Jeep. Everyone we dealt with was friendly, respectful and kind, also ensuring COVID safe practices were implemented. Thank you for a wonderful car-buying experience!

Chris Martin Feb 14, 2021

I went to Auto Nation Jeep Arapahoe because they had a 2011 Jeep Wrangler for $16k. It was a little pricey for a completely basic, stock, Jeep (no power windows, no upgrades of any kind). It was higher mileage at 85k so after test driving it and the oil light coming on, I was a little hesitant. I was told it was just an oil pressure sensor and that it would be fixed. Still hesitant I was told that the vehicle had undergone a battery of tests and anything that was faulty on the vehicle would have been replaced. (Except the oil pressure sensor, obviously.) Still nervous about the high mileage I was pitched a series of warranties that I was told would cover any issue with the vehicle that I could have. The price tag? Nearly $5,000. That would cover everything. My $16k Jeep was now $21k after I put $3k down. I agreed and signed the paperwork. I was told that they would call me when the oil pressure sensor arrived to be replaced. Fast forward two weeks and still now call. The Jeep is making some funny noises and leaking a lot of oil. I make the appointment and take it in. I am told I will be on the hook for about $500. I reminded them about the fact that it was supposed to be fixed since it was sold to me that way and it was in the paperwork. I am told everything will be fine and told I can leave and my vehicle would be ready to pick up on Friday. I asked for a loaner vehicle and was told they did not have any. Not thirty seconds later a loaner is offered to a woman in the waiting room without her asking. I walked down to enterprise where I paid $162 for a rental. I wish that was the end of the story. I couldn't be there Friday due to work so I went Saturday. I returned my rental car and walked back to the dealership to collect my Jeep. At that point I was told that no repairs had been done. When I asked why I was told there was an issue with they warranty and that they were "working on it." Not having money for another rental car I took my very leaky Jeep and went home. I continued to call and was finally told that there was an administrative error and that my paperwork for the warranty I had paid for had never been scanned in. Another week later and the issue with the warranty had been "solved" and I could bring my Jeep back in. I did so and this time was given a loaner. The part that should have been replaced EVEN WITHOUT THE WARRANTY was finally replaced and I was able to pick up my vehicle. Again, I wish the story ended there. Six months after purchasing the overpriced Jeep and overpriced warranties my transmission begins to slip. I look under and see that it is leaking pretty badly. I take the vehicle is expecting that the gamble of the $5k warranties is about to pay off. NOPE! I'm told that they don't cover this particular problem. I ask how much it will cost and am told $1400. They say they will reach out to warranty and double check. I get a call a few days later (all the while not having my vehicle, a way to work, or a way to get my kid to school) and am told it is a no go on the warranty and that the also found a upper oil pan leak (mind you that this was also leaking when it was taken in the first time). New cost? $2,400 because when they fix the torque convertor seal they will also need to flush the transmission. $2,400 after six months and $5,000 worth of useless warranties. Is it over, you ask? NOPE! I get a call from the finance manager Chris Jackson. He tells me that he can help me out and do me a favor. He offers to have my Jeep appraised so I can trade it in toward a new Jeep to be purchased from them! What a deal! So if you count the $3k down and the loan I was at $24,000 for a $16,000 Jeep. I have been paying double payments for six months and have worked the loan down to $17,000. So I still own $17k on this Jeep. They were going to appraise it in its current condition which would be around $5k leaving me $11k upside down on that loan. And now they want me to buy an new car and then sell me "better warranties," and add the $11k to the new loan. No thank you. Don't buy from them.

Kyle Burnett Feb 10, 2021

It truly pains me to give this a 2 star review... Before my last trip to the service center this place was good and spot on with communication. I have taken my Jeep Wrangler here every time since I bought the Jeep brand new here in 2015 because of the extended warranty that I have on it. Every time I go in I get the same thing, oil change and a 5 tire rotation and obviously the milestone services they recommend as well. This particular time I came in last December to get the same done with the oil change and 5 tire rotation. Upon inspection they also notified me that 2 other issues came up and that my extended warranty would cover this and that they just needed to have it submitted. Fast forward a few days and no phone calls or texts later on the status of my Jeep. I finally called the service center and they were still awaiting for the claim on my Jeep from the warranty dept. I had no vehicle and they claimed that out of the entire AUTONATION chain that there were no cars for me (my warranty covers rental from them) so I asked for my Jeep back while the claim was being reviewed and then I can bring back once done. The issue was part of what was needed to be done involved draining the oil so they never changed the oil in the first place and told me that they would do so and call me when done. When I finally got the Jeep back not even a day later from getting it back my check engine light went off, my Jeep starting sputtering and was overheating while taking my daughter to school. I made it home and popped open the hood to notice no leaks and no engine coolant in the reserve. There was also little to no oil in the engine as well. I called the service center up lit them up and told them the issue and they had it towed to their garage. Over the course of the next two to three weeks, yes I said TWO to THREE weeks, I was rarely called voluntarily by the service people and I mostly had to do all the reaching out to find out the status of my Jeep. I finally was able to get a car from them to use while mine was being repaired, but only after requesting one again. My Jeep spent a total of 41 days in the service center for my initial oil change and 5 tire rotation, and came out with work that was done to my timing belt cover, cylinders, valves, radiator, main head gasket and many more. The communication was awful and the service was terrible. I was dissatisfied and vocal about it and it seemed to not phase them, yes they covered my deductible, but that was after telling them that I shouldn't. Nothing here was proactive as it was all reactive to me and my reaching out to them. There's a lot more to this story, but I have had 2 weeks to calm down and this is what I have decided to post as the result of the poor service. Very disappointed. TLDR The service center technician messed up my Jeep and the service reps were less than communicative.

