12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Chrysler Jeep Arapahoe

I purchased a 2012 Ford F-350 from this dealership 3 weeks ago.....yes, you read that right. The purchase went fine friendly sales etc. I purchased an Autonation drivetrain warranty 40,000 miles or 48 months. At the time of purchase the vehicle had 70522 miles on it yesterday when it was towed from my house it had 71194 miles on the odometer so a total of 674 miles driven in 3 weeks. On Sunday, I was on the highway near my house and the truck lost power and was running very poorly. I called the Autonation being reviewed to find out if they wanted it towed there and I was advised to have it towed to Autonation Ford. It took almost 3 hours for someone in the ford service department to answer the phone needless to say I was getting angry. I have spoken to a very nice service advisor she has informed me that the truck needs some very expensive repairs $6k to be exact (for filters and sensors according to the service advisor). The Autonation warranty company isn’t honoring the warranty. When I purchased the vehicle I was told that Autonation was going to get a safety check and I would be able to pick it up in a couple of days. The call to pick up came in around 11 the next day getting a call that soon made me wonder if it was one of those things where they opened the hood and said “yep, looks good” and closed the hood. The way this vehicle acted when breaking down made me think A SAFETY CHECK WASNT DONE! I did a little research on the 2012 f350 and found the issue I was experiencing was on a recall for service vehicles. Now the VIN for my vehicle doesn’t show an active recall but the vehicle exhibited the symptoms that the recall is for. I am very disappointed that a corporation such as Autonation would treat new and returning customers like this. I will not be able to pay for the needed repairs. Nor am I willing to pick up a “lemon” Autonation either needs to get the warranty company to pay for the needed repairs to make the vehicle safe and roadworthy or absorb the repair cost WITHOUT asking me to pay for the repairs.

T C Nov 3, 2020

I purchased a car on August 8th but couldn’t actually drive it off the lot until August 13th. I had been driving the car for less than a month when the car started to take 4-5 tries to turn over and start every time. I figured It was the battery so I tried to schedule a service appointment but they couldn’t get me in until two weeks later. I emailed my sales rep who suggested I go to another AutoNation or try a Ford Dealership with no other solution. I sure am glad I spent Thousands of dollars on a service and coverage plan- just so I couldn’t use it! I ended up at Ford and they were able to squeeze me in urgently throughout their appointments as a walk in. To their astonishment EVERY Single Battery terminal was Completely corroded ( they were so surprised they even took a picture for me to ask the dealer I bought it From how this was acceptable to sell). I then had to pay for the cleaning of all terminals, on top of a new battery- costing me hundreds. I asked If this type of damage and corrosion could happen over a 3-4 week time frame and they said absolutely not. So I would like to thank AutoNation for selling me a car they knew shouldn’t have passed their inspections and for being untruthful in telling me everything was OK and checked prior to my purchase. I will not be recommending this dealer to anyone. *NOTE: I did receive an apology call but never received confirmation back via email that their reimbursement payment was submitted to me. I took my car in for a follow up inspection and the shop noticed the following issue with my car- it’s about a half inch gap between the inside of my car and the outer area that should be enclosed by a seal. As I drive my car once every few days, as I work from home- I don’t typically stare at the door prior to getting in, so this wasn’t noticed previously. Please see the attached image comparing one side of my car to the other. At this point- I would like to know what AutoNation can do to assist. My car clearly wasn’t inspected and is now appearing to have many issues arise after driving it for officially 4 weeks now. I am wondering when my wheels are going to roll off. It’s rather disappointing to know that a vehicle I bought to be safer- doesn’t appear to be safer at all with issues popping up like this and is going to end up costing more due to repairs needed. I also noted that the recall they said was taken care of, is still active under my most recent CarFax report run this week and was not taken care of. While I do live over an hour away- I would be happy to drive down on Saturday to further discuss this matter and to have my car fully inspected and looked over. I hope AutoNation can email me back and make this right so I don’t have to see what legal matters can be taken up regarding being sold this car.

Rachel Brockhoff Sep 17, 2020

Rachel Sep 17, 2020

We did not have a good experience with the service department at this dealership. We had a scheduled appointment at 4pm on a Friday to get an oil change and discuss options for new tires. Our service advisor assisted with selecting tires for our vehicle, which they had in stock that day. Our advisor said the oil change and tire installation (including mount, balance, and alignment) would take about 2 hours. Our advisor called a little over 2 hours later (just before 6:30pm) to let us know the last tire was being mounted, so we could head to the dealership for pick-up. When we arrived, our advisor checked on the services and realized the mechanic did not do the oil change. So we had to wait another 20-25 minutes. A little after 7pm our vehicle was pulled around and we went in to pay. At this time, our advisor had another realization that he forgot to tell the mechanic to align the tires. Apparently all of the mechanics left for the day since they close at 7pm, so the alignment could not be done at this time. Our advisor said he would give a $50 discount to come in on a separate day for the alignment. We are not experts when it comes to car services, but we find it hard to understand how an alignment is not done when tires are put on a vehicle. Our frustration comes from the “forgetfulness” of the service advisor for the oil change and alignment, as well as the fact that we took time off work for a scheduled appointment that took over 3 hours and was not fully completed. It was a waste of our time, and now we have to waste even more of our time to go back for a service that our advisor forgot to have the mechanic perform. We tried calling the dealership multiple times to discuss our frustrations with a manager. We even left voicemails with a couple individuals when we could not get ahold of someone. The dealership did not respond, nor did they try to call us back to discuss our frustrations. Of course, the one time that someone was “available” to talk to us it was our original service advisor. Overall, we are really disappointed and would not recommend anyone to go to this dealership for services. Unfortunately, we have to go back one more time to get the alignment performed. Hopefully everything goes smoothly, and they honor our $50 discount. But it is not even about the money, it is about the wasted time and the services that were not completed for a scheduled appointment.