Mike Pearce Feb 9, 2021

BAIT AND SWITCH. Dishonest. Misrepresentations. Credit Ruining. I have never experienced such an untrustworthy company, or a company so unwilling to apologize and correct their dishonesty, misrepresentations, and mistakes. My car purchase experience with them has negatively affected my financial options during a pandemic, permanently damaged my credit score, caused me to be unable to use the vehicle as I need to, and also deeply affected my personal well being. I am a single female in my early 30s. I purchased a new vehicle from AutoNation Chrysler Jeep Arapahoe (ANCJA) in June 2020. This is my first car purchase and my primary vehicle - which is required to pull a small horse trailer. They were deceitful, misleading, condescending, and ultimately unapologetic and unwilling to make any amends. If you value honesty, integrity and respect from the companies you spend your money with, I suggest you take your business elsewhere. If you must do business with ANCJA, I urge you to take an attorney, or someone knowledgeable with you to EVERY interaction with them. ANCJA misrepresented the availability of the manual addition of a tow hitch to close the deal. This was mandatory for my purchase, I would not have bought this car from ANCJA without a trailer hitch, or the immediate availability to attach a trailer hitch. I mentioned this numerous times to ANCJA as being of utmost importance. ANCJA’s solution to the vehicle not coming with an attached trailer hitch, was to include the addition of a trailer hitch in the purchase for immediate installation. After weeks trying to get an installation appointment for the hitch, and even bringing my car in for an appointment for the purpose of getting the hitch installed - ANCJA finally admitted that they have been backordered on trailer hitches for months - and that it would be 2021 before they had a hitch available, so I am unable to pull my horse trailer! ANCJA miscalculated the initial purchase numbers of the vehicle. This directly impacted the level of exhaustion of the deal going back and forth due to their errors, when I had already had the vehicle in my possession for over a week. Since this was my first large purchase my father was with me as an observer on the first day of this transaction. I was required to make multiple, repeat, store visits to sign new electronic paperwork fixing errors that they had made and was shuffled to multiple employees despite making appointments with the finance team member I had been dealing with directly from the beginning. I ultimately signed the final paperwork on a tablet 9 days after taking the car home. ANCJA changed the agreed upon loan package on my final paperwork. I trusted ANCJA to adhere to what we had agreed to regarding my car loan - by using the loan I had obtained from Bank of America (my bank) and instructed them to use. ANCJA was responsible for the paperwork and chose to change the Agreement by putting a relatively unknown bank as the lender on my paperwork (with a higher interest rate). When notified of this dishonesty, ANCJA refused to respond to me. When I escalated the matter to Eric Absher, the General Manager of ANCJA, he stated that it’s a “he said, she said” situation. When I informed Absher I had email documentation and could forward it to him, he requested I send it. At this point I had some hope this matter would be resolved fairly and swiftly. I sent Absher the requested documentation immediately. Absher then refused to engage with me or apologize for the underhanded and unprofessional actions, rather, he made numerous claims of what they “cannot do” or even apologize for their deceitful and misleading behavior. I do not believe that they were or are helpless and powerless to satisfy my requests or offer any solutions. Fifth Third Bank (FTB), the relatively unknown lender that ANCJA switched my loan to, then made unexplainable mistakes that tanked my lifelong good credit rating. ANCJA switched lenders from what we had agreed upon, from BoA, a well known and respected bank that had provided me with a lower rate, to FTB, a significantly less well known lender with a higher rate for me and a higher payoff for ANCJA. FTB then sent me incorrect billing booklets for a nonexistent account, which I used to make my first 3 loan payments. FTB is unable to locate 2 of 3 payments made with this incorrect booklet that they provided to me. This caused my life long good credit score to plummet. It also means I am unable to refinance the loan, should I so choose. Despite the error being the Lender’s, they refuse to correct my credit score. Any comment by them on this post about caring about my experience is an absolute joke - they don’t care unless you make it public - they just hope you go away and don’t cause them problems.

Blair Brown Dec 31, 2020

Regarding the Service Department: I waited a little over a week to post this review to ensure that the frustrations that I experienced were out of my system, in order to create as minimally bias of a review as possible. Well, let's explain the situation and you can decide how you would feel. I purchased my 2020 Jeep Cherokee Trailhawk back in August and since then have gone on multiple off-road trips through October, nothing above moderate rating. The last trip of the summer was up to Kingston Peak which is a little higher on the moderate scale, and aside from the skids hitting a few minor rocks, no major incidents occurred. About three-quarters of the way through, I noticed that I had a slight creek in the frame when the vehicle hit some articulating obstacles, similar to what you hear an older truck make when they turn into a driveway or go over a speed bump, and something you wouldn't expect from a vehicle that is two months old. I scheduled an appointment and took my vehicle in for a diagnostic that week and what was suppose to be a same-day service, turned into three days before a diagnostic could be performed, to which the results were "unable to reproduce" and the advice was to return if the issue got worse. Two weekends ago (mid-December), I went on a simple off-roading trip to Cedar Mountain which had a decent amount of snow cover, so as far as terrain, snow pack with little to no rocks. Afterwards, we pulled off so that my buddy could re-inflate his tires, at which point I did a quick walk around of my vehicle and noticed a lug nut was missing from the front driver's side wheel. It happened to be the locking lug (came with the vehicle), so I found the key and checked the rest of the lug nuts to find that the front passenger's side was free spinning. I called the service department and informed them of my situation as well as my concerns, and the response was that they recommend replacing the locking lugs with regular ones and that "it's perfectly safe to drive with 4 out of the 5 lug nuts." I scheduled an appointment the same week to have the lug nuts replaced, and they were able to get me in first thing in the morning. I arrived at the service center 10 minutes early and was 1 of 3 waiting. After an hour and a half, the four lug nuts had been replaced and I was advised that there would be a "small charge" of $110.14. I questioned the service advisor of why I am paying for something that was clearly a bad install, and the response was "well, we can't be held liable either." After stating that, he proceeded to provide me with a "one-time" comp, but his demeanor presented like he was obviously doing me a favor and that I was clearly in the wrong for not paying. As a side note, I happened to catch the technician pulling my vehicle out of the service bays and he was not wearing a mask, which makes me curious about the "Complimentary PrecisionCare powered by Clorox Total 360 Vehicle Sanitization" listed on the invoice. The service advisor was also not wearing a mask during our interactions. Those are the two service experiences that I've had in the first four months of owning this vehicle. Maybe you will conclude that they were just doing their best and followed all of the standards and procedures, but in my opinion, I see a lack of efficiency and timeliness, a disregard to consumer safety, and a lack of interest to provide the consumer with the best experience. Regarding no masks, some people may care and some may not, but when it comes to safety and health on a large scale, I would think that a business would at least try to maintain their integrity when providing a safe and healthy environment for everyone. Maybe that's just me.

Yuki Dec 29, 2020

I want to be able to give a higher rating than 1 star, however my experience at this location has not been 5 star worthy. I decided to check out a Jeep Grand Cherokee after my old one was stolen. When I test drove the one I was looking at, the check engine light came on immediately. I let the salesperson know when I got back that I wasn't interested in the car until it was fixed. I then was kept an extra 30 minutes with one of the sales managers who was trying to get me to sign a hold on the jeep which I refused. This was a hassle for a place that claims to be hassle free. Once the jeep was fixed over a week later I decided to buy it, and barely got it home before the check engine light came on again and started blinking. I know enough about cars to know this was a misfiring engine. I texted the sales rep that evening (a Wednesday) and didn't hear back until Friday (Thursday was Thanksgiving). They took it back to fix and gave me a nice loaner but refused to reset the 5 day return policy, even though it would take more than a week to get the parts to fix it. They also didn't seem to believe me that the engine was misfiring even though a day later I received a call from them confirming I was correct. I asked why it wasn't fixed the first time and was told the engine had multiple issues and this issue was overlooked. I stressed over this as I only had the jeep in my possession a total of 2 days and wasn't sure if I trusted them to fix the issue, and the return period was more or less obsolete at this point. Every time I asked for more information on the 90 day powertrain/engine warranty I got vague answers. They also charged me a $599 shipping/handling fee when the carfax showed the jeep was brought to them directly from the previous owner, it had never been transferred at all. The sales rep, Hunter, is one of the nicest people you will ever meet and on the surface they claim to be hassle free, however in my experience, deep down they are just like every other dealership. Putting pressure on you to place a hold on a car/buy a car and in the 127 point inspection overlooking major issues, even when the car is telling you there is an issue, not being flexible on the return policy, having additional costs/fees that don't make sense, and finally not being able to provide clear answers to clear questions.

Jason Gillett Dec 16, 2020

I purchased a car on August 8th but couldn’t actually drive it off the lot until August 13th. I had been driving the car for less than a month when the car started to take 4-5 tries to turn over and start every time. I figured It was the battery so I tried to schedule a service appointment but they couldn’t get me in until two weeks later. I emailed my sales rep who suggested I go to another AutoNation or try a Ford Dealership with no other solution. I sure am glad I spent Thousands of dollars on a service and coverage plan- just so I couldn’t use it! I ended up at Ford and they were able to squeeze me in urgently throughout their appointments as a walk in. To their astonishment EVERY Single Battery terminal was Completely corroded ( they were so surprised they even took a picture for me to ask the dealer I bought it From how this was acceptable to sell). I then had to pay for the cleaning of all terminals, on top of a new battery- costing me hundreds. I asked If this type of damage and corrosion could happen over a 3-4 week time frame and they said absolutely not. So I would like to thank AutoNation for selling me a car they knew shouldn’t have passed their inspections and for being untruthful in telling me everything was OK and checked prior to my purchase. I will not be recommending this dealer to anyone. *NOTE: I did receive an apology call but never received confirmation back via email that their reimbursement payment was submitted to me. I took my car in for a follow up inspection and the shop noticed the following issue with my car- it’s about a half inch gap between the inside of my car and the outer area that should be enclosed by a seal. As I drive my car once every few days, as I work from home- I don’t typically stare at the door prior to getting in, so this wasn’t noticed previously. Please see the attached image comparing one side of my car to the other. At this point- I would like to know what AutoNation can do to assist. My car clearly wasn’t inspected and is now appearing to have many issues arise after driving it for officially 4 weeks now. I am wondering when my wheels are going to roll off. It’s rather disappointing to know that a vehicle I bought to be safer- doesn’t appear to be safer at all with issues popping up like this and is going to end up costing more due to repairs needed. I also noted that the recall they said was taken care of, is still active under my most recent CarFax report run this week and was not taken care of. While I do live over an hour away- I would be happy to drive down on Saturday to further discuss this matter and to have my car fully inspected and looked over. I hope AutoNation can email me back and make this right so I don’t have to see what legal matters can be taken up regarding being sold this car.