Emilie Guglielmo Aug 17, 2020

Do yourself a favor and do not waste your time with this dealership. Sales or Service! They know nothing about the vehicles they are supposed to specialize in. Two members in the service department (Tom & Alec) told me originally my car has only one battery. I am an avid jeep owner and know my car very well. My particular model in fact has 2 batteries. First issue, providing incorrect information on vehicles you specialize daily. My trust went out the window at that point. Alec Johannesman is one of the rudest customer service members I have ever worked with. My vehicle was dropped off Tuesday morning, August 11th. He called midday to tell me the issues with the vehicle and stated they wouldn't service the vehicle until hearing back from the warranty company to see if they would cover the repairs. I proceed to ask if he could go ahead and start the work on the vehicle and I would pay whatever they didn't cover, he refused reiterating they would have to wait. I then proceeded to ask if he could tell me the pricing if it wasn't covered. Alec told me "I don't want to have to do double the work, I think warranty is gonna cover it man" Wednesday, August 12th, Alec calls me to tell me one repair is not covered while the other had a deductible and gave me pricing. I was confused how the total came up to what it did as I missed some information as my toddlers were spazzing in the background and asked him how he got the total and Alec says " Just do the math". I'm not sure what Alec issue was with us as we were never rude with him and just asked question pertaining to the vehicle. We declined the work not covered by insurance and proceed to get drag link and alignment done. I went to pick up my vehicle Thursday August 13th, after Alec confirmed my vehicle was ready. My husband drove 2 minutes up the street and came back because the vehicle was pulling to the right, which wasn't an issue prior to droping the vehicle off. Caleb and my husband drove the vehicle on the road the dealership uses to test alignments. Caleb stated all vehicles pull on that road and nothing was wrong with the vehicle. My husband proceed to ask well let's take it on the highway to test and Caleb declined. It took my husband driving with a manager for them to take the vehicle back and reissue the loaner vehicle, after saying they couldn't. Friday August 14th a young lady from the dealership calls to tell me that my vehicle is ready and now pulling to the left(opposite direction). She states that there is nothing that they can do because it is from the tires on the vehicle and that the issues from the drag link caused damage to my tires. I explained to her that this was never an issue prior to bringing my vehicle in and now it is after repairs have be done by your service department but I have the stock rims and tires can we put them on to test your theory. She then proceed to tell me they do not have time to do that today, but I can take the vehicle somewhere else and try but they need their loaner vehicle back 5pm today. My biggest issue with that statement is my vehicle should be priority as it has been there since Tuesday morning. They have held my car now for 4 days and only serviced it one day. After confirming with the young lady that they didn't have time to service the vehicle, I reiterated the fact that what she was saying makes no sense because I never had the issue and now I do. She then states " Well you tires and rims were never balanced before and they are damaged now from driving them" Which is incorrect as I literally just got the tires serviced elsewhere and have the documentation to prove it. RUN! Do NOT EVER bring your vehicle here! The service department and staff are not knowledgeable nor trustworthy and plain rude. Currently waiting for a call from the service manager, hopefully before the demanding 5pm cutoff time presented to me from the young lady to return their rental.

Taki Bailey Aug 14, 2020

My wife and I's experience, just this week. Got a quote on a Jeep and it had the following: 1. Autonation theft protection- everything I read online about this said it was worthless and a way to get some money on the Front of the sale. If you ever see this on an offer ask to have it removed. It is a scam. 2. I gave my greenwood village address with zip 80111. That quoted tax is 8.9%. I know my tax rate, I have government customers that are in the same zip code and I even checked the system that I would quote my customers at (trust me this needs to be ACCURATE, if not we get a audited by the government and I have alot of explaining to do). The system we use is Geotax which is a VERY trusted system not only by us buy many other large corporations. My tax rate, which is what I knew it was already is 4.25%. My quote was double. In any case, I called back, mentioned the above and they said they'd knock the cost of the theft protection off the jeep, but couldn’t delete the line item (weird to me but whatever it solved what I wanted). They then mentioned they'd check on the tax for me as that was just an estimate on the offer (that I was asked to sign at the dealership the night we test drove and questioned as to why I wanted to take some time to think about it before leaving). Later they came back to me with a tax rate of 7.25%, minus the theft protection off the jeep. Again, I know my rate, I told them everything I just mentioned above and got told no its 7.25 that’s what our system says. The system they use is a free website called SOVOS...even most dealers shell out to pay for a reputable tax source like Geotax as it is always accurate and updated. At this point I can tell you, my business with these guys was done. I manage a budget for a company that sells to government customers. While i expected some markup on the car (I understand money needs to be made if not why would they be in the business) however falsifying my tax rate is not the “trick” I expected. I then proceeded to call Larry H Miller and Medved in Castle Rock. Told them I want the 0% with my wife on as a first time car buyer, was told no problem at all that is not an issue. My offers from Larry H and Medved came back at with the CORRECT tax rate of 4.25 on the first pricing (NOT using SOVOS). I called Medved, had the run the credit check for 0% for my wife and I, approved no questions and nothing as to the same I heard about from AutoNation about first time buyer. I wrote my salesperson, let them know my pricing and that on top of being 5K lower I was able to get the 0% which is the reason I came into to AutoNation in the first place. They came back with a counteroffer that was even lower than the Medved one and mentioned the following to me: “If Medved in fact did get an approval with your wife at the 0% then we could do the same. Its the same Jeep manufacturer bank, Chrysler Capital, that is doing that program. We didn't submit the app at 0% with her on it because from what weve seen Chrysler Cap will not approve first time buyers at that program, even just as a cosigner. If they did in fact already submit it with her on it and have an approval than we can do it too and we are still beating their deal by $400.” So when I came in asking for 0%, that wasn’t even checked for me I was being pushed to 4.25%. I was quoted 5K above 2 other dealers for 2 cars with the same exact packages. While they are right about beating their deal, by $300 not $400, at this point, why would I bring my business to Autonation? AutoNation had the first 2 tries at selling me this and I still wouldn't give them my business based on that terrible experience. There is a bigger culture at AutoNation that I don’t believe is a positive one. I recommend taking your business elsewhere.