Rachel Brockhoff Sep 17, 2020

Rachel Sep 17, 2020

I am in the Customer Service industry and if I treated my I clients the way I was treated, I wouldn't have a clientele, or a job. I went in to Autonation Jeep Arapahoe the first week of March 2020, I was experiencing a tire issue (losing pressure) on my 2018 Wrangler. I made an appointment and was seen pretty quickly. I arrived and explained the issue, they took my car back and had it for 45 min, came out and said "you're all set", the technician informed me that I actually had 4 nails in my tire and that the tire was unsalvageable and that they would have to order the tire because they didn't carry it in stock. I left but had a weird feeling and my tire pressure light was still on, so I pulled off the road and there was the tire with 4 nails still on the vehicle. I didn't understand why when I have a full size spare on the back. I called and spoke to a service manager, Steve he told me to please bring it back and apologized. He said they have taken care of it and will get that tire ordered. Fast forward to May, COVID-19 happened which I understand (we all were affected) but, I still hadn't heard from the dealership as to when I would receive the replacement. Come to find out it had arrived in March but they returned it because no one claimed it and I was never notified. So when I called and made another appointment to finally have the tire replaced I was told by Alex it would take a few hour hours, I explained that no one told me the time needed and I had things to do so I'll wait. He said ok (with an attitude) but it will be several hours. So now it's several hours. I sat in the waiting room and called to speak to Wes a different service manager, I explained to him the whole situation and he offered to put me into a loaner for the day however it may be the next depending on when the delivery would arrive. The following day after waiting and putting my life on hold in case they called, I decided to call because I hadn't heard from the service tech to inquire about my car. Come to find out they will need to keep it for the weekend because the tire that arrived was not the correct tire. At this point my annoyance had topped off, and finally after 9 attempted calls I got through and spoke to Wes again but this time he had a totally different and annoyed attitude. He said that I was more than welcome to bring the loaner back, he was just trying to be helpful. Later that day I received a call from someone at Autonation Jeep Arapahoe filling me in on the situation, I explained I was already aware but thanked them. Immediately after that call Wes called me back asking if I had spoken to the General Manager, I said I spoke to someone but not sure who. He inquired about the conversation, I told him that they were following up with me. Interesting how fast I got a call when the GM is possibly in the know. I find that 60 days is a bit too long to wait for a tire replacement. The level of customer service is seriously lacking. I'm sorry but when you don't inform the customer of the time frame especially if its "several hours" which turns into a weekend; it shouldn't be thought of as "helpful" to offer a loaner, it should be a policy. I remember a time when you were automatically offered a loaner if the service was longer than 4 hours, and you received a car wash. What happened to Customer Service. We spend quite a bit of money on our vehicles and their maintenance, and when its obviously your businesses fault maybe you should rethink how you treat or speak to your customers. I would recommend Autonation Jeep Arapahoe for purchasing your vehicle, but not for service.

Jason Permenter Jun 3, 2020

The customer service during the buying process was very good. We actually enjoyed working with the sales team After signing documents taking delivery of the vehicle, we were informed that only one key was available, as were pulling into our driveway, a "low oil level" warning message came on. There didn't appear to be any oil leaking under the vehicle so after checking the level the next morning there was no oil on the dipstick. It took 2 quarts to fill it to almost full. The finance rep presented a document for signature that showed no open recalls when in fact, there is an open SAFETY recall on the brakes. After two phone calls to try and confirm our lender, we finally talked to Sales who reached Megan, in Finance, and she supplied the lender name but told us we could reach them ourselves on line, but how would you propose to do that without an account number. Megan was unresponsive to our messages for assistance either through phone call or email. This lender was different than the lender disclosed during paper signing. We have been unable to reach the lender to supply to our insurance company who has grown equally frustrated. There is no answer at this AutoNation unless you choose Sales or Service and then they cannot always directly transfer you to the party you need to speak with about issues. Megan was extremely pushy for the extended warranty even after refusing the coverage 5 times. Sales is telling you what a great vehicle it is while Megan is saying its going to be very expensive "when it breaks down." Finally, while we were on the sales floor at our sales agent's desk, we were subjected to another Salesman on the other side of the partition, using the "F**#k" word over and over again while speaking to someone on the phone. Is this really the level of behavior you allow and subject your potential customers to? Seems unreasonable to expect the public to put up with this kind of treatment for the level of investment they are making in the purchase of a vehicle. It was inappropriate and unprofessional! This review is not a reflection of our Salesman or his Manager but the overall customer service of the dealership and other departments involved in this purchase.

R Watkins Mar 15, 2020

STAY AWAY! Absolutely horrible place to buy a car. You guys are the living embodiment of every bad stereotype about a car dealership. I have had the worst experience from start to finish. One thing is for certain here - their agenda is to make as much money as they can and nothing else. I will tell the entire story below for all who are considering going here. When buying the car and getting a portion of it financed, they lied about what interest rate I qualified for and tried to upsell me with an INSANELY high interest rate on my loan. I guess that was on me for not taking in the common wisdom to get my loan figured out with a bank before buying a car, but the fact that they so blatantly try to rip you off is just shocking, unethical, and in the end an extremely bad way to do business. If you buy a car here(which you shouldn't), be sure you DO NOT get a loan through them as you will certainly pay way too much. Next, they tried to lie about whether my car had been certified by the manufacture or not which made a difference in what warranty I received. It said it had been manufacturer certified on the CarFAX, and that that certification was done AT THE AUTONATION dealership itself. And yet, to my face, I was told the car had in fact not been certified. When showing them the CarFAX, he just repeatedly kept telling me "just because it's on the carfax doesn't mean its true." Their sales guy was literally reading me the fine print off of CarFax's website, how they are technically not liable for what CarFAX says even though the information on it literally came from their dealership. That is literally all he had to say. All the meanwhile, he's very aggressively trying to upsell me on my warranty and make me buy all the extra packages they had available. In the end I held strong, accused them of fraud, and the next day they called, admitted they had made a mistake and that the car WAS manufacturer certified, as I'd been telling them. They also brought my interest rate down by 10% as an apology (to give you an idea of how high it was originally.) Now, after this, you'd think all would be smooth sailing in an effort to take care of a customer they tried to rip off, but it wasn't. A month later and I had still never received anything in the mail on my license plate. I called AutoNation and they told me "oh, it's the holidays, the DMV can get very backed up." I took their word that it would still come. I get home from the holidays with my temporary tag expired, and still nothing in the mail. I call the DMV to see what is going on, and they tell me that my paperwork sent from AutoNation had been rejected, sent back, and then AutoNation never responded again. And so I am driving around with an expired tag, risking being pulled over because their title people are also asleep at the wheel apparently and not doing their job. I had to go in to get a new temporary tag and they couldn't even tell me why the paperwork had been rejected. And their title person was conveniently "out of the office." I asked them to please call me as soon as possible when they get information on why the paperwork was rejected. And here I am at the end of the week and no one has called me. As I walked out the door after getting my new tag another sales "finance" lady says to me "Welp, you have another two months, I'm sure they'll have it figured out by then!" Yikes. As I said, you guys are the living embodiment of every bad stereotype about a car dealership, and I will continue to tell this story to everyone. This was my first car buying experience and you have successfully made it as painful as it possibly could be, and have left me forever fearful of dealerships as a result. At least you had one sales representative who made some effort to be nice to me, listen to my problems and stay in communication throughout this craziness, but other than that all of your employees clearly have different priorities at their work than taking care of their customers. Be better, AutoNation!

Scott Hicken Jan 10, 2020

Found a Jeep Compass I was interested in on-line. Canin contacted me and said that particular vehicle had some mechanical issues and was not available, but there was a similar vehicle I could take a look at. I made an appointment to test drive it for 3 PM that Wednesday. I arrived, and after waiting about 15 minutes, I was told.he was not there. They had a different sales associate, David, come to help me. We test drove the vehicle and I decided I would purchase it, confirming I had five days to bring it back if I was not happy with it. I closed on the vehicle with Joseph. So much time had passed and it was after 6 PM before it was all said and done. Katie, the receptionist, was awesome. She knew I couldn't drive after dark and had the vehicle "delivered". I brought the vehicle to my mechanic first thing the following morning to have it checked out. He said there was an engine oil pan leak and the brakes were near end of life (15%). I went immediately back to the dealer that Thursday afternoon with the intention of getting these issues corrected, or I would return the vehicle. When I arrived I asked to speak to David, but Joseph came to tell me that David was not in.They insisted that their mechanics' inspection shows no problems. They would not be able to look at it that day, and David would call me the next day. I mentioned my concerns that I didn't want there to be a problem if the vehicle was not returned in the 5 days. Joseph said not to worry since I already brought the concerns to their attention. When David called me on Friday, he said that their mechanic said the brakes were fine and that "There's bound to be some leaks in a vehicle with over 88 thousand miles on it." He said I could bring in the invoice for the leak repair and they would pay half, but nothing for the brakes. I found this to be rather condescending. My prior Jeep Compass had over 119 thousand miles on it and had no leaks. I told him I would get back to him. I called on Saturday and spoke to Joseph expressing my concerns and not wanting to deal with David anymore and that I found the offer to pay half of the leak repair unacceptable. He said he would have a manager get back to me. After having the weekend to think things over, I discovered the car loan listed on an existing bank account. I was concerned that the amount was for the full price of the vehicle, not the balance after my down payment. I went back to my paperwork and noticed the extra charges for warranty and care package. While working the numbers with David initially, I declined all other charges. While closing with Joseph, he talked about roadside assistance, free oil changes,(how is it free if there is a charge?), powertrain warranty, etc. I thought these were perks of doing business with Arapahoe Chrysler Jeep. It was never said aloud that there would be extra charges for these. That was the final straw as to my decision to return the vehicle. If I had gone to some Joe Schmoe on Craigslist to purchase a vehicle, I would expect there potentially being some problems. I went to a reputable dealer with guarantees to avoid this. When I arrived on Monday morning, day 5, I was told to have a seat while they retrieved David. While waiting, Joseph came over to me and asked if anyone got back to me. No one did. I told him I was returning the vehicle.FIRST thing out of his mouth, "Your 5 days are up!" (!!!) I then went on to say that I did not want those extra charges and he said I understood what I was signing for, that he was pissed off and walked away saying he didn't want to deal with me. When a manager, Phil, finally came, he had his mechanics look at the vehicle and conceded with the oil leak. He also showed me the actual brake pads (I hope) and showed me with calipers that there was still a good amount of life left to them. ((about 50%) The leak was repaired and I kept the vehicle. During the initial detailing it had a very strong chemical odor. When that had finally dissipated, I could tell the vehicle belonged to a smoker and had that nasty stale smoke smell. I did mention this to Phil, but it was not addressed. Phil did get me a spare key made as I only received one key when I purchased the vehicle. If I didn't advocate for myself, I could have really been taken advantage of.