John Lech Jul 24, 2020

I stopped coming here for service long ago when this location was under prior ownership. I'd hoped that now that this location is owned by AutoNation that the service experience would have improved to the exceptional level of service I've come to know and love from AutoNation Jeep on Broadway. Unfortunately this was not the case. I dropped my jeep off for an appointment at 8:15 on a Friday. I received a call around 1pm in the afternoon to review the issues and I was told that the repairs were submitted for warranty approval. Then I heard nothing....... I called my rep's (Alan) number and the main service line repeatedly for over an hour between 4:30-5:30pm with no answer on either. My husband finally called and reached someone at the parts desk, who was kind enough to try to track down a Service Manager to talk with us. At that time, we were told that they wouldn't hear back on the warranty coverage until Monday. Then a part had to be ordered, so the repair wasn't complete until Tuesday. In the end, the timeline wasn't the issue, it was the complete lack of communication and expectation setting. For example, when I received the ONE phone call that was made to me over the entire five days my vehicle was in your possession, I was just told that the warranty claim was submitted. NO context around "hey, this process usually takes X amount of time, and since this is a Friday afternoon and the warranty people don't work on weekends we won't hear back until Monday." Once the warranty was approved, I had to probe the service rep (via text since that's apparently the only way to get a response) what that actually meant as far as timeline for completion. You could have saved a lot of my frustration and poor star rating if you would have just communicated and set expectations from the get-go. This would have also saved your team time and frustration of me having to reach out repeatedly to get an update, not to mention most likely losing my business for future repairs. It will be worth the extra distance to go back to Broadway for their much better service experience. To end on one positive note, I would like to thank Alec for being so friendly and helpful when I both dropped off my car and picked it up, despite the fact that he wasn't the service associate assigned to my vehicle. Maybe if he was my rep through this whole process it would have been much better.

Beth L Jul 21, 2020

I am in the Customer Service industry and if I treated my I clients the way I was treated, I wouldn't have a clientele, or a job. I went in to Autonation Jeep Arapahoe the first week of March 2020, I was experiencing a tire issue (losing pressure) on my 2018 Wrangler. I made an appointment and was seen pretty quickly. I arrived and explained the issue, they took my car back and had it for 45 min, came out and said "you're all set", the technician informed me that I actually had 4 nails in my tire and that the tire was unsalvageable and that they would have to order the tire because they didn't carry it in stock. I left but had a weird feeling and my tire pressure light was still on, so I pulled off the road and there was the tire with 4 nails still on the vehicle. I didn't understand why when I have a full size spare on the back. I called and spoke to a service manager, Steve he told me to please bring it back and apologized. He said they have taken care of it and will get that tire ordered. Fast forward to May, COVID-19 happened which I understand (we all were affected) but, I still hadn't heard from the dealership as to when I would receive the replacement. Come to find out it had arrived in March but they returned it because no one claimed it and I was never notified. So when I called and made another appointment to finally have the tire replaced I was told by Alex it would take a few hour hours, I explained that no one told me the time needed and I had things to do so I'll wait. He said ok (with an attitude) but it will be several hours. So now it's several hours. I sat in the waiting room and called to speak to Wes a different service manager, I explained to him the whole situation and he offered to put me into a loaner for the day however it may be the next depending on when the delivery would arrive. The following day after waiting and putting my life on hold in case they called, I decided to call because I hadn't heard from the service tech to inquire about my car. Come to find out they will need to keep it for the weekend because the tire that arrived was not the correct tire. At this point my annoyance had topped off, and finally after 9 attempted calls I got through and spoke to Wes again but this time he had a totally different and annoyed attitude. He said that I was more than welcome to bring the loaner back, he was just trying to be helpful. Later that day I received a call from someone at Autonation Jeep Arapahoe filling me in on the situation, I explained I was already aware but thanked them. Immediately after that call Wes called me back asking if I had spoken to the General Manager, I said I spoke to someone but not sure who. He inquired about the conversation, I told him that they were following up with me. Interesting how fast I got a call when the GM is possibly in the know. I find that 60 days is a bit too long to wait for a tire replacement. The level of customer service is seriously lacking. I'm sorry but when you don't inform the customer of the time frame especially if its "several hours" which turns into a weekend; it shouldn't be thought of as "helpful" to offer a loaner, it should be a policy. I remember a time when you were automatically offered a loaner if the service was longer than 4 hours, and you received a car wash. What happened to Customer Service. We spend quite a bit of money on our vehicles and their maintenance, and when its obviously your businesses fault maybe you should rethink how you treat or speak to your customers. I would recommend Autonation Jeep Arapahoe for purchasing your vehicle, but not for service.

Jason Permenter Jun 3, 2020

So I waited a very long time to write this review (almost a year now actually) because i wanted to be fair to everyone involved. I will start by saying that I purchased a 2013 Jeep Wrangler from Autonation in either June or July of last year that I absolutely love. I also would like to point out that I had a good experience with my salesman, Kevin, who allowed me to take the car home over night to make sure that I really wanted it. There are a few issues that I would like to point out that would make me wary as a prospective customer. The issues I am bringing up were ultimately resolved but it was not without some struggle. I felt that the dealership really tried to take advantage of me as a first time car buyer in this deal. The trade in offer the GM (I believe his name was Eric) gave me for my previous, 2008 Jeep Wrangler was only $2,000. Though we were able to talk him all the way up to $6,000 after only a few minutes, it seemed clear that the dealership was trying to see what they could get away with. As part of the trade in deal, we agreed that i would be allowed to keep the winch on my old Jeep. The GM told me that the dealership would remove the winch and I would be able to pick it up in a couple of days. I showed up a few days later and they told me that the winch wasn't ready yet. I did this twice before they told me that the winch was still attached to my old Jeep when they sold it at auction the previous day. Kevin promised me the dealership would make this right so I told him it would be fine and would call soon to talk to them about it. I spoke with the GM the next day who told me they couldn't buy me a brand new winch because my winch that they had sold was an old one. He offered store credit to pay for part of a mopar winch. I hung up and looked up the price of my old winch on Amazon and asked them to simply cut me a check for the price of the winch that they sold. They did so and the deal was finally over. I bring all of this up because they didn't hold up on their end of the bargain then tried to get out of full accountability which could have been done by simply replacing my winch. Instead, they tried to dodge this accountability and attempt to get more money out of me. Like I said, this was resolved but it was a frustrating process that felt very shady to me.

Jesse May 29, 2020

The customer service during the buying process was very good. We actually enjoyed working with the sales team After signing documents taking delivery of the vehicle, we were informed that only one key was available, as were pulling into our driveway, a "low oil level" warning message came on. There didn't appear to be any oil leaking under the vehicle so after checking the level the next morning there was no oil on the dipstick. It took 2 quarts to fill it to almost full. The finance rep presented a document for signature that showed no open recalls when in fact, there is an open SAFETY recall on the brakes. After two phone calls to try and confirm our lender, we finally talked to Sales who reached Megan, in Finance, and she supplied the lender name but told us we could reach them ourselves on line, but how would you propose to do that without an account number. Megan was unresponsive to our messages for assistance either through phone call or email. This lender was different than the lender disclosed during paper signing. We have been unable to reach the lender to supply to our insurance company who has grown equally frustrated. There is no answer at this AutoNation unless you choose Sales or Service and then they cannot always directly transfer you to the party you need to speak with about issues. Megan was extremely pushy for the extended warranty even after refusing the coverage 5 times. Sales is telling you what a great vehicle it is while Megan is saying its going to be very expensive "when it breaks down." Finally, while we were on the sales floor at our sales agent's desk, we were subjected to another Salesman on the other side of the partition, using the "F**#k" word over and over again while speaking to someone on the phone. Is this really the level of behavior you allow and subject your potential customers to? Seems unreasonable to expect the public to put up with this kind of treatment for the level of investment they are making in the purchase of a vehicle. It was inappropriate and unprofessional! This review is not a reflection of our Salesman or his Manager but the overall customer service of the dealership and other departments involved in this purchase.