Smitten Wit Kittens Mar 5, 2019

I did not purchase my Jeep Cherokee from this dealership, but I was required to get my vehicle serviced by a local Jeep dealer, so I scheduled an appointment with Jeep Auto Nation on Arapahoe Road. Out of the gate my first visit was miserable. I pull up and was not greeted by any service member directing me where to go/park/go inside, etc. even though there were employees in and out of the shop. So I parked my car blocking the bay doors, and walked into the service area. Every desk in the room was occupied by service members and out of 6 members and a handful of other workers milling about in the background, I was never acknowledged even though I was the only customer in the room. In fact, I walked up to each desk and over-exaggeratedly inspected the name plates at each desk looking for my assigned service advisor. Finally, a man from the back of the room saw that I needed help and came up to get me started. He took my information, and seated me in the waiting area. I got a courtesy ride while being lectured by the courtesy driver that she will not do a drive on I-25 during Rush Hour. Finally after dropping my car off for a 7am appointment, I waited and waited and waited for an update. No call came from the dealership telling me what they found, or to even update me on the process. Keep in mind this was just an evaluation! The dealership was not even performing any service on my vehicle that day! I did not get my car back until 6:30pm. Acceptable if you're having major engine work -- Unacceptable for a diagnostic on the vehicle's electronics. When I picked my car up, I was told the part had been ordered and they would call to schedule when it arrived. I called a week later to follow, and after going through a series of phone transfers, I ended up speaking with a Parts guy (who was the most helpful out of everyone I dealt with here) who told me the part order had never been given to him, but assured me he would handle it right away. From there the rest of my experience was pretty straight-forward. But I want to end with this...getting your vehicle serviced is stressful because as a customer it's one of the most expensive things a person owns, you're never quite sure what the cost of any particular repair will be, and having to organize transportation when you're without a vehicle is lesson in logistics and planning and improvisation. It's crucial a dealer's service department go above and beyond to alleviate the stresses of dealing with ANY car repair, and AutoNation failed every step of the way! I bought my Cherokee from a dealership across the street. I get all of my oil changes and service work there because it's been nothing but white glove service every time I pulled up to their bay doors. If I could've taken my Jeep there, I would've. But I really would consider somewhere other than AutoNation Jeep on Arapahoe Road.

Aaron Friedrichsen Nov 2, 2018

As soon as I drove the car off the lot, customer service disappeared. I'm getting screwed on both ends from the Sales/Finance and Service departments on two different matters. The main issue is that there are two outstanding items involving my Jeep and nobody will give me a call back or an answer. I bought a new 2018 Wrangler JK in full, in cash in July and the dealership still has not sent the Title/Registration paperwork to either me or the DMV. I've had to purchase my own temporary registration extension once already and will have to do so again at the end of this week. I've called the dealership and been transferred around multiple times. I eventually received a number for a specific Title representative and called. She told me she'd call me back in 30 minutes. It's now been three days, I've called and left a message each day, and have still not received a call back. A week ago Monday, I brought the Jeep to the service department to diagnose why the check engine light had briefly illuminated. When I got back in the Jeep after the appointment, there was a gash in the leather of the steering wheel. I pointed this out and the service rep took pictures of the damage, said he'd draw up the paperwork with his manager, and would contact me when the new wheel would be ready to replace this one. After one week of not getting a call, I called in. I've been tossed between different voicemails, been told I'd get a call back when he gets back from lunch, passed to the service managers voicemail and assured I'd get a call back that day, left multiple messages. Still, after calling for four days, not one person has called back. This is a mess and a seriously poor customer-retention model. Seeing other reviews just like this mirroring both issues I'm facing seems to show that this location does not value their customers after they drive off the lot. The very least they could do is set reasonable, attainable expectations for the customer of when an issue may be resolved.