R Watkins Mar 15, 2020

STAY AWAY! Absolutely horrible place to buy a car. You guys are the living embodiment of every bad stereotype about a car dealership. I have had the worst experience from start to finish. One thing is for certain here - their agenda is to make as much money as they can and nothing else. I will tell the entire story below for all who are considering going here. When buying the car and getting a portion of it financed, they lied about what interest rate I qualified for and tried to upsell me with an INSANELY high interest rate on my loan. I guess that was on me for not taking in the common wisdom to get my loan figured out with a bank before buying a car, but the fact that they so blatantly try to rip you off is just shocking, unethical, and in the end an extremely bad way to do business. If you buy a car here(which you shouldn't), be sure you DO NOT get a loan through them as you will certainly pay way too much. Next, they tried to lie about whether my car had been certified by the manufacture or not which made a difference in what warranty I received. It said it had been manufacturer certified on the CarFAX, and that that certification was done AT THE AUTONATION dealership itself. And yet, to my face, I was told the car had in fact not been certified. When showing them the CarFAX, he just repeatedly kept telling me "just because it's on the carfax doesn't mean its true." Their sales guy was literally reading me the fine print off of CarFax's website, how they are technically not liable for what CarFAX says even though the information on it literally came from their dealership. That is literally all he had to say. All the meanwhile, he's very aggressively trying to upsell me on my warranty and make me buy all the extra packages they had available. In the end I held strong, accused them of fraud, and the next day they called, admitted they had made a mistake and that the car WAS manufacturer certified, as I'd been telling them. They also brought my interest rate down by 10% as an apology (to give you an idea of how high it was originally.) Now, after this, you'd think all would be smooth sailing in an effort to take care of a customer they tried to rip off, but it wasn't. A month later and I had still never received anything in the mail on my license plate. I called AutoNation and they told me "oh, it's the holidays, the DMV can get very backed up." I took their word that it would still come. I get home from the holidays with my temporary tag expired, and still nothing in the mail. I call the DMV to see what is going on, and they tell me that my paperwork sent from AutoNation had been rejected, sent back, and then AutoNation never responded again. And so I am driving around with an expired tag, risking being pulled over because their title people are also asleep at the wheel apparently and not doing their job. I had to go in to get a new temporary tag and they couldn't even tell me why the paperwork had been rejected. And their title person was conveniently "out of the office." I asked them to please call me as soon as possible when they get information on why the paperwork was rejected. And here I am at the end of the week and no one has called me. As I walked out the door after getting my new tag another sales "finance" lady says to me "Welp, you have another two months, I'm sure they'll have it figured out by then!" Yikes. As I said, you guys are the living embodiment of every bad stereotype about a car dealership, and I will continue to tell this story to everyone. This was my first car buying experience and you have successfully made it as painful as it possibly could be, and have left me forever fearful of dealerships as a result. At least you had one sales representative who made some effort to be nice to me, listen to my problems and stay in communication throughout this craziness, but other than that all of your employees clearly have different priorities at their work than taking care of their customers. Be better, AutoNation!

Scott Hicken Jan 10, 2020

Found a Jeep Compass I was interested in on-line. Canin contacted me and said that particular vehicle had some mechanical issues and was not available, but there was a similar vehicle I could take a look at. I made an appointment to test drive it for 3 PM that Wednesday. I arrived, and after waiting about 15 minutes, I was told.he was not there. They had a different sales associate, David, come to help me. We test drove the vehicle and I decided I would purchase it, confirming I had five days to bring it back if I was not happy with it. I closed on the vehicle with Joseph. So much time had passed and it was after 6 PM before it was all said and done. Katie, the receptionist, was awesome. She knew I couldn't drive after dark and had the vehicle "delivered". I brought the vehicle to my mechanic first thing the following morning to have it checked out. He said there was an engine oil pan leak and the brakes were near end of life (15%). I went immediately back to the dealer that Thursday afternoon with the intention of getting these issues corrected, or I would return the vehicle. When I arrived I asked to speak to David, but Joseph came to tell me that David was not in.They insisted that their mechanics' inspection shows no problems. They would not be able to look at it that day, and David would call me the next day. I mentioned my concerns that I didn't want there to be a problem if the vehicle was not returned in the 5 days. Joseph said not to worry since I already brought the concerns to their attention. When David called me on Friday, he said that their mechanic said the brakes were fine and that "There's bound to be some leaks in a vehicle with over 88 thousand miles on it." He said I could bring in the invoice for the leak repair and they would pay half, but nothing for the brakes. I found this to be rather condescending. My prior Jeep Compass had over 119 thousand miles on it and had no leaks. I told him I would get back to him. I called on Saturday and spoke to Joseph expressing my concerns and not wanting to deal with David anymore and that I found the offer to pay half of the leak repair unacceptable. He said he would have a manager get back to me. After having the weekend to think things over, I discovered the car loan listed on an existing bank account. I was concerned that the amount was for the full price of the vehicle, not the balance after my down payment. I went back to my paperwork and noticed the extra charges for warranty and care package. While working the numbers with David initially, I declined all other charges. While closing with Joseph, he talked about roadside assistance, free oil changes,(how is it free if there is a charge?), powertrain warranty, etc. I thought these were perks of doing business with Arapahoe Chrysler Jeep. It was never said aloud that there would be extra charges for these. That was the final straw as to my decision to return the vehicle. If I had gone to some Joe Schmoe on Craigslist to purchase a vehicle, I would expect there potentially being some problems. I went to a reputable dealer with guarantees to avoid this. When I arrived on Monday morning, day 5, I was told to have a seat while they retrieved David. While waiting, Joseph came over to me and asked if anyone got back to me. No one did. I told him I was returning the vehicle.FIRST thing out of his mouth, "Your 5 days are up!" (!!!) I then went on to say that I did not want those extra charges and he said I understood what I was signing for, that he was pissed off and walked away saying he didn't want to deal with me. When a manager, Phil, finally came, he had his mechanics look at the vehicle and conceded with the oil leak. He also showed me the actual brake pads (I hope) and showed me with calipers that there was still a good amount of life left to them. ((about 50%) The leak was repaired and I kept the vehicle. During the initial detailing it had a very strong chemical odor. When that had finally dissipated, I could tell the vehicle belonged to a smoker and had that nasty stale smoke smell. I did mention this to Phil, but it was not addressed. Phil did get me a spare key made as I only received one key when I purchased the vehicle. If I didn't advocate for myself, I could have really been taken advantage of.

Smitten Wit Kittens Mar 5, 2019

I did not purchase my Jeep Cherokee from this dealership, but I was required to get my vehicle serviced by a local Jeep dealer, so I scheduled an appointment with Jeep Auto Nation on Arapahoe Road. Out of the gate my first visit was miserable. I pull up and was not greeted by any service member directing me where to go/park/go inside, etc. even though there were employees in and out of the shop. So I parked my car blocking the bay doors, and walked into the service area. Every desk in the room was occupied by service members and out of 6 members and a handful of other workers milling about in the background, I was never acknowledged even though I was the only customer in the room. In fact, I walked up to each desk and over-exaggeratedly inspected the name plates at each desk looking for my assigned service advisor. Finally, a man from the back of the room saw that I needed help and came up to get me started. He took my information, and seated me in the waiting area. I got a courtesy ride while being lectured by the courtesy driver that she will not do a drive on I-25 during Rush Hour. Finally after dropping my car off for a 7am appointment, I waited and waited and waited for an update. No call came from the dealership telling me what they found, or to even update me on the process. Keep in mind this was just an evaluation! The dealership was not even performing any service on my vehicle that day! I did not get my car back until 6:30pm. Acceptable if you're having major engine work -- Unacceptable for a diagnostic on the vehicle's electronics. When I picked my car up, I was told the part had been ordered and they would call to schedule when it arrived. I called a week later to follow, and after going through a series of phone transfers, I ended up speaking with a Parts guy (who was the most helpful out of everyone I dealt with here) who told me the part order had never been given to him, but assured me he would handle it right away. From there the rest of my experience was pretty straight-forward. But I want to end with this...getting your vehicle serviced is stressful because as a customer it's one of the most expensive things a person owns, you're never quite sure what the cost of any particular repair will be, and having to organize transportation when you're without a vehicle is lesson in logistics and planning and improvisation. It's crucial a dealer's service department go above and beyond to alleviate the stresses of dealing with ANY car repair, and AutoNation failed every step of the way! I bought my Cherokee from a dealership across the street. I get all of my oil changes and service work there because it's been nothing but white glove service every time I pulled up to their bay doors. If I could've taken my Jeep there, I would've. But I really would consider somewhere other than AutoNation Jeep on Arapahoe Road.

Aaron Friedrichsen Nov 2, 2018

As soon as I drove the car off the lot, customer service disappeared. I'm getting screwed on both ends from the Sales/Finance and Service departments on two different matters. The main issue is that there are two outstanding items involving my Jeep and nobody will give me a call back or an answer. I bought a new 2018 Wrangler JK in full, in cash in July and the dealership still has not sent the Title/Registration paperwork to either me or the DMV. I've had to purchase my own temporary registration extension once already and will have to do so again at the end of this week. I've called the dealership and been transferred around multiple times. I eventually received a number for a specific Title representative and called. She told me she'd call me back in 30 minutes. It's now been three days, I've called and left a message each day, and have still not received a call back. A week ago Monday, I brought the Jeep to the service department to diagnose why the check engine light had briefly illuminated. When I got back in the Jeep after the appointment, there was a gash in the leather of the steering wheel. I pointed this out and the service rep took pictures of the damage, said he'd draw up the paperwork with his manager, and would contact me when the new wheel would be ready to replace this one. After one week of not getting a call, I called in. I've been tossed between different voicemails, been told I'd get a call back when he gets back from lunch, passed to the service managers voicemail and assured I'd get a call back that day, left multiple messages. Still, after calling for four days, not one person has called back. This is a mess and a seriously poor customer-retention model. Seeing other reviews just like this mirroring both issues I'm facing seems to show that this location does not value their customers after they drive off the lot. The very least they could do is set reasonable, attainable expectations for the customer of when an issue may be resolved.

Joseph Pietrafesa Jr Oct 4, 2018

Purchased a pre-owned vehicle from the dealership a little over a year ago. I was blown away at that time with the customer service. However, I have had to go to their service center for two problems since then and they have soured every thought I previously had about the company. First problem we had was with the battery. I had to have my vehicle towed to the service department twice due to it not starting. AAA couldn't even get it to start. Once I went to pick the vehicle up both times I was told everything was fine. Unfortunately, not even a month later it wouldn't start again (this time when we were suppose to head out on vacation). Took it to a different dealership and was told it was the battery and they replaced it (have not had battery problems since). Unfortunately, if it would have been replaced when the problems started the battery would have been covered under our initial warranty but had to pay out of pocket for the battery as that date had passed. Lastly, just today went to pick up the vehicle after the engine light had been on. When called to explain the issue was told our extended warranty covered the part. To my surprise when they were trying to charge me $944 at checkout. I had to explain the warranty for service to review and remove the cost. I nor anyone I have spoken too has been aware of a $100 deductible for items covered under warranty that they charged me. As soon as I get home I will be reviewing my contract word by word. Also, when I tried to verified if they rotated my tires they stated yes as it was on the receipt. Just later to verify they didn't because they needed to be replaced (if I wouldn't have asked I would have paid for this service that was never done). Also, I understand the tires were bad as they even showed me but under the vehicle safety condition inspection on my receipt is stated they were good at this time. This makes me wonder did they even do the inspection? Word of advice, do not take your vehicle here as they will only try to rip you off and try charging you for things that were never done.