Joseph Pietrafesa Jr Oct 4, 2018

Purchased a pre-owned vehicle from the dealership a little over a year ago. I was blown away at that time with the customer service. However, I have had to go to their service center for two problems since then and they have soured every thought I previously had about the company. First problem we had was with the battery. I had to have my vehicle towed to the service department twice due to it not starting. AAA couldn't even get it to start. Once I went to pick the vehicle up both times I was told everything was fine. Unfortunately, not even a month later it wouldn't start again (this time when we were suppose to head out on vacation). Took it to a different dealership and was told it was the battery and they replaced it (have not had battery problems since). Unfortunately, if it would have been replaced when the problems started the battery would have been covered under our initial warranty but had to pay out of pocket for the battery as that date had passed. Lastly, just today went to pick up the vehicle after the engine light had been on. When called to explain the issue was told our extended warranty covered the part. To my surprise when they were trying to charge me $944 at checkout. I had to explain the warranty for service to review and remove the cost. I nor anyone I have spoken too has been aware of a $100 deductible for items covered under warranty that they charged me. As soon as I get home I will be reviewing my contract word by word. Also, when I tried to verified if they rotated my tires they stated yes as it was on the receipt. Just later to verify they didn't because they needed to be replaced (if I wouldn't have asked I would have paid for this service that was never done). Also, I understand the tires were bad as they even showed me but under the vehicle safety condition inspection on my receipt is stated they were good at this time. This makes me wonder did they even do the inspection? Word of advice, do not take your vehicle here as they will only try to rip you off and try charging you for things that were never done.

Laura Seymour May 15, 2018

AutoNation has a 5day 250 mile return policy. Here is my negative experience with that. Also, I should have known never to do a trade in with a dealership, but this is also to say, don’t do that either, sell the trade in yourself! This past weekend, my fiancée Mike and I purchased a Truck from this location. I had been happy with my previous AutoNation Toyota purchase, and we thought it would be a good fit. Life happens and sometimes what makes financial sense one day can change in an instant. Unfortunately, it was no longer a viable option for us to keep the truck, and we needed to return it and get our trade in back. I will also mention that the truck had hardly any coolant, it needed to be refilled in 2 days, and all other fluids were low. This was not my previous experience when buying a car from AutoNation. The truck also had the hardcover of the driver’s seat come loose in the few days as well. Mike went to the dealership and asked to trade back vehicles. He was first told that his trade in was having work done, a new windshield, and more. It would be very hard for them to get his old vehicle, because it was in the middle of getting work done and that he should just leave and think on it and come back tomorrow almost insuring that he would go over 250 miles with work commute etc. A manager said they would be happy to write an addendum for this, but then it never actually happened. Mike was not sure what to do, and sat in the parking lot wondering if he should just leave the truck in the lot as to not go over the mileage. Mike decides he will wait for the vehicle to be ready so he can trade, because he knows it is no longer something he can do. When AutoNation says, No Questions Asked, they do not mean no questions asked. He was asked constantly, and by multiple people, and asked personal questions besides. He didn’t want to tell them, and said a few things he hoped would get them “off his back”. I understand that it is their job to sell cars, but don’t have a policy if you do not want to honor it. Mike waited over 3- 4hrs, with many sales, management, etc. making negative remarks, and being super and visually upset. That is not surprising, but some of the things said just made him feel better about returning the vehicle, and made him believe that there might be something wrong with the Truck after all. Mike finally demanded to see the traded vehicle, and was told that if this was what he really wanted, there would be an encumbrance fee that was in the fine print if he wanted his trade in returned. We initially assumed that this would be for the work they said they were doing to the vehicle. This fee is determined by the auto dealer, and there is no dollar amount in the disclosure. The fee that Mike paid was $800. When Mike saw the vehicle, ABSOLUTELY NOTHING HAD BEEN DONE TO THE CAR, no cleaning, no windshield, truly nothing. So the " it's getting work done" was a lie. We didn't even get the bolts back to return the plates. We basically paid $800 to learn a hard lesson, and to probably ease someone’s ego or something. I am leaving a fair rating because our initial experience buying was good, and a solitary salesman was nice to Mike during the return. Also, technically they have the right to charge you anything to get back a trade in, it just seems crazy that it would be $800.00 because it was parked in their lot for a couple days, and they were upset. Again, don't have a policy if you would not like to honor it.

Hattie Augusta Apr 10, 2018

Me and my wife came here to purchase a car a couple months ago, and I can honestly say this was the worst dealership experience I've ever had, thanks to Meghan (saleswoman), and Emily (sales manager). We showed up last Friday to look at a 2016 Jeep Patriot, and to get my wife's trade-in appraised. We liked the Jeep, but they only offered us $4500 for the trade-in. I told them we'd have to think about it because Carmax offered us $6000. The next morning, Meghan texted us saying she had gotten approval from her manager for the $6k. We said great, and drove a half hour down to the dealership again. Once we got there, Meghan came out and showed us the paperwork and explained that they would only give us $5500, and that the remaining $500 would be saved in taxes. This "bait and switch" was incredibly insulting and we probably should've walked away at that moment. We told Meghan that this wasn't what we agreed to, and she eventually came back out and offered us the originally agreed-upon $6k. The sales manager (Emily), waited until my wife was alone coming out of the bathroom to "apologize", and then straight up lied by saying the $5500 was a mistake (how was it a mistake when Meghan tried to convince us it adds up to $6k??). The circus continued when we tried to use our own financing. They insisted that we had to apply for financing through them, even though we had a pre-approval letter from our own credit union. I suspect they wanted the additional commission. While we sat at the desk contemplating walking away again, I think the sales office noticed this and had the plates taken off my wife's car. I didn't realize at the time, but I believe this was just another underhanded tactic to try to make it harder for us to leave. We were never offered anything to make the situation right, and honestly I regret purchasing a vehicle from such an unreputable dealer. We will not be returning for any future purchases/service/warranty work.