Laura Seymour May 15, 2018

AutoNation has a 5day 250 mile return policy. Here is my negative experience with that. Also, I should have known never to do a trade in with a dealership, but this is also to say, don’t do that either, sell the trade in yourself! This past weekend, my fiancée Mike and I purchased a Truck from this location. I had been happy with my previous AutoNation Toyota purchase, and we thought it would be a good fit. Life happens and sometimes what makes financial sense one day can change in an instant. Unfortunately, it was no longer a viable option for us to keep the truck, and we needed to return it and get our trade in back. I will also mention that the truck had hardly any coolant, it needed to be refilled in 2 days, and all other fluids were low. This was not my previous experience when buying a car from AutoNation. The truck also had the hardcover of the driver’s seat come loose in the few days as well. Mike went to the dealership and asked to trade back vehicles. He was first told that his trade in was having work done, a new windshield, and more. It would be very hard for them to get his old vehicle, because it was in the middle of getting work done and that he should just leave and think on it and come back tomorrow almost insuring that he would go over 250 miles with work commute etc. A manager said they would be happy to write an addendum for this, but then it never actually happened. Mike was not sure what to do, and sat in the parking lot wondering if he should just leave the truck in the lot as to not go over the mileage. Mike decides he will wait for the vehicle to be ready so he can trade, because he knows it is no longer something he can do. When AutoNation says, No Questions Asked, they do not mean no questions asked. He was asked constantly, and by multiple people, and asked personal questions besides. He didn’t want to tell them, and said a few things he hoped would get them “off his back”. I understand that it is their job to sell cars, but don’t have a policy if you do not want to honor it. Mike waited over 3- 4hrs, with many sales, management, etc. making negative remarks, and being super and visually upset. That is not surprising, but some of the things said just made him feel better about returning the vehicle, and made him believe that there might be something wrong with the Truck after all. Mike finally demanded to see the traded vehicle, and was told that if this was what he really wanted, there would be an encumbrance fee that was in the fine print if he wanted his trade in returned. We initially assumed that this would be for the work they said they were doing to the vehicle. This fee is determined by the auto dealer, and there is no dollar amount in the disclosure. The fee that Mike paid was $800. When Mike saw the vehicle, ABSOLUTELY NOTHING HAD BEEN DONE TO THE CAR, no cleaning, no windshield, truly nothing. So the " it's getting work done" was a lie. We didn't even get the bolts back to return the plates. We basically paid $800 to learn a hard lesson, and to probably ease someone’s ego or something. I am leaving a fair rating because our initial experience buying was good, and a solitary salesman was nice to Mike during the return. Also, technically they have the right to charge you anything to get back a trade in, it just seems crazy that it would be $800.00 because it was parked in their lot for a couple days, and they were upset. Again, don't have a policy if you would not like to honor it.

Hattie Augusta Apr 10, 2018

Me and my wife came here to purchase a car a couple months ago, and I can honestly say this was the worst dealership experience I've ever had, thanks to Meghan (saleswoman), and Emily (sales manager). We showed up last Friday to look at a 2016 Jeep Patriot, and to get my wife's trade-in appraised. We liked the Jeep, but they only offered us $4500 for the trade-in. I told them we'd have to think about it because Carmax offered us $6000. The next morning, Meghan texted us saying she had gotten approval from her manager for the $6k. We said great, and drove a half hour down to the dealership again. Once we got there, Meghan came out and showed us the paperwork and explained that they would only give us $5500, and that the remaining $500 would be saved in taxes. This "bait and switch" was incredibly insulting and we probably should've walked away at that moment. We told Meghan that this wasn't what we agreed to, and she eventually came back out and offered us the originally agreed-upon $6k. The sales manager (Emily), waited until my wife was alone coming out of the bathroom to "apologize", and then straight up lied by saying the $5500 was a mistake (how was it a mistake when Meghan tried to convince us it adds up to $6k??). The circus continued when we tried to use our own financing. They insisted that we had to apply for financing through them, even though we had a pre-approval letter from our own credit union. I suspect they wanted the additional commission. While we sat at the desk contemplating walking away again, I think the sales office noticed this and had the plates taken off my wife's car. I didn't realize at the time, but I believe this was just another underhanded tactic to try to make it harder for us to leave. We were never offered anything to make the situation right, and honestly I regret purchasing a vehicle from such an unreputable dealer. We will not be returning for any future purchases/service/warranty work.