chris123456 Mar 27, 2018

I have been coming to this dealership over the years with my 08 JKU and bought a new 15 JKU from here. Over the years, I've have hit or miss experiences with more on the miss. With my last visit, I brought my Jeep in at 8am and scheduled their shuttle service to bring me into work... Well I didn't get to work (10 min drive) until 9:50, almost two hours from the time I brought my Jeep in. I was getting an oil change and two warranty items checked out during this visit. Get a call at 1:30 saying the oil change was complete and they were now going to check out the two other items... When I didn't hear anything by 4:30, I called back as I needed the shuttle service back to the dealership and was told that they are still looking at the Jeep. Finally get to the dealership at 5:30 and could tell they barely spent anytime on the warranty issues. One issue is the dash has noises when heated up by the sun (fitment issues) and the second issue is there's static on the XM radio when there shouldn't be any. My service advisory Brian Shimmick was as nice as can be and tried to fix the dash noise issue himself since the service tech did nothing. We'll see if his temp fix actually works. As for the radio issue, this was the second time I asked them to look at it. Last time I brought it in, there was also a pulse/flickering with the stock headlights and fog lights and was told that the radio and light issue was normal for a 15 model and I'll have to live with it. Well if it's a known issue, why isn't Jeep working on a fix? Since that visit, I installed some LED headlights and fog lights which fixed that issue but the radio issue is still present. This visit, they were saying the radio issue was due to the cheap speakers (i have the upgraded Alpine system they charge an arm and leg for) and recommended to turn down the treble to make it less noticeable. I'm sorry but this is not valid fix on what's causing the problem. I know there's probably another electronic component that is causing interference with the XM radio but twice now the dealership spends 5 min looking into it and making generic excuses for the issue instead of actually doing the research to see what's causing it. This was the same attitude they had with my 08 JKU years ago when I had some warranty items checked out when I was 200 miles away from being out of warranty. Once I was out of warranty and still had issues, they were more than happy to spend all day looking at it since I would have to pay the hourly rate for them to research. I would have given 1 star but I have noticed a slight improvement with the service advisor's and not having to wait 15-20 min to even talk to one when you bring your Jeep in. This bumped it up to 2 stars now. I've done reviews in the past, talked with the service managers based on those reviews but not much has changed with the poor service over the years even with AutoNation taking over the dealership. Even if I wanted to talk with a manager about the current issues, since my radio issue seems to be an isolated case, they don't want to waste time in reviewing it as evidenced by my last two visits. Once I'm out of warranty, I'll be bringing my Jeep elsewhere for service that won't feel like pulling teeth out with every visit.

Jon Schimkaitis Jun 26, 2017

First of all, I was NOT shopping for a Jeep! I have had a Wrangler before and loved it. I did plan to purchase a Jeep someday. For fun after dinner I took my children to look at Jeeps. Cody Monteque, my amazing salesman, had a few questions for me about my wants and needs as far as a Wrangler goes. He comes to me with 2 Jeeps that he felt would make me happy. When he pulled up in the first Jeep, I was in love! Still in my head I was only "Window Shopping," not planning to buy! The drive was amazing and I loved it. I honestly was not expecting anything to come of this. Cody worked hard on my offer. I had NO trade in and not a lot to put down because, like I said, I was not planning to purchase a Jeep! There were 3 offers and one was appealing but I really was not satisfied with my payment. Cody introduced me to Bob Colwell who was more than willing to address my concerns. Both of these gentlemen spent lots of time with me! I honestly felt bad because I did not want to waste their time! Bob allowed me to borrow the Jeep over night. The payment was still an issue for me! I was set on just returning the Jeep. When I met Cody the next day and explained that I just could not do it he completely understood and asked if he could work on my offer some more. Bob even came over and asked me what payment I was looking at that would seal the deal. To my surprise they were able to get my payment to were I was comfortable so I signed on the dotted line but there was still financing. As I waited for Ms. Betty Chen to work on my paperwork I started feeling a little nervous. Why was it taking her so long? Am I not approved? To clarify, I do not have amazing credit! When I finally made it into Betty's office she first apologizes for taking so long but she had been working with the bank on lowering my interest rate even more for me since I am trying to rebuild my credit. She was able to get the interest rate down another 4 % for me. I also left with warranties for the important parts of the jeep like the motor and windshield and oil changes. Yes, I am aware that I paid for that but I left with a since of security in my purchase and a payment and interest rate that I am pleased with. These people were amazing! It was a big decision and I truly did not feel the pressure that I have experienced at past dealerships. I had an amazing experience working with Cody, Bob and Betty and I drove off in my dream SUV, a Jeep Wrangler Unlimited Sport!

paytonchaise Mar 29, 2017

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