chris123456 Mar 27, 2018

I have been coming to this dealership over the years with my 08 JKU and bought a new 15 JKU from here. Over the years, I've have hit or miss experiences with more on the miss. With my last visit, I brought my Jeep in at 8am and scheduled their shuttle service to bring me into work... Well I didn't get to work (10 min drive) until 9:50, almost two hours from the time I brought my Jeep in. I was getting an oil change and two warranty items checked out during this visit. Get a call at 1:30 saying the oil change was complete and they were now going to check out the two other items... When I didn't hear anything by 4:30, I called back as I needed the shuttle service back to the dealership and was told that they are still looking at the Jeep. Finally get to the dealership at 5:30 and could tell they barely spent anytime on the warranty issues. One issue is the dash has noises when heated up by the sun (fitment issues) and the second issue is there's static on the XM radio when there shouldn't be any. My service advisory Brian Shimmick was as nice as can be and tried to fix the dash noise issue himself since the service tech did nothing. We'll see if his temp fix actually works. As for the radio issue, this was the second time I asked them to look at it. Last time I brought it in, there was also a pulse/flickering with the stock headlights and fog lights and was told that the radio and light issue was normal for a 15 model and I'll have to live with it. Well if it's a known issue, why isn't Jeep working on a fix? Since that visit, I installed some LED headlights and fog lights which fixed that issue but the radio issue is still present. This visit, they were saying the radio issue was due to the cheap speakers (i have the upgraded Alpine system they charge an arm and leg for) and recommended to turn down the treble to make it less noticeable. I'm sorry but this is not valid fix on what's causing the problem. I know there's probably another electronic component that is causing interference with the XM radio but twice now the dealership spends 5 min looking into it and making generic excuses for the issue instead of actually doing the research to see what's causing it. This was the same attitude they had with my 08 JKU years ago when I had some warranty items checked out when I was 200 miles away from being out of warranty. Once I was out of warranty and still had issues, they were more than happy to spend all day looking at it since I would have to pay the hourly rate for them to research. I would have given 1 star but I have noticed a slight improvement with the service advisor's and not having to wait 15-20 min to even talk to one when you bring your Jeep in. This bumped it up to 2 stars now. I've done reviews in the past, talked with the service managers based on those reviews but not much has changed with the poor service over the years even with AutoNation taking over the dealership. Even if I wanted to talk with a manager about the current issues, since my radio issue seems to be an isolated case, they don't want to waste time in reviewing it as evidenced by my last two visits. Once I'm out of warranty, I'll be bringing my Jeep elsewhere for service that won't feel like pulling teeth out with every visit.

Jon Schimkaitis Jun 26, 2017

First of all, I was NOT shopping for a Jeep! I have had a Wrangler before and loved it. I did plan to purchase a Jeep someday. For fun after dinner I took my children to look at Jeeps. Cody Monteque, my amazing salesman, had a few questions for me about my wants and needs as far as a Wrangler goes. He comes to me with 2 Jeeps that he felt would make me happy. When he pulled up in the first Jeep, I was in love! Still in my head I was only "Window Shopping," not planning to buy! The drive was amazing and I loved it. I honestly was not expecting anything to come of this. Cody worked hard on my offer. I had NO trade in and not a lot to put down because, like I said, I was not planning to purchase a Jeep! There were 3 offers and one was appealing but I really was not satisfied with my payment. Cody introduced me to Bob Colwell who was more than willing to address my concerns. Both of these gentlemen spent lots of time with me! I honestly felt bad because I did not want to waste their time! Bob allowed me to borrow the Jeep over night. The payment was still an issue for me! I was set on just returning the Jeep. When I met Cody the next day and explained that I just could not do it he completely understood and asked if he could work on my offer some more. Bob even came over and asked me what payment I was looking at that would seal the deal. To my surprise they were able to get my payment to were I was comfortable so I signed on the dotted line but there was still financing. As I waited for Ms. Betty Chen to work on my paperwork I started feeling a little nervous. Why was it taking her so long? Am I not approved? To clarify, I do not have amazing credit! When I finally made it into Betty's office she first apologizes for taking so long but she had been working with the bank on lowering my interest rate even more for me since I am trying to rebuild my credit. She was able to get the interest rate down another 4 % for me. I also left with warranties for the important parts of the jeep like the motor and windshield and oil changes. Yes, I am aware that I paid for that but I left with a since of security in my purchase and a payment and interest rate that I am pleased with. These people were amazing! It was a big decision and I truly did not feel the pressure that I have experienced at past dealerships. I had an amazing experience working with Cody, Bob and Betty and I drove off in my dream SUV, a Jeep Wrangler Unlimited Sport!

paytonchaise Mar 29, 2017

I have bought 3 Jeeps through Centennial Chrysler Jeep over the last 9 years and have always been a very satisfied customer who loves to go back. We went back to purchase our 4th new Jeep and learned that AutoNation took over the dealership. We ended up buying a 2014 Jeep Cherokee with all the bells and whistles but it had some small obvious problems when we took the truck on a test drive. We said if they could fix the leak, the windshield wipers, and headlight we would go ahead with the transaction. They insisted they would take care of everything, and we could take the car home that night. I didn't want the car until they fixed everything, but for some reason they insisted on taking the car right then and there. The next morning the car died on me leaving me in the middle of the intersection during rush hour traffic. Turns out the leak I asked them to fix was transmission fluid, and the car would just stall out to prevent overheating the engine. I had to get the car towed back to the dealership, and they stuck me in a rental car for 2 weeks while they fixed my "new" car, when all I wanted was my old Jeep back. After getting the new Jeep fixed the Navigation system had been wiped out because of a software issue. I asked if they could put it back on and they assured me they would take care of it. I brought the car back about a month later to get the navigational system re-installed and after a 2 hour wait in the lobby the service rep comes out and asks me "who promised me that it would get taken care of?". I of course got upset that I had been waiting for 2 hours and they were still trying to figure out how to authorize the software. I provided the name of the salesman, and the name of the Service Manager that promised it would be taken care of, and they told me that unless I got it in writing there is nothing they could do. I played voicemails, and showed them text messages from their service team promising me that they would fix the problem, and yet since I didn't have anything in writing for their mistake, they would not honor re-installing the navigational system. We paid for the feature in the price of the car, yet they wouldn't install it?? That my friends is how you lose business and burn a long loyal customer. I always gave Centennial Chrysler Jeep 5 Stars on all of my reviews, but AutoNation's new management and broken promises will never get a star from me again.

Linny1j Nov 10, 2016

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Chrysler Jeep Arapahoe

Cars.com

Edmunds

Facebook

Google